Hotel director jobs in Wisconsin - 21 jobs

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity. What We Offer: Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package. Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees. Job Description: Rite-Hite is looking for a Family Office Tax Director to lead tax strategy, compliance, and reporting for our family office and related entities. In this role, you'll shape the vision of the tax function, drive strategic initiatives, and provide expert guidance across complex investment and personal structures. This is a hybrid role based out of our corporate office in Milwaukee. Essential Duties and Responsibilities * Design and lead the preparation of federal and state income tax returns and related filings for all the family-owned and personal entities, which include corporations, partnerships, trusts, individuals, foundations and related estate tax planning. * Develop and implement a long-term tax strategy aligned with family office goals, including risk mitigation and tax optimization. * Oversee the design and implementation of ongoing continuous improvements of tax processes, reporting, and technology infrastructure to enhance efficiency and accuracy; leveraging process automation and artificial intelligence (AI) wherever possible. * Direct the evaluation and manage the deployment of internal and external tax resources, ensuring optimal performance and alignment with strategic planning and organizational needs. * Serve as the primary liaison with tax authorities, managing audits, correspondence, and resolution of complex tax matters. * Maintain oversight and design with a strong continuous improvement mindset of tax documentation, work papers, and compliance records to ensure audit readiness and regulatory adherence. * Monitor legislative and regulatory developments, assess impact, and proactively adjust strategies to maintain compliance and capitalize on opportunities. * Collaborate cross-functionally with Finance, Legal, and external advisors to support strategic initiatives and special projects. * Mentor and develop tax team members, fostering a culture of excellence, accountability, and continuous learning. Supervisory Responsibilities This job will be responsible for supervising and managing internal and external tax resources for related family office investment and personal entities. Qualifications * Deep expertise in accounting principles, tax law, and regulatory frameworks. * Demonstrated ability to synthesize complex information and develop actionable strategies. * Demonstrated continuous improvement mindset, including process automation and the development of process, data, and technology strategies and implementations. * Strong analytical and problem-solving skills, with a proactive and innovative mindset. * Exceptional written, verbal, and presentation skills, with a demonstrated ability to communicate complex concepts in a simple and understandable manner for non-tax stakeholders. * High level of integrity, discretion, and commitment to confidentiality. * Proven leadership capabilities and experience managing high-performing teams, including internal and external resources. * Advanced mathematical and reasoning abilities, including statistical analysis and financial modeling. Education and Experience * Bachelor's degree in accounting is required; CPA or advanced degree preferred. * Minimum of 10 years of related tax and management experience is required, preferably in corporate or public accounting environments. * Proficiency in tax software systems and Microsoft Office Suite. Additional Job Information:

Hotel Night Manager - Saint Kate the Arts Hotel - (220003XU) Description As one of Milwaukee's most esteemed hotels and the only arts hotel in the city, we offer our guests a modern luxury experience with an artistic twist. Located in the prime location of the Entertainment District, we not only welcome guests looking for a unique hotel experience. We also open our doors to theater and concert goers, food enthusiasts, and guests seeking out live entertainment. Get to know us more: ******************************** The Night Manager will oversee all hotel operations in the absence of department managers and is responsible for supervising all third shift associates. They'll aim to exceed guest expectations while they resolve all guest complaints. The Night Manager will take the lead in emergency situations and assist in directing other associates/guests. We're looking for a hospitality professional that understands the unique situations that arise during 3rd shift, and is ready to tackle them with excitement and tact. ESSENTIAL FUNCTIONS: Respond to guest complaints. Conducts thorough research to develop the most effective solution and negotiate results. Listen and extend assistance in order to resolve any problems that may arise. Complete knowledge of back of house procedures - Daily department operations and emergency procedures Assist in enforcing decisions made by department managers. Act as Manager on Duty. Handles noise complaints, credit problems, employee conflicts, guest relocation, and rejection of unruly guests. Partner with hotel security team and use good judgement. Reliable attendance is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Guest room and public area inspections on a nightly basis. Help other departments as needed. Perform other duties as assigned. POSITION REQUIREMENTS: Customer service experience required. Hospitality experience preferred. Previous experience working third shift preferred. Basic leadership skills including coaching, motivating, counseling, and disciplining. Ability to use computer keyboard, telephone, and electronic equipment to meet requests effectively. Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent writing skills. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information and professionally resolve problems. Considerable knowledge of all departments' functionality, hotel facilities/services, as well as city and current events. BENEFITS Medical, dental, vision, life insurance available after 30 days Discounted downtown parking Begin earning PTO immediately Discounts at Marcus Hotels & Resorts properties & access to discounted tickets at Marcus Theaters Primary Location: United States-Wisconsin-MilwaukeeWork Locations: Saint Kate The Arts Hotel 139 E Kilbourn Avenue Milwaukee 53202Job: Guest ServicesOrganization: HotelsSchedule: Full-time Employee Status: RegularJob Type: ExperiencedJob Level: Manager with Direct ReportsJob Posting: Aug 23, 2022, 1:03:19 AM

