Hotel director jobs in Town North Country, FL - 85 jobs

Assistant Hotel Manager American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests' expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. The Assistant Hotel Manager reports to the Hotel Manager. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: Supervise the Housekeeping Manager and Restaurant Manager, at the direction of the Hotel Manager. Assist Hotel Manager as directed. Assists Restaurant Manager during all meal services. Performs duties of Hotel General Manager when Hotel General Manager is off ship. Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship. Present and available during all meal services, either front or back of house including secondary dining outlet. Supports the Housekeeping Manager and team in ensuring all guest spaces, rooms and public areas are cleaned and maintained. Assists & verifies stateroom inspections. Assists and verifies with Housekeeping Manager for the Turnaround Day process. Oversees bartender steward ensuring secondary bar operations run smoothly. Displays leadership and maintains professional presence. Visible and available to all guests and crew. Holds officers and crew accountable to American Cruise Lines' standards. Complies with American Cruise Lines' Operations Manual, service standards, and procedures. Assesses the performance of the management team and provides immediate corrective feedback. Anticipates the needs of guests and crew. Responds quickly to guest requests and ensures follow-through of service delivery. Identifies problems, resolves immediately, and requests home office support as needed. Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events. Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline. Assists ship officers in achieving weekly sales goals. Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed. Maintains sanitation and cleanliness standards of crew rooms. Monitors shipboard business transactions, accounting, timecards, and home office reporting. Completes daily ship inspection/walk through with HGM & HKM to ensure ship cleanliness as well as generate special projects. Tracks all hotel maintenance items and ensures completion. Creates consistent and positive crew experiences to improve employee retention. Perform bartending duties as needed with other management personnel. Expedite breakfast service in the main dining room, ensuring timely service and food quality that meets company standards. Qualifications: Bachelor's degree in hospitality management or Hotel & Restaurant Management is preferred. Minimum 3 years management experience at a full-service hotel, resort, or cruise ship. Business degree may be considered with management and hospitality experience. Military experience may be considered with management and hospitality experience. Strong organizational skills and excellent verbal and written communication skills (English). Proficiency in Microsoft Office Suite applications. Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. US Coast Guard regulated pre-employment drug test. Transportation Worker Identification Credential (TWIC). Attributes for Success: Ability to motivate, train, and assess individual and team performance. Superior time management. Ability to manage and solve problems. Sense of urgency in all passenger, crew, and home office requests. Positive attitude and receptive to continuous performance feedback. Consistent, accountable, confident, assertive, and committed. Work Schedule: 7 Days per week while onboard the ship. 6 to 8 weeks working and living onboard the ship. 1 to 2 weeks shore leave vacation. Perks: Benefits package including medical, dental, and matching 401k. Complimentary Travel Accommodations. No living expenses aboard the ship (room and board are included). Training programs to support you. Continuous growth in the company. Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. *Job sites across the nation*

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans A Director of Front Office is responsible for assisting in directing and administrating all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Director of Front Office, you would be responsible for assisting in directing and administrating all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests, and overseeing rate changes on in-house guests Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Run and complete daily reports, analyze data, and make decisions based on data Resolve guest issues and concerns for guest satisfaction Recruit, interview, and train team members

