Hotel director jobs in Washington, DC

Schulte Companies is seeking an energetic, experienced, and hands on Director of Business Travel join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! A candidate in this role is expected to bring a wealth of experience in corporate negotiated and consortia markets. They should have well-established relationships with major accounts, consortia partners, and key local accounts. What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Manage all aspects of Corporate Negotiated Account , Luxury and Leisure Consortia and Consortia Marketing. Utilize Agency 360 and Zoom Info for market research and account targeting Consortia and TMC agent event and familiarization tours Utilize and lead Consortia Marketing efforts Conduct Consortia Agency training and participate in all related Tradeshows Grow DC Local Account Portfolio Update seasonal offers for Consortia agents and Local Accounts during low season dates Seek out and facilitate Corporate Negotiated RFPs and conduct a detailed rate review process during RFP season Participate in GBTA and affiliate events through out the year Establish internal promotions to maximize account production Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience Manage business travel accounts to maximize business potential Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions Develops, maintains, and prospects a Target List of accounts and communicates updates to DOSM Attends property specific receptions to generate leads and interact with customers Organize and execute local area blitzes Establishes relationships with local businesses and organizations and is an active member in local industry associations Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes Consistently meet or exceed sales goals including predetermined revenue and sales activity Other duties as assigned EDUCATION AND EXPERIENCE High School Diploma/GED. Bachelor's Degree preferred Minimum of 2 years of experience in a Hospitality Business Travel role. Business Travel experience within an independent hotel environment Established relationships with key Corporate Negotiated Accounts and Luxury and Leisure Consortia KNOWLEDGE, SKILLS AND ABILITIES Advanced experience with Agency 360, Cvent RFPs, and developing business cases for corporate RFPs. Strong knowledge of the Washington, D.C. market, including local accounts and competitive landscape Strong analytical skills relative to impact on hotel revenues Ability to communicate effectively verbally and in writing Strong understanding of revenue management principles Ability to use reservation and revenue management systems to develop pricing and sales recommendations Experience with Delphi.fdc preferred *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

Who are we looking for? Choice Hotels, one of the world's largest hotel companies, has an exciting new opportunity as our Director of Revenue Management, Managed Hotels. As a key leader in our Managed Hotel Team, you will be responsible for driving strategic business revenue objectives and delivering results by supporting the top line goals of the enterprise. This role will oversee and collaborate with our managed hotel portfolio of 13 properties across the Americas. This position serves as a key partner to the Director of Sales & Marketing and other senior leadership, providing strategic insights and recommendations to drive portfolio success. The primary mission of this role is to help drive Choice Managed Hotels revenue strategy and topline revenue for the local/regional portfolio of hotels. Are you a strategic thinker who challenges the status quo and drives innovative solutions? Do you strive to be instrumental in shaping revenue strategy and enabling sustainable growth for the managed hotel portfolio? If so, we invite you to apply for our Director of Revenue Management role and #MakeItYourChoice. Your Responsibilities: Lead the central directors of revenue management team for managed hotels, ensuring optimal results across the portfolio Implement and support projects that enhance operational systems, tools, and policies to maximize hotel revenue Work closely with hotel and corporate leaders in sales, marketing, and operations to identify and pursue revenue opportunities in group, transient, and meeting/catering sales. Work closely with hotel and corporate leaders in sales, marketing, and operations to identify and pursue revenue opportunities in group, transient, and meeting/catering sales. Participate in setting and monitoring revenue and forecasting goals, advocating activities to achieve targets. Oversee strategies to maximize revenue through all appropriate channels and maintain accurate, competitive data Prepare and present hotel performance updates; communicate revenue strategies, results, and opportunities to internal and external stakeholders Support the implementation of pricing, yield, and selling strategies, sharing best practices to capture optimal revenue potential. Develop tools and resources, set productivity standards, and evaluate results to ensure teams achieve goals. Your Experience, Skills & Competencies Bachelor's or master's degree in hospitality, business administration, or a related field. 