Limited-Service Hotel General Manager
Hotel director job in Texas
General Manager (Limited-Service Hotel)
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind's motto “We'll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.
Job Summary
We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our limited-service hotel. As the Standard Bearer, you will be responsible for ensuring the hotel runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved. You will lead a team of employees to provide exceptional customer service and maintain a positive work environment.
Core Job Responsibilities & Duties
Oversee and manage all hotel operations, including but not limited to front desk, housekeeping, maintenance & sales
Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service
Monitor financial performance and adjust as necessary to meet revenue and profit goals
Develop and implement operational policies and procedures to improve efficiency and guest satisfaction
Oversee the recruitment, training, and development of team members, ensuring that they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively
Create and maintain a positive work environment that fosters teamwork and employee engagement
Manage inventory and order supplies to maintain adequate levels and minimize waste
Hold regular briefings and meetings with all heads of departments - daily huddles, weekly management meetings, etc.
Lead all key property issues including capital projects, customer service and refurbishment
Handling complaints and oversee the service recovery procedures
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget
Closely monitor the hotel's daily reports on a daily basis and take decisions accordingly
Ensure all monthly financial outlooks for rooms, food & beverage, admin & general are on target and accurate
Maximizing room yield and hotel revenue through innovative sale practices and yield management programs
Prepare a monthly financial reporting for owners and stake holders
Helping in the procurement of operating supplies & equipment and contacting with third-party vendors for essential equipment and services
Coordination with the Head-of-departments for the execution of all activities and functions
Develop and manage Hotel Executive team to ensure career progression and development
Establish & maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations
Implement and maintain effective open-door communication system across all departments
Create and maintain the company culture while educating team members about company motto and values
Respond to audits to ensure continual improvement is achieved
Corporate client handling and take part in new client acquisition along with the sales team whenever required
Responsible for safeguarding the quality of operations both (internal & external audits)
Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements - understand the government regulations and ensure hotel is at par with all rules and regulations
Carry out verbal & written policy changes and instructions
Ensure all decisions are made in the best interest of the hotel and management
Ensure compliance with all local, state, and federal regulations
Perform any other duties as assigned by Executive team & Ownership
Qualification Standards & Company Requirements
3-year degree in Business Administration, Marketing, Hotel and Restaurant Management or MBA is preferred
At least 5-years of experience in the hospitality industry
At least 3-years of experience in hotel management with a proven track of success and knowledge of hotel operations & sales
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to manage and lead a team
Ability to manage financial performance and achieve revenue and profit goals
Present strong understanding of P&L statements and the ability to reach with impactful strategies
Strong organizational and time management skills
Ability to work independently and as a team in a fast-paced environment
Proficient in Microsoft Office and hotel software(s)
Must have a flexible work schedule
Auto-ApplyHotel Manager
Hotel director job in Austin, TX
Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
About Us:
1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering.
1 HOTELS IS...
Natural. Nature guides everything we do.
Modern. Of the time, with an eye on the past and a foot in the future.
Conscious. Mindful of how our hotels are created and how our guests are treated.
Discovery. Explorations of surrounding locales.
Imperfect. Still evolving - we don't have all the answers.
Committed. Bettering ourselves and bettering the industry.
1 Hotels invites guests to live in rhythm with nature-offering spaces that restore, inspire, and come alive from day to night, where sustainability, wellness, and social energy exist in thoughtful balance.
Position Overview...
We're currently in search of a seasoned and highly ambitious, opening Hotel Manager for 1 Hotel Austin to provide support and expertise to the team.
Our vision of an ideal Hotel Manager extends beyond being a seasoned professional; we are seeking a visionary thought leader, an innovator, a trendsetter, and a hospitality virtuoso. This individual radiates vitality, enthusiasm, and possesses impeccable communication skills. They serve as mentors, guides, and cherished pillars of support, elevating each member of our 1 Hotel Austin's team. In this role, you will take the helm of overseeing every facet of our hotel's daily operations, from pre-opening to post-opening phases, with a commitment to optimizing revenue and exceeding our guests' expectations.
In the position of Hotel Manager, you will play an indispensable role in bolstering the objectives of our Team while embodying the very essence of our brand. It's crucial to underscore our unwavering belief in fostering positive, nurturing work environments. Your mission will be to perpetually evolve and enhance our work culture, enriching the lives of every employee and ensuring they strike a harmonious balance between their professional and personal lives.
You'll also play a key role in supporting the Guidance Team's achievement of its objectives, and you'll always represent the best face of the brand.
One more thing: we believe in positive, healthy work environments, no matter what. It'll be your job to foster one that's constantly evolving-improving every employee's work life, and giving them a life outside work.
Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
Provide inspirational leadership to enliven the Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
Ensure proper controls are in place and policies are established and followed by all team members.
Establish and maintain open, collaborative relationships and ensure direct reports do the same.
Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
Recruit and select talented leaders and team members who will enhance the Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.
Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.
About you...
Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment.
Prior experience as a Director of Rooms or Director of Food & Beverage required
A post-secondary diploma or degree would be a plus.
An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
Excels at communication, both verbal and written.
Is flexible and willing to meet the demands of a 24-hour operation.
About us…
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
Designed by Nature work environment
Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
Retirement Planning
Paid Personal Days
Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
Recognized by
Newsweek
as a 2024 Most Loved Workplace, Starwood fosters a culture where creativity thrives, collaboration is second nature, and people are valued for who they are and what they bring. If you're ready to bring your whole self to a team where thoughtful work leaves a lasting mark-you belong here.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Auto-ApplyDirector of Front Office (Hotel Manager)
Hotel director job in Houston, TX
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at ****************
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Director of Experience will be responsible for improving the resident and guest experience throughout the Portfolio. You and your team will serve as the first point of customer service to anyone entering the building. You are responsible for creating the resident experience through demonstration and execution of service requests. In addition, you will be responsible for assisting in quality assurance and system implementations from time to time. Training and growing the team will also be a core function. You will be charged with ensuring hospitality standards are met along with all other related duties and assignments.