About Our Client Our client is a highly successful, multi-entity private organization. They are a leading name known for their commitment to excellence, community involvement and sustained high performance. The organization manages complex business operations, high-profile assets, and a sophisticated financial structure, requiring expert, detail-oriented support for its compliance and planning needs. This is an opportunity to join a dedicated, elite financial team supporting a renowned private enterprise. The Opportunity This is a critical, high-impact role supporting the tax compliance and planning needs of a multi-entity family office. The Tax Manager will be the central coordinator, bridging communication between internal stakeholders and external advisors. You will play an essential role in ensuring accuracy and efficiency in complex tax filings while also contributing to proactive tax planning strategies. This position offers significant exposure to intricate high-net-worth individual, trust and partnership tax structures. What You Will Do Compliance & Filing Management: Oversee, prepare and/or review approximately 200 federal and state tax returns across multiple entities and individuals, plus extensions, estimates, and other form filings. Oversee and support the preparation and filing of federal and state tax returns across multiple entities and individuals. Continuously review state nexus and nonresident withholding rules to ensure compliance. Review draft returns for accuracy and consistency with internal financial data and planning goals. Prepare detailed write-ups and workpapers to support efficient filings and reviews by external tax firms. Tax Planning & Strategy: Work collaboratively with advisors to provide proactive tax planning for complex business operations and high-net-worth individuals. Assist in quarterly and year-end tax planning, including modeling tax impacts from significant transactions. Work with the accounting team to ensure tax-sensitive transactions are accurately captured in financials. Prepare and manage federal and state estimated payments and related documentation. Calculate tax distributions. Monitor multiple investment life cycles and tax basis. Analyze trust distributions for optimal tax planning. Complete annual cost segregation analysis for four business entities. Investor & Entity-Level Support: Manage investor-level tax communications, ensuring clear and timely dissemination of complex information. Communicate with outside partners and investors regarding K-1s, allocations, and tax questions. Track and maintain investor-level tax attributes such as residency, withholdings, and elections. Help manage tax issues related to trusts, private foundations, and charitable giving strategies. Audit, Notices & Internal Process: Respond to IRS and state tax notices and coordinate resolution with external advisors. Respond to federal and state income tax, trust, gift, estate, payroll, and sales tax audits, and coordinate resolution with external advisors. Maintain audit-ready files and comprehensive documentation of tax positions and correspondence. Ensure tax files, trackers, and estimate schedules are consistently organized and up to date. Recommend improvements to workflows, documentation standards, and internal tax processes. Consulting & General Support: Serve as the internal subject matter expert, clearly explaining tax complications to non-tax audiences within the organization. Assist with payroll issues and general consulting as needed. Create business financial statements as needed. Perform additional duties as assigned. Who You Are Experience & Education: 7+ years of direct experience with partnership returns and high-net-worth individual returns. Specific expertise in reviewing and managing partnership returns and high-net-worth individual returns. Bachelor's degree in Accounting; Master's Degree a plus. CPA desired (Not required) Skills & Attributes: Possess strong organizational skills, allowing you to effectively manage multiple entities and concurrent projects. High level of organization and attention to detail, with an ability to multi-task and maintain confidentiality. Strong written, verbal and interpersonal skills. Demonstrated ability to explain intricate tax matters clearly to a non-tax audience, including leadership and business operations teams. A collaborative team player with the proven ability to coordinate effectively with both internal finance teams and external tax advisory firms. Proficiency in MS Office suite (Word, Excel, PowerPoint). The Ideal Candidate Has 7 to 10+ years of direct, dedicated experience managing tax functions for sophisticated clients or organizations. This professional is a central coordinator who can bridge communication between internal stakeholders and external advisors. They must be adept at handling the complex tax structures of a multi-entity family office, including high-net-worth individual, trust, and partnership filings. Why Join the Team? This is an opportunity to step into an indispensable role within the financial core of a premier brand. You will gain unparalleled exposure to highly complex and unique tax structures not typically found in conventional corporate environments. The company offers a culture of elite professionalism, excellence and significant career stability. Benefits: Health (Medical, Vision, Dental) Short-Term Disability Long-Term Disability Life Insurance AD&D Insurance Telemedicine (Physical and Mental Health) Employee Assistance Program 401K with Employer Match Pension Plan Competitive Paid Time Off Policy Flexible Spending Accounts Wellness Program ________________________________________ About Naviga Recruiting & Executive Search Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.

