Working as a Hotel Manager

What Does a Hotel Manager Do

Lodging managers ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of establishment with accommodations. Lodging managers also ensure that the establishment is run efficiently and profitably.

Duties

Lodging managers typically do the following:

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Ensure that company standards for guest services, décor, and housekeeping are met
  • Answer questions from guests about hotel policies and services
  • Keep track of how much money the hotel or lodging facility is making
  • Interview, hire, train, and sometimes fire staff members
  • Monitor staff performance to ensure that guests are happy and that the hotel is well run
  • Coordinate front-office activities of hotels or motels and resolve problems
  • Set room rates and budgets, approve expenditures, and allocate funds to various departments

A comfortable room, good food, and a helpful staff can make being away from home an enjoyable experience for guests on vacation or business travel. Lodging managers occasionally greet and register guests. They also try to make sure that guests have a good experience.

Lodging establishments vary in size, from independently owned bed and breakfasts to motels with just a few rooms or to hotels that can hold more than 1,000 guests. Services can vary by providing a room, granting access to a swimming pool, offering a free breakfast, having a full-service restaurant, having a lobby, operating a casino, and hosting conventions.

Many lodging managers use online social media for marketing purposes.

The following are examples of types of lodging managers:

General managers oversee all lodging operations at a property. At large hotels with several departments and multiple layers of management, the general manager and several assistant managers coordinate the activities of separate departments. These departments may include housekeeping, human resources, administration, marketing and sales, purchasing, security, maintenance, recreational facilities, and other activities. For more information, see the profiles on human resources managers; public relations and fundraising managers; financial managers; advertising, promotions, and marketing managers; and food service managers.

Revenue managers work in financial management, monitoring room sales and reservations, overseeing accounting and cash-flow matters at the hotel, projecting occupancy levels, and deciding which rooms to discount and when to offer special rates.

Front-office managers coordinate reservations and room assignments and train and direct the hotel’s front-desk staff. They ensure that guests are treated courteously, that complaints and problems are resolved, and that requests for special services are carried out. Most front-office managers are also responsible for adjusting bills.

Convention service managers coordinate the activities of various departments, to accommodate meetings, conventions, and special events. They meet with representatives of groups to plan the number of conference rooms to be reserved, design the configuration of the meeting space, and determine what other services the groups will need, such as catering or audiovisual requirements. During a meeting or event, they resolve unexpected problems and ensure that hotel operations meet a group’s expectations.

How To Become a Hotel Manager

Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations. 

Education

Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.

Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.

At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.

Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.

Work Experience in a Related Occupation

Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.

Licenses, Certifications, and Registrations

Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.

Advancement

Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.

Important Qualities

Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.

Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.

Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.

Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.

Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.

Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.

Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.

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Average Salary$60,004
Job Growth Rate1%

Hotel Manager Jobs

Hotel Manager Career Paths

Top Careers Before Hotel Manager
Manager6.7 %
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Top Careers After Hotel Manager
Manager5.6 %
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What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Hotel Manager

Hotel Managers in America make an average salary of $60,004 per year or $29 per hour. The top 10 percent makes over $84,000 per year, while the bottom 10 percent under $42,000 per year.
Average Salary
$60,004

Best Paying Cities

City
Average Salary

Recently Added Salaries

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Hotel Manager
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Concord Hospitality
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$104,15011/02/2019
$104,150
Hotel Manager
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Fairbridge Inn .and. Suites
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09/06/2019
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$25,04409/06/2019
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Fairfax Drive Investments LLC
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08/20/2019
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$68,24508/20/2019
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Benchmark
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08/01/2019
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$50,00008/01/2019
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Benchmark Hospitality
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07/31/2019
07/31/2019
$50,00007/31/2019
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Hotel Manager Demographics

Gender

Male

49.4 %

Female

47.6 %

Unknown

3.0 %
Ethnicity

White

58.2 %

Hispanic or Latino

17.2 %

Black or African American

10.6 %
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Foreign Languages Spoken

Spanish

36.1 %

French

16.9 %

German

10.5 %
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Hotel Manager Education

Schools

University of Nevada - Las Vegas

20.5 %

Johnson & Wales University

9.7 %

Cornell University

8.5 %

College of Southern Nevada

5.1 %
Show More
Majors

Business

29.5 %

Hospitality Management

26.9 %

Management

5.1 %

Accounting

4.7 %
Show More
Degrees

Bachelors

44.8 %

Associate

17.3 %

High School Diploma

15.8 %

Masters

8.8 %
Show More

Entry Level Jobs For Becoming A Hotel Manager

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Part Time
Internship
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Top Skills For a Hotel Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 36.4% of hotel managers listed guest rooms on their resume, but soft skills such as business skills and leadership skills are important as well.

Best States For a Hotel Manager

Some places are better than others when it comes to starting a career as a hotel manager. The best states for people in this position are New York, Connecticut, Rhode Island, and Delaware. Hotel managers make the most in New York with an average salary of $84,270. Whereas in Connecticut and Rhode Island, they would average $83,825 and $83,696, respectively. While hotel managers would only make an average of $83,060 in Delaware, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Delaware

Total Hotel Manager Jobs:
319
Highest 10% Earn:
$151,000
Location Quotient:
1.12
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. West Virginia

Total Hotel Manager Jobs:
493
Highest 10% Earn:
$135,000
Location Quotient:
1.32
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Connecticut

Total Hotel Manager Jobs:
1,051
Highest 10% Earn:
$153,000
Location Quotient:
0.95
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Hotel Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a hotel manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless hotel manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Hotel Manager Resume

At Zippia, we went through countless hotel manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Top Hotel Manager Employers

1. Extended Stay America
4.5
Avg. Salary: 
$31,512
Hotel Managers Hired: 
122+
2. PetSmart
4.6
Avg. Salary: 
$32,760
Hotel Managers Hired: 
55+
3. Holiday Inn Express
3.5
Avg. Salary: 
$30,927
Hotel Managers Hired: 
41+
4. Hyatt
4.4
Avg. Salary: 
$31,843
Hotel Managers Hired: 
25+
5. Hilton Worldwide Holdings
4.7
Avg. Salary: 
$31,688
Hotel Managers Hired: 
24+
6. Marriott International
4.7
Avg. Salary: 
$33,316
Hotel Managers Hired: 
23+

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Updated October 2, 2020