This is an in-person position located on-site of the property.
What You'll Do:
Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service.
Spearhead and complete technology and equipment set-up for the property.
Readily answer all technology-related questions from the building team and residents.
Oversee and ensure seamless package acceptance, transition, and delivery.
Triage all incoming phone calls to the appropriate property team department.
Answer, record, and process all calls, messages, requests, questions, or concerns.
Compile and deliver completed leasing applications to the leasing team.
Assist the different property teams on an as-needed basis.
Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
Greet residents by their name and with a smile to make guests feel welcomed and valued.
Manage “Move In” program and to ensure smooth transition and execution.
Create a personal and inviting environment for all prospects and residents.
Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours.
Build the company image by cultivating relationships with influential companies and figures throughout the area. and through attending networking events and relevant industry events.
Effectively motivate staff members on a daily basis to promote a positive and exciting work environment.
Develop positive relationships with residents to create a personal and welcoming environment.
Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests.
Ensure staff compliance with Fair Housing requirements and all applicable laws, codes and ordinances.
Investigate resident disturbances, complaints or requests and provide resolution in accordance with regulations established in the lease agreements and/or Condominium Documents.
Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the Construction Manager or Maintenance Supervisor.
Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas.
Manage current lease audits, property inventory, and service contracts, and arrange new contracts, and terminate existing contracts as required.
Facilitate communication between the Construction Team/ Maintenance Supervisor and insurance carrier, fire protection, police department, and other agencies having jurisdiction over property to ensure that property compliance with codes and regulations of each agency.
Analyze and report the property financial statements and activity monthly and assist the Asset Manager with the preparation of variance Report, Owner's Letters and Executive Summaries.
Complete all equipment and supply leases/purchases for the Property.
Perform other related duties and assignments as needed and assigned.
Skills and Experience
Bachelor's degree
3+ years of experience in the property management industry working in leasing, customer service, and/or hospitality
Hospitality experience required
Management/employee development experience
Proficiency with Yardi
Solid understanding of Microsoft Office (Outlook, Excel, Word)
Strong knowledge of operations with budget formulation
Excellent verbal and written communication skills
Keen attention to detail with a creative problem-solving approach
Ability to work independently and as part of a team
Ability to make decisions and initiate action within established guidelines
Ability to manage concurrent projects and competing priorities
Ability to follow directions to safely utilize all equipment
Ability to handle situations with the highest level of discretion and confidentiality
Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment
Ability to work a flexible schedule, including evenings and weekends
Community Team Perks + Benefits
Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars
*Premiums apply for spouse, dependent, or family coverage plans
Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
Stand behind a desk for the majority of an 8-hour shift
Move body in repetitive motions for extended periods of time
Work in a space that includes indoor and outdoor spaces, with and without covering
Move throughout the property as needed
Transport boxes and equipment weighing up to 20 pounds
Communicate with other persons in the building
Observe details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Hotel Manager
Hotel director job in Austin, TX
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
About Us:
1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering.
1 HOTELS IS...
* Natural. Nature guides everything we do.
* Modern. Of the time, with an eye on the past and a foot in the future.
* Conscious. Mindful of how our hotels are created and how our guests are treated.
* Discovery. Explorations of surrounding locales.
* Imperfect. Still evolving - we don't have all the answers.
* Committed. Bettering ourselves and bettering the industry.
1 Hotels invites guests to live in rhythm with nature-offering spaces that restore, inspire, and come alive from day to night, where sustainability, wellness, and social energy exist in thoughtful balance.
Position Overview...
We're currently in search of a seasoned and highly ambitious, opening Hotel Manager for 1 Hotel Austin to provide support and expertise to the team.
Our vision of an ideal Hotel Manager extends beyond being a seasoned professional; we are seeking a visionary thought leader, an innovator, a trendsetter, and a hospitality virtuoso. This individual radiates vitality, enthusiasm, and possesses impeccable communication skills. They serve as mentors, guides, and cherished pillars of support, elevating each member of our 1 Hotel Austin's team. In this role, you will take the helm of overseeing every facet of our hotel's daily operations, from pre-opening to post-opening phases, with a commitment to optimizing revenue and exceeding our guests' expectations.
In the position of Hotel Manager, you will play an indispensable role in bolstering the objectives of our Team while embodying the very essence of our brand. It's crucial to underscore our unwavering belief in fostering positive, nurturing work environments. Your mission will be to perpetually evolve and enhance our work culture, enriching the lives of every employee and ensuring they strike a harmonious balance between their professional and personal lives.
You'll also play a key role in supporting the Guidance Team's achievement of its objectives, and you'll always represent the best face of the brand.
One more thing: we believe in positive, healthy work environments, no matter what. It'll be your job to foster one that's constantly evolving-improving every employee's work life, and giving them a life outside work.
* Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
* Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
* Provide inspirational leadership to enliven the Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
* Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
* Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
* Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
* Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
* Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
* Ensure proper controls are in place and policies are established and followed by all team members.
* Establish and maintain open, collaborative relationships and ensure direct reports do the same.
* Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
* Recruit and select talented leaders and team members who will enhance the Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
* Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.
* Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
* Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.
About you...
* Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment.
* Prior experience as a Director of Rooms or Director of Food & Beverage required
* A post-secondary diploma or degree would be a plus.
* An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
* Excels at communication, both verbal and written.
* Is flexible and willing to meet the demands of a 24-hour operation.
About us…
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
* Designed by Nature work environment
* Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
* Retirement Planning
* Paid Personal Days
* Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
* SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
* Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
Recognized by Newsweek as a 2024 Most Loved Workplace, Starwood fosters a culture where creativity thrives, collaboration is second nature, and people are valued for who they are and what they bring. If you're ready to bring your whole self to a team where thoughtful work leaves a lasting mark-you belong here.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Treasury & Hotel Onboarding Manager
Hotel director job in Dallas, TX
Job Description
We're looking for a passionate, detail-oriented financial expert with strong leadership skills to be our hotel's next Treasury & Hotel Onboarding Manager. This position focuses on banking, along with onboarding and offboarding hotels. You will oversee banking, vendor, and merchant relations. You should have at least three years of experience in the hospitality industry, along with banking and hotel transitions. You should have a bachelor's degree in finance or accounting and at least three years of finance/accounting experience, preferably in the hospitality industry. Apply now if you are looking for an exciting new role in Treasury and Hotel Onboarding! Come join our ARK, which is growing quickly!
