Hotel director jobs in Warwick, RI

We are seeking a Houseperson for the Fairfield Inn and Suites in South Kingstown, RI. This position is responsible for: Stripping guest rooms of sheets, linens, and towels Stocking housekeeping carts Assisting with guest laundry Some minor maintenance responsibilities Clean public areas Other duties as assigned Ideal candidates have previous experience working as a housekeeper or house person in a hotel. Previous experience with basic maintenance responsibilities is preferred. This position is a physically demanding position and requires the ability to stand, bend and lift regularly. The hotel is proud to offer a comprehensive benefits package for full-time employees, and discounted travel opportunities for both part and full time employees as part of its mission to create positive employee experiences. If you want to work for a company that prides itself on its dedicated and supportive team, as well as its commitment to quality guest services, this may be the perfect opportunity for you.

Job Description Homewood Suites by Hilton -Boston/Canton-50 Royall Street, Canton, MA 02021 We are currently looking for a houseperson to join our Team! Our Homewood Suites in Canton has 98 spacious suites with full kitchens. We are just south of Boston, you can easily take the nearby 128 train to Boston. Gillette Stadium and Legacy Place are a 15-minute drive. Less than a mile away is the Blue Hills Reservation and Trillium Brewing. Our guests enjoy a self-serve beer and wine station and complimentary breakfast every morning. The Homewood Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. A Houseperson will be responsible for maintaining the cleanliness and general appearance of public areas (lobby, hallways, restrooms) of the hotel. Cleans rugs, carpets. Maintains storage closets with linens, towels, cleaning supplies. Assists in stocking the room attendants' carts with supplies. Assists with various housekeeping and maintenance tasks as assigned by supervisor. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: Hotel housekeeping experience Flexibility to work weekends and holidays Great customer service skills What We Offer You: $17.75/hr At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Paid Weekly (Every Friday!) Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time, and holidays Travel discounts for associate and family

WHO ARE WE Generator is on a journey. Appropriate, given that we're a shared accommodation lifestyle brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country's biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. BEING YOURSELF is the key to bringing the Generator story and brand to life. ABOUT PARAMOUNT HOTEL NEW YORK Paramount Hotel is a New York City landmark located just steps from Times Square. Constructed in the French Renaissance style by Thomas W. Lamb in 1927, the building reflects the theatrical character of its neighborhood. The bustle of the street disappears as you step inside - with its two-story lobby, reflective fireplace, dramatic lighting, and rich textures, it sets the stage for a hip, indulgent experience. Recently updated but retaining its historical charm, the Paramount Hotel is standing out - as the only hotel near Broadway NYC with genuine personality. Kind of a “no brainer” to take this iconic hotel with us on our Generator journey. While making sure to keep its rich character - we are giving it the best parts of our Generator DNA in order to transform this into a social driven, loud and welcoming community hot spot (with some kick-ass parties & events, of course). Register your interest NOW!

The hotel manager provides overall leadership, guidance, and reports to the hotel senior management team as it strives to provide the highest quality in standards and services. In addition, this individual acts as the main liaison between the client and hotel staff. They ensure that all staff does everything it can to make a guest's stay pleasant and comfortable while coordinating the cleaning staff, the front desk operations, and grounds and facilities maintenance. Hotel managers create budgets and set room rates, interview, hire and train new staff, resolve employee conflicts, and help guests with any issues they might have. Candidates must offer availability on a full-time basis.

WHO ARE WE Freehand is on a journey. Appropriate, given that we're a shared accommodation brand. Freehand swung through the US coolest cities on its way to dominating the world. It burst onto the scene in the Americas with the launch of our properties in the country's biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hotel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart. ABOUT FREEHAND NEW YORK Located in Manhattan's Flatiron District, Freehand New York is housed in the former George Washington Hotel-once home to many storied writers, musicians and creatives. Designed by Roman and Williams and featuring custom-commissioned artwork by Bard College students and alumni throughout, we're revitalizing the artistic community in a historic NY neighbourhood. Conveniently situated in the Flatiron District, Freehand New York has a vibrancy that starts with the guests in the rooms and public spaces and is complemented by the locals frequenting the George Washington Bar and Broken Shaker rooftop Bar, enjoying the regular events and activations. It's this energy that sets Freehand apart in the city, and it empowers the team working at the property just as much as it does the guests passing through.