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Director of Rooms is in charge of overseeing all rooms' departments to include Front Office, Guest Services, Reservations, Group Coordinator, Laundry, Housekeeping, Activities, Gift Shop, and our off-site associate housing complex, the Lake Geneva Hospitality Campus. They will also supervise all Rooms Departments and ensure their standards of operation are maintained and are working in harmony at a profit. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * Bachelor's degree preferred. * Three years in the Rooms Department with Two years as a Department Head. * Must be service oriented. * Ability to interact well with others. ESSENTIAL FUNCTIONS: * Be a resort champion of the People First Culture and Can-Do Attitude * Be involved in the financial performance of the hotel with responsibilities to include managing department the annual budget, develop 30-60-90-day forecasts, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. * Develop and mentor department leadership. * Ensure proper training materials are in place and used by each department. Implement coaching, career planning, and recognition programs for all Rooms associates. * Lead the team to ensure revenue maximization and accurate forecasting of occupancy. * Develop and participate in Revenue Optimization meetings, track historical data. * Participate as a member of the Leadership team. * Lead by example to ensure all guest and team interactions are managed in a professional manner. * Provide exceptional customer service by being engaging and taking sincere interest; review and maintain guest comment card satisfaction scores. * Prioritize problem solving and "WOW" guests through recovery when things are not quite right. * Work closely with the hotel teams to collaborate and maximize goal achievement. * Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. * Serve as the Manager on Duty when requested. * Member of the Emergency Response Team * Ensure service and product standards are maintained at a 4-star level. * Decision-making and policy formulation for the Rooms Division. * Develop, implement, and review marketing direction with the Director of Sales and Marketing and the General Manager. * Devise and implement programs to increase customer quality and service. * Review and maintain guest comment card satisfaction scores. * Develop and maintain rooms' historical data. * Maintain effective staffing and cost controls in all areas of the Rooms Division. * Responsible for management of the off-site, associate housing complex. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime, or reduced hours. * To serve as M.O.D. as requested. * To be a member of Emergency Response Team (ERT) * To assist other departments as required * Will perform additional duties as requested by the General Manager ENVIRONMENT: Office setting, hard surfaces with overhead artificial lighting and comfortable regulated ventilation. We are an Equal Opportunity Employer M/F/D/V

DEPARTMENT: Rooms REPORTS TO: Managing Director STATUS: Exempt The Rooms Manager assists the General Manager in promoting, managing, and coordinating the daily operations of the hotel. This position assists in implementing and communicating company policies and standards as well as providing excellent customer service. JOB DUTIES: Operational Management Duties Assists the General Manager in leading the departmental teams including housekeeping, valet/bellman, and front desk in the development and implementation of property-wide strategies; oversees these departments to ensure an optimal level of service and hospitality are provided to the hotel guests and clients. Assists the GM in preparation of forecasts and reports and assists in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Monitors and maintains the front office systems and equipment to ensure optimum performance. Ensures a viable key control program is in place. Provides a safe working environment in compliance with OSHA/MSDS. Management of the Guest Experience Assists in providing leadership to all hotel associates and inspiring them to achieve the hotel's customer service goals and objectives. Attentive to guest satisfaction scores and works toward increasing departmental and overall guest satisfaction. Creates specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Takes proactive approaches when dealing with guest concerns. Resolves customer complaints and anticipates potential problems by reviewing and monitoring operational issues, business flow and associate performance. Assists employees in understanding guests' ever-changing needs and expectations, and how to exceed them. Makes sure that staffing levels are appropriate to exceed guest expectations. Assists with Guest Service Training, including training on Service Recovery, creating service "wow's" and opportunities to upsell and cross-sell. Employee and Manager Relations Assists with interviewing, selection, training, scheduling, coaching and support of associates, ensuring they perform in accordance with established hotel standards and consistent with our hotel core values. In conjunction with Managing Director, sets clear performance expectations for managers and staff. Works with HR to ensure orientations and trainings are completed in a timely fashion. Takes proactive approaches when dealing with employee concerns. Appropriately assesses contributions and performance of employees; provides appropriate recognition. Assists team supervisors with constructive coaching and counseling. Stays readily available and approachable for all employees. Practices open door policy. Involves HR when appropriate and in a timely manner. Leads by example demonstrating self-confidence, energy and enthusiasm. Quality Control Solicits feedback for continuous improvement. Ensures the hotel is meeting all quality standards including customer service, check- in/reservation process, safety and security/loss prevention, maintenance, coffee service/breakfast, maintenance, housekeeping and laundry standards. Serve on the hotel's safety committee. Position Requirements Associate or Bachelor's degree preferred. Intermediate knowledge of overall hotel operations. Working knowledge of LightSpeed, Microsoft Office products including Word, Excel, and Outlook. Must have valid driver's license, and acceptable driving history subject to company approval. The ability to demonstrate leadership and a professional image to associates and guests. Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals. Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. Ability to manage difficult guest situations; responds promptly to guest needs. Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures. Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds. Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written. The ability to foster commitment, team spirit and trust. Work Environment Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

