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Become A Hotel General Manager

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Working As A Hotel General Manager

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • $52,257

    Average Salary

What Does A Hotel General Manager Do

Lodging managers ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of establishment with accommodations. Lodging managers also ensure that the establishment is run efficiently and profitably.

Duties

Lodging managers typically do the following:

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Ensure that company standards for guest services, décor, and housekeeping are met
  • Answer questions from guests about hotel policies and services
  • Keep track of how much money the hotel or lodging facility is making
  • Interview, hire, train, and sometimes fire staff members
  • Monitor staff performance to ensure that guests are happy and that the hotel is well run
  • Coordinate front-office activities of hotels or motels and resolve problems
  • Set room rates and budgets, approve expenditures, and allocate funds to various departments

A comfortable room, good food, and a helpful staff can make being away from home an enjoyable experience for guests on vacation or business travel. Lodging managers occasionally greet and register guests. They also try to make sure that guests have a good experience.

Lodging establishments vary in size, from independently owned bed and breakfasts to motels with just a few rooms or to hotels that can hold more than 1,000 guests. Services can vary by providing a room, granting access to a swimming pool, offering a free breakfast, having a full-service restaurant, having a lobby, operating a casino, and hosting conventions.

Many lodging managers use online social media for marketing purposes.

The following are examples of types of lodging managers:

General managers oversee all lodging operations at a property. At large hotels with several departments and multiple layers of management, the general manager and several assistant managers coordinate the activities of separate departments. These departments may include housekeeping, human resources, administration, marketing and sales, purchasing, security, maintenance, recreational facilities, and other activities. For more information, see the profiles on human resources managers; public relations and fundraising managers; financial managers; advertising, promotions, and marketing managers; and food service managers.

Revenue managers work in financial management, monitoring room sales and reservations, overseeing accounting and cash-flow matters at the hotel, projecting occupancy levels, and deciding which rooms to discount and when to offer special rates.

Front-office managers coordinate reservations and room assignments and train and direct the hotel’s front-desk staff. They ensure that guests are treated courteously, that complaints and problems are resolved, and that requests for special services are carried out. Most front-office managers are also responsible for adjusting bills.

Convention service managers coordinate the activities of various departments, to accommodate meetings, conventions, and special events. They meet with representatives of groups to plan the number of conference rooms to be reserved, design the configuration of the meeting space, and determine what other services the groups will need, such as catering or audiovisual requirements. During a meeting or event, they resolve unexpected problems and ensure that hotel operations meet a group’s expectations.

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How To Become A Hotel General Manager

Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations. 

Education

Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.

Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.

At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.

Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.

Work Experience in a Related Occupation

Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.

Licenses, Certifications, and Registrations

Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.

Advancement

Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.

Important Qualities

Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.

Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.

Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.

Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.

Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.

Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.

Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.

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Hotel General Manager jobs

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Hotel General Manager Demographics

Gender

Male

60.6%

Female

37.5%

Unknown

1.9%
Ethnicity

White

76.9%

Hispanic or Latino

10.4%

Asian

9.7%

Unknown

2.7%

Black or African American

0.4%
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Languages Spoken

Spanish

37.5%

French

12.5%

Russian

12.5%

Italian

12.5%

Bulgarian

6.3%

German

6.3%

Czech

6.3%

Slovak

6.3%
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Hotel General Manager Education

Schools

University of Phoenix

10.7%

Michigan State University

8.9%

Johnson & Wales University

7.1%

Cornell University

7.1%

Arizona State University

5.4%

University of Central Florida

5.4%

Webster University

5.4%

Florida International University

5.4%

Purdue University

5.4%

University of Nevada - Reno

3.6%

University of Alabama

3.6%

Boise State University

3.6%

University of Kentucky

3.6%

Harvard University

3.6%

Florida Atlantic University

3.6%

Drexel University

3.6%

University of New Hampshire

3.6%

Strayer University

3.6%

Georgia State University

3.6%

University of Wisconsin - Stout

3.6%
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Majors

Business

39.8%

Hospitality Management

13.7%

Management

10.0%

Health Care Administration

4.1%

Accounting

3.7%

Education

3.7%

Human Resources Management

3.3%

Marketing

2.5%

Psychology

2.1%

Political Science

2.1%

Communication

2.1%

Liberal Arts

2.1%

Specialized Sales And Merchandising

1.7%

Finance

1.7%

General Studies

1.7%

History

1.7%

Culinary Arts

1.2%

Journalism

1.2%

International Business

0.8%

Natural Resources Management

0.8%
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Degrees

Bachelors

36.1%

Other

32.9%

Masters

11.3%

Associate

8.7%

Certificate

6.8%

Doctorate

1.9%

Diploma

1.3%

License

1.0%
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Real Hotel General Manager Salaries