Compensation:
$65,000 - $80,000 yearly
Responsibilities:
Perform the treasury function of maintaining bank accounts with many financial institutions
Monitor cash daily and make recommendations to maximize ROI
Assist with the opening and closing of MIDs to include the negotiation of merchant pricing
Manage onboarding and offboarding tasks and ensure all items are completed in a timely manner
Maintain reporting and compliance responsibilities
Qualifications:
Superior customer service skills, math skills, relationship skills, and communication skills are preferred
Exemplary communication skills, math skills, strong leadership skills, and customer service skills are vital
Exceptional knowledge of generally accepted accounting principles (GAAP)
Strong Excel skills and experience with accounting software, such as M3
Must have an accounting or finance degree with a minimum of 3 years previous work experience preferably in hospitality
Treasury experience is strongly desired
About Company
What We Offer:
Competitive salary
Paid time off and company holidays
Benefits - health, dental, vision, 401(k), discounts on hotel stays, and a payday advance via ZayZoon.
Career development and advancement opportunities within a growing portfolio
You will be part of a culture where relationships come first, collaboration is the standard, and results matter
You'll have the autonomy to lead, the support of an experienced regional leadership team, and the opportunity to grow your career in a rapidly expanding organization
Every day, you will positively impact your hotels, your teams, our owners, and the communities we serve
At ARK Hospitality, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!
General Manager - Select Service Hotel | Central California
Hotel director job in San Antonio, TX
Job Title: General Manager - Select Service Hotel
Company: Marvin Love and Associates
Compensation: $110,000 - $120,000 + 20 - 30% Bonus
Marvin Love and Associates is seeking a highly skilled and motivated General Manager for a select service hotel located in Central California. The successful candidate will have a strong background in hotel management and a passion for delivering exceptional guest experiences. This role demands a strategic leader who can oversee daily hotel operations, enhance profitability, and lead a dedicated team to achieve the highest standards of service.
Responsibilities:
Manage all aspects of hotel operations, ensuring smooth functionality and excellent guest service
Develop and execute operational strategies to achieve and exceed budgeted revenues and control costs
Lead, mentor, and develop hotel staff, fostering a positive and productive work environment
Oversee the recruitment, training, and performance management of hotel personnel
Monitor financial performance and implement corrective action plans when necessary
Ensure compliance with brand standards and health and safety regulations
Build relationships with guests to enhance loyalty and revenue generation
Implement marketing initiatives and promotional campaigns to maximize occupancy
Requirements
Requirements:
Bachelor's degree in Hospitality Management, Business Administration, or a related field
Minimum of 5 years of hotel management experience, preferably in a select service property
Strong interpersonal and communication skills
Proven track record of achieving financial targets and improving operational efficiency
Knowledge of revenue management and marketing strategies
Ability to lead a team and enhance staff performance
Strong problem-solving skills and attention to detail
Flexible schedule with availability to work nights, weekends, and holidays as needed
Experience with hotel management software and reporting tools
Benefits
Retirement Plan (401k, IRA)
💰 Salary: $95k+ 20% Company Profit Sharing
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Auto-ApplyHotel Manager
Hotel director job in Fort Worth, TX
Job Title: Riley Center Hotel Supervisor Job Type: Full-time, Exempt Department: Riley Center Hotel Standard of Christian Commitment The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.
Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.
Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.
Job Summary
The Riley Center Hotel Supervisor is responsible for overseeing daily operations across reservations, guest services, and housekeeping to ensure a seamless and exceptional guest experience. This role manages the full reservation process and ensures accurate, efficient booking procedures. The ideal candidate is a hands-on leader with strong communication, organizational, and problem-solving skills. They will collaborate across departments, handle guest feedback, and uphold Southwestern Baptist Theological Seminary standards while promoting a positive and productive work environment. The Hotel Supervisor serves under the direct supervision of the Riley Center General Manager.
Key Responsibilities
* Articulate, maintain, and facilitate the highest standards of service and hospitality
* Oversee and manage the front desk team and housekeeping team.
* Create and publish staff schedules and follow operational procedures.
* Approve all time sheets, change requests, making adjustments to schedules as necessary so that they are aligned with the budgetary requirements.
* Cultivate a positive and encouraging work environment that promotes hotel growth.
* Engage in comprehensive training of front desk, hospitality, and housekeeping team.
* Manage direct inventory of supplies, equipment, and guests amenities.
* Control and manage the budget of guest housing, supplies, and custodial.
* Address and coordinate with the Facilities Maintenance department for any structural, mechanical, building related issues.
* Comply with all safety, security, and cleanliness policies in accordance with Riley Center standards.
* Partner with hotel and event staff to coordinate guests stay, event activities, and client satisfaction.
* Work with Riley Center management on ways to improve and elevate the overall satisfaction of The Riley Center through hotel and hospitality management.
* Perform other related duties as assigned and specific to area of responsibility.
* It is the employee and supervisors shared responsibility to regularly meet to discuss performance, suggest updates and set mutually beneficial goals.
* Perform additional tasks and responsibilities as assigned to support the team and institutional goals.
Supervisor / Leadership Responsibilities
* The Riley Center Hotel Supervisor has direct oversight of the front desk and housekeeping teams.
* Responsible for decisions making to approve, scheduling staff events.
* The Riley Center Hotel Supervisor serves under the direct supervision of the Riley Center General Manager.
* Responsible for decision making related to customer service issues.
* Involved in budgetary decisions.