Department Guest Svc Employment Type Fixed Term Contract Location Global Workplace type Onsite Reporting To Captain Key Responsibilities Skills, Knowledge & Expertise Job Benefits About Princess Cruises At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people's lives through travel. Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers: Opportunities to travel and experience new cultures. Comprehensive training and development programs. A strong focus on teamwork and personal growth. Competitive compensation and benefits. A chance to be part of a world-class brand known for excellence. Get to know us by exploring our career site. You'll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant's age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws. Scam Alert Protect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.

Job DescriptionDescription: Position Overview: Doubletree West Palm Beach Airport is seeking a highly skilled and dependable Hotel Maintenance Technician to join our team. In this role, you will be responsible for performing maintenance tasks to ensure the hotel's systems, equipment, and facilities are functioning optimally, all while maintaining a high level of guest satisfaction. You will handle a variety of maintenance duties including electrical, plumbing, HVAC, and other essential hotel functions. Core Responsibilities: As a Hotel Maintenance Technician at Doubletree West Palm Beach Airport, your primary responsibilities will include the following: 1. Administration Perform routine maintenance and repairs on hotel systems, including electrical, plumbing, minor painting, and other related maintenance tasks. Replace air conditioner filters and maintain air conditioning units, cooling towers, and boilers to provide heating, cooling, and hot water for guests. Maintain the pool area by ensuring proper chemical balancing, cleaning, and safety. Address and resolve guest inquiries, complaints, or requests in a courteous, timely, and professional manner. Contribute to improving guest satisfaction by providing a high-quality product and exceptional service through employee development. 2. Support Communicate effectively in English with guests, associates, and vendors to ensure smooth operations. Accurately report maintenance-related information and adhere to all StepStone and Doubletree West Palm Beach Airport policies and procedures. Participate in required meetings to stay updated on hotel needs and improvement strategies. Professionalism and Style Expectations 3. Personal Effectiveness Ensure that all tasks and projects are completed thoroughly, professionally, and with great care. Adapt to high-pressure situations and remain open to change. Take ownership of personal growth and development in your career. Maintain a professional appearance and conduct yourself in a manner that sets a positive example for all team members. 4. Communication Align with and communicate the Crowne Plaza and StepStone Mission and Core values to all team members and guests. Express ideas clearly and professionally while actively listening to others. Ensure timely communication of important information and decisions to appropriate parties. Maintain respectful working relationships, working to resolve conflicts in a constructive and positive manner. Physical Requirements: Ability to lift up to 70 pounds. Ability to perform physical tasks such as bending, stooping, reaching, and manual dexterity. Ability to push, pull, or carry equipment weighing up to 70 pounds. Required skills in hearing, writing, and typing. Additional Responsibilities: Demonstrate knowledge of all hotel departments and their functions. Familiarity with federal, state, and local health, safety, and legal regulations. Strong mathematical and computer skills. High school education and relevant experience preferred. CPR and first aid certification are a plus. Additional language skills are a bonus. Requirements: Requirements: To succeed in this role, you must possess the skills and abilities to perform maintenance tasks efficiently and safely. You should be adaptable and capable of working in a fast-paced environment. A commitment to maintaining a safe work environment and compliance with all company policies and procedures is essential. Why Doubletree West Palm Beach Airport? At Doubletree West Palm Beach Airport, we are committed to creating an inclusive and supportive work environment. We offer competitive pay, professional development opportunities, and a collaborative team culture. If you're looking for a rewarding career in hospitality, this is the place for you. StepStone Hospitality, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace for all employees.