Job Requirements We are seeking a dynamic, strategic leader with exceptional communication and team engagement skills to join Marcus Hotels and Resorts as the General Manager of the Hilton Madison Monona Terrace. This individual will be responsible for delivering operational excellence and memorable guest experiences while fostering a positive, high-performance culture. Success in this role will be measured by the achievement of financial goals, guest satisfaction scores, associate engagement results, and the hotel's continued reputation as a pillar in the Madison community. If you are a results-oriented leader passionate about hospitality, team development, and community engagement, we invite you to explore this exciting opportunity with us. About the Hilton Madison Monona Terrace Nestled on the sparkling shores of Lake Monona, the Hilton Madison Monona Terrace offers breathtaking views of the city and surrounding lakes. Built in 2000, this 14-story, 240-room hotel is just one block from the State Capitol and minutes from the University of Wisconsin. Adjacent to the vibrant Monona Terrace Community and Convention Center, the property offers guests easy access to rooftop concerts, lakeside cultural events, and local art exhibits. What you will be doing: * Champion the hotel's strategic vision and drive its execution through innovative planning and decisive leadership. * Foster a culture of excellence by empowering associates to deliver outstanding guest service and personalized care. * Serve as an active community partner, enhancing the hotel's presence and impact within the local area. * Ensure financial performance by delivering accurate forecasts and making timely staffing and operational adjustments. * Lead revenue-generating initiatives and adapt quickly to market trends by guiding Commercial Team efforts. * Engage directly in sales efforts through property tours, presentations, and client meetings to support business growth. * Oversee the recruitment, training, development, and retention of top talent across all departments. * Provide ongoing support and guidance to team members, cultivating a respectful and productive work environment. What we are looking for: * Team-oriented and people-centric * Exceptional attention to detail * Quantifiable track record of past success * Associate champion with strong selection, development and mentorship experience * Strategic thinker as it relates to business leadership and revenue management * Ability to direct marketing and sales efforts to constantly position property as a compset leader * Capable of gathering/analyzing competitive market intelligence * Experience as a Hotel General Manager or other key leadership roles within a full-service branded or non-branded environment is required (Hilton brand and systems experience would be helpful) * Previous experience in union settings beneficial * A Bachelor's degree is not required but greatly preferred What's in it for you? * Standard Hotel Executive privileges * Potential for annual incentives based on property and personal performance * Discounts at Marcus Hotels & Resort locations & Hilton worldwide locations * Free/discounted movie tickets at Marcus Theater locations * Participation in a matching 401k after one month * Medical, dental, vision and life insurance * A generous Paid Time Off (PTO) program * Free employee parking on site * Free meal during each shift worked * Hilton branded training and development * Ability to transfer and promote within Marcus Hotels & Resorts Who We Are A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 16 hotels and resorts, our properties are known for their unique character and style. We are an equal opportunity employer and maintain a drug free work place. This organization uses E-Verify to confirm employment eligibility in the US. Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Director of Rooms - (250002UL) Description We're seeking an energetic, visionary leader to serve as Director of Rooms at the Grand Geneva Resort & Spa. In this role, you'll oversee all front office and housekeeping operations, ensuring seamless, profitable performance while upholding the highest quality standards. As a key member of the Executive Committee, you'll influence strategic decisions that shape our AAA Four Diamond resort experience. This is an extraordinary opportunity to showcase your leadership at a prestigious, full-service destination and help us deliver the exceptional guest experiences that set us apart. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses and an 11-hole short course, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you. What you will be doing:· Oversee rooms operations, including front office and housekeeping, to ensure smooth daily operations. · Oversee vacation club operations, including reporting to board of directors and brand. · Enhance the guest experience by monitoring guest satisfaction scores, address concerns, and lead initiatives to improve service quality. · Lead and develop a high-performing team by recruiting, training, scheduling, and motivating staff while upholding exceptional service standards. · Ensure financial performance by controlling payroll, expenses, and budgeting to align with business goals. · Drive revenue and strategy through forecasting, pricing strategies, and strategic planning to maximize room revenue. · Uphold cleanliness and quality, ensuring guest areas meet brand standards and housekeeping maintains top-tier service levels. · Foster cross-department collaboration by maintaining strong communication and supporting other hotel leaders in achieving success. · Handle guest issues and complaints while empowering staff to resolve problems and step in when needed to ensure guest satisfaction. What we are looking for:· Previous experience in Rooms Operations (Housekeeping, Front Office and Guest Services) with prior management and leadership oversight, preferably as director or general manager. · Demonstrates hospitality expertise and strong knowledge of housekeeping procedures, hotel registration and reservation systems, and dealing with special projects while balancing daily responsibilities. · Ability to interpret and analyze financial statements to identify issues and recommend effective solutions. · Experience with Opera, HotSOS, Revinate,UKG, and statistical data analysis for operational improvements highly preferred. · Ability to train, mentor, and develop staff for career growth. · Skilled in handling guest issues with professionalism, patience, and diplomacy as well as be able to problem solve and demonstrate conflict resolution amongst staff. · Excellent interpersonal, communication, organization, analytical, and leadership skills. · Ability to work varied shifts, including nights, weekends, and holidays, with physical stamina for inspections. What's in it for you?· Eligible for customary Executive Committee benefits and annual Executive Committee bonus· Signing privileges at Grand Geneva food & beverage outlets· Room discounts at Marcus Hotels & Resorts properties· Discounts at other Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa· “Two for One” movie theater coupons at Marcus Theatres· Free employee parking and meal during shift· Complimentary gym membership· Ability to grow your career and transfer from one property to another· Paid time off· Flexible scheduling· Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match· And more!About Us:A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U. S. -based portfolio of 16 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an Equal Opportunity Employer. Primary Location: United States-Wisconsin-Lake GenevaWork Locations: Grand Geneva Resort 7036 Grand Geneva Way Highway 50 East Lake Geneva 53147Job: Property ExecutiveJob Posting: Dec 17, 2025, 7:46:02 PM

We are seeking a dynamic, strategic leader with exceptional communication and team engagement skills to join Marcus Hotels and Resorts as the General Manager of the Hilton Madison Monona Terrace. This individual will be responsible for delivering operational excellence and memorable guest experiences while fostering a positive, high-performance culture. Success in this role will be measured by the achievement of financial goals, guest satisfaction scores, associate engagement results, and the hotel's continued reputation as a pillar in the Madison community. If you are a results-oriented leader passionate about hospitality, team development, and community engagement, we invite you to explore this exciting opportunity with us. About the Hilton Madison Monona Terrace Nestled on the sparkling shores of Lake Monona, the Hilton Madison Monona Terrace offers breathtaking views of the city and surrounding lakes. Built in 2000, this 14-story, 240-room hotel is just one block from the State Capitol and minutes from the University of Wisconsin. Adjacent to the vibrant Monona Terrace Community and Convention Center, the property offers guests easy access to rooftop concerts, lakeside cultural events, and local art exhibits. What you will be doing: * Champion the hotel's strategic vision and drive its execution through innovative planning and decisive leadership. * Foster a culture of excellence by empowering associates to deliver outstanding guest service and personalized care. * Serve as an active community partner, enhancing the hotel's presence and impact within the local area. * Ensure financial performance by delivering accurate forecasts and making timely staffing and operational adjustments. * Lead revenue-generating initiatives and adapt quickly to market trends by guiding Commercial Team efforts. * Engage directly in sales efforts through property tours, presentations, and client meetings to support business growth. * Oversee the recruitment, training, development, and retention of top talent across all departments. * Provide ongoing support and guidance to team members, cultivating a respectful and productive work environment. What we are looking for: * Team-oriented and people-centric * Exceptional attention to detail * Quantifiable track record of past success * Associate champion with strong selection, development and mentorship experience * Strategic thinker as it relates to business leadership and revenue management * Ability to direct marketing and sales efforts to constantly position property as a compset leader * Capable of gathering/analyzing competitive market intelligence * Experience as a Hotel General Manager or other key leadership roles within a full-service branded or non-branded environment is required (Hilton brand and systems experience would be helpful) * Previous experience in union settings beneficial * A Bachelor's degree is not required but greatly preferred What's in it for you? * Standard Hotel Executive privileges * Potential for annual incentives based on property and personal performance * Discounts at Marcus Hotels & Resort locations & Hilton worldwide locations * Free/discounted movie tickets at Marcus Theater locations * Participation in a matching 401k after one month * Medical, dental, vision and life insurance * A generous Paid Time Off (PTO) program * Free employee parking on site * Free meal during each shift worked * Hilton branded training and development * Ability to transfer and promote within Marcus Hotels & Resorts Who We Are A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 16 hotels and resorts, our properties are known for their unique character and style. We are an equal opportunity employer and maintain a drug free work place. This organization uses E-Verify to confirm employment eligibility in the US. #MHR Additional Information