Specific Skills and Qualifications
* High School Diploma or GED required. Bachelors preferred in hotel management, hospitality or related field.
* 2-4 years experience preferred in hotel and/or hospitality.
* Understanding of hotel management best practices and relevant laws and guidelines
* Excellent customer service and hospitality skills
* Demonstrable aptitude in decision-making and problem-solving
* Outstanding leadership skills and great attention to detail
* Proficiency in Microsoft Office suite preferred; word, excel, teams, etc.
* Knowledge of hotel management software (CloudBeds) and payment systems is preferred.
* Flexible work schedule with hours at nights and weekends possible.
* Ability to multi-task, pay attention to detail, and be a team player.
* Expectation to strive for personal and professional growth in leadership and general ministry effectiveness.
* Expectation to strive for personal and professional growth in leadership and general ministry effectiveness.
* Successful completion of background check, MVR, and credit check may be required
Work Environment / Physical Requirements
* This position operates in a professional office and hospitality environment.
* Regularly required to communicate effectively in person, by phone, and via computer.
* Occasional lifting of up to 30 lbs. may be required; to assist with duties required of staff such as housekeeping or hotel rooms and common areas.
* Ability to use standard office equipment, including computers, phones, and printers.
* May need to traverse campus for meetings or assist guests; reasonable accommodations will be provided as necessary.
* Exposure to varying indoor and outdoor temperatures when assisting guests or performing duties outside the building.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Southwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the institution. Contact human resources (HR) with any questions or requests for accommodation.
About Southwestern Baptist Theological Seminary
Southwestern Baptist Theological Seminary, established in 1908 under the visionary leadership of B.H. Carroll, was born out of the urgent need for trained ministers in Americas rapidly growing Southwest. Initially part of Baylor University, the seminary became an independent institution in Waco before relocating to Fort Worth in 1910. Carrolls unwavering commitment to orthodoxy, gospel-centered education, and the Great Commission shaped the seminarys mission. Training God-called men and women for ministry, Southwestern has an expansive academic program training pastors, missionaries, and ministry leaders in theology, missions, evangelism, music and worship, and education. Today, it stands as a beacon of faithfulness, equipping generations to serve Christs church globally.
What We Offer
Provided Benefits:
Southwestern offers a best in class benefit package which includes family medical, family life insurance, long-term disability, 10% retirement contribution, HSA contributions, 3 weeks of paid time off, and 14 holidays.
Voluntary Benefits:
Southwestern offers access to voluntary products such as dental, vision, additional life insurance, HSA contributions, Flex accounts, retirement contributions, short term disability, personal accident, critical care, hospital indemnity, identity theft protection and pet insurance at reduced group rates for employees and their dependents.
Campus Amenities:
Our work environment benefits from a 37.5-hour workweek which upholds a Standard of Christian Commitment and enjoys a beautifully maintained campus free parking for full-time employees, access to our libraries, recreation and aerobics center, medical clinic, cafeteria and coffee shop, faculty and staff meal plans, and Employee Tuition Benefit (up to 50% discount).
F&B Manager - The Nobleman Hotel
Hotel director job in Fort Worth, TX
The 5 Senses Culture: At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.
Getting the Job Done:
* Provide guests and team members with professional, efficient, courteous and genuine hospitality.
* Demonstrates a leadership ability that inspires and empowers team members to succeed, grow and develop.
* Possesses strong communication skills and the ability to train and develop team members.
* Daily management of the Restaurant which includes but is not limited to scheduling, processing of paperwork, guest interaction and follow up, coaching and recognition of team members, and ensuring compliance to property specific best practices and standards.
* Lead the team to anticipate guest's needs and offer services prior to being asked.
* Manages guest's concerns appropriately and resolves issues to the guest's satisfaction keeping business objectives in mind.
* Maintain open and professional communication with other department heads and supervisors to ensure the needs of the guests and team members are addressed timely. This includes but is not limited to the Executive Chef, Sous Chef, Banquet Manger and the F&B Director.
* Ensure sales goals and expenses are managed to budgeted guidelines are adjusted as needed based on business.
* Control all cash and charge receipts adhering to cash handling best practices.
* Ensure the proper handling of charge and cash declared tips and posting to team member's pay.
* Support the team on the floor when needed and observe behavior; provide meaningful feedback.
* Monitor food presentation and service and ensure quality standards are maintained.
* Ensure all equipment, fixtures, and floor coverings are kept clean and free of hazards.
* Maintain an efficient operations and adherence to established safety and quality guidelines.
* Monitor deliveries and ensure all product is received in the quantity order and good condition.
* Maintain organized and properly labeled stock areas ensuring pars are in keeping with the needs of the business.
* Support the kitchen staff as needed to ensure efficient guest service.
* Monitor service scores daily and take the appropriate action to ensure scores are communicated to the team and scores are acceptable.
* Ensures the team attends all mandatory meetings and timely completes all required training.
* Ability to grasp, bend, stoop and push, pull and lift 50lbs.
Experience for Success:
* 4-years of Restaurant/Bar leadership experience.
* Culinary education or certification a plus
* High school diploma or equivalent
* Desire to work in a fast paced and interactive environment
* Strong written and communication skills, additional language a plus
* Basic computer skills in Word and Excel
* State required Food Handlers Certification and Liquor Certification
The Good Stuff
* Opportunity to grow your career and develop thru structured development programs
* Competitive Medical, Dental and Vision benefits
* Wellness and Commuter Stipend
* Vacation PTO Plan and Paid Sick Days
* 7 Paid Holidays
* Free nights at our hotels
* Monthly fun and recognition
* Daily Pay (RAIN)
The Fine Print:
5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.
Corporate Hotel Taskforce Manager
Hotel director job in Irving, TX
The Task Force Manager is a temporary, on-site leader who steps in to support hotel operations during transitions such as management changes, openings, or staffing shortages. This role ensures smooth day-to-day operations and maintains brand standards until permanent leadership is in place.