5+ years of experience in revenue leadership or hotel operations management; experience managing multiple properties is preferred. Demonstrated ability to lead, motivate, and drive teams to exceed expectations. Proven track record of influencing and impacting teams and leaders and delivering against company revenue and profit targets. Ability to work well under pressure, with strong strategic problem-solving skills. Results-driven, with excellent oral and written communication, organization, and time management skills. Self-motivated, with the ability to manage multiple tasks and priorities. Salary Range The salary range for this position is $160,546 to $188,641 annually, plus variable, performance-based bonus. **This role is not eligible for sponsorship** Your Team This is a leadership role that will report to the Head of Managed Hotels. You will have direct reports and collaborate with cross-functional departments on a regular basis. Your Work Location As our Director of Corporate Accounts, you will be a remote-based associate, working from your home office. You will be required to connect virtually with Choice team members and leadership on video via Zoom, with periodic travel in-person to our 13 beautiful hotel properties, and state-of-the-art worldwide offices in North Bethesda, MD, Scottsdale, AZ, or St. Louis Park, MN. Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: Competitive compensation and benefits, including medical, dental, and vision coverage Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance Financial benefits for retirement and health savings Employee recognition programs Discounts at Choice hotels worldwide About Choice Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business. Our corporate office locations: North Bethesda, MD - Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail. Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail. Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown. Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role. Choice's Cultural Values Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity Choice's Leadership Principles Act with Intention | Lead with Authenticity | Grow & Deliver

Schulte Companies is seeking an energetic, experienced, and hands on Director of Business Travel join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! A candidate in this role is expected to bring a wealth of experience in corporate negotiated and consortia markets. They should have well-established relationships with major accounts, consortia partners, and key local accounts. What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES * Manage all aspects of Corporate Negotiated Account , Luxury and Leisure Consortia and Consortia Marketing. * Utilize Agency 360 and Zoom Info for market research and account targeting * Consortia and TMC agent event and familiarization tours * Utilize and lead Consortia Marketing efforts * Conduct Consortia Agency training and participate in all related Tradeshows * Grow DC Local Account Portfolio * Update seasonal offers for Consortia agents and Local Accounts during low season dates * Seek out and facilitate Corporate Negotiated RFPs and conduct a detailed rate review process during RFP season * Participate in GBTA and affiliate events through out the year * Establish internal promotions to maximize account production * Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience * Manage business travel accounts to maximize business potential * Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system * Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions * Develops, maintains, and prospects a Target List of accounts and communicates updates to DOSM * Attends property specific receptions to generate leads and interact with customers * Organize and execute local area blitzes * Establishes relationships with local businesses and organizations and is an active member in local industry associations * Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes * Consistently meet or exceed sales goals including predetermined revenue and sales activity * Other duties as assigned EDUCATION AND EXPERIENCE * High School Diploma/GED. Bachelor's Degree preferred * Minimum of 2 years of experience in a Hospitality Business Travel role. * Business Travel experience within an independent hotel environment * Established relationships with key Corporate Negotiated Accounts and Luxury and Leisure Consortia KNOWLEDGE, SKILLS AND ABILITIES * Advanced experience with Agency 360, Cvent RFPs, and developing business cases for corporate RFPs. * Strong knowledge of the Washington, D.C. market, including local accounts and competitive landscape * Strong analytical skills relative to impact on hotel revenues * Ability to communicate effectively verbally and in writing * Strong understanding of revenue management principles * Ability to use reservation and revenue management systems to develop pricing and sales recommendations * Experience with Delphi.fdc preferred * The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. * Schulte Companies is an Equal Opportunity Employer.