With nearly two decades of hospitality expertise, IDM Hospitality is one of the country's leading developers, operators, and support teams within the independent and boutique sector throughout the country. IDM Hospitality operates over a dozen award-winning hotels throughout multiple states. Come join our team as General Manager at the Jefferson Street Inn, right in the heart of downtown Wausau, Wisconsin! Summary Scope of Role The General Manager with IDM Hospitality must be a true entrepreneur in every sense of the word and the epitome of what a leader should be. Maintaining a balance of successful oversight of the daily hotel operations and property profitability while simultaneously providing dynamic and ethical leadership in the hotel's continuing effort to deliver memorable guest service beyond guest's expectations, is an everyday quest for this role. Primary Functions & Responsibilities Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing performance, implementing and complying with all company policies and standards, Oversight and direction of all sales and marketing initiatives Ensure guest and associate satisfaction levels remain at or above acceptable levels Monitor and develop team member performance particularly with department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Recruit, interview and train team members as needed Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies Serve as primary liaison with hotel owners and corporate entities Perform all duties as assigned. Secondary Functions & Responsibilities Delivering property orientation for associates at all levels, to improve the level of professionalism, responsiveness, and quality of guest services. Developing an operations strategy that ensures that IDM Hospitality's operational standards are consistently delivered throughout all areas of the hotel Lead the annual business planning and budget process Partner with IDM Hospitality in the recruitment and onboarding of associate positions as required Human Resource development activities aimed at fostering team building, coaching, and mentoring, to increase guest and associate satisfaction, while reducing turnover Other duties as assigned by IDM Hospitality Corporate team Supervisory Responsibilities The General Manager reports to the Corporate Director Team for IDM Hospitality. This role will have direct oversight of all department heads on property and indirect oversight responsibilities of all associates on staff. Minimum Qualifications High School Diploma or GED / Equivalent required. Two (2)-year associates degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years hands on experience in the guest services, front desk, housekeeping, sales and marketing or management operations required. OR Four (4)-year bachelor's degree in business administration, Hotel and Restaurant Management, or related major; 2 years hands on experience in the guest services, front desk, housekeeping, sales and marketing or management operations required. Prior supervisory experience strongly preferred. Skills and Abilities Computational ability and Computer skills. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. Excellent verbal and written communication skills. Excellent interpersonal and problem-solving skills. Excellent organizational and time management skills and attention to detail. Maintain a friendly and professional demeanor, contributing to a positive environment. Adapt to changing circumstances and guest needs with flexibility and composure. Travel Travel (up to 10%) including car, train and/or airline travel along with overnight stays, will be required as we operate properties in multiple states Keys To Success Hands on leadership of team Driving employee experience - meets or exceeds employee satisfaction benchmarks Delivering guest experience - meets or exceeds guest satisfaction experience Activity participates in community relations Create and implement a cohesive Hotel Business & Marketing Plan including: P&L, Direct Sales, Advertising, Marketing, PR, Revenue Management, Ecommerce, On-line Reputation Management, Hotel F&B and Hotel Programming Drives Revpar, Revpar index and Revenue per guest Drives Food & Beverage experience if applicable Drives Gross Operating Profit, Flow through and NOI per key What can you look forward to? Employer Sponsored Health and Dental plans Employer Funded Short Term Disability and Life Insurance Employee assistance program Vision and other voluntary coverages available Generous Paid Time Off (PTO) 401(k) retirement plan with company match Hotel room discounts nationwide Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401(k) matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Hotel Room Discounts with the Marriott Brand Worldwide and with our Crescent managed properties in North America for you & your family members Here is what you will be doing each day: As our Engineer, you will be working with our Engineering team to assist with preventive maintenance of the hotel rooms, general maintenance of the hotel, routine and major repairs and completion of work orders in accordance with out high quality standards. You will be working with hand and power tools, chemicals and heavy machinery. Does it sounds like you? You should have at least two years of experience in general hotel, apartment or building maintenance are required to include painting, plumbing, electrical systems, air conditioning, boilers and mechanical systems. Certifications are a plus. You enjoy working with people and have pride in ensuring guest satisfaction and provide excellent quality work in accordance with our high standards. Our differences are what make us great: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job DescriptionPM Hotel Operations Assistant Manager (Overnight) Schedule: 11:00 PM - 7:00 AM Status: Non-Exempt Requirements: Weekends and holidays required; hours based on hotel occupancy and organizational needs Review: 90-day performance review Position Summary The PM Hotel Operations Assistant Manager plays a key leadership role in overnight hotel operations. This position is responsible for overseeing multiple operational teams, ensuring departments meet performance expectations, and maintaining safe, clean, and efficient facilities. While the focus is on oversight, delegation, and coordination, the Assistant Manager must also be willing to step in alongside the team when operational needs require. This role reports directly to the PM Hotel Operations Manager and provides leadership to Supervisors, Team Leads, and frontline staff. Key Responsibilities Oversee PM Hotel Operations, including Supervisors, Team Leads, and assigned teams Coach, train, and support leadership and frontline staff to ensure consistent performance and accountability Monitor and support the following departments and functions: 2nd shift Laundry operations (including running the department as needed) Runners Security PM Maintenance General cleaning operations Ensure teams have the tools, supplies, and resources needed to be successful Conduct building inspections to identify issues related to housekeeping and maintenance; delegate and follow up on corrective actions Perform room inspections to ensure cleanliness and quality standards are met Inspect company vehicles to ensure cleanliness, proper care, and safe operation Coordinate and oversee snow removal and winterization of buildings Assist with problem-solving, incident response, and operational decision-making during overnight hours Promote a respectful, inclusive, and collaborative work environment for a globally diverse workforce Qualifications Previous supervisory or management experience required (hotel, maintenance, or operations experience preferred) Willing to train highly motivated candidates with transferable leadership experience Comfortable working with a diverse workforce, including international J-1 students; able to collaborate across cultures and language barriers Valid U.S. driver's license with a good driving history Ability to lift 50-75 lbs and remain on feet for extended periods of time Strong organizational, communication, and leadership skills Ability to remain calm, decisive, and solutions-focused in a fast-paced overnight environment What We Offer: On Demand Pay- Get Paid the Same Day you Work! Fun and Exciting Work Environment! FREE Waterpark Park & Theme Park Passes (based on resort occupancy) Full Time, Part Time and Seasonal Positions Employee discounts on hotel rooms, retail and food Company-wide outings Full Time Employees are Eligible for Benefits: Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment 401K and Paid Time Off after 1 Year of Employment For more information about our property, visit our website: ****************************** Powered by JazzHR KCJhSCSk0A