Compensation: $55,000.00 to $70,000.00
Key Responsibilities:
Oversee daily hotel operations, including front desk, housekeeping, and guest services
Ensure guest satisfaction and resolve any issues promptly
Support training and supervision of hotel staff
Monitor financial performance and control costs
Maintain compliance with company policies and brand standards
Report progress and needs to corporate management regularly
Requirements:
Previous experience as a hotel General Manager or Department Head
Strong leadership, communication, and problem-solving skills
Ability to travel and adapt quickly to different property environments
Excellent knowledge of hotel operations and customer service standards
Reporting Location: Las Colinas, TX
Auto-ApplyHotel General Manager
Hotel director job in Dallas, TX
Job Description
Hotel General Manager
We are seeking a dedicated Hotel General Manager to oversee operations and ensure an exceptional guest experience. The ideal candidate is a strong leader who thrives in hospitality, possesses excellent communication, time management, and organizational skills, and is committed to delivering outstanding customer service.
Compensation Rate: $45,000 to 65,000 Salary Exempt from OT
Key Responsibilities:
Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance.
Lead marketing and advertising efforts to drive occupancy and revenue.
Develop and maintain positive relationships within the local community.
Manage inventory, record-keeping, and ensure budgeted cost controls.
Hire, train, and motivate employees while fostering teamwork and growth.
Handle guest, employee, and property issues professionally.
Be available for on-call responsibilities and emergency coverage.
Maintain compliance with federal, state, and local regulations.
Ensure all required reports on revenue, expenses, and operations are submitted timely.
Essential Skills & Qualifications:
Previous experience as a General Manager or Assistant General Manager.
Ability to lead, delegate, and resolve conflicts professionally.
Strong organizational skills and attention to detail.
Ability to work independently with minimal supervision.
Professional demeanor with excellent guest service skills.
Must meet property grooming standards.
Willingness to work all shifts as needed, including weekends and holidays.
Hotel General Manager
Hotel director job in Snyder, TX
We are seeking a dedicated Hotel General Manager to oversee operations and ensure an exceptional guest experience. The ideal candidate is a strong leader who thrives in hospitality, possesses excellent communication, time management, and organizational skills, and is committed to delivering outstanding customer service.
Compensation: $50,000 - $60,000
Key Responsibilities:
Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance.
Lead marketing and advertising efforts to drive occupancy and revenue.
Develop and maintain positive relationships within the local community.
Manage inventory, record-keeping, and ensure budgeted cost controls.
Hire, train, and motivate employees while fostering teamwork and growth.
Handle guest, employee, and property issues professionally.
Be available for on-call responsibilities and emergency coverage.
Maintain compliance with federal, state, and local regulations.
Ensure all required reports on revenue, expenses, and operations are submitted timely.
Essential Skills & Qualifications:
Previous experience as a General Manager or Assistant General Manager.
Ability to lead, delegate, and resolve conflicts professionally.
Strong organizational skills and attention to detail.
Ability to work independently with minimal supervision.
Professional demeanor with excellent guest service skills.
Must meet property grooming standards.
Willingness to work all shifts as needed, including weekends and holidays.
Auto-ApplyHotel General Manager
Hotel director job in Bastrop, TX
Job Description
ARK Hospitality is seeking an experienced and dynamic General Manager to oversee the Everhome Suites in Bastrop, TX.
The Hotel General Manager (GM) leads all aspects of the hotel's operations, ensuring financial success, guest satisfaction, and team development while upholding our mission, vision, and values. This hands-on leadership role requires a proactive, self-starting individual with 24/7 availability to ensure excellence across all departments.
Compensation:
$75,000
Responsibilities:
Conduct daily check-ins with department heads to align on priorities and maintain operations.
Recruit, train, and mentor hotel staff, fostering a culture of growth and teamwork.
Inspect guest rooms and back-of-house areas to ensure compliance with brand and company standards.
Manage budgets, maximize revenue, and maintain financial and statistical records.
Ensure compliance with health, safety, and licensing standards.
Qualifications:
Proficient in Microsoft Office; Excel, Word, Outlook, PowerPoint
Ability to read, write, analyze, and interpret business correspondence, general business periodicals, professional journals, technical procedures, or governmental regulations
High school diploma or general education degree (GED); OR one to three years related experience and/or training; OR equivalent combination of education and experience
Employee must occasionally lift and/or move up to 25 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Company
Everhome Suites Bastrop
Hotel General Manager
Hotel director job in Fredericksburg, TX
Job Description
ALBERT HOTEL is hiring for a HOTEL GENERAL MANAGER
An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches.
With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the-art fitness center, and a 2,000-square-foot full-service spa. Additionally, the property is home to four on-site culinary outlets, including The Restaurant at Albert.
Albert boasts 3,600-square-foot of semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings.
What you'll do:
Administrative
Work closely with New Waterloo Operations to understand and develop the business plan; serve as a liaison between the hotel and New Waterloo Operations.
Ensure the appropriate administration and controls involving operating and bank accounts
Comply with New Waterloo purchasing and invoice procedures; ensure that all accounting standards are adhered to
Initiate, implement, understand, and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll, and month-end analysis
Design a strategy and set goals for growth
Coordinate contract services relevant to the specific area of responsibility
Develop a strong understanding of financial statements and actively manage financial goals and targets; maintain budgets and optimize expense structures.
Manage expenditures from the Annual Operating Budget and Capital Reserve Budget
Monitor and manage the guest billing and collection procedures, including delinquency, suspension, etc.
Develop a continuous annual capital improvement plan for operations
Serve as the liaison between your property and the New Waterloo VP of Operations
Review payroll records for appropriate personnel
Implement policies and procedures involving severe weather, safety, and fire
Execute, evaluate, and improve policies and processes
Ensure all current licenses are up-to-date
Communications
Communicate and interact with all employees, guests, investors, and New Waterloo management team members with courtesy, dignity, and respect while maintaining a consistent professional demeanor
Ensure follow-up to guest comments via telephone/email and provide follow-up documentation promptly
Maintain contact with trade associates, professional organizations, and industry publications for the improvement of procedures and new technological advances
Communicate New Waterloo policy and procedure changes to all staff members
Organize and conduct staff meetings.