About Our Client Our client is a highly successful, multi-entity private organization. They are a leading name known for their commitment to excellence, community involvement and sustained high performance. The organization manages complex business operations, high-profile assets, and a sophisticated financial structure, requiring expert, detail-oriented support for its compliance and planning needs. This is an opportunity to join a dedicated, elite financial team supporting a renowned private enterprise. The Opportunity This is a critical, high-impact role supporting the tax compliance and planning needs of a multi-entity family office. The Tax Manager will be the central coordinator, bridging communication between internal stakeholders and external advisors. You will play an essential role in ensuring accuracy and efficiency in complex tax filings while also contributing to proactive tax planning strategies. This position offers significant exposure to intricate high-net-worth individual, trust and partnership tax structures. What You Will Do Compliance & Filing Management: Oversee, prepare and/or review approximately 200 federal and state tax returns across multiple entities and individuals, plus extensions, estimates, and other form filings. Oversee and support the preparation and filing of federal and state tax returns across multiple entities and individuals. Continuously review state nexus and nonresident withholding rules to ensure compliance. Review draft returns for accuracy and consistency with internal financial data and planning goals. Prepare detailed write-ups and workpapers to support efficient filings and reviews by external tax firms. Tax Planning & Strategy: Work collaboratively with advisors to provide proactive tax planning for complex business operations and high-net-worth individuals. Assist in quarterly and year-end tax planning, including modeling tax impacts from significant transactions. Work with the accounting team to ensure tax-sensitive transactions are accurately captured in financials. Prepare and manage federal and state estimated payments and related documentation. Calculate tax distributions. Monitor multiple investment life cycles and tax basis. Analyze trust distributions for optimal tax planning. Complete annual cost segregation analysis for four business entities. Investor & Entity-Level Support: Manage investor-level tax communications, ensuring clear and timely dissemination of complex information. Communicate with outside partners and investors regarding K-1s, allocations, and tax questions. Track and maintain investor-level tax attributes such as residency, withholdings, and elections. Help manage tax issues related to trusts, private foundations, and charitable giving strategies. Audit, Notices & Internal Process: Respond to IRS and state tax notices and coordinate resolution with external advisors. Respond to federal and state income tax, trust, gift, estate, payroll, and sales tax audits, and coordinate resolution with external advisors. Maintain audit-ready files and comprehensive documentation of tax positions and correspondence. Ensure tax files, trackers, and estimate schedules are consistently organized and up to date. Recommend improvements to workflows, documentation standards, and internal tax processes. Consulting & General Support: Serve as the internal subject matter expert, clearly explaining tax complications to non-tax audiences within the organization. Assist with payroll issues and general consulting as needed. Create business financial statements as needed. Perform additional duties as assigned. Who You Are Experience & Education: 7+ years of direct experience with partnership returns and high-net-worth individual returns. Specific expertise in reviewing and managing partnership returns and high-net-worth individual returns. Bachelor s degree in Accounting; Master s Degree a plus. CPA desired (Not required) Skills & Attributes: Possess strong organizational skills, allowing you to effectively manage multiple entities and concurrent projects. High level of organization and attention to detail, with an ability to multi-task and maintain confidentiality. Strong written, verbal and interpersonal skills. Demonstrated ability to explain intricate tax matters clearly to a non-tax audience, including leadership and business operations teams. A collaborative team player with the proven ability to coordinate effectively with both internal finance teams and external tax advisory firms. Proficiency in MS Office suite (Word, Excel, PowerPoint). The Ideal Candidate Has 7 to 10+ years of direct, dedicated experience managing tax functions for sophisticated clients or organizations. This professional is a central coordinator who can bridge communication between internal stakeholders and external advisors. They must be adept at handling the complex tax structures of a multi-entity family office, including high-net-worth individual, trust, and partnership filings. Why Join the Team? This is an opportunity to step into an indispensable role within the financial core of a premier brand. You will gain unparalleled exposure to highly complex and unique tax structures not typically found in conventional corporate environments. The company offers a culture of elite professionalism, excellence and significant career stability. Benefits: Health (Medical, Vision, Dental) Short-Term Disability Long-Term Disability Life Insurance AD&D Insurance Telemedicine (Physical and Mental Health) Employee Assistance Program 401K with Employer Match Pension Plan Competitive Paid Time Off Policy Flexible Spending Accounts Wellness Program ________________________________________ About Naviga Recruiting & Executive Search Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.

Hold regular briefings and meetings with all head of departments Ensure full compliance with operating controls, policies, procedures and service standards Lead all key property issues including capital projects, customer service and refurbishment Handling complaints, and oversee the service recovery procedures Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget Manage on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded Ensure all decisions are made in the best interest Deliver budget goals and set other short and long term strategic goals Developing improvement actions, carry out costs savings Closely monitor the reports on a daily basis and take decisions accordingly Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services Coordination with the head of departments for the execution of all activities and functions Overseeing and managing all departments and working closely with department heads on a daily basis Be accountable for the responsibilities of department heads and take ownership of all guest complaints Lead in all aspects of business planning Respond to audits to ensure continual improvement is achieved Corporate client handling and take part in new client acquisition along with the sales team whenever required Responsible for safeguarding the quality of operations both (internal & external audits) Responsible for legalization, occupational health & safety act, fire regulations and other legal requirements Working Place: Miami, FL, United States

Job Description We're looking for a highly motivated and experienced F&B Manager to assist the General Manager with managing all aspects of our Food & Beverage operations and ensuring high levels of guest service and satisfaction. Fluent in English, knowledge of Spanish or Portuguese and at least 2-year experience in similar positions in hotels or restaurants is a requirement. OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is a plus. Ideal candidate must be hands-on, organized, team motivator and adhere to brand, hotel and health standards. This is not an office position and requires candidate to “Manage by Walking Around”. We require strong knowledge of and understanding of restaurant, bar and banquet operations. Food Safety Certification is required and Oracle/Simphony POS experience is a plus. Responsibilities include: • Assist General Manager with Daily F&B Operations, including Breakfast, Bar and Banquets. • Must be Trained to assist at front desk during off-peak hours or when needed. • Trained and ready to fill in for any F&B position or shift that is needed. • Support other Departments on peak hours or when needed. • Hiring, training, supervising, scheduling of all F&B staff. • Developing staff for future promotions within F&B. • Ability to directly supervise personnel in carrying out work schedules as well as spot checking to verify quality and employee performance. • Planning, coordinating and distributing the work among all F&B personnel. • Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. • Planning and implementing procedures, systems and controls to ensure an efficient F&B and hotel operations. • Maintain standards of food and beverage quality and guest service quality. • Achieve budgeted revenues and expenses and maximize profitability related to the F&B department and participate in the preparation of the annual hotel budget. • Contribute to the profitability and guest satisfaction perception of other hotel departments. • Develop short term and long term financial and operational plans for F&B department which support the overall objectives of the hotel. • Maintain inventory control procedures and reporting. • Inventory, Cost Control, ordering food, beverage and supplies within department's budget. • Manage in compliance with established company policies and procedures and in compliance with local, state and federal laws and regulations. • Maintain procedures for security of monies and maintains procedures for credit control and handling of financial transactions. • Receive departmental related guest concerns and ensures corrective action is taken. • Ability to communicate effectively with guests and fellow team members. • Commitment to deliver excellent services and quality to every guest and every task, every time. • Ensure OSHA, ADA and Health policies are adhered to. • Others that may have not been included on this list. * $1,000 Sign-on bonus to OnQ and/or PEP certified candidate * Plus, Quarterly Performance Bonus. * Sign-on Bonus payable after successful completion of initial 90-day employment period. * Must be a legal resident of the USA and authorized to work in the USA to apply. Must have previous required experience to apply.