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** As the Sales Manager, you'll consistently provide a high level of exposure of the hotel in major market areas through direct sales solicitation, telephone contact, written communications, and involvement in the community. You'll be the face of Kimpton at the local and regional level. **Some of your responsibilities include:** + Successfully achieve or exceed weekly and quarterly individual pace/production goals based on assigned markets. + Solicit, negotiate and book new and repeat business through various efforts in order to maximize room revenue to meet and/or exceed individual and team sales and revenue goals. + Develop and continually enhance relationships with key accounts to maintain high visibility and increase market share. + Track all sales activities including goal-to-current production status using Delphi. + Conduct telephone prospect calling on a myriad of pre-selected databases and anything else you can think of to generate more Sales business. + Conduct sales presentations to clients and ownership verbally and using the latest technology. + Conduct and build Fam Trips for meeting planners/companies. + Lead Follow up/ Lead generation. + Conduct site inspections. + Travel as needed, to complete personal sales calls and presentations to customers within your discipline/ region and attend trade shows as needed. + Be nimble, when writing the marketing action plans that you will create and complete, always build creative proposals! + Negotiate and execute contracts that are fair and profitable. **What You Bring** + 2+ years sales management experience preferably in association market or/and 2+ years hotel sales experience in Upscale hotels. + Bachelor's degree in Hospitality/Tourism Management, Business, or related field of study is preferred. + Proven successful selling and negotiation skills, including prospecting are required. + Knowledge of Delphi is a plus. + The ideal candidate must also possess excellent organization, task management, and verbal/written communication skills. + Motivation and ability to identify new business opportunities and maintain a high regard for customer loyalty is essential! + A successful candidate will be comfortable in a high-energy, service-oriented environment and be able to manage multiple functions and priorities. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**

Job Description We're searching for a houseperson with exceptional people skills who is enthusiastic and courteous to make sure our hotel guests have a wonderful stay. Responsibilities for this position include keeping the hotel's public areas clean, such as hallways, meeting rooms, and the lobby. Additionally, you will help deliver guest-requested items such as amenities, cribs, and bedding, and perform any specially assigned tasks by housekeeping managers. Our ideal applicant has at least one year of housekeeping or houseperson experience, as well as a strong commitment to providing outstanding customer service. Please apply right away if this sounds like a great opportunity! Part-Time: 7 am - 3 pm or 3 pm - 11 pm, weekends required Compensation: $16 per hour Responsibilities: Walk all assigned floors at beginning of the shift and collect trash, soiled linen, and other items per management requests Ensure the highest level of customer service by anticipating and responding quickly to visitors' requests Retrieve clean linens from housekeeping storage facilities and distribute them to each floor Assure a clean environment in the guest rooms, corridors, lobby, and other work areas Bring requested supplies, such as rollaway beds, cribs, and blankets, to guest rooms Qualifications: Solid work ethic and excellent organizational, time management, and communication skills 1 year experience as a houseperson or housekeeper strongly desired Must have a strong focus on putting the guest first with exceptional customer service experience Good understanding of cleaning techniques and products About Company Brand New Property located next to the Sonnentag Center! SpringHill Suites by Marriott Eau Claire is offering accommodations in Eau Claire. The property is located across the Carson Park entrance, near YMCA Tennis Center, Hobbs Center, 1.6 miles from the University of Wisconsin-Eau Claire, and 24 miles from the University of Wisconsin-Stout.

