Every pleasant hotel visit you can ever remember was facilitated by a hotel manager. They bear the responsibility for unsatisfied guests. The job of a hotel manager is to run a hotel as efficiently as possible. It's a complex role with changing responsibilities, and so these managers need a host of skills and flexibility to do their jobs effectively.
Some of the hotel manager's major responsibilities include managing the hotel's budget and revenue, creating pricing strategies, and supervising procurement of resources. They also function as a role model for staff, build the hotel's reputation, and facilitating positive guest experiences. As a hotel manager, you may also perform human resource duties like hiring employees and managerial duties like creating reports.
There are no strict requirements for the role; however, many employers prefer applicants with a bachelor's degree. You may also require a certificate from the American Hotel and Lodging Educational Institute.
Lodging managers ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of establishment with accommodations. Lodging managers also ensure that the establishment is run efficiently and profitably.
Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations.Education
Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.
Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.
At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.
Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.Work Experience in a Related Occupation
Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.Licenses, Certifications, and Registrations
Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.Advancement
Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.Important Qualities
Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.
Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.
Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.
Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.
Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.
Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.
Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.
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As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a Hotel Manager can determine their career goals through the career progression. For example, they could start out with a role such as General Manager, progress to a title such as Director Of Food And Beverage and then eventually end up with the title Director Of Food And Beverage.
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Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Hotel Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Hotel Manager2012 - Present
Pyramid Hotel Group•Charlotte, NC
Restaurant Manager2005 - 2012
Pizza Hut•Charlotte, NC
Supervisor1996 - 2005
General Contractor1988 - 1996
Na•College Station, TX
Associate's Degree Computer Science1981 - 1983
Texas A&M University•College Station, TX
Hotel Manager2020 - Present
EXECUTIVE INN GROUPRichmond, VA
Front Office Supervisor2016 - 2020
Marriott InternationalRichmond, VA
Front Desk Agent2015 - 2016
Holiday Inn ExpressRichmond, VA
Front Office Agent2012 - 2015
Hilton Worldwide HoldingsOrlando, FL
High School Diploma 2012 - 2012
Eau Claire, WI
Hotel Manager2014 - Present
Menards•Eau Claire, WI
Division Manager2012 - 2014
Sears Holdings•New York, NY
Senior Recruiter2005 - 2012
Booz Allen Hamilton•College Park, MD
Human Resources Associate2002 - 2005
FPMI Solutions•College Park, MD
Bachelor's Degree Business1999 - 2002
University of Maryland - College Park•College Park, MD
Learn How To Write a Hotel Manager Resume
At Zippia, we went through countless Hotel Manager resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.View Hotel Manager Resume Examples And Templates
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Stanford, CA • Private
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The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.2% of Hotel Managers listed Guest Rooms on their resume, but soft skills such as Communication skills and Management skills are important as well.
Build a professional hotel manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your hotel manager resume.
Some places are better than others when it comes to starting a career as a Hotel Manager. The best states for people in this position are New Jersey, New York, Rhode Island, and Louisiana. Hotel Managers make the most in New Jersey with an average salary of $81,025. Whereas in New York and Rhode Island, they would average $79,324 and $76,281, respectively. While Hotel Managers would only make an average of $74,131 in Louisiana, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. New York
2. West Virginia
3. New Jersey