We're looking for a highly motivated and experienced F&B Manager to assist the General Manager with managing all aspects of our Food & Beverage operations and ensuring high levels of guest service and satisfaction. Fluent in English, knowledge of Spanish or Portuguese and at least 2-year experience in similar positions in hotels or restaurants is a requirement. OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is a plus. Ideal candidate must be hands-on, organized, team motivator and adhere to brand, hotel and health standards. This is not an office position and requires candidate to “Manage by Walking Around”. We require strong knowledge of and understanding of restaurant, bar and banquet operations. Food Safety Certification is required and Oracle/Simphony POS experience is a plus. Responsibilities include: • Assist General Manager with Daily F&B Operations, including Breakfast, Bar and Banquets. • Must be Trained to assist at front desk during off-peak hours or when needed. • Trained and ready to fill in for any F&B position or shift that is needed. • Support other Departments on peak hours or when needed. • Hiring, training, supervising, scheduling of all F&B staff. • Developing staff for future promotions within F&B. • Ability to directly supervise personnel in carrying out work schedules as well as spot checking to verify quality and employee performance. • Planning, coordinating and distributing the work among all F&B personnel. • Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. • Planning and implementing procedures, systems and controls to ensure an efficient F&B and hotel operations. • Maintain standards of food and beverage quality and guest service quality. • Achieve budgeted revenues and expenses and maximize profitability related to the F&B department and participate in the preparation of the annual hotel budget. • Contribute to the profitability and guest satisfaction perception of other hotel departments. • Develop short term and long term financial and operational plans for F&B department which support the overall objectives of the hotel. • Maintain inventory control procedures and reporting. • Inventory, Cost Control, ordering food, beverage and supplies within department's budget. • Manage in compliance with established company policies and procedures and in compliance with local, state and federal laws and regulations. • Maintain procedures for security of monies and maintains procedures for credit control and handling of financial transactions. • Receive departmental related guest concerns and ensures corrective action is taken. • Ability to communicate effectively with guests and fellow team members. • Commitment to deliver excellent services and quality to every guest and every task, every time. • Ensure OSHA, ADA and Health policies are adhered to. • Others that may have not been included on this list. * $1,000 Sign-on bonus to OnQ and/or PEP certified candidate * Plus, Quarterly Performance Bonus. * Sign-on Bonus payable after successful completion of initial 90-day employment period. * Must be a legal resident of the USA and authorized to work in the USA to apply. Must have previous required experience to apply.

We are seeking a dedicated Hotel General Manager to oversee operations and ensure an exceptional guest experience. The ideal candidate is a strong leader who thrives in hospitality, possesses excellent communication, time management, and organizational skills, and is committed to delivering outstanding customer service. Compensation: $50,000 - $90,000 Key Responsibilities: Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance. Lead marketing and advertising efforts to drive occupancy and revenue. Develop and maintain positive relationships within the local community. Manage inventory, record-keeping, and ensure budgeted cost controls. Hire, train, and motivate employees while fostering teamwork and growth. Handle guest, employee, and property issues professionally. Be available for on-call responsibilities and emergency coverage. Maintain compliance with federal, state, and local regulations. Ensure all required reports on revenue, expenses, and operations are submitted timely. Essential Skills & Qualifications: Previous experience as a General Manager or Assistant General Manager. Ability to lead, delegate, and resolve conflicts professionally. Strong organizational skills and attention to detail. Ability to work independently with minimal supervision. Professional demeanor with excellent guest service skills. Must meet property grooming standards. Willingness to work all shifts as needed, including weekends and holidays.