Hotel General Manager - (250002UA) Description We are seeking a dynamic, strategic leader with exceptional communication and team engagement skills to join Marcus Hotels and Resorts as the General Manager of the Hilton Madison Monona Terrace. This individual will be responsible for delivering operational excellence and memorable guest experiences while fostering a positive, high-performance culture. Success in this role will be measured by the achievement of financial goals, guest satisfaction scores, associate engagement results, and the hotel's continued reputation as a pillar in the Madison community. If you are a results-oriented leader passionate about hospitality, team development, and community engagement, we invite you to explore this exciting opportunity with us. About the Hilton Madison Monona TerraceNestled on the sparkling shores of Lake Monona, the Hilton Madison Monona Terrace offers breathtaking views of the city and surrounding lakes. Built in 2000, this 14-story, 240-room hotel is just one block from the State Capitol and minutes from the University of Wisconsin. Adjacent to the vibrant Monona Terrace Community and Convention Center, the property offers guests easy access to rooftop concerts, lakeside cultural events, and local art exhibits. What you will be doing: Champion the hotel's strategic vision and drive its execution through innovative planning and decisive leadership. Foster a culture of excellence by empowering associates to deliver outstanding guest service and personalized care. Serve as an active community partner, enhancing the hotel's presence and impact within the local area. Ensure financial performance by delivering accurate forecasts and making timely staffing and operational adjustments. Lead revenue-generating initiatives and adapt quickly to market trends by guiding Commercial Team efforts. Engage directly in sales efforts through property tours, presentations, and client meetings to support business growth. Oversee the recruitment, training, development, and retention of top talent across all departments. Provide ongoing support and guidance to team members, cultivating a respectful and productive work environment. What we are looking for:Team-oriented and people-centric Exceptional attention to detail Quantifiable track record of past success Associate champion with strong selection, development and mentorship experience Strategic thinker as it relates to business leadership and revenue management Ability to direct marketing and sales efforts to constantly position property as a compset leader Capable of gathering/analyzing competitive market intelligence Experience as a Hotel General Manager or other key leadership roles within a full-service branded or non-branded environment is required (Hilton brand and systems experience would be helpful) Previous experience in union settings beneficial A Bachelor's degree is not required but greatly preferred What's in it for you? Standard Hotel Executive privileges Potential for annual incentives based on property and personal performance Discounts at Marcus Hotels & Resort locations & Hilton worldwide locations Free/discounted movie tickets at Marcus Theater locations Participation in a matching 401k after one month Medical, dental, vision and life insurance A generous Paid Time Off (PTO) program Free employee parking on site Free meal during each shift worked Hilton branded training and development Ability to transfer and promote within Marcus Hotels & Resorts Who We AreA division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U. S. based portfolio of 16 hotels and resorts, our properties are known for their unique character and style. We are an equal opportunity employer and maintain a drug free work place. This organization uses E-Verify to confirm employment eligibility in the US. #MHR Primary Location: Wisconsin-Madison-Hilton Madison Monona TerraceWork Locations: Hilton Madison Monona Terrace 9 East Wilson Street Madison 53703Job: Property ExecutiveJob Posting: Dec 29, 2025, 8:23:16 PM

The Operations Manager assists the General Manager in promoting, managing, and coordinating the daily operations of the hotel. This position assists in implementing and communicating company policies and standards as well as providing excellent customer service. JOB DUTIES: Operational Management Duties Assists the General Manager in leading the departmental teams in the development and implementation of property-wide strategies. Oversees the rooms division and food & beverage outlets & other hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests. Assists the GM in preparation of forecasts and reports and assists in the development, implementation, and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Monitors and maintains the front office systems and equipment to ensure optimum performance. Ensures a viable key control program is in place. Provides a safe working environment in compliance with OSHA/MSDS. Management of the Guest Experience Assists in providing leadership to all hotel associates and inspiring them to achieve the hotel's customer service goals and objectives. Attentive to guest satisfaction scores and works toward increasing departmental and overall guest satisfaction. Creates specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Takes proactive approaches when dealing with guest concerns. Resolves customer complaints and anticipates potential problems by reviewing and monitoring operational issues, business flow and associate performance. Assists employees in understanding guests' ever-changing needs and expectations, and how to exceed them. Makes sure that staffing levels are appropriate to exceed guest expectations. Assists with Guest Service Training, including training on Service Recovery, creating service “wow's” and opportunities to upsell and cross-sell. Employee and Manager Relations Assists with interviewing, selection, training, scheduling, coaching and support of associates, ensuring they perform in accordance with established hotel standards and consistent with our hotel core values. In conjunction with General Manager, sets clear performance expectations for managers and staff. Works with HR to ensure orientations and trainings are completed in a timely fashion. Takes proactive approaches when dealing with employee concerns. Appropriately assesses contributions and performance of employees; provides appropriate recognition. Assists team supervisors with constructive coaching and counseling. Stays readily available and approachable for all employees. Practices open door policy. Involves HR when appropriate and in a timely manner. Leads by example demonstrating self-confidence, energy and enthusiasm. Quality Control Solicits feedback for continuous improvement. Ensures the hotel is meeting all quality standards including customer service, check-in/reservation process, safety and security/loss prevention, coffee service/breakfast, maintenance, housekeeping, and laundry standards. Serve on the hotel's safety committee. Position Requirements Intermediate knowledge of overall hotel operations. Marriott experience preferred. Working knowledge of Microsoft Office products including Word, Excel, and Outlook. Must have valid driver's license, and acceptable driving history subject to company approval. The ability to demonstrate leadership and a professional image to associates and guests. Strong management skills: ability to appropriately assign/delegate work and authority to others in the accomplishment of goals. Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. Ability to manage difficult guest situations; responds promptly to guest needs. Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures. Excellent interpersonal skills demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds. Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written. The ability to foster commitment, team spirit and trust. A serious contender for upward mobility potential; to pivot to the GM role in one (1) to three (3) years. Associate or Bachelor's degree preferred. Work Environment Work schedule varies and may include working on holidays, weekends, and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

