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Become A Hotel Manager

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Working As A Hotel Manager

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • $54,500

    Average Salary

What Does A Hotel Manager Do At Marriott

* Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.
* Monitors and controls financial and administrative responsibilities including asset protection.
* Provides clear and concise communications to everyone having ownership in the success of the event.
* Identifies training opportunities and plans a strategy to accomplish goals.
* CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
* CORE WORK ACTIVITIES Managing Banquet Operations Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
* Applies knowledge of all laws, as they relate to an event.
* Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
* Adheres to and reinforces all standards, policies, and procedures.
* Maintains established sanitation levels.
* Manages departmental inventories and maintains equipment.
* Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
* Schedules banquet service staff to forecast and service standards, while maximizing profits.
* Assists team in developing lasting relationships with groups to retain business and increase growth.
* Participating in and Leading Banquet Teams Sets goals and delegates tasks to improve departmental performance.
* Conducts monthly department meetings with the Banquet team.
* Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
* Acts as a liaison to the kitchen staff.
* Leads shifts and actively participates in the servicing of events.
* Ensuring and Providing Exceptional Customer Service Sets a positive example for guest relations.
* Interacts with guests to obtain feedback on product quality and service levels.
* Responds to and handles guest problems and complaints.
* Empowers employees to provide excellent customer service.
* Ensures employees understand expectations and parameters.
* Strives to improve service performance.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Reviews comment cards and guest satisfaction results with employees.
* Conducting Human Resources Activities Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
* Observes service behaviors of employees and provides feedback to individuals.
* Monitors progress and leads discussion with staff each period.
* Participates in the development and implementation of corrective action plans.
* Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
* Attends and participates in all pertinent meetings.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=17002J99 Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin

What Does A Hotel Manager Do At Las Vegas Sands Corp.

* Manages and oversees shop operations.
* Responsible for all timesheets, sign-in sheets, etc. for Team Members in shop.
* Daily coordination of property maintenance and scheduling.
* Assists Engineering Department wherever needed to promote the safety and well being of the guests/employees and to protect the facility as directed by your supervisor.
* Plans and organizes special work projects.
* Assists Engineers whenever possible.
* Maintains a current MSDS book.
* Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
* Consistent and regular attendance is an essential function of this job.
* Performs other related duties as assigned.
* Additional Duties & Responsibilities:
* Company Standards of Conduct
* All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times.
* Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
* Team Members are expected to behave in a manner that supports a harmonious work environment to help us deliver unmatched service to our guests and customers.
* Additional Duties & Responsibilities:
* Additional Duties & Responsibilities

What Does A Hotel Manager Do At American Cruise Lines

* Manage the relationship between the front and back of the house.
* Expedite food orders and manage banquet style dining service.
* Supervise a crew of 15+ wait staff and housekeepers.
* Help coordinate guest events and perform concierge duties throughout each cruise.
* Train, mentor and coach wait staff and housekeepers.
* Maintain the highest level of guest satisfaction

What Does A Hotel Manager Do At Global Channel Management, Inc.

* prioritize assignments Vendor relationships.
* Hotel Manager needs Experience with hotel systems i.e

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How To Become A Hotel Manager

Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations. 


Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.

Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.

At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.

Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.

Work Experience in a Related Occupation

Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.

Licenses, Certifications, and Registrations

Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.


Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.

Important Qualities

Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.

Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.

Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.

Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.

Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.

Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.

Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.

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Hotel Manager jobs

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Hotel Manager Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Italian

  • Russian

  • Portuguese

  • Arabic

  • Korean

  • Chinese

  • Dutch

  • Swahili

  • Hindi

  • Mandarin

  • Greek

  • Tagalog

  • Japanese

  • Polish

  • Swedish

  • Romanian

  • Shan

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Hotel Manager

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Hotel Manager Education

Hotel Manager

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Real Hotel Manager Salaries

Job Title Company Location Start Date Salary
Hotel Manager Jumeirah Hospitality and Leisure (USA) Inc. New York, NY Sep 19, 2012 $175,000
Hotel Manager Pacific Boston Holdings Company Boston, MA Mar 01, 2012 $175,000
Hotel Manager Sahara Dreams LLC New York, NY Apr 30, 2014 $175,000
Hotel Manager Peninsula Chicago LLC Chicago, IL Jul 02, 2013 $174,800
Hotel Manager Normandie LLC New York, NY Nov 02, 2012 $158,074
Hotel Manager Pacific Langham Ny Management Corporation New York, NY Aug 10, 2015 $153,920
Hotel Manager Pacific Langham Ny Management Corporation New York, NY Oct 07, 2013 $148,000
Hotel Manager 400 Fifth Hotel Group, LLC New York, NY Sep 16, 2013 $148,000
Hotel Manager IHMS (Boston) LLC D/B/A The Taj Boston Boston, MA Apr 02, 2012 $142,000
Hotel Manager Highgate Hotels LP New York, NY Jan 08, 2016 $140,000
Hotel Manager Hilton Worldwide, Inc. Phoenix, AZ Dec 10, 2014 $130,000
Hotel Manager Sbehg 1701 Collins Miami LLC Miami, FL Apr 22, 2013 $120,000
Hotel Manager Hotel Grand Central, LLC New York, NY Apr 29, 2016 $114,000
Hotel Manager Parker Palm Springs, LLC Palm Springs, CA Aug 01, 2015 $110,000 -
Hotel Manager Chateaubleau Inn, Inc. Coral Gables, FL Jan 01, 2012 $60,000
Hotel Manager Airport Regency Management, Inc. Miami, FL Feb 23, 2011 $60,000
Hotel Manager Garden Suite Hotel & Resorts Inc. Los Angeles, CA Sep 29, 2016 $59,405
Hotel Manager Sunrise Island Inc. Avalon, CA Jul 17, 2015 $59,000 -
Hotel Manager Georgetown Washington Dc Inn, LLC Washington, DC May 18, 2015 $58,000 -
Hotel Manager Doyle Dupont LLC Washington, DC Sep 15, 2015 $57,000
Hotel Manager Lanham Hospitality, LLC Largo, MD Apr 24, 2015 $56,493 -
Hotel Manager C. Gabheraj Hospitality LLC Seaside Heights, NJ Oct 01, 2011 $49,000
Hotel Manager Jay Laxmi Vishnu LLC Somerset, NJ Sep 04, 2011 $49,000
Hotel Manager Worcester Hospitality Group, LLC Worcester, MA Feb 26, 2012 $48,880
Hotel Manager Creative Management, Inc. Albuquerque, NM Sep 27, 2013 $48,000 -
Hotel Manager Shria Management LLC. El Paso, TX Aug 31, 2016 $47,778

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Top Skills for A Hotel Manager


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Top Hotel Manager Skills

  1. Guest Rooms
  2. Front Desk Agents
  3. Payroll
You can check out examples of real life uses of top skills on resumes here:
  • Inspected guest rooms, ensuring compliance with all guidelines and policies to deliver high quality products to customers.
  • Managed and trained a team of 8 staff members: the concierge, night auditors and front desk agents.
  • Created, managed and delivered the payroll records.
  • Unparalleled guest relations skills and customer services focused in creating special touches and resolving guest requests and concerns.
  • Executed daily hotel operations, including supervision of housekeeping staff, as well daily cash balancing for restaurant and nightclub.

Top Hotel Manager Employers

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