Property Description Join the dynamic team at Hyatt Regency Boston Cambridge, located in the vibrant and innovative city of Cambridge, Massachusetts! As a prestigious hotel in the heart of Kendall Square, we are seeking enthusiastic and skilled individuals to be part of our team. With its modern design, state-of-the-art facilities, and commitment to exceptional service, Hyatt Regency Boston Cambridge offers a stimulating work environment where you can thrive in your hospitality career. As an employee, you will have the opportunity to provide outstanding service to our diverse guests and create memorable experiences. With a culture that values teamwork, creativity, and personal growth, Hyatt Regency Boston Cambridge offers opportunities for career advancement and development. Join our team and be part of a dynamic and inclusive workplace where you can make a difference. Apply now to join our Hyatt Regency family! Overview Are you a dynamic leader with a passion for delivering exceptional guest experiences? Join our team as a Director of Front Office and be at the forefront of creating unforgettable moments for our guests. With your high energy, enthusiasm, and commitment to excellence, you will oversee all front office operations and lead a team dedicated to providing unparalleled service. Summary: Lead and inspire a team of front office professionals to deliver exceptional guest service Ensure smooth check-in and check-out processes for guests, exceeding their expectations Develop and implement strategies to enhance guest satisfaction and loyalty Foster a positive and engaging work environment, promoting teamwork and professional growth Monitor and manage front office revenue and expenses to achieve financial goals Collaborate with other departments to ensure seamless guest experiences Implement and maintain high standards of service, efficiency, and professionalism Stay current with industry trends and implement innovative practices to enhance guest experiences Join our team and be part of a renowned hotel/resort where you can unleash your potential and make a significant impact in the world of hospitality. Apply now to start your exciting journey as a Director of Front Office! Qualifications 2 years prior departmental management experience in front office or related disciplines Time management and negotiation skills Ability to manage and lead each discipline of the department independently Ability to manage according to employment and Innkeeper laws of the jurisdiction Prior cash handling experience necessary Ability to communicate effectively with the public and other Team Members Read, write and speak English fluently Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $85,000.00 - USD $95,000.00 /Yr.

General Manager - Hudson Valley Location: Hudson Valley-branded hotel Position Type: Full-Time, Immediate Opening We're looking for a dynamic and experienced General Manager to lead our team at a branded hotel in the Hudson Valley. If you're passionate about hospitality, Have experience as a manager in hotels, thrive on operational excellence, and love building high-performing teams, this is your opportunity to make a lasting impact at a well-established branded property What You'll Do As General Manager, you'll be the driving force behind the hotel's success - overseeing daily operations, financial performance, guest satisfaction, and team development. You'll ensure the hotel runs smoothly, profitably, and in alignment with hotel brand standards. Key Responsibilities: Operational & Financial Leadership Achieve and exceed budgeted goals across all departments Monitor labor, expenses, and room rate strategies to maximize profitability Lead daily huddles and weekly staff meetings to align team goals Conduct regular audits and adjust procedures for optimal efficiency Participate in revenue management, safety, and corporate operations meetings Prepare and present monthly P&L reviews and quarterly ownership reports Asset & Quality Management Maintain brand standards and exceed quality inspection benchmarks Oversee capital improvements and R&M projects Conduct daily room inspections to ensure top-tier cleanliness and maintenance Guest Experience & Community Engagement Champion guest satisfaction and loyalty through proactive service and issue resolution Monitor guest feedback and implement improvement plans Represent the hotel at community events and build strong local partnerships Team Development & HR Oversight Recruit, train, and mentor team members across all departments Ensure proper onboarding, performance evaluations, and compliance with labor laws Foster a culture of growth, engagement, and internal promotion Manage payroll and maintain accurate associate records Professional Growth Attend at least one advanced management seminar annually Stay current with hospitality technology and training requirements ✅ What We're Looking For Experience: 2+ years as a Hotel General Manager (similar size/property preferred) 2+ additional years in management, including at least 1 year in hospitality Proven success in driving profitability and guest/employee satisfaction Education: Bachelor's degree in Hospitality or related field preferred (or equivalent experience) Skills: Strong leadership, communication, and multitasking abilities Financial acumen with experience in P&L and budget management Proficiency in Microsoft Office; Google Workspace and M3/PMS experience a plus Bilingual (Spanish/English) preferred Valid driver's license required What We Offer Competitive salary with quarterly bonus potential Paid holidays and vacation accrual 401(k) plan Medical contribution/reimbursement Cell phone incentive A collaborative, supportive team environment with growth opportunities Physical & Work Environment Standing/Walking: 60-70% of the time Sitting: 30-40% Occasional bending, lifting (up to 40 lbs), and driving Indoor/outdoor work in varying weather conditions If you're ready to lead a dedicated team and deliver exceptional guest experiences in a thriving branded property, we'd love to hear from you and review details.