Job Title Company Location Start Date Salary
General Manager-Hotel Meadowood Resort LLC Saint Helena, CA Oct 31, 2016 $200,000 -
$250,000
General Manager-Hotel Meadowood Resort LLC Saint Helena, CA Sep 04, 2015 $175,000 -
$225,000
Hotel General Manager Morgans Hotel Group Management LLC New York, NY Sep 15, 2013 $167,278
Hotel General Manager The Hong Kong and Shanghai Hotels, Limited Carmel Valley Village, CA Jan 05, 2016 $163,900
Hotel General Manager The Hong Kong and Shanghai Hotels, Limited Carmel Valley Village, CA May 11, 2015 $159,132
Hotel General Manager The Hong Kong and Shanghai Hotels, Limited Carmel Valley Village, CA May 16, 2013 $154,500
Hotel General Manager The Hong Kong and Shanghai Hotels, Limited Carmel Valley Village, CA Oct 02, 2012 $154,500
Hotel General Manager Aqua Soleil Hotel and Spa Desert Hot Springs, CA Apr 27, 2016 $132,891
Hotel General Manager McClaskey of Teton LLC Jackson, WY Jan 04, 2010 $120,000
Hotel General Manager Potomac Hospitality Services, Inc. Washington, DC Aug 05, 2013 $120,000 -
$140,000
Hotel General Manager Waterford Hotel Group Hartford, CT Apr 22, 2011 $110,000
Hotel General Manager McSam Brooklyn LLC Islandia, NY Nov 23, 2016 $70,000
General Hotel Manager 299 Madison Ave LLC New York, NY Oct 01, 2010 $70,000
Hotel General Manager McSam Brooklyn LLC NY Nov 23, 2016 $70,000
Hotel General Manager GDG Lynchburg Hotel, LLC Lynchburg, VA Nov 14, 2013 $70,000
Hotel General Manager Ratan LLC North Bergen, NJ Jan 09, 2016 $69,000
Hotel General Manager Ratan LLC North Bergen, NJ Aug 31, 2016 $69,000
General Manager Hotel Night Shift Shubh Hotels Detroit LLC Detroit, MI Aug 22, 2008 $67,034
Hotel General Manager Ratan Hospitality Group LLC NJ Nov 23, 2016 $65,000
Hotel General Manager JAI Sterling Hotel, LLC Sterling, VA Jan 09, 2016 $50,000 -
$52,000
General Hotel Manager Shivam LLC Dickinson, ND Oct 31, 2009 $50,000
Hotel General Manager RAOH Associates LLC Columbus, OH May 31, 2013 $50,000
Hotel General Manager RAOH Associates LLC Columbus, OH Jun 01, 2013 $50,000
General Hotel Manager Denver Heights International LLC Denver, CO Jul 22, 2013 $49,774 -
$58,967
General and Operations Hotel Manager R.A.P.Ventures Inc. D/B/A/Ramada Inn Saint Petersburg, FL Jan 27, 2010 $49,650
Hotel General Manager 19 St. Enterprise Inc. New York, NY Oct 01, 2010 $47,375

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Top Skills for A Hotel General Manager

HotelStaffPayrollGuestRoomsFinancialPerformanceOccupancyEnsureGuestSatisfactionFrontDeskCustomerServiceHotelOperationsGoalsHumanResourcesSafetyRevenueManagementPBeverageOperationsSuitesDailyOperationsRevparGuestServiceScoresADR

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Top Hotel General Manager Skills

  1. Hotel Staff
  2. Payroll
  3. Guest Rooms
You can check out examples of real life uses of top skills on resumes here:
  • Put together staff in front desk, housekeeping and maintenance and responsible for supervising hotel staff and personnel.
  • Prepared timecards for payroll processing.
  • Updated all guest rooms, guest dining area, main lobby, and catering and convention space.
  • Delivered results that exceed guest satisfaction and financial performance objectives.
  • Reinstated daily hot breakfast, raised rates and improved daily occupancy and average daily rates.

Top Hotel General Manager Employers

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