Join Our Team as a Hotel Houseperson at AC Hotel Reston! Are you looking for an opportunity to be part of a dynamic team in the hospitality industry? At PJM we pride ourselves on creating a welcoming and sophisticated environment for our guests. Located in the heart of Reston, VA, we're seeking a dedicated Hotel Houseperson to help us maintain the high standards our guests have come to expect. About the Role As a Hotel Houseperson, you'll play a key role in ensuring our property remains clean, organized, and inviting. You'll work closely with our housekeeping and operations teams to create a seamless experience for our guests. No prior experience? No problem! We're looking for individuals with a strong work ethic and a positive attitude who are ready to contribute to our team. What You'll Be Doing Maintain cleanliness and organization in public areas, hallways, and other shared spaces. Assist housekeeping staff by delivering supplies, linens, and other items as needed. Respond to guest requests promptly and professionally to ensure a positive experience. Perform light maintenance tasks or report issues to the appropriate team members. Support the overall operations of the hotel by taking on additional tasks as assigned. What We're Looking For A strong attention to detail and a commitment to cleanliness. Excellent communication and teamwork skills. A proactive attitude with the ability to work independently when needed. Physical ability to lift and carry items, as well as stand or walk for extended periods. Why Join AC Hotel Reston? At PJM we believe in fostering a supportive and collaborative work environment. When you join our team, you'll be part of a group that values professionalism, dedication, and a passion for hospitality. While we don't offer additional benefits, we provide a welcoming atmosphere where your contributions are recognized and appreciated. Ready to Apply? If you're ready to make an impact and grow with us, we'd love to hear from you! Join PJM and help us deliver exceptional experiences to our guests every day. Apply now and take the first step toward an exciting career in hospitality!

ROOST DC is seeking an experienced Hotel Manager to lead day-to-day operations, inspire high-performing teams, and deliver an exceptional guest experience. As the Hotel General Manager, you will oversee all facets of the hotel, from operations and guest services to team development and financial performance. Key Responsibilities: Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, food and beverage, and other departments. Ensure smooth and efficient daily operations and guest services. Recruit, train, and manage hotel staff, fostering a positive and productive work environment. Conduct regular performance reviews and provide ongoing training and development opportunities. Address employee concerns and manage disciplinary actions as needed. Ensure high levels of guest satisfaction by maintaining service quality standards. Prepare and manage operating budgets, analyze financial reports, and maintain cost control measures. Monitor financial performance and implement strategies to achieve financial targets. Participate in sales activities and promotional events to boost hotel visibility. Maintain high standards of health and safety for guests and staff. Promote a customer-focused culture among staff. Requirements: Minimum of 5 years of experience in hotel management or a related hospitality role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Financial acumen with experience in budgeting and financial management. Ability to work under pressure and handle challenging situations. Knowledge of local, state, and federal regulations related to hotel operations. Benefits: Comprehensive Affordable Full Health Care, Vision, Life and Dental Coverage 401 (K) Retirement Paid Vacation, Holiday, Personal, and Sick days EEOC Statement Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

WHO ARE WE Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. BEING YOURSELF is the key to bringing the Generator story and brand to life.

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values. We specialize in the management of Four- and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match. As the Assistant Director of Front Office at Salamander Washington DC, you will be an integral part of providing world-class service for our guests. POSITION OBJECTIVE Lead guest experience curators, guest service agents, bell team, door team and departmental leaders. Manages the team in delivering personalized and anticipatory services to cater to the unique needs of our guests. Enables concierge to build relationship with key local partners. Ensure a seamless and discreet check-in and check-out process, maintaining the highest standards of hospitality. Nurture a team of service professionals dedicated to upholding the hotel's commitment to luxury and excellence Personally handle and oversee VIP and high-profile guest relations, providing an elevated level of attention and service. Oversee room allocations, ensuring the careful management of room inventory, special requests and amenities. Implement and enforce the highest standards of cleanliness, aesthetics, and functionality in the front office area. Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate. Ensures employees have the proper supplies and uniforms. Creation and facilitation of human capital needs and performance management. Improves service by communicating and assisting employees to understand guest needs. Empathetic, people focused. Positive approach to growing and leading teams. Ability to manage and motivate diverse teams. Manage ambiguity and large volume of requests. A process driven mind. EDUCATION/EXPERIENCE A minimum of 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is required. Bachelor's Hotel and Restaurant Management, Hospitality, Business Administration, or related major strongly preferred. Minimum 5 years' experience in Front Office and Guest Services. Minimum 1 year experience as Department Head. Knowledge of Opera, Micros and HotSOS, is not required but desirable. Previous luxury background is required and desirable REQUIREMENTS Strong computer skills including proficiency with Microsoft Office and the ability to quickly master new applications. Opera Cloud PMS knowledge is not required but desirable. Strong organizational skills with the ability to manage multiple priorities. Excellent written communication skills including proper grammar and professional writing. Excellent verbal communications skills with the ability to interact with employees at all levels and a wide range of business partners. Ability to effectively communicate in English. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions. Must be able to maintain a calm demeanor at all times Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values. We specialize in the management of Four- and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match. As the Assistant Director of Front Office at Salamander Washington DC, you will be an integral part of providing world-class service for our guests. POSITION OBJECTIVE Lead guest experience curators, guest service agents, bell team, door team and departmental leaders. Manages the team in delivering personalized and anticipatory services to cater to the unique needs of our guests. Enables concierge to build relationship with key local partners. Ensure a seamless and discreet check-in and check-out process, maintaining the highest standards of hospitality. Nurture a team of service professionals dedicated to upholding the hotel's commitment to luxury and excellence Personally handle and oversee VIP and high-profile guest relations, providing an elevated level of attention and service. Oversee room allocations, ensuring the careful management of room inventory, special requests and amenities. Implement and enforce the highest standards of cleanliness, aesthetics, and functionality in the front office area. Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate. Ensures employees have the proper supplies and uniforms. Creation and facilitation of human capital needs and performance management. Improves service by communicating and assisting employees to understand guest needs. Empathetic, people focused. Positive approach to growing and leading teams. Ability to manage and motivate diverse teams. Manage ambiguity and large volume of requests. A process driven mind. EDUCATION/EXPERIENCE A minimum of 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is required. Bachelor's Hotel and Restaurant Management, Hospitality, Business Administration, or related major strongly preferred. Minimum 5 years' experience in Front Office and Guest Services. Minimum 1 year experience as Department Head. Knowledge of Opera, Micros and HotSOS, is not required but desirable. Previous luxury background is required and desirable REQUIREMENTS Strong computer skills including proficiency with Microsoft Office and the ability to quickly master new applications. Opera Cloud PMS knowledge is not required but desirable. Strong organizational skills with the ability to manage multiple priorities. Excellent written communication skills including proper grammar and professional writing. Excellent verbal communications skills with the ability to interact with employees at all levels and a wide range of business partners. Ability to effectively communicate in English. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions. Must be able to maintain a calm demeanor at all times Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Description SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities What you'll do Deliver premier customer service to our clients. Resolve client requests and concerns efficiently. Ensure proactive communication with clients regarding opportunities to improve operations. Supervise valet attendant relations with clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically. Hire, develop, train, and supervise a team of employees. Identify proper staffing levels to complete duties, deliver superior customer service, and perform daily job functions. Ensure that proper parking, security, and cash control procedures are followed. Maximizing profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget. Identify all procurement and vendor service needs of the location. Perform general accounting duties such as accounts payable, payroll, and petty cash. Monitor facility maintenance for cleanliness standards. Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims. Implement all policies and procedures to ensure compliance with all OSHA laws. Qualifications What you need Demonstrates ability to lead, manage and motivate team members. Passionate about customer service and client satisfaction. Prior experience developing budgets and P&L (Profit and Loss) review a plus. Ability to react and problem-solve quickly. Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs. License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record. Salary Range: $75,000.00 - $90,000.00 per year depending on experience. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.