The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and maintaining high standards of service, cleanliness, and hospitality. This role involves managing daily operations, coordinating departments, supervising staff, optimizing financial performance, and ensuring compliance with company policies and industry regulations. The General Manager also plays a key role in budgeting, marketing, and strategic planning to drive profitability and maintain the hotel's reputation. Essential Duties and Responsibilities Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures. Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported. Monitor customer service by speaking with guests, reviewing guest satisfaction surveys and observing associates. Actively promote the hotel and company. Assist with the development of sales strategies and action plans. Develop and maintain positive business relationships with all guests, vendors and other external partners. Conduct regular physical property inspections to ensure all standards of excellence are being met. Answer inquiries pertaining to hotel policies and services. Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations. Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals. Facilitate and maintain on-going communication and collaboration with all associates. Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions. Maintain up to date records and files. Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service. Ensure the cleanliness of all areas of the hotel. Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies. Requirements Qualifications Three to five years related experience and/or training; Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience. Physical Demands The associate must be able to lift and/or move up to 25 pounds. Work Environment While performing the duties of this Job, the associate is occasionally exposed to odors; chemicals; dust; and outside weather conditions. The noise level in the work environment is usually moderate. The associate works in an environment that is open to the general public. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group! Salary Description 60,500 - 65,000

SourcePro Search is conducting a search for a Hotel General Manager Candidate must have a proven track record of successfully managing a hotel's overall operation, successful budget controls while meeting all of the necessary quality standards, ability to maximize all revenues, and the desire to develop team members, while creating a motivating work environment and exceeding guest service scores. SUMMARY: To maximize the financial performance of the hotel by providing the highest possible quality of guest service and product, by fostering a positive work environment for all employees, and by developing and implementing an aggressive sales and marketing plan. Supervise and develop the performance of all operating departments including, but not limited to: Front Office, Guest Services, Housekeeping, Food and Beverage, Security, and Maintenance to insure the highest possible levels of guest satisfaction in a cost efficient manner. Develop, implement, monitor and participate in a comprehensive sales and marketing plan that results in optimum, rate and occupancy for the hotel. Meet or exceed established budgetary guidelines for the hotel. This position requires the performance of technical and administrative duties including writing and reviewing reports (occupancy, yield management, payroll, accounting etc.) Interviewing, hiring, coaching and counseling department managers in the efficient operation of their respective areas. Regular ongoing monitoring of staff to ensure the adherence to pre-established policies and procedures; delegation of duties; daily property inspections; active participation in community affairs; and willingness and ability to engage in effective communication with corporate staff and property owners. Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations. Weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs. Develop action plans to maximize occupancy and to maximize average rate. Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of on-going maintenance of facilities and equipment. Develop a high morale and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale. Communicate, counsel and assist in staff development. Through leadership and example, establish a friendly, courteous, service-oriented staff that is exhibited by all hotel employees. Establish and implement guest service for all departments, periodically review, and identify problems and corrective actions.

Come work and play in the heart of the Adirondacks! We're looking for an inspiring and driven General Manager to lead operations at the Cambria Hotel Lake Placid - Lakeside Resort, one of the region's most exciting new destinations. This is an opportunity to shape a high-performing team, drive profitability, and deliver exceptional guest experiences in a setting that blends modern design with stunning natural surroundings. If you're a hands-on, people-focused leader who thrives in a fast-paced environment and takes pride in creating memorable guest moments, we want to meet you. Why This Role Stands Out Lifestyle meets leadership: Live and work in one of New York's most scenic resort towns with year-round recreation, culture, and community. Be part of something growing: Cambria Lake Placid is an award-winning, design-forward brand backed by strong ownership that values innovation and autonomy. Full operational influence: Lead all aspects of hotel operations, from front desk to F&B, and help shape future growth initiatives. Empowered management: You'll have direct input on strategic decisions, sales direction, community relations, and brand reputation. Key ResponsibilitiesOperations & Leadership Oversee all departments, ensuring alignment with brand standards, ownership objectives, and financial goals. Drive guest satisfaction, team engagement, and operational excellence through proactive leadership and accountability. Implement innovative practices that enhance efficiency and elevate the guest experience. Guest Experience Lead by example in creating a welcoming, polished, and memorable environment for every guest. Actively engage with guests to gather feedback and address opportunities for improvement. Foster a culture where every team member takes ownership of guest satisfaction. Team Development Recruit, train, and mentor a high-performing team built on trust, communication, and empowerment. Build succession and development plans for department leaders. Promote a positive and collaborative culture that recognizes achievement and initiative. Sales, Marketing & Community Relations Partner with the Director of Sales to drive revenue growth through strategic sales initiatives, partnerships, and creative promotions. Act as the face of the property in the Lake Placid community, engaging with local organizations and tourism partners. Analyze market trends to position the resort as the destination of choice for leisure and group business. Financial Performance Develop and manage budgets, forecasts, and key performance metrics. Optimize profitability through smart cost control and strong revenue management practices. Collaborate with ownership to evaluate performance and execute improvement strategies. Qualifications Minimum 5 years of General Manager experience, preferably at a resort or full-service property. Proven success in F&B operations, including restaurant and banquet management. Exceptional communication, leadership, and team-building skills. Strong business acumen with an ability to balance guest satisfaction, staff engagement, and profitability. Experience with hotel openings or repositioning is a plus. Must be willing to live in or relocate to Lake Placid, NY. Job Type: Full-time Salary: $110,000.00 - $130,000.00 per year