Overall Scope and Responsibility: Responsible for overseeing registration of new guests, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possible service standards to our clientele at all times. Essential Duties: Oversees the registration process including inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate Informs guests on hotel facilities and amenities, provides directions within the property. Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed Oversees basic accounting procedures including exchange of foreign currency, cash handling, posting charges to guest folio, making adjustments etc Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department Communicates credit issues to all revenue generating departments Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options Communicates guest requests with the appropriate department Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance Reviews departing guest's folios and invites guests back Makes reservations Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge. Job Knowledge, Skills, & Abilities Excellent communication, interpersonal, and organization skills. Must be able to carry 10 lbs. Commitment to superior customer service and excellent customer service skills. Proven ability to influence a team and achieve results. Flexibility and creative problem-solving ability. Strong initiative and self-motivation. Fluency in job related English both verbal and non-verbal. An appreciation and respect for the diversity of all individuals in the workplace. Ability to handle pressure and work in a fast paced environment. Must be able to work days, evenings, and weekends as necessary. Preference to those knowledgeable in Accor Membership Platform No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

WHO ARE WE Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country's biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. BEING YOURSELF is the key to bringing the Generator story and brand to life. ABOUT GENERATOR MIAMI We have opened our doors in always-sunny and ever-lively Miami - what a place to start the American journey of our experience and design-led hostels. Find us on Collins Avenue in the heart of the South Beach where you are going to be front and centre for the best Miami has to offer. Whether you're looking for an escape to the famous South Beach shores, a stylish shopping spree at the Design District or a new kind of immersive nightlife experience, we have it all so keep up! The trendy Art Deco playground is considered home to the largest collection of design and style in the world, and it's all right on our doorstep.

General Manager (Limited-Service Hotel) Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind's motto “We'll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our limited-service hotel. As the Standard Bearer, you will be responsible for ensuring the hotel runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved. You will lead a team of employees to provide exceptional customer service and maintain a positive work environment. Core Job Responsibilities & Duties Oversee and manage all hotel operations, including but not limited to front desk, housekeeping, maintenance & sales Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service Monitor financial performance and adjust as necessary to meet revenue and profit goals Develop and implement operational policies and procedures to improve efficiency and guest satisfaction Oversee the recruitment, training, and development of team members, ensuring that they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively Create and maintain a positive work environment that fosters teamwork and employee engagement Manage inventory and order supplies to maintain adequate levels and minimize waste Hold regular briefings and meetings with all heads of departments - daily huddles, weekly management meetings, etc. Lead all key property issues including capital projects, customer service and refurbishment Handling complaints and oversee the service recovery procedures Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget Closely monitor the hotel's daily reports on a daily basis and take decisions accordingly Ensure all monthly financial outlooks for rooms, food & beverage, admin & general are on target and accurate Maximizing room yield and hotel revenue through innovative sale practices and yield management programs Prepare a monthly financial reporting for owners and stake holders Helping in the procurement of operating supplies & equipment and contacting with third-party vendors for essential equipment and services Coordination with the Head-of-departments for the execution of all activities and functions Develop and manage Hotel Executive team to ensure career progression and development Establish & maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations Implement and maintain effective open-door communication system across all departments Create and maintain the company culture while educating team members about company motto and values Respond to audits to ensure continual improvement is achieved Corporate client handling and take part in new client acquisition along with the sales team whenever required Responsible for safeguarding the quality of operations both (internal & external audits) Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements - understand the government regulations and ensure hotel is at par with all rules and regulations Carry out verbal & written policy changes and instructions Ensure all decisions are made in the best interest of the hotel and management Ensure compliance with all local, state, and federal regulations Perform any other duties as assigned by Executive team & Ownership Qualification Standards & Company Requirements 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management or MBA is preferred At least 5-years of experience in the hospitality industry At least 3-years of experience in hotel management with a proven track of success and knowledge of hotel operations & sales Excellent communication and interpersonal skills Strong analytical and problem-solving skills Ability to manage and lead a team Ability to manage financial performance and achieve revenue and profit goals Present strong understanding of P&L statements and the ability to reach with impactful strategies Strong organizational and time management skills Ability to work independently and as a team in a fast-paced environment Proficient in Microsoft Office and hotel software(s) Must have a flexible work schedule