Personnel
Provide leadership and management support to staff while overseeing day-to-day operations
Oversee the recruitment and training of new team members; responsible for planning, documenting, implementing, and monitoring department training programs
Responsible for interviewing, selecting, training, guiding, and managing personnel
Ensure new Waterloo recruiting and onboarding procedures are adhered to
Obtain and record proper documentation for all employees
Ensure all employees are in appropriate uniform and attire for their scheduled shift
Ensure progressive discipline policies and procedures are adhered to
Maintain and monitor effective personnel relations in a supportive, confidential environment
Conduct performance evaluations and set annual goals for personnel
Create and support a cooperative and collaborative work environment where employees work productively and develop professionally
Organize and conduct staff meetings
Operations
Ensure that the hotel staff is delivering the level of service in accordance with the New Waterloo standard operating procedures
Have a thorough understanding involving the maintenance of the property
Maintain property exteriors and public spaces, and conduct daily inspections
Oversee project completion for preventative maintenance, deep cleaning, and special projects
Review project in detail to ensure deliverables and cost estimates are within budget and on time; work with the accounting department to manage the construction account, draws, and payments
Manage expansion projects + associated budgets as needed
Oversee the planning and pricing of all menu items
Have a thorough understanding of services, amenities, and offerings
Maintain accurate records and files of New Waterloo programs and ensure the successful execution of all property events
Maintain current knowledge of all activities and events in the surrounding areas
Oversee the entire guest experience, from pre-arrival through departure
Promote and encourage guest name recognition at all times
Review, understand, and follow up on guest needs
Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds to meet guest expectations
Coordinate the par level and stock of all inventory items
Coordinate and direct the weekly work schedule of all personnel
Oversee any onsite construction to monitor progress, and submit construction update reports to ownership and architects; direct construction workers, subcontractors, and general contractors
Ensure safety equipment, fire extinguishers, first aid kits, etc., are inspected and in good working condition
Ensure that all equipment within the area of responsibility is maintained in good working condition
Keep abreast of safety and emergency procedures and OSHA requirements
Who you are:
You have a Bachelor's degree from an accredited four-year college or university, or an equivalent combination of education and experience.
You have 5+ years of experience in a hospitality or service industry leadership role.
You have a proven track record of managing teams and executing business plans.
You have an entrepreneurial spirit and CEO mindset.
You can write routine reports and correspondence, and prepare accurate reports with sharp attention to detail.
You are solutions-oriented and driven, and have the confidence to make fast-paced decisions.
You have strong written and verbal communication skills, and can be an ambassador for your hotel.
You believe that good hospitality is an experience, not just a transaction.
You are a leader. You're dedicated to developing with your team and creating a holistic sense of mission.
You believe in learning and personal growth; you show up as a contributor, not a spectator.
You're excellent with time management and can function effectively in a dynamic environment.
You have a strong work ethic and the ability to work autonomously and with confidence.
Ability to work flexible hours in a high-volume environment.
BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
Up to 3 weeks paid time off annually
50% off discount at most New Waterloo restaurants
Health, vision + dental benefits
401K matching
Paid holidays
Volunteer pay
Tuition reimbursement
Referral bonuses
Discounts at our shops, hotels + local partnerships
ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.
General Manager - Select Service Hotel | Central California
Hotel director job in El Paso, TX
Job Description
Job Title: General Manager - Select Service Hotel
Company: Marvin Love and Associates
Compensation: $110,000 - $120,000 + 20 - 30% Bonus
Marvin Love and Associates is seeking a highly skilled and motivated General Manager for a select service hotel located in Central California. The successful candidate will have a strong background in hotel management and a passion for delivering exceptional guest experiences. This role demands a strategic leader who can oversee daily hotel operations, enhance profitability, and lead a dedicated team to achieve the highest standards of service.
Responsibilities:
Manage all aspects of hotel operations, ensuring smooth functionality and excellent guest service
Develop and execute operational strategies to achieve and exceed budgeted revenues and control costs
Lead, mentor, and develop hotel staff, fostering a positive and productive work environment
Oversee the recruitment, training, and performance management of hotel personnel
Monitor financial performance and implement corrective action plans when necessary
Ensure compliance with brand standards and health and safety regulations
Build relationships with guests to enhance loyalty and revenue generation
Implement marketing initiatives and promotional campaigns to maximize occupancy
Requirements
Requirements:
Bachelor's degree in Hospitality Management, Business Administration, or a related field
Minimum of 5 years of hotel management experience, preferably in a select service property
Strong interpersonal and communication skills
Proven track record of achieving financial targets and improving operational efficiency
Knowledge of revenue management and marketing strategies
Ability to lead a team and enhance staff performance
Strong problem-solving skills and attention to detail
Flexible schedule with availability to work nights, weekends, and holidays as needed
Experience with hotel management software and reporting tools
Benefits
Retirement Plan (401k, IRA)
???? Salary: $95k+ 20% Company Profit Sharing
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
F&B Manager - The Nobleman Hotel
Hotel director job in Fort Worth, TX
The 5 Senses Culture:
At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.
Getting the Job Done:
· Provide guests and team members with professional, efficient, courteous and genuine hospitality.
· Demonstrates a leadership ability that inspires and empowers team members to succeed, grow and develop.
· Possesses strong communication skills and the ability to train and develop team members.
· Daily management of the Restaurant which includes but is not limited to scheduling, processing of paperwork, guest interaction and follow up, coaching and recognition of team members, and ensuring compliance to property specific best practices and standards.
· Lead the team to anticipate guest's needs and offer services prior to being asked.
· Manages guest's concerns appropriately and resolves issues to the guest's satisfaction keeping business objectives in mind.