American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests' expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. The Assistant Hotel Manager reports to the Hotel Manager. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: * Supervise the Housekeeping Manager and Restaurant Manager, at the direction of the Hotel Manager. * Assist Hotel Manager as directed. * Assists Restaurant Manager during all meal services. * Performs duties of Hotel General Manager when Hotel General Manager is off ship. * Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship. * Present and available during all meal services, either front or back of house including secondary dining outlet. * Supports the Housekeeping Manager and team in ensuring all guest spaces, rooms and public areas are cleaned and maintained. * Assists & verifies stateroom inspections. * Assists and verifies with Housekeeping Manager for the Turnaround Day process. * Oversees bartender steward ensuring secondary bar operations run smoothly. * Displays leadership and maintains professional presence. * Visible and available to all guests and crew. * Holds officers and crew accountable to American Cruise Lines' standards. * Complies with American Cruise Lines' Operations Manual, service standards, and procedures. * Assesses the performance of the management team and provides immediate corrective feedback. * Anticipates the needs of guests and crew. * Responds quickly to guest requests and ensures follow-through of service delivery. * Identifies problems, resolves immediately, and requests home office support as needed. * Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events. * Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline. * Assists ship officers in achieving weekly sales goals. * Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed. * Maintains sanitation and cleanliness standards of crew rooms. * Monitors shipboard business transactions, accounting, timecards, and home office reporting. * Completes daily ship inspection/walk through with HGM & HKM to ensure ship cleanliness as well as generate special projects. * Tracks all hotel maintenance items and ensures completion. * Creates consistent and positive crew experiences to improve employee retention. * Perform bartending duties as needed with other management personnel. * Expedite breakfast service in the main dining room, ensuring timely service and food quality that meets company standards. Qualifications: * Bachelor's degree in hospitality management or Hotel & Restaurant Management is preferred. * Minimum 3 years management experience at a full-service hotel, resort, or cruise ship. * Business degree may be considered with management and hospitality experience. * Military experience may be considered with management and hospitality experience. * Strong organizational skills and excellent verbal and written communication skills (English). * Proficiency in Microsoft Office Suite applications. * Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. * US Coast Guard regulated pre-employment drug test. * Transportation Worker Identification Credential (TWIC). Attributes for Success: * Ability to motivate, train, and assess individual and team performance. * Superior time management. * Ability to manage and solve problems. * Sense of urgency in all passenger, crew, and home office requests. * Positive attitude and receptive to continuous performance feedback. * Consistent, accountable, confident, assertive, and committed. Work Schedule: * 7 Days per week while onboard the ship. * 6 to 8 weeks working and living onboard the ship. * 1 to 2 weeks shore leave vacation. * Accommodations and meals are provided onboard. Perks: * Benefits package including medical, dental, and matching 401k. * Complimentary Travel Accommodations. * No living expenses aboard the ship (room and board are included). * Training programs to support you. * Continuous growth in the company. * Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. * Job sites across the nation*

The Assistant Director of Front Office will provide leadership and oversee the daily operations of the Front Office Department. Ensure that the front office teams' communication meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Director of Front Office. Key Accountabilities: Assist the Director of Front Office in leading and managing all areas of Front Office Department to ensure the highest levels of Peninsula Standards are met consistently. Supervise front office team members to ensure all guest interactions are personalized and efficient during guest check in/out telephone service and throughout the guests stay. Encourage and empower team members to build a rapport with all guests. Manage the process of check in by securing proper identification and form of payments are established upon guest registration. Motivate and encourage front office team members to upsell and drive rooms revenue daily. Ensure all folios are posted in a timely manner, settled and that deposits are handled properly. Participate in the development, implementation and review of the policies, procedures, practices, and standards. Handle and follow up on any guest complaints or contentious concerns that can't be settled directly by team members. Oversee and manage all VIP guest arrivals and departures ensuring all expectations are met consistently. General Requirements: Bachelor's degree in hospitality management or related field. Ability and knowledge of executive leadership skills, including decision making, delegation, problem-solving, negotiation, establishing vision, staff development and team building. Excellent interpersonal skills. Ability to manage multiple priority projects simultaneously. An understanding and appreciation of global and economic issues that impact hospitality business. At least 5 years' experience in a Front Office management position in luxury hotels. A solid knowledge of financial, human resource and operations strategies. We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary for this position is $100,000 annually.