Full-time Description WE ARE The Marquesa Hotel is a small and historic property perfect for building guest and team rapport. The Innkeeper- Hotel Manager will manage daily operations such as guest services and staff, to acting as the "host" of The Marquesa Hotel, a Noble House Hotel and Resort. OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun. A day in the life... If you have previous Front Office Management, Housekeeping, and hotel operations management experience this could be the perfect role for you. Requirements You own this if you have... 2+ years of hotel leadership experience in luxury hospitality, ideally at a Forbes-rated or Relais & Châteaux property or very similar cumulative experience. We've got you covered… A career in paradise in return for your expertise and passion, we offer: Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance 401K plan with matching Paid Holidays/Personal/Vacation/Sick time On demand pay- your pay before payday Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide) Career growth opportunities and Recognition Programs Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more. *Certain benefits apply only to full time employment status and introductory eligibility period applies Sounds like you? We look forward to reviewing your application and resume. At The Marquesa Hotel, we look for team members with a high amount of integrity with a positive and flexible mindset. Our properties are not a one-size-fits-all and neither are our people. At The Marquesa Hotel, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team! Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Job Description The General Manager (GM) is primarily responsible for overseeing all aspects of the hotel in accordance with our vision and mission statement and core values. The General Manager's responsibilities include the maximization of financial performance, guest satisfaction, and staff development within established quality standards. The General Manager is also responsible for the hiring and training of all hotel staff. As a leader, we're looking for a self-starter who understands the position requires 24-hour availability Compensation: $70,000 - $80,000 yearly Responsibilities: Manage budgets, maximize revenue, and maintain financial and statistical records. Conduct daily check-ins with department heads to align on priorities and maintain operations. Recruit, train, mentor, and supervise hotel staff to create a high-performing, guest-focused team. Oversee daily operations, including room bookings, event planning, and maintenance. Handle guest complaints and queries, promoting exceptional customer service. Qualifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1 -3 years of previous experience as a hotel manager, assistant manager, or department manager preferred. Physical ability to lift and move up to 25 pounds occasionally. Strong leadership and interpersonal skills with a proven ability to manage teams effectively. High school diploma or GED required; advanced education in hospitality preferred. About Company What We Offer: Competitive salary Paid time off and company holidays Benefits - health, dental, vision, 401(k), discounts on hotel stays, and a payday advance via ZayZoon. Career development and advancement opportunities within a growing portfolio You will be part of a culture where relationships come first, collaboration is the standard, and results matter You'll have the autonomy to lead, the support of an experienced regional leadership team, and the opportunity to grow your career in a rapidly expanding organization Every day, you will positively impact your hotels, your teams, our owners, and the communities we serve At ARK Hospitality, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!

Job Description What Makes a McKibbon General Manager? As a key member of the property leadership team, the General Manager is accountable for the total operation of the property. Reporting to the Regional Vice President of Operations, the General Manager will be responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals. A Day in the Life: You will be responsible for day-to-day operations of the hotel, ensuring that guest and associate satisfaction is of the utmost importance. You will be responsible for assisting with the overall performance of the property's operations, including (but not limited to) P&L, guest satisfaction, brand quality assurance, budget, and labor. You will train fellow associates as it relates to brand and company standards to maximize revenue and reinforce superior service culture. You will be responsible for maintaining compliance and remaining up-to-date on new initiatives for the brand and company. You will inspect and oversee that safety and security standards are being maintained. You will support guest experience and satisfaction in all operations. You will work closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales, and Leadership to ensure that property and company goals are being achieved. You will act as the face of the property by being actively involved in the local community. Requirements: Associates/Bachelor's Degree 3 years' minimum experience as a hotel general manager Experience working at a hotel establishment Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired) The skills to lead a team to consistently deliver exceptional guest service Knowledge of local and state compliance laws A proven track record of meeting budgets, understanding profit &loss statements, and cost controls Ideal Skills & Qualities: Excellent communication and problem-solving skills The ability to develop the leadership qualities of all staff Maintaining positive relationships with the management company, property owners, and clients Implement McKibbon procedures for cost control & inventory management Ensuring that hotel policies and brand standards are consistently followed Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan with 50% matching funds Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Join Our Team! Marvin Love and Associates is excited to announce the opening for a Hotel General Manager in beautiful South Carolina. We are on the lookout for an enthusiastic and dynamic leader who is passionate about providing unforgettable guest experiences and fostering a positive team environment. As the Hotel General Manager, you will be at the forefront of our hotel operations, ensuring that our guests receive exceptional service and that our team operates efficiently and effectively. Your leadership will inspire and motivate your staff to deliver top-notch hospitality while maintaining the hotel's standards. Key Responsibilities: Oversee daily hotel operations, ensuring smooth functioning across all departments. Implement strategies to maximize revenue and improve overall hotel performance. Create a culture of excellence, encouraging and developing team members to provide outstanding service. Monitor guest feedback and address any issues promptly to maintain a high level of guest satisfaction. Collaborate with department heads on budgeting and financial management to achieve targets. Build and maintain strong relationships with guests, local businesses, and community partners. Requirements Who We're Looking For: Proven experience as a Hotel General Manager or in a similar leadership role within the hospitality industry. Exceptional communication and interpersonal skills, with the ability to connect with guests and staff alike. Strong financial acumen and experience in managing budgets and maximizing revenue. Ability to lead and inspire a diverse team, creating a positive work environment. Problem-solving mindset with a focus on guest satisfaction and operational excellence. A background in hotel management software and other relevant technology. If you thrive in a fast-paced environment and are excited about leading a talented team in a stunning location, we want to hear from you! Join Marvin Love and Associates and help us elevate the guest experience to new heights in South Carolina. Apply today! Benefits Retirement Plan (401k, IRA) Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 80 hours vacation days, sick/ wellness leave and 8 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - GENERAL MANAGER Apply your leadership skills and ability to inspire others to create memorable experiences! As a General Manager, you play a vital role in sustaining our shared values and culture at your hotel. You will support, guide and mentor your hotel team and leading by example, you will champion them to provide personalized service for our guests resulting in great financial performance for our owners. A TYPICAL DAY: Interview, hire, train, support, coach and mentor the department managers and their teams. Champion great service and empower your staff to take care of our guests. Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction. Apply problem solving skills to resolve guest and/or employee issues to their satisfaction. Monitor daily tasks to ensure that all standard operating procedures are followed. Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations. Support and contribute to the proactive sales efforts of the sales team on a continual basis. Ensure that proper emergency procedures are communicated and followed, when necessary. Conduct property inspections to ensure the hotel is a clean, safe and secure environment. Plan for success and improvement with staff meetings, action plans and daily huddles. Strategize with Revenue Management to maximize revenues and grow market share. Prepare various financial reports for both management and owners. REQUIREMENTS: Previous management experience in one or more department of the hotel industry is required. To be successful in this role, you need strong verbal and written communication skills. You must be able to drive, read, write, type and use various forms of technology. This job requires you to stand and move around for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Area General Manager InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