Who we are Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. Who you are Metropolis is seeking an Operations Manager to lead and support the operations of our parking sites. The Operations Manager is a managerial position that supports the operations in one or more assigned locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations. The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards. What you'll do Manage a team of hourly employees Schedule shifts and verify time and attendance tracking Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards Interview, hire and develop team members Ensure team members complete all necessary training Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s) Control spending and keep expenses within approved budget Maintain maintenance control documents while meeting maintenance goals Promote safe work practices by conducting safety audits and coaching individual staff members Work closely with the client to define performance measurements and execution Ensure all client operational documentation is compete and recorded for client and Metropolis records Ensure Metropolis standards of Customer Service are met Greet customers and clients in a courteous manner Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires Observe and coach team members to meet customer service standards Implement company initiatives and processes Conduct performance evaluations that are timely and constructive Perform specific operational responsibilities as required based on the needs of the assigned location What we're looking for High School Diploma or GED required Ability to plan and manage time for multiple tasks to meet established deadlines Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information Able to detect safety concerns and adjust accordingly Must be able to communicate effectively in both written and verbal form Must maintain confidentiality of all work-related information Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines Must have the ability to work onsite with a flexible schedule, including availability for evenings, weekends, and holidays, to support a 24/7 operational environment While not required, these are a plus Some college preferred Prior business experience preferred Scheduling and payroll knowledge a plus When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $75,000.00 USD to $90,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis's total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-CM1 #LI-Onsite Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

Why We Need Your Talents: The Hotel General Manager is responsible for the overall leadership and management of the hotel departments and for delivering a Fun, Friendly, and Comfortable experience for all Team Members and Guests. You will establish and maintain the standards for a 4-star boutique hotel experience. Reports to the property General Manager. Responsibilities Where You'll Make an Impact: Supports, develops, and implements strategic operational and service strategies that lead Live! to become and remain the market leader in the area of occupancy, rate, and guest satisfaction scores. Responsible for planning, controlling, communicating, and implementing procedures and processes for the overall efficient operations of the business under the conditions of the Maryland Gaming Commission. Directs and leads staff in developing strategies to accomplish objectives approved by ownership and oversees implementation in partnership with Live! Casino & Hotel leadership teams. Directs the hotel department's staff; Front Office (Front Desk and Bell/Door), Housekeeping, Food and Beverage, Facilities. Partners with the VP of Sales to help execute the Live! Sales and strategy. Collaborates on the operation of the Contact Center. Liaises with the Finance Division to ensure adherence and enforcement of all related Live! Casino & Hotel policies and controls. Directs and leads the preparation of short-term and long-term business plans and budgets based on broad corporate goals and growth objectives, with operational assistance from all functional areas. Evaluates the results of overall operations regularly and systematically. Supports the revenue optimization strategy to yield maximum financial results for the company. Enforces and monitors Learning & Development endeavors to deliver 4-star rated service to guests. Ensures that expectations of all direct reports are clearly defined and understood. Skills to Help You Succeed: Ability to: Maintain visual attention and sustained mental concentration for significant periods of time. Create innovative strategic plans that are guest service-oriented. Analyze and interpret marketing research and financial data. Interpersonal Skills. Detail Oriented. Operational Knowledge. Team Building. Financial Management. Flexible Schedule. Qualifications Must-Haves: Education: High School Diploma or GED required 2 year degree in hospitality, finance or management (or) equivalent work experience is preferred. Experience: Five to ten years of related experience and/or training, or an equivalent combination of education and experience. Experience at a 4 or 5 star rated Hotel is required. Must be able to comply with all state gaming regulations, which may include obtaining a license. Physical Requirements: Ability to stand and walk for extended periods of time and move up and down steps daily Ability to lift 20-30 pounds Use of stairs and elevators What We Offer Perks We Offer You Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include: Free Basic Life Insurance Free Short Term & Long-Term Disability Generous retirement savings options Paid Time Off Tuition Reimbursement On-site Wellness center for Team Members and eligible dependents (Maryland Property only) Training and pathways for career growth Robust Rewards & Recognition Programs Annual Merit Based Pay Increases Discretionary Performance Bonuses Discretionary Service Bonuses Free parking Free food and discounted meals Live! Hotel, Food & Beverage, and Entertainment Discounts Life at Live! Individuals chosen to be part of the Live! Team can expect: To be part of an exciting experience unlike any other in the market. To be given the power and responsibility to put service and community first. To come together as a strong team, while valuing and celebrating our diversity. To be given the tools, resources, and opportunity to grow in their career. To work hard and have fun. Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. The casino is large and fast paced, requiring the ability and energy to move about with a true sense of urgency! Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed.