Job Description Dual General Hotel Manager We are seeking a highly experienced, strategic leader to join our hospitality group as the Managing Director for our two Hotels. The ideal candidate will have a robust background in hotel management and a proven track record of driving growth and operational excellence across multiple properties. This role requires a dynamic, visionary leader capable of overseeing the regional operations, financial performance, and overall guest satisfaction for our hotel portfolio. Key Responsibilities: - Oversee the operations of two hotels in the Northampton area, ensuring alignment with company standards and goals. - Develop and implement strategies to enhance revenue generation, profitability, and guest satisfaction. - Management Team building to lead and mentor department managers and other key leadership staff, fostering a culture of excellence and continuous improvement. - Monitor market trends and industry developments to maintain competitiveness and innovative approaches in hospitality management. - Ensure compliance with all company policies, industry regulations, and safety standards. - Analyze financial reports and performance metrics to identify areas for improvement and implement effective solutions. - Build and maintain strong relationships with clients, partners, and community leaders. - Strong understanding of budgets and forecasting, along with financial planning to achieve business objectives. - Full understanding of financial management and P&L oversight. - Proficient in revenue and rate management Qualifications: - Extensive experience in hotel management with a minimum of 8-10 years in senior leadership roles, including Food and Beverage with a la carte and banquet - Proven track record of successfully managing full-service hotels as well as limited-service hotels. - Exceptional interpersonal and communication skills. - Proficiency in hotel management software and other relevant technological tools. - Experience with Opera, Fosse, Simphony, HIA Accounting software a plus. - Experience with Marriott-branded hotels is preferred. Why Join Us: - Be a part of a leading hospitality organization known for its commitment to excellence in service and innovation. - Lead a dynamic team dedicated to providing exceptional guest experiences across our portfolio of hotels. - Competitive salary and comprehensive benefits package. - Opportunities for professional development and career advancement within the hospitality industry. Suppose you are a visionary leader with a passion for the hospitality industry and a drive to achieve operational excellence. In that case, we invite you to apply for the Regional Managing Director position. Join us in elevating our brands and delivering outstanding hotel experiences. **How to Apply:** Interested candidates are encouraged to submit their resume and cover letter detailing their experience and qualifications.

Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To work closely with the Director of Rooms, Guest Services manager and Assistant Front Office Managers to oversee the Front Desk, Guest Services, and Ideal Services staff, ensuring maximum Front Office operating efficiency. Managing and problem-solving associate and guest issues while always remaining professional. Responsibilities Ensure registration cards are completed. Ensure all needed reports are run. Continued training done with all associates. Ensure MOS & POE program is consistent. Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be familiar with the hotel computer system for training, maintenance and trouble shooting. Complete rate discrepancy report and make needed changes. Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc. Complete check-out with balance report. Complete credit check daily. Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. Assist with departmental scheduling and monitoring payroll productivity. Directly oversee all aspects of Front Office, Guest Services and the PBX department. Attend meetings as assigned by Director of Rooms. Assist with budget process as required by the Director of Rooms. Adhere to all standard policies and procedures. Perform all employee and guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to employee and guest satisfaction. Develop a professional and on-going relationship with employees and guests. Discussion of internal matters of any sort with guests is not permitted. Communicate thoroughly, clearly and concisely across departments and through levels within the company. Promote an atmosphere of teamwork within the department. Attend Omni required training classes. Facilitate monthly department meetings. Prepare and submit accurate and timely payroll data. Conduct associate performance reviews. Oversee the scheduling process for your specific areas of responsibility. Manage conflict resolution between employees and/or guests. Oversee the development of Housekeeping and Laundry policies and procedures. Ensure that the daily performance goals and responsibilities are being met consistently, effectively and efficiently. Enforce Omni standards of appearance. Consistent maintenance and refinement of service standards. Ensures compliance with applicable laws and regulations and union agreements. Understands associates positions well enough to perform duties in associate's absence. Recruit and interview team members. Monitor and develop team members by training, supervising, follow up and hands on management. Hold associates accountable when not meeting job performance. Assist in developing specific goals and plans to prioritize, organize and accomplish set goals. Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial and business decision making. Encourages and builds mutual trust, respect and cooperation among associates. Ensures associates are treated fairly and equitably. Strives to improve associate engagement and retention. Solicits associate feedback, reviews associate satisfaction results and follows up on associate problems and concerns. Ensure recognition is taking place throughout departments. Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards. Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident. Conduct/attend all required department trainings and meetings. Perform any other duties required by senior management. Qualifications Position requires a minimum of three years previous Front Office experience. Bachelor's Degree or Equivalent. Must possess the ability to handle stressful daily operations. Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests and conducting meetings. Must have a proven track record of motivating managers and associates to meet and exceed goals and to provide the highest quality experience for our guests. Strong understanding of forecasting, budgeting, scheduling, checkbook management, productivity, inventory controls, P&L analysis, and cost controls. Strong computer and technical skills to include on-line purchasing systems. Ability to track and analyze department turnover trends with demonstrated ability to identify and implement corrective action steps if necessary. Demonstrated ability to mentor and develop growing talent for the company. Demonstrated ability to handle progressive discipline/coaching discussions. Proven ability to engage associates at all levels. Demonstrated ability to work with other departmental leadership. This individual must be willing to work flexible hours as needed during busy times, including nights, weekends and holidays. Must meet standards of appearance and maintain a high level of personal hygiene at all time. Must be passionate about providing warm, engaging and personalized service. Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone. Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

