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Become A Hotel General Manager

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Working As A Hotel General Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $52,257

    Average Salary

What Does A Hotel General Manager Do At Kimpton Hotels

* Manages all hotel employees (includes, Housekeeping, Engineering, Sales, Front Office, and Reservations).
* Is responsible for the overall direction, coordination, and evaluation of these units.
* Also directly supervises all non-supervisory employees.
* Carries out supervisory responsibility in accordance with the organization's policies and applicable laws.
* Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising, performance; rewarding and disciplining employees; addressing complaints and resolving problems

What Does A Hotel General Manager Do At Love's Travel Stops & Country Stores

* Responsible for overseeing the retention and acquisition of accounts by growing existing accounts and generating new business to a level that meets or exceeds sales forecasts.
* Executes all aspects of the sales and marketing plans to surpass revenue goals.
* This includes making outside sales calls and cold calls while maintaining relationships with current accounts.
* Builds and maintains relationships with key Clients.
* Creates and solicits new business through innovative means.
* Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction.
* Responsibilities include overseeing the interviewing, hiring, training, work direction, and performance management of all employees.
* Also tasked with creating a motivating work environment to allow for development of employees.
* Contributes to the successful development of the Hotel Staff.
* Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures.
* Review all departmental schedules for accuracy and staffing demands.
* Conducts all daily, weekly, quarterly, and annual meetings.
* Oversees annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines.
* Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information.
* Reviews and validates vendor invoices.
* Prepares annual budgets and weekly forecasts updates.
* Develops a long‐term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff.
* Oversees advertising and marketing campaigns for the hotel.
* Offer guests assistance whenever possible.
* Responsible for resolving escalated customer relations issues.
* Answers inquiries pertaining to hotel policies and services.
* Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
* Responsible for positively representing and promoting the property.
* Ensures systems and procedures are in place and followed for guest safety and security.
* Fills in vacant shifts as needed.
* Additional tasks and all other duties as assigned by Director

What Does A Hotel General Manager Do At Marriott

* Our jobs arent just about moving items from one place to another.
* Instead, we want to build an experience that is memorable and unique " and each position contributes to making that possible for our guests.
* At our hotels, Runners work across departments to ensure that guests and associates have what they need at the point in time when they need it.
* Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our Runners move about their space to get the job done.
* They are critical to ensure smooth operations throughout the entire hotel.
* No matter what position you are in, there are a few things that are critical to success " ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
* Runners will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps), ensure they have what they need to do their work (read and visually verify information in a variety of formats, including small print; visually inspect tools, equipment, or machines), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
* Doing all of these things well, and other reasonable job duties as requested, is critical for Runners " to get it right for our guests and our business each and every time.
* We are pleased to announce that we have implemented open applicant hours.
* Applicants can come to our hotel after you have applied online.
* You must apply online prior to being interviewed at www.marriott.com/careers Please visit us at 700 S Florida Ave, Tampa, FL 33602 during the following days and times: Mondays, Wednesday, and Fridays from 10:00 a.m. " 3:00 p.m. and sign in at Loss Prevention.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=17002P3N Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin

What Does A Hotel General Manager Do At American Cruise Lines

Manage all aspects of the hotel environment through a team of assistant managers and service members Process financial transactions and manage the business office Become a hands on leader in the housekeeping and food service departments Demonstrate the highest level of personalized service to guests Sell tickets onboard for future cruises to happy guests

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How To Become A Hotel General Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 


Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Hotel General Manager jobs

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Hotel General Manager Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Russian

  • Italian

  • Bulgarian

  • German

  • Czech

  • Slovak

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Hotel General Manager

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Hotel General Manager Education

Hotel General Manager

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Real Hotel General Manager Salaries

Job Title Company Location Start Date Salary
Hotel General Manager Morgans Hotel Group Management LLC New York, NY Sep 15, 2013 $167,278
Hotel General Manager The Hong Kong and Shanghai Hotels, Limited Carmel Valley Village, CA Jan 05, 2016 $163,900
Hotel General Manager The Hong Kong and Shanghai Hotels, Limited Carmel Valley Village, CA May 11, 2015 $159,132
Hotel General Manager The Hong Kong and Shanghai Hotels, Limited Carmel Valley Village, CA May 16, 2013 $154,500
Hotel General Manager The Hong Kong and Shanghai Hotels, Limited Carmel Valley Village, CA Oct 02, 2012 $154,500
Hotel General Manager Aqua Soleil Hotel and Spa Desert Hot Springs, CA Apr 27, 2016 $132,891
Hotel General Manager McClaskey of Teton LLC Jackson, WY Jan 04, 2010 $120,000
Hotel General Manager Potomac Hospitality Services, Inc. Washington, DC Aug 05, 2013 $120,000 -
Hotel General Manager Waterford Hotel Group Hartford, CT Apr 22, 2011 $110,000
Hotel General Manager Waterford Hotel Group Hartford, CT Sep 28, 2010 $110,000
Hotel General Manager Nh Hotels USA Inc. New York, NY Sep 12, 2013 $108,074
Hotel General Manager Aqua Soleil Hotel & Spa LLC Desert Hot Springs, CA Oct 01, 2015 $72,000
Hotel/Resort General Manager Aqua Soleil Hotel and Spa LLC Desert Hot Springs, CA Oct 01, 2012 $72,000
Hotel General Manager McSam Brooklyn LLC Islandia, NY Nov 23, 2016 $70,000
Hotel General Manager McSam Brooklyn LLC NY Nov 23, 2016 $70,000
Hotel General Manager GDG Lynchburg Hotel, LLC Lynchburg, VA Nov 14, 2013 $70,000
Hotel General Manager Ratan LLC North Bergen, NJ Jan 09, 2016 $69,000
Hotel General Manager Ratan LLC North Bergen, NJ Aug 31, 2016 $69,000
Hotel General Manager Ratan Hospitality Group LLC NJ Nov 23, 2016 $65,000
Hotel General Manager Rana Hotels LLC Hebron, OH Mar 27, 2012 $50,294
Hotel General Manager JAI Sterling Hotel, LLC Sterling, VA Jan 09, 2016 $50,000 -
Hotel General Manager RAOH Associates LLC Columbus, OH May 31, 2013 $50,000
Hotel General Manager RAOH Associates LLC Columbus, OH Jun 01, 2013 $50,000
Hotel General Manager 19 St. Enterprise Inc. New York, NY Oct 01, 2010 $47,375
Hotel General Manager 893 Broadway Ny Inc. New York, NY Oct 01, 2012 $46,436
Hotel General Manager Buddy LLC Monroe, MI Apr 15, 2013 $45,000

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Top Skills for A Hotel General Manager


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Top Hotel General Manager Skills

  1. Hotel Staff
  2. Payroll
  3. Guest Rooms
You can check out examples of real life uses of top skills on resumes here:
  • Put together staff in front desk, housekeeping and maintenance and responsible for supervising hotel staff and personnel.
  • Prepared timecards for payroll processing.
  • Updated all guest rooms, guest dining area, main lobby, and catering and convention space.
  • Delivered results that exceed guest satisfaction and financial performance objectives.
  • Reinstated daily hot breakfast, raised rates and improved daily occupancy and average daily rates.

Top Hotel General Manager Employers

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