· Maintain open and professional communication with other department heads and supervisors to ensure the needs of the guests and team members are addressed timely. This includes but is not limited to the Executive Chef, Sous Chef, Banquet Manger and the F&B Director.
· Ensure sales goals and expenses are managed to budgeted guidelines are adjusted as needed based on business.
· Control all cash and charge receipts adhering to cash handling best practices.
· Ensure the proper handling of charge and cash declared tips and posting to team member's pay.
· Support the team on the floor when needed and observe behavior; provide meaningful feedback.
· Monitor food presentation and service and ensure quality standards are maintained.
· Ensure all equipment, fixtures, and floor coverings are kept clean and free of hazards.
· Maintain an efficient operations and adherence to established safety and quality guidelines.
· Monitor deliveries and ensure all product is received in the quantity order and good condition.
· Maintain organized and properly labeled stock areas ensuring pars are in keeping with the needs of the business.
· Support the kitchen staff as needed to ensure efficient guest service.
· Monitor service scores daily and take the appropriate action to ensure scores are communicated to the team and scores are acceptable.
· Ensures the team attends all mandatory meetings and timely completes all required training.
· Ability to grasp, bend, stoop and push, pull and lift 50lbs.
Experience for Success:
· 4-years of Restaurant/Bar leadership experience.
· Culinary education or certification a plus
· High school diploma or equivalent
· Desire to work in a fast paced and interactive environment
· Strong written and communication skills, additional language a plus
· Basic computer skills in Word and Excel
· State required Food Handlers Certification and Liquor Certification
The Good Stuff
· Opportunity to grow your career and develop thru structured development programs
· Competitive Medical, Dental and Vision benefits
· Wellness and Commuter Stipend
· Vacation PTO Plan and Paid Sick Days
· 7 Paid Holidays
· Free nights at our hotels
· Monthly fun and recognition
· Daily Pay (RAIN)
The Fine Print:
5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.
View all jobs at this company
Limited-Service Hotel General Manager
Hotel director job in Conroe, TX
Job Description
General Manager (Limited-Service Hotel)
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind's motto “We'll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.
Job Summary
We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our limited-service hotel. As the Standard Bearer, you will be responsible for ensuring the hotel runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved. You will lead a team of employees to provide exceptional customer service and maintain a positive work environment.
Core Job Responsibilities & Duties
Oversee and manage all hotel operations, including but not limited to front desk, housekeeping, maintenance & sales
Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service
Monitor financial performance and adjust as necessary to meet revenue and profit goals
Develop and implement operational policies and procedures to improve efficiency and guest satisfaction
Oversee the recruitment, training, and development of team members, ensuring that they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively
Create and maintain a positive work environment that fosters teamwork and employee engagement
Manage inventory and order supplies to maintain adequate levels and minimize waste
Hold regular briefings and meetings with all heads of departments - daily huddles, weekly management meetings, etc.
Lead all key property issues including capital projects, customer service and refurbishment
Handling complaints and oversee the service recovery procedures
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget
Closely monitor the hotel's daily reports on a daily basis and take decisions accordingly
Ensure all monthly financial outlooks for rooms, food & beverage, admin & general are on target and accurate
Maximizing room yield and hotel revenue through innovative sale practices and yield management programs
Prepare a monthly financial reporting for owners and stake holders
Helping in the procurement of operating supplies & equipment and contacting with third-party vendors for essential equipment and services
Coordination with the Head-of-departments for the execution of all activities and functions
Develop and manage Hotel Executive team to ensure career progression and development
Establish & maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations
Implement and maintain effective open-door communication system across all departments
Create and maintain the company culture while educating team members about company motto and values
Respond to audits to ensure continual improvement is achieved
Corporate client handling and take part in new client acquisition along with the sales team whenever required
Responsible for safeguarding the quality of operations both (internal & external audits)
Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements - understand the government regulations and ensure hotel is at par with all rules and regulations
Carry out verbal & written policy changes and instructions
Ensure all decisions are made in the best interest of the hotel and management
Ensure compliance with all local, state, and federal regulations
Perform any other duties as assigned by Executive team & Ownership
Qualification Standards & Company Requirements
3-year degree in Business Administration, Marketing, Hotel and Restaurant Management or MBA is preferred
At least 5-years of experience in the hospitality industry
At least 3-years of experience in hotel management with a proven track of success and knowledge of hotel operations & sales
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to manage and lead a team
Ability to manage financial performance and achieve revenue and profit goals
Present strong understanding of P&L statements and the ability to reach with impactful strategies
Strong organizational and time management skills
Ability to work independently and as a team in a fast-paced environment
Proficient in Microsoft Office and hotel software(s)
Must have a flexible work schedule
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Hotel General Manager
Hotel director job in Fort Worth, TX
We are seeking a dedicated Hotel General Manager to oversee operations and ensure an exceptional guest experience. The ideal candidate is a strong leader who thrives in hospitality, possesses excellent communication, time management, and organizational skills, and is committed to delivering outstanding customer service.
Compensation Rate: $70,000 to $100,000 Salary
Key Responsibilities:
Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance.
Lead marketing and advertising efforts to drive occupancy and revenue.
Develop and maintain positive relationships within the local community.
Manage inventory, record-keeping, and ensure budgeted cost controls.
Hire, train, and motivate employees while fostering teamwork and growth.
Handle guest, employee, and property issues professionally.
Be available for on-call responsibilities and emergency coverage.
Maintain compliance with federal, state, and local regulations.
Ensure all required reports on revenue, expenses, and operations are submitted timely.
Essential Skills & Qualifications:
Previous experience as a General Manager or Assistant General Manager.
Ability to lead, delegate, and resolve conflicts professionally.
Strong organizational skills and attention to detail.
Ability to work independently with minimal supervision.
Professional demeanor with excellent guest service skills.
Must meet property grooming standards.
Willingness to work all shifts as needed, including weekends and holidays.
Auto-ApplyHotel General Manager - South Carolina
Hotel director job in Houston, TX
Job Description
Join Our Team!