Job Details Brewster, MADescription We are seeking a seasoned hospitality professional for an Assistant Director of Front Office for beautiful Ocean Edge Resort & Golf Club. This position assists the Director of Front Office, ensures the performance of the front office staff and monitors operations. The Assistant Director of Front Office ensures total guest satisfaction. The position manages administrative functions in accordance with established standards and ensures efficient and seamless guest registration, check out, telephone service, and shuttle service. In addition, the Assistant Director of Front Office assists with new-hire and on-going training and recruitment. Key Responsibilities: · Observes front office and guest services staff performance and encourages improvement; models personalized, anticipatory service. · Monitors lobby traffic and makes staffing adjustments as required. · Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. · Monitors special reservation requests and oversees rate changes on in-house guests. · Resolves guest concerns, and implements resolutions by using discretion and judgment. Maintains complete knowledge at all times of: · All hotel features, services and hours of operation. · All room types, numbers, layout, décor, appointments and locations. · All room rates, special packages and promotions. · Daily house counts and expected arrivals and departures. · Room availability status for any given day. · Scheduled in-house group activities, locations and times. · All hotel and departmental policies and procedures. * Reviews daily business levels, anticipates critical situations and assists in planning effective solutions to best expedite these situations. · Assists in coordinating breaks for staff. · Inspects grooming and attire of staff; rectify all deficiencies. · Monitors staff interaction with guests, ensuring prompt and courteous service; resolves discrepancies with respective personnel. · Assists staff with their job functions to ensure optimum service to guests. · Observes guest reactions and confers frequently with staff to ensure guest satisfaction. · Anticipates guests' needs, responds promptly and acknowledges all guests. · Promotes positive relations at all times. · Monitors and handles guest complaints in accordance with hotel procedures. · Adheres to hotel requirements for guest/employee accidents or injuries. · Assists guests with reports of lost or stolen articles. · Exhibits a friendly, helpful and courteous manner when dealing with guests or fellow employees.