By the Sea Resorts is seeking an experienced Hotel General Manager for our location in beautiful Panama City Beach, FL. The Hotel General Manager is responsible for the overall success of this By the Sea Resorts hotel. They oversee all aspects of the hotel's operations, including guest services, food and beverage, housekeeping, maintenance, sales, and marketing. The Hotel General Manager must be a strategic thinker with a strong track record of success in the hospitality industry. They must be able to manage staff effectively, resolve problems quickly and efficiently, and provide excellent customer service. Benefits 401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Responsibilities Oversee all aspects of the operations of one By the Sea Resorts hotel, including guest services, food and beverage, housekeeping, maintenance, and sales Develop and implement the hotel's overall business strategies Manage hotel staff and ensure that they are meeting all hotel standards Schedule shifts and assign tasks Train new staff members Inspect hotel facilities and ensure that they are clean and well-maintained Resolve guest complaints and issues Order and maintain inventory of supplies and equipment Develop and implement new hotel procedures and policies Stay up-to-date on industry trends and best practices Represent the hotels at industry events and trade shows Participate in the development of the hotel's annual budgets Qualifications Bachelor's degree in hospitality management or a related field (preferred) 5+ years of experience in a hotel management role, including at least 3 years in a general manager role; brand experience preferred Strong leadership and management skills Excellent communication and interpersonal skills Ability to resolve problems quickly and efficiently Knowledge of all aspects of hotel operations and procedures Ability to work independently and as part of a team By The Sea Resorts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

The Hotel General Maintenance Individual will perform a variety of general maintenance and repairs to help maintain the hotel's level of functionality, cleanliness, safety and security in compliance to company and brand standards while delivering exceptional customer service to our guests. General Maintenance Individual must able to work a combination of AMs and PMs Shifts, weekends and holidays. Pay Rate: $20.00 - $22.00 per hour Job Responsibilities: 1. Maintain the physical functionally and safety of the hotel including, but not limited to guest rooms, public spaces and heart-of-house areas. 2. Performs or assists in preventive maintenance of guest rooms, pubic area and equipment 3. Performs various repairs and tasks involving electrical, plumbing, painting, carpentry and some HVAC. 4. Respond to guest calls and team member work orders in timely, friendly, and efficient manner. 5. Conduct inspections for preventive maintenance and safety needs. 6. Respond to any emergency situation according to help return building back to normal operating status. Qualifications: * Overall knowledge and experience in General Maintenance, Plumbing, Electrical, Painting and other Repair Skills * Problem Solving Skills * Ability to follow a list of tasks in a timely and efficient manner * Ability to work independently and in a team * Able to stand and walk for a minimum of an 8 hour shift, able to constantly lift/move up to 10 pounds and frequently lifting/moving up to 50 pounds. Benefits: * Vacation, Sick and Holiday Pay * 401(k) with company match of 4% * Medical, Dental, Vision and Life Insurance * Short and Long Term Disability * Voluntary Critical Illness, Hospital and Accident Insurance * Hilton Team Member Travel Discounts * Free Uniforms, Safety Shoes and Team Member Parking Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ****************************** or call ************to let us know the nature of your request.

