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Become A Hotel Manager

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Working As A Hotel Manager

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • $69,000

    Average Salary

What Does A Hotel Manager Do

Lodging managers ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of establishment with accommodations. Lodging managers also ensure that the establishment is run efficiently and profitably.

Duties

Lodging managers typically do the following:

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Ensure that company standards for guest services, décor, and housekeeping are met
  • Answer questions from guests about hotel policies and services
  • Keep track of how much money the hotel or lodging facility is making
  • Interview, hire, train, and sometimes fire staff members
  • Monitor staff performance to ensure that guests are happy and that the hotel is well run
  • Coordinate front-office activities of hotels or motels and resolve problems
  • Set room rates and budgets, approve expenditures, and allocate funds to various departments

A comfortable room, good food, and a helpful staff can make being away from home an enjoyable experience for guests on vacation or business travel. Lodging managers occasionally greet and register guests. They also try to make sure that guests have a good experience.

Lodging establishments vary in size, from independently owned bed and breakfasts to motels with just a few rooms or to hotels that can hold more than 1,000 guests. Services can vary by providing a room, granting access to a swimming pool, offering a free breakfast, having a full-service restaurant, having a lobby, operating a casino, and hosting conventions.

Many lodging managers use online social media for marketing purposes.

The following are examples of types of lodging managers:

General managers oversee all lodging operations at a property. At large hotels with several departments and multiple layers of management, the general manager and several assistant managers coordinate the activities of separate departments. These departments may include housekeeping, human resources, administration, marketing and sales, purchasing, security, maintenance, recreational facilities, and other activities. For more information, see the profiles on human resources managers; public relations and fundraising managers; financial managers; advertising, promotions, and marketing managers; and food service managers.

Revenue managers work in financial management, monitoring room sales and reservations, overseeing accounting and cash-flow matters at the hotel, projecting occupancy levels, and deciding which rooms to discount and when to offer special rates.

Front-office managers coordinate reservations and room assignments and train and direct the hotel’s front-desk staff. They ensure that guests are treated courteously, that complaints and problems are resolved, and that requests for special services are carried out. Most front-office managers are also responsible for adjusting bills.

Convention service managers coordinate the activities of various departments, to accommodate meetings, conventions, and special events. They meet with representatives of groups to plan the number of conference rooms to be reserved, design the configuration of the meeting space, and determine what other services the groups will need, such as catering or audiovisual requirements. During a meeting or event, they resolve unexpected problems and ensure that hotel operations meet a group’s expectations.

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How To Become A Hotel Manager

Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations. 

Education

Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.

Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.

At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.

Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.

Work Experience in a Related Occupation

Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.

Licenses, Certifications, and Registrations

Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.

Advancement

Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.

Important Qualities

Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.

Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.

Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.

Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.

Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.

Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.

Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.

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Hotel Manager Demographics

Gender

Male

46.3%

Female

45.3%

Unknown

8.4%
Ethnicity

White

58.2%

Hispanic or Latino

17.2%

Black or African American

10.6%

Asian

9.1%

Unknown

4.9%
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Foreign Languages Spoken

Spanish

36.1%

French

16.9%

German

10.5%

Italian

5.5%

Russian

5.0%

Arabic

4.6%

Portuguese

3.7%

Chinese

2.3%

Japanese

2.3%

Korean

1.8%

Polish

1.8%

Dutch

1.4%

Hindi

1.4%

Mandarin

1.4%

Swahili

0.9%

Swedish

0.9%

Romanian

0.9%

Gujarati

0.9%

Hungarian

0.9%

Ukrainian

0.9%
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Hotel Manager Education