The Sturbridge Host Hotel + Conference Center is centrally located in Sturbridge Massachusetts on beautiful Cedar Lake. We offer 232 guest rooms, with 24 mini suites, 5 suites, along with 35,000 square feet of flexible meeting space. We also offer a variety of catering options for our events and functions, all produced by our dynamic kitchen team. While this may sound impressive, what is even more impressive is our team of dedicated individuals working together to make our business a success. At the beginning of 2020 we welcomed a new owner. Seeing all the potential our property has to offer, renovations began. We are upgrading our facility, modernizing our technology and working on new opportunities for our team and potential team members. Our team is comprised of dedicated, welcoming and personable individuals all working hard to write our new chapter in our success. To join our team, you'll have a great personality, be welcoming, ensuring hospitality is number one not only for our guests but for your fellow team members. You will also be able to provide some of the details below, to help you in the role. Job Description Position Summary The Hotel Sales Manager is responsible for driving revenue through proactive sales efforts, relationship management, and effective coordination with the events and operations teams. This role focuses on identifying new business opportunities, maintaining existing accounts, and ensuring successful execution of events that enhance client satisfaction and hotel profitability. Key Responsibilities Proactively identify, pursue, and secure new group, corporate, and event business. Build and maintain strong relationships with clients, meeting planners, travel agencies, and corporate partners. Develop and execute strategic sales plans to meet or exceed revenue goals. Respond promptly to leads and inquiries, preparing proposals and contracts tailored to client needs. Coordinate with the events and operations teams to ensure smooth execution of meetings, conferences, weddings, and other events. Attend industry events, trade shows, and networking functions to generate leads and build brand awareness. Maintain accurate records in the hotel's sales and CRM systems. Analyze market trends and competitor performance to adjust strategies accordingly. Conduct site inspections and client visits as needed. Qualifications 3+ years of hotel sales experience, preferably in a full-service or upscale property. Solid understanding of event planning, logistics, and execution within a hospitality environment. Proven track record of achieving sales targets and managing key accounts. Excellent communication, presentation, and negotiation skills. Strong organizational and time-management abilities. Familiarity with hotel property management systems (PMS), sales platforms (Delphi, Opera, Caterease, etc.), and CRM tools. Ability to work flexible hours, including occasional evenings and weekends as needed for events. Additional Information Why Join Us? Competitive salary + performance-based bonuses Opportunity for career growth and professional development Supportive and collaborative work environment Discounts on stays and amenities across our hotel group A few additional requirements to be successful. All of our team members are expected to treat our guests and coworkers equally, the following applies as well. Maintains a professional image, including appearance, verbiage, and body language, at all times Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures All your information will be kept confidential according to EEO guidelines. Ready to take your hospitality sales career to the next level? Apply now by submitting your resume and a brief cover letter outlining your relevant experience and passion for hospitality sales.

The Sturbridge Host Hotel + Conference Center is centrally located in Sturbridge Massachusetts on beautiful Cedar Lake. We offer 232 guest rooms, with 24 mini suites, 5 suites, along with 35,000 square feet of flexible meeting space. We also offer a variety of catering options for our events and functions, all produced by our dynamic kitchen team. While this may sound impressive, what is even more impressive is our team of dedicated individuals working together to make our business a success. At the beginning of 2020 we welcomed a new owner. Seeing all the potential our property has to offer, renovations began. We are upgrading our facility, modernizing our technology and working on new opportunities for our team and potential team members. Our team is comprised of dedicated, welcoming and personable individuals all working hard to write our new chapter in our success. To join our team, you'll have a great personality, be welcoming, ensuring hospitality is number one not only for our guests but for your fellow team members. You will also be able to provide some of the details below, to help you in the role. Job Description Position Summary The Hotel Sales Manager is responsible for driving revenue through proactive sales efforts, relationship management, and effective coordination with the events and operations teams. This role focuses on identifying new business opportunities, maintaining existing accounts, and ensuring successful execution of events that enhance client satisfaction and hotel profitability. Key Responsibilities Proactively identify, pursue, and secure new group, corporate, and event business. Build and maintain strong relationships with clients, meeting planners, travel agencies, and corporate partners. Develop and execute strategic sales plans to meet or exceed revenue goals. Respond promptly to leads and inquiries, preparing proposals and contracts tailored to client needs. Coordinate with the events and operations teams to ensure smooth execution of meetings, conferences, weddings, and other events. Attend industry events, trade shows, and networking functions to generate leads and build brand awareness. Maintain accurate records in the hotel's sales and CRM systems. Analyze market trends and competitor performance to adjust strategies accordingly. Conduct site inspections and client visits as needed. Qualifications 3+ years of hotel sales experience, preferably in a full-service or upscale property. Solid understanding of event planning, logistics, and execution within a hospitality environment. Proven track record of achieving sales targets and managing key accounts. Excellent communication, presentation, and negotiation skills. Strong organizational and time-management abilities. Familiarity with hotel property management systems (PMS), sales platforms (Delphi, Opera, Caterease, etc.), and CRM tools. Ability to work flexible hours, including occasional evenings and weekends as needed for events. Additional Information Why Join Us? Competitive salary + performance-based bonuses Opportunity for career growth and professional development Supportive and collaborative work environment Discounts on stays and amenities across our hotel group A few additional requirements to be successful. All of our team members are expected to treat our guests and coworkers equally, the following applies as well. Maintains a professional image, including appearance, verbiage, and body language, at all times Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures All your information will be kept confidential according to EEO guidelines. Ready to take your hospitality sales career to the next level? Apply now by submitting your resume and a brief cover letter outlining your relevant experience and passion for hospitality sales.