Marvin Love and Associates is excited to announce the opening for a Hotel General Manager in beautiful South Carolina. We are on the lookout for an enthusiastic and dynamic leader who is passionate about providing unforgettable guest experiences and fostering a positive team environment.
As the Hotel General Manager, you will be at the forefront of our hotel operations, ensuring that our guests receive exceptional service and that our team operates efficiently and effectively. Your leadership will inspire and motivate your staff to deliver top-notch hospitality while maintaining the hotel's standards.
Key Responsibilities:
Oversee daily hotel operations, ensuring smooth functioning across all departments.
Implement strategies to maximize revenue and improve overall hotel performance.
Create a culture of excellence, encouraging and developing team members to provide outstanding service.
Monitor guest feedback and address any issues promptly to maintain a high level of guest satisfaction.
Collaborate with department heads on budgeting and financial management to achieve targets.
Build and maintain strong relationships with guests, local businesses, and community partners.
Requirements
Who We're Looking For:
Proven experience as a Hotel General Manager or in a similar leadership role within the hospitality industry.
Exceptional communication and interpersonal skills, with the ability to connect with guests and staff alike.
Strong financial acumen and experience in managing budgets and maximizing revenue.
Ability to lead and inspire a diverse team, creating a positive work environment.
Problem-solving mindset with a focus on guest satisfaction and operational excellence.
A background in hotel management software and other relevant technology.
If you thrive in a fast-paced environment and are excited about leading a talented team in a stunning location, we want to hear from you! Join Marvin Love and Associates and help us elevate the guest experience to new heights in South Carolina. Apply today!
Benefits
Retirement Plan (401k, IRA)
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Full-Service Hotel General Manager
Hotel director job in Spring, TX
Job Description
General Manager (Full-Service Hotel)
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind's motto “We'll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.
Job Summary
We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our full-service hotel & restaurant. As the Standard Bearer, you will be responsible for ensuring the hotel & restaurant runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved. You will lead a team of employees to provide exceptional customer service and maintain a positive work environment.
Core Job Responsibilities & Duties
Oversee and manage all hotel & restaurant operations, including but not limited to front desk, housekeeping, maintenance, sales, and food & beverage (restaurant & banquets)
Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service
Monitor financial performance and adjust as necessary to meet revenue and profit goals
Develop and implement operational policies and procedures to improve efficiency and guest satisfaction
Oversee the recruitment, training, and development of team members, ensuring that they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively
Create and maintain a positive work environment that fosters teamwork and associate's engagement
Manage inventory and order supplies to maintain adequate levels and minimize waste
Hold regular briefings and meetings with all heads of departments - daily huddles, weekly management meetings, etc.
Lead all key property issues including capital projects, customer service and refurbishment
Handling complaints and oversee the service recovery procedures
Responsible for the preparation, presentation and subsequent achievement of the hotel & restaurant's annual operating budget, capital budget, and marketing & sales plan
Closely monitor the hotel & restaurant's reports daily and take decisions accordingly
Ensure all monthly financial outlooks for rooms, food & beverage, admin & general are on target and accurate
Maximizing room yield, hotel revenue and food & beverage sales through innovative sale practices and yield management programs
Prepare a monthly financial reporting for owners and stake holders
Helping in the procurement of operating supplies & equipment and contacting with third-party vendors for essential equipment and services
Coordination with the head-of-departments for the execution of all activities and functions
Develop and manage Hotel & Restaurant Executive team to ensure career progression and development
Establish & maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations
Implement and maintain effective open-door communication system across all departments
Create and maintain the company culture while educating team members about company motto and values
Respond to audits to ensure continual improvement is achieved
Corporate client handling and take part in new client acquisition along with the sales team whenever required
Responsible for safeguarding the quality of operations both (internal & external audits)
Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements - understand the government regulations and ensure hotel is at par with all rules and regulations
Carry out verbal & written policy changes and instructions
Ensure all decisions are made in the best interest of the hotel and management
Ensure compliance with all local, state, and federal regulations
Perform any other duties as assigned by Executive team & Ownership
Qualification Standards & Company Requirements
3-year degree in Business Administration, Marketing, Hotel and Restaurant Management or MBA is preferred
At least 5-years of experience in the hospitality industry
At least 3-years of experience in hotel & restaurant management with a proven track of success and knowledge of hotel & restaurant operations & sales
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to manage and lead a team
Ability to manage financial performance and achieve revenue and profit goals
Present strong understanding of P&L statements and the ability to reach with impactful strategies
Strong organizational and time management skills
Ability to work independently and as a team in a fast-paced environment
Proficient in Microsoft Office and hotel & restaurant software(s)
Must have a flexible work schedule
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Hotel General Manager
Hotel director job in Hurst, TX
We are seeking a dedicated Hotel General Manager to oversee operations and ensure an exceptional guest experience. The ideal candidate is a strong leader who thrives in hospitality, possesses excellent communication, time management, and organizational skills, and is committed to delivering outstanding customer service.
Compensation Rate: $50,000 to $70,000 Annual Salary
Key Responsibilities:
Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance.
Lead marketing and advertising efforts to drive occupancy and revenue.
Develop and maintain positive relationships within the local community.
Manage inventory, record-keeping, and ensure budgeted cost controls.
Hire, train, and motivate employees while fostering teamwork and growth.
Handle guest, employee, and property issues professionally.
Be available for on-call responsibilities and emergency coverage.
Maintain compliance with federal, state, and local regulations.
Ensure all required reports on revenue, expenses, and operations are submitted timely.
Essential Skills & Qualifications:
Previous experience as a General Manager or Assistant General Manager.
Ability to lead, delegate, and resolve conflicts professionally.
Strong organizational skills and attention to detail.
Ability to work independently with minimal supervision.
Professional demeanor with excellent guest service skills.
Must meet property grooming standards.
Willingness to work all shifts as needed, including weekends and holidays.
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