Schools

University of Nevada - Las Vegas

18.8%

University of Phoenix

16.4%

Johnson & Wales University

8.6%

Cornell University

6.7%

College of Southern Nevada

4.3%

Pennsylvania State University

3.8%

University of Houston

3.8%

Florida State University

3.8%

Purdue University

3.2%

University of Hawaii at Manoa

3.2%

New York University

3.0%

Ashford University

3.0%

The Academy

3.0%

Florida International University

3.0%

Strayer University

2.7%

Michigan State University

2.7%

Fairleigh Dickinson University

2.7%

University of Central Florida

2.7%

University of New Orleans

2.4%

University of Wisconsin - Stout

2.4%
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Majors

Business

30.0%

Hospitality Management

20.3%

Health Care Administration

7.0%

Management

6.3%

Accounting

4.8%

Psychology

3.6%

Communication

3.2%

Marketing

3.1%

Criminal Justice

2.3%

General Studies

2.1%

Education

2.1%

English

2.0%

Nursing

1.9%

Computer Science

1.8%

Finance

1.8%

Liberal Arts

1.8%

Economics

1.5%

Political Science

1.5%

Human Resources Management

1.5%

Culinary Arts

1.4%
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Degrees

Bachelors

40.8%

Other

28.0%

Associate

13.0%

Masters

9.6%

Certificate

4.3%

Diploma

3.0%

License

0.6%

Doctorate

0.6%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$69,000
View Detailed Salary Report
$34,000
Min 10%
$69,000
Median 50%
$69,000
Median 50%
$69,000
Median 50%
$69,000
Median 50%
$69,000
Median 50%
$69,000
Median 50%
$69,000
Median 50%
$137,000
Max 90%
Best Paying Company
Stanford Hotels
Highest Paying City
San Francisco, CA
Highest Paying State
North Dakota
Avg Experience Level
3.2 years
How much does a Hotel Manager make at top companies?
The national average salary for a Hotel Manager in the United States is $69,138 per year or $33 per hour. Those in the bottom 10 percent make under $34,000 a year, and the top 10 percent make over $137,000.

Real Hotel Manager Salaries

Job Title Company Location Start Date Salary
Hotel Manager Jumeirah Hospitality and Leisure (USA) Inc. New York, NY Sep 19, 2012 $175,000
Hotel Manager Pacific Boston Holdings Company Boston, MA Mar 01, 2012 $175,000
Hotel Manager Sahara Dreams LLC New York, NY Apr 30, 2014 $175,000
Hotel Manager Peninsula Chicago LLC Chicago, IL Jul 02, 2013 $174,800
Hotel Manager Normandie LLC New York, NY Nov 02, 2012 $158,074
Hotel Manager Pacific Langham Ny Management Corporation New York, NY Aug 10, 2015 $153,920
Hotel Manager 400 Fifth Hotel Group, LLC New York, NY Sep 16, 2013 $148,000
Hotel Manager Pacific Langham Ny Management Corporation New York, NY Oct 07, 2013 $148,000
Hotel Manager IHMS (Boston) LLC D/B/A The Taj Boston Boston, MA Apr 02, 2012 $142,000
Hotel Manager Highgate Hotels LP New York, NY Jan 08, 2016 $140,000
Hotel Manager Hilton Worldwide, Inc. Phoenix, AZ Dec 10, 2014 $130,000
Hotel Manager Sbehg 1701 Collins Miami LLC Miami, FL Apr 22, 2013 $120,000
Hotel Manager Hotel Grand Central, LLC New York, NY Apr 29, 2016 $114,000
Hotel Manager Parker Palm Springs, LLC Palm Springs, CA Aug 01, 2015 $110,000 -
$120,000
Hotel Manager Airport Regency Management, Inc. Miami, FL Feb 23, 2011 $60,000
Hotel Manager Chateaubleau Inn, Inc. Coral Gables, FL Jan 01, 2012 $60,000
Hotel Manager Garden Suite Hotel & Resorts Inc. Los Angeles, CA Sep 29, 2016 $59,405
Hotel Manager Sunrise Island Inc. Avalon, CA Jul 17, 2015 $59,000 -
$80,000
Hotel Manager Georgetown Washington Dc Inn, LLC Washington, DC May 18, 2015 $58,000 -
$65,000
Hotel Manager Doyle Dupont LLC Washington, DC Sep 15, 2015 $57,000
Hotel Manager Lanham Hospitality, LLC Largo, MD Apr 24, 2015 $56,493 -
$60,000
Hotel Manager Jay Laxmi Vishnu LLC Somerset, NJ Sep 04, 2011 $49,000
Hotel Manager C. Gabheraj Hospitality LLC Seaside Heights, NJ Oct 01, 2011 $49,000
Hotel Manager Worcester Hospitality Group, LLC Worcester, MA Feb 26, 2012 $48,880
Hotel Manager Creative Management, Inc. Albuquerque, NM Sep 27, 2013 $48,000 -
$50,000
Hotel Manager Shria Management