Job Description Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Base Pay + Annual Bonus Low-cost Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4 percent Commuter and Company-paid Toll Programs Complimentary Shift Meal Relocation Assistance Housing Assistance The Director of Front Office is a key leadership position responsible for managing and elevating the guest experience through seamless coordination of the Front Desk, Guest Services, Guest Response Center and Bell Services operations. This role ensures an attentive, courteous, and efficient arrival-to-departure process for all guests, while also driving departmental performance, financial success, and team development. As part of the Rooms Division leadership team, the Director of Front Office will collaborate closely with the Director of Rooms, Resort Manager, and other department heads to deliver memorable guest experiences, uphold brand standards, and implement strategic initiatives. This position plays a critical role in training, operational oversight, and continual service improvement while actively supporting the resort's long-term vision. Essential Functions & Responsibilities (including but not limited to) Leadership & Team Management Lead, mentor, and develop a high-performing Front Office team, fostering a culture of accountability, service excellence, and teamwork. Responsible for recruiting, hiring, onboarding, training, performance management, and succession planning for all Front Office team members. Conduct regular team meetings, daily briefings, one-on-ones, and annual performance evaluations. Ensure all team members are trained in service standards, property protocols, emergency procedures, and resort systems. Operational Oversight Oversee day-to-day operations of the Front Desk, Concierge, Bell Staff, and Guest Services functions. Ensure guest arrival, room assignment, check-in/check-out processes, and billing operations are executed accurately and efficiently. Monitor daily reports (e.g., arrivals, departures, VIPs, special requests) and coordinate with Housekeeping, Reservations, and Engineering to meet guest needs. Ensure accurate handling of financial transactions, deposits, adjustments, and cash reconciliation procedures. Maintain daily shift logs and ensure proper documentation for all operational activities. Guest Experience & Service Recovery Serve as the primary point of contact for guest issues, complaints, and feedback, responding promptly and empathetically while ensuring successful resolution. Actively engage with guests throughout their stay to anticipate needs, identify service opportunities, and exceed expectations. Oversee all VIP and special occasion stays, ensuring personal attention and coordinated touchpoints across departments. Monitor service metrics (Zingle, Medallia, direct feedback) and implement continuous improvements based on insights. Strategic & Financial Leadership Collaborate with the Director of Rooms and Resort Manager on forecasting, budgeting, and P&L analysis for the department. Analyze labor productivity and staffing levels in relation to occupancy and forecast, ensuring effective scheduling and resource optimization. Identify and implement operational efficiencies and service innovations to enhance guest satisfaction and revenue generation. Monitor and control department expenses, including labor, supplies, and equipment maintenance. Technology & Systems Management Ensure proficiency and accuracy in all Front Office systems including SMS HOST, HotSOS, iHotelier, Safelok, Zingle, and Medallia. Generate and analyze performance, occupancy, revenue, and labor reports to support strategic decision-making. Maintain accurate and up-to-date departmental SOPs, training materials, and policy documentation. Manager on Duty (MOD) Responsibilities Serve as MOD as scheduled, acting as the senior leader on-site to support operational needs, resolve guest concerns, and ensure smooth cross-departmental coordination. Assist in emergency response situations, including evacuations, guest safety concerns, and incident reporting in collaboration with Security and Engineering teams. Enforce resort safety protocols and provide guidance to staff and guests in critical situations. Managerial & Administrative Responsibilities Administer employee relations and disciplinary actions fairly and consistently, in alignment with company policies and procedures. Conduct onboarding, orientation, and continuing education for all Front Office associates. Lead the development and ongoing revision of SOPs, department workflows, and guest service playbooks. Education & Experience Requirements High School diploma or GED required; associate or bachelor's degree in hospitality, Business Administration, or a related field strongly preferred. Minimum of 5 years in a hotel Front Office leadership role, preferably within a resort or luxury property. Minimum of 3 years' experience managing a team, including hiring, coaching, scheduling, and performance reviews. Technical & Communication Skills Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Proficiency in SMS HOST, HotSOS, Safelok, Zingle, iHotelier, and related property management systems preferred. Strong written and verbal communication skills; fluency in English required; bilingual (Spanish or Creole) is a plus. Ability to communicate complex information clearly and effectively with guests, peers, and senior leadership. Physical & Working Conditions Must be able to work in a high-energy, fast-paced environment with fluctuating demands. Must be able to stand, walk, and remain mobile for extended periods. Must be able to lift up to 40 pounds and respond to physical demands of the job. Must be comfortable working indoors and outdoors, including exposure to heat, humidity, or inclement weather. Managers are expected to maintain flexible availability, including evenings, weekends, and holidays, to accommodate business needs, which will include working over 40 hours per week and responding to emergencies or unplanned operational needs after hours. Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.