The Sales Manager works to maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing room sales and generating business through aggressive sales efforts. Core Responsibilities: Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letter and direct mail. As a proactive sales manager, 80% (eighty) of time should be spent in active sales solicitation. Assist the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments. Send proposals on all leads, which fit the profile of the property and actively follow through to convert from proposal to definite status. Proposals and confirmations should be sent to clients immediately upon holding space. Clearly outline on booking sheets client's room block requirements, suite requirements, meeting and banquet space requirement so the accurate facilities may be reserved. Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to catering manager for follow up. Responsible for maintaining a sales quota as assigned by DOS. Maintain total and complete sensitivity to customer satisfaction and guests' needs. Responsible for preparing and providing the DOS with weekly sales call reports and weekly itineraries of planned sales calls to potential customers. Work in a cooperative and friendly manner with fellow associates. Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter. Perform any reasonable request as assigned or directed by management. Knowledge, Skills, and Competencies: Strong business communication and presentation skills, both verbal and written Talk and listen to clients, demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner Ability to work in a high demand, sometimes high pressure environment High work ethic and self-initiative Strong computer skills in Microsoft Suite Some travel is required Regular attendance according to established guidelines May be required to work varying schedules to reflect the business needs of the property Must possess basic computational ability Focus and maintain attention to multiple tasks, and complete work assignments on time despite frequent interruptions Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times Ability to participate in, and at times lead departmental and/or hotel team meetings Physical Requirements: Sit, stand and walk for varying lengths of time Lift approximately ten (10) pounds Good communication skills, both written and verbal Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line phone, filing cabinets, photocopiers and other office equipment as needed This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time. Salary from $ 75000.00 to $90000.00 (USD) Depending on experience.

The Sales Manager works to maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing room sales and generating business through aggressive sales efforts. Core Responsibilities: Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letter and direct mail. As a proactive sales manager, 80% (eighty) of time should be spent in active sales solicitation. Assist the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments. Send proposals on all leads, which fit the profile of the property and actively follow through to convert from proposal to definite status. Proposals and confirmations should be sent to clients immediately upon holding space. Clearly outline on booking sheets client's room block requirements, suite requirements, meeting and banquet space requirement so the accurate facilities may be reserved. Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to catering manager for follow up. Responsible for maintaining a sales quota as assigned by DOS. Maintain total and complete sensitivity to customer satisfaction and guests' needs. Responsible for preparing and providing the DOS with weekly sales call reports and weekly itineraries of planned sales calls to potential customers. Work in a cooperative and friendly manner with fellow associates. Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter. Perform any reasonable request as assigned or directed by management. Knowledge, Skills, and Competencies: Strong business communication and presentation skills, both verbal and written Talk and listen to clients, demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner Ability to work in a high demand, sometimes high pressure environment High work ethic and self-initiative Strong computer skills in Microsoft Suite Some travel is required Regular attendance according to established guidelines May be required to work varying schedules to reflect the business needs of the property Must possess basic computational ability Focus and maintain attention to multiple tasks, and complete work assignments on time despite frequent interruptions Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times Ability to participate in, and at times lead departmental and/or hotel team meetings Physical Requirements: Sit, stand and walk for varying lengths of time Lift approximately ten (10) pounds Good communication skills, both written and verbal Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line phone, filing cabinets, photocopiers and other office equipment as needed This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time. Salary from $ 75000.00 to $90000.00 (USD) Depending on experience.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Residence Inn Gaithersburg 9721 Washingtonian BlvdGaithersburg, MD 20878 Overview The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. Responsibilities * Assist the General Manager & FOS with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering) * Provide strong lobby presence to assist front desk agents and guest * Provide all aspects of shift coverage in All departments & operations as needed * Balance the hotel room type inventory * Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards) * Monitor and action Nor 1 upsell program * Handle guest's special requests and customer complaints during shift. * Perform all other front desk duties and responsibilities. * Investigate and handle complaints, disturbances, emergencies, etc. during shift * Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed * Coach, train, counsel hourly associates and administer discipline as needed * Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports. * Prepare, copy, and distribute reports as required. * Handle special guest requests. * Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. Qualifications * At least 4 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field. * Supervisory responsibilities preferabely in Housekeeping & Engineering department required * Must be proficient in Windows, Company approved spreadsheets and word processing. * Long hours sometimes required. * Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by manager

Become Part of the TPG Hotels, Resorts & Marina Team…… TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. We are seeking a talent Sales Manager with a successful track record to lead the sales efforts at The Graham Hotel located in the Georgetown, D.C. Primary responsibilities · Managing sales-related efforts for the property within assigned segment. · Maximizing and enhancing room revenues to meet and exceed the hotel's revenue and GOP objectives. · Establish solid business relationships with local companies, creating innovative means for attracting and retaining groups while maximizing profitability and generating revenue. · Ensures that predetermined sales expectations are met or exceeded. · Develops and maintains relationships with key clients in order to produce group and/ or convention business for the hotel. · Negotiates guest room rates, meeting room rental, and hotel services within approved booking guidelines. · Conducts tours of the hotel, entertains qualified potential clients in accordance with company and property policies and procedures. · Schedules sales appointments. · Organizes, maintains, and tracks sales data for each hotel. · Attends and represents company at trade shows and city-wide conventions. · Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. · Maintains a professional image at all times through appearance and dress. · Note: Other duties as assigned by supervisor or management. Job Requirements · Previous Hotel Sales experience is required (preferably with a proven track record for success in sales and revenue generation) · Business Transient Sales experience is a plus · Exceptional service skills, with strong ability to foster effective relationships with all levels of staff, management, and clientele · Outstanding leadership skills and the ability to create a motivating work environment · Charismatic and professional presentation, with excellent verbal and written communication skills · Excellent organization skill and ability to multi-task and successfully manage multiple priorities in a fast-paced environment Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Full benefits package included for full-time employees! Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! EEO/VET/DISABLED Job Type: Full-time Benefits: Employee discount Ability to Relocate: Georgetown, DC: Relocate before starting work (Required) Work Location: In person

What You'll Do: You will be at the forefront of the hotel's universe - Sales. We need someone to be the face of our hotel in the community. Are you happy, outgoing and love making new connections? Do you want to create amazing events and meetings for your clients and guests? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure that your clients receive excellent service from first contact the signed contract! Here are a few of the tasks that will keep you busy on a daily basis: You'll build relationships with existing clients and find and build relationships with new clients. You'll know what a “win-win” scenario looks like and put proposals together that make good business sense. We'll want you to go to networking events and stay connected with the news of our community and the industry - because you never know when an inside scoop could lead to the next big contract. You'll make phone calls, go to outside appointments, and entice prospective clients to come visit; creating “WOW”. You'll go visit your clients and make sure they feel the love. We may ask you to attend an evening sales event now and then because sometimes that's where the real relationships are built and decisions get made. Where You've Been: You have laser focus and a tenacious entrepreneurial spirit. You are outgoing, warm & friendly and have a proven track record in sales. You can recognize what a good piece of business looks like and how to close the deal. You'll have strong communication skills and will keep everyone in the loop as what our guests will be expecting. You won't be afraid to get your hands dirty for the good of the team, and above all, you'll deliver results. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be at your desk-but also be prepared to move around and travel to visit clients. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. **Key Job Responsibilities** _Revenue Generation_ - Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. - Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. - Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. - Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. - Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. _Relationship Management_ - Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. - Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. - Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. - Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. - Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. _Sales Accountability_ - Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. - Ensure all known opportunities are in CRM and completely accurate and updated at all times. - See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. - Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. - Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. **Job Qualifications** - BS/BA or 1+ years of Encore or equivalent experience required - 1 year technology sales or hospitality experience preferred - Prior sales experience in audiovisual is a plus - Knowledge of hospitality industry and sales processes preferred - Technical aptitude and computer proficiency required - Strong written and verbal communication skills **Competencies (by Core Values)** _Deliver World Class Service_ - Hospitality - Ownership _Do The Right Thing_ - Demonstrates Self-Awareness _Drive Results_ - Ensures Accountability _See The Big Picture_ - Decision Quality - Manages Complexity _Value People_ - Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** **Physical Requirements** Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Sitting: 4-5 hours per day - Standing: 2-3 hours per day - Walking: 2-3 hours per day - Stooping: 0-1 hour per day - Crawling: 0-1 hour per day - Kneeling: 0-1 hour per day - Bending: 0-1 hour per day - Reaching (above your head): 0-1 hour per day - Climbing: 0-1 hour per day - Grasping: 0-1 hour per day _Lifting Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs: Never - Over 100 lbs: Never _Carrying Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs: Never - Over 100 lbs: Never _Auditory/Visual Requirements_ - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Continuously - Peripheral Vision: Continuously - Depth Perception: Continuously _Pushing/Pulling Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs*: Occasionally - Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Work Environment** _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. \#LI-DL1 Salary Pay Range: $49,103.00 - $60,151.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

ROOST DC is seeking an experienced Hotel Manager to lead day-to-day operations, inspire high-performing teams, and deliver an exceptional guest experience. As the Hotel General Manager, you will oversee all facets of the hotel, from operations and guest services to team development and financial performance. Key Responsibilities: Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, food and beverage, and other departments. Ensure smooth and efficient daily operations and guest services. Recruit, train, and manage hotel staff, fostering a positive and productive work environment. Conduct regular performance reviews and provide ongoing training and development opportunities. Address employee concerns and manage disciplinary actions as needed. Ensure high levels of guest satisfaction by maintaining service quality standards. Prepare and manage operating budgets, analyze financial reports, and maintain cost control measures. Monitor financial performance and implement strategies to achieve financial targets. Participate in sales activities and promotional events to boost hotel visibility. Maintain high standards of health and safety for guests and staff. Promote a customer-focused culture among staff. Requirements: Minimum of 5 years of experience in hotel management or a related hospitality role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Financial acumen with experience in budgeting and financial management. Ability to work under pressure and handle challenging situations. Knowledge of local, state, and federal regulations related to hotel operations. Benefits: Comprehensive Affordable Full Health Care, Vision, Life and Dental Coverage 401 (K) Retirement Paid Vacation, Holiday, Personal, and Sick days EEOC Statement Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values. We specialize in the management of Four- and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match. As the Assistant Director of Front Office at Salamander Washington DC, you will be an integral part of providing world-class service for our guests. POSITION OBJECTIVE * Lead guest experience curators, guest service agents, bell team, door team and departmental leaders. * Manages the team in delivering personalized and anticipatory services to cater to the unique needs of our guests. * Enables concierge to build relationship with key local partners. * Ensure a seamless and discreet check-in and check-out process, maintaining the highest standards of hospitality. * Nurture a team of service professionals dedicated to upholding the hotel's commitment to luxury and excellence * Personally handle and oversee VIP and high-profile guest relations, providing an elevated level of attention and service. * Oversee room allocations, ensuring the careful management of room inventory, special requests and amenities. * Implement and enforce the highest standards of cleanliness, aesthetics, and functionality in the front office area. * Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate. * Ensures employees have the proper supplies and uniforms. * Creation and facilitation of human capital needs and performance management. * Improves service by communicating and assisting employees to understand guest needs. * Empathetic, people focused. Positive approach to growing and leading teams. Ability to manage and motivate diverse teams. Manage ambiguity and large volume of requests. A process driven mind. EDUCATION/EXPERIENCE * A minimum of 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is required. * Bachelor's Hotel and Restaurant Management, Hospitality, Business Administration, or related major strongly preferred. * Minimum 5 years' experience in Front Office and Guest Services. * Minimum 1 year experience as Department Head. * Knowledge of Opera, Micros and HotSOS, is not required but desirable. * Previous luxury background is required and desirable REQUIREMENTS * Strong computer skills including proficiency with Microsoft Office and the ability to quickly master new applications. Opera Cloud PMS knowledge is not required but desirable. * Strong organizational skills with the ability to manage multiple priorities. * Excellent written communication skills including proper grammar and professional writing. * Excellent verbal communications skills with the ability to interact with employees at all levels and a wide range of business partners. * Ability to effectively communicate in English. * The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. * While performing the duties this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. * The employee must be able to lift and move up to 25 pounds. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT * Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. * Must be able to change activity frequently and cope with interruptions. * Must be able to maintain a calm demeanor at all times Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.