PM Hotel Operations Assistant Manager (Overnight) Schedule: 11:00 PM - 7:00 AM Status: Non-Exempt Requirements: Weekends and holidays required; hours based on hotel occupancy and organizational needs Review: 90-day performance review The PM Hotel Operations Assistant Manager plays a key leadership role in overnight hotel operations. This position is responsible for overseeing multiple operational teams, ensuring departments meet performance expectations, and maintaining safe, clean, and efficient facilities. While the focus is on oversight, delegation, and coordination, the Assistant Manager must also be willing to step in alongside the team when operational needs require. This role reports directly to the PM Hotel Operations Manager and provides leadership to Supervisors, Team Leads, and frontline staff. Key Responsibilities Oversee PM Hotel Operations, including Supervisors, Team Leads, and assigned teams Coach, train, and support leadership and frontline staff to ensure consistent performance and accountability Monitor and support the following departments and functions: 2nd shift Laundry operations (including running the department as needed) Runners Security PM Maintenance General cleaning operations Ensure teams have the tools, supplies, and resources needed to be successful Conduct building inspections to identify issues related to housekeeping and maintenance; delegate and follow up on corrective actions Perform room inspections to ensure cleanliness and quality standards are met Inspect company vehicles to ensure cleanliness, proper care, and safe operation Coordinate and oversee snow removal and winterization of buildings Assist with problem-solving, incident response, and operational decision-making during overnight hours Promote a respectful, inclusive, and collaborative work environment for a globally diverse workforce Qualifications Previous supervisory or management experience required (hotel, maintenance, or operations experience preferred) Willing to train highly motivated candidates with transferable leadership experience Comfortable working with a diverse workforce, including international J-1 students; able to collaborate across cultures and language barriers Valid U.S. driver's license with a good driving history Ability to lift 50-75 lbs and remain on feet for extended periods of time Strong organizational, communication, and leadership skills Ability to remain calm, decisive, and solutions-focused in a fast-paced overnight environment What We Offer: On Demand Pay- Get Paid the Same Day you Work! Fun and Exciting Work Environment! FREE Waterpark Park & Theme Park Passes (based on resort occupancy) Full Time, Part Time and Seasonal Positions Employee discounts on hotel rooms, retail and food Company-wide outings Full Time Employees are Eligible for Benefits: Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment 401K and Paid Time Off after 1 Year of Employment For more information about our property, visit our website: ******************************

We are seeking a dynamic, strategic leader with exceptional communication and team engagement skills to join Marcus Hotels and Resorts as the General Manager of the Hilton Madison Monona Terrace. This individual will be responsible for delivering operational excellence and memorable guest experiences while fostering a positive, high-performance culture. Success in this role will be measured by the achievement of financial goals, guest satisfaction scores, associate engagement results, and the hotel's continued reputation as a pillar in the Madison community. If you are a results-oriented leader passionate about hospitality, team development, and community engagement, we invite you to explore this exciting opportunity with us. About the Hilton Madison Monona Terrace Nestled on the sparkling shores of Lake Monona, the Hilton Madison Monona Terrace offers breathtaking views of the city and surrounding lakes. Built in 2000, this 14-story, 240-room hotel is just one block from the State Capitol and minutes from the University of Wisconsin. Adjacent to the vibrant Monona Terrace Community and Convention Center, the property offers guests easy access to rooftop concerts, lakeside cultural events, and local art exhibits. What you will be doing\: Champion the hotel's strategic vision and drive its execution through innovative planning and decisive leadership. Foster a culture of excellence by empowering associates to deliver outstanding guest service and personalized care. Serve as an active community partner, enhancing the hotel's presence and impact within the local area. Ensure financial performance by delivering accurate forecasts and making timely staffing and operational adjustments. Lead revenue-generating initiatives and adapt quickly to market trends by guiding Commercial Team efforts. Engage directly in sales efforts through property tours, presentations, and client meetings to support business growth. Oversee the recruitment, training, development, and retention of top talent across all departments. Provide ongoing support and guidance to team members, cultivating a respectful and productive work environment. What we are looking for: Team-oriented and people-centric Exceptional attention to detail Quantifiable track record of past success Associate champion with strong selection, development and mentorship experience Strategic thinker as it relates to business leadership and revenue management Ability to direct marketing and sales efforts to constantly position property as a compset leader Capable of gathering/analyzing competitive market intelligence Experience as a Hotel General Manager or other key leadership roles within a full-service branded or non-branded environment is required (Hilton brand and systems experience would be helpful) Previous experience in union settings beneficial A Bachelor's degree is not required but greatly preferred What's in it for you? Standard Hotel Executive privileges Potential for annual incentives based on property and personal performance Discounts at Marcus Hotels & Resort locations & Hilton worldwide locations Free/discounted movie tickets at Marcus Theater locations Participation in a matching 401k after one month Medical, dental, vision and life insurance A generous Paid Time Off (PTO) program Free employee parking on site Free meal during each shift worked Hilton branded training and development Ability to transfer and promote within Marcus Hotels & Resorts Who We Are A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 16 hotels and resorts, our properties are known for their unique character and style. We are an equal opportunity employer and maintain a drug free work place. This organization uses E-Verify to confirm employment eligibility in the US. #MHR

About Us We are experts in lifestyle, boutique hotels and restaurants. We elevate our food and beverage to match the quality and sensorial experience of our hotels. We create memories, bring dreams to life, and deliver unmatched perfection around every corner. From the moment of arrival, guests are met with personalized and thoughtful service. This is where you can be yourself and truly succeed. Join our team of innovators! View our company culture videosto learn more about us and how we make every moment matter. Hotel Metro, Autograph Collection Located in a building dating back to the 1930s, this intimate historic hotel in downtown Milwaukee offers a fresh take on an art deco experience. The hotel's exemplary restaurant, Oggie's, features a modern European menu with a mid-western charm and Milwaukee's only rooftop tiki bar, Pufferfish. You should join our team if you believe... · It's exciting to challenge the status quo and never stop innovating. · That life is in the details. · It's rewarding to cultivate experiences for our guests & our Experience Curators. · That, as hoteliers and restaurant operators, we are storytellers for the hotels & restaurants in our communities. · It's empowering to exercise creativity and collaboration. · In a service and delivery experience that encompasses all 5 senses. You're a great fit for this role if you love... · Providing guidance and oversight to multiple departments. · Executing programs and processes that drive teams to SUCCEED. · Communicating and connecting with your teams to keep them informed and engaged. · Diving into the details of what makes your property tick. · Collaborating on solutions across a wide range of hotels and outlets. · To create positive returns for owners. We're excited to have you join us because... · You have extensive experience in hotel & restaurant operations with full-service, four-diamond luxury boutique hotels. · You are an exceptional communicator who can get their point across effectively and skillfully. · You're a bona fide leader, who's helmed other hotel and restaurant operations to prosperity and growth. · You have a passion for being outside your office, in the space where our magic happens. · You love to curate experiences that make every moment matter.

We're seeking an energetic, visionary leader to serve as Director of Rooms at the Grand Geneva Resort & Spa. In this role, you'll oversee all front office and housekeeping operations, ensuring seamless, profitable performance while upholding the highest quality standards. As a key member of the Executive Committee, you'll influence strategic decisions that shape our AAA Four Diamond resort experience. This is an extraordinary opportunity to showcase your leadership at a prestigious, full-service destination and help us deliver the exceptional guest experiences that set us apart. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses and an 11-hole short course, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you. What you will be doing: * Oversee rooms operations, including front office and housekeeping, to ensure smooth daily operations. * Oversee vacation club operations, including reporting to board of directors and brand. * Enhance the guest experience by monitoring guest satisfaction scores, address concerns, and lead initiatives to improve service quality. * Lead and develop a high-performing team by recruiting, training, scheduling, and motivating staff while upholding exceptional service standards. * Ensure financial performance by controlling payroll, expenses, and budgeting to align with business goals. * Drive revenue and strategy through forecasting, pricing strategies, and strategic planning to maximize room revenue. * Uphold cleanliness and quality, ensuring guest areas meet brand standards and housekeeping maintains top-tier service levels. * Foster cross-department collaboration by maintaining strong communication and supporting other hotel leaders in achieving success. * Handle guest issues and complaints while empowering staff to resolve problems and step in when needed to ensure guest satisfaction. What we are looking for: * Previous experience in Rooms Operations (Housekeeping, Front Office and Guest Services) with prior management and leadership oversight, preferably as director or general manager. * Demonstrates hospitality expertise and strong knowledge of housekeeping procedures, hotel registration and reservation systems, and dealing with special projects while balancing daily responsibilities. * Ability to interpret and analyze financial statements to identify issues and recommend effective solutions. * Experience with Opera, HotSOS, Revinate,UKG, and statistical data analysis for operational improvements highly preferred. * Ability to train, mentor, and develop staff for career growth. * Skilled in handling guest issues with professionalism, patience, and diplomacy as well as be able to problem solve and demonstrate conflict resolution amongst staff. * Excellent interpersonal, communication, organization, analytical, and leadership skills. * Ability to work varied shifts, including nights, weekends, and holidays, with physical stamina for inspections. What's in it for you? * Eligible for customary Executive Committee benefits and annual Executive Committee bonus * Signing privileges at Grand Geneva food & beverage outlets * Room discounts at Marcus Hotels & Resorts properties * Discounts at other Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa * "Two for One" movie theater coupons at Marcus Theatres * Free employee parking and meal during shift * Complimentary gym membership * Ability to grow your career and transfer from one property to another * Paid time off * Flexible scheduling * Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match * And more! About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an Equal Opportunity Employer. Additional Information

Director of Rooms - (250002UL) Description We're seeking an energetic, visionary leader to serve as Director of Rooms at the Grand Geneva Resort & Spa. In this role, you'll oversee all front office and housekeeping operations, ensuring seamless, profitable performance while upholding the highest quality standards. As a key member of the Executive Committee, you'll influence strategic decisions that shape our AAA Four Diamond resort experience. This is an extraordinary opportunity to showcase your leadership at a prestigious, full-service destination and help us deliver the exceptional guest experiences that set us apart. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses and an 11-hole short course, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you. What you will be doing:· Oversee rooms operations, including front office and housekeeping, to ensure smooth daily operations. · Oversee vacation club operations, including reporting to board of directors and brand. · Enhance the guest experience by monitoring guest satisfaction scores, address concerns, and lead initiatives to improve service quality. · Lead and develop a high-performing team by recruiting, training, scheduling, and motivating staff while upholding exceptional service standards. · Ensure financial performance by controlling payroll, expenses, and budgeting to align with business goals. · Drive revenue and strategy through forecasting, pricing strategies, and strategic planning to maximize room revenue. · Uphold cleanliness and quality, ensuring guest areas meet brand standards and housekeeping maintains top-tier service levels. · Foster cross-department collaboration by maintaining strong communication and supporting other hotel leaders in achieving success. · Handle guest issues and complaints while empowering staff to resolve problems and step in when needed to ensure guest satisfaction. What we are looking for:· Previous experience in Rooms Operations (Housekeeping, Front Office and Guest Services) with prior management and leadership oversight, preferably as director or general manager. · Demonstrates hospitality expertise and strong knowledge of housekeeping procedures, hotel registration and reservation systems, and dealing with special projects while balancing daily responsibilities. · Ability to interpret and analyze financial statements to identify issues and recommend effective solutions. · Experience with Opera, HotSOS, Revinate,UKG, and statistical data analysis for operational improvements highly preferred. · Ability to train, mentor, and develop staff for career growth. · Skilled in handling guest issues with professionalism, patience, and diplomacy as well as be able to problem solve and demonstrate conflict resolution amongst staff. · Excellent interpersonal, communication, organization, analytical, and leadership skills. · Ability to work varied shifts, including nights, weekends, and holidays, with physical stamina for inspections. What's in it for you?· Eligible for customary Executive Committee benefits and annual Executive Committee bonus· Signing privileges at Grand Geneva food & beverage outlets· Room discounts at Marcus Hotels & Resorts properties· Discounts at other Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa· “Two for One” movie theater coupons at Marcus Theatres· Free employee parking and meal during shift· Complimentary gym membership· Ability to grow your career and transfer from one property to another· Paid time off· Flexible scheduling· Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match· And more!About Us:A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U. S. -based portfolio of 16 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an Equal Opportunity Employer. Primary Location: Wisconsin-Lake Geneva-Grand Geneva ResortWork Locations: Grand Geneva Resort 7036 Grand Geneva Way Highway 50 East Lake Geneva 53147Job: Property ExecutiveJob Posting: Dec 17, 2025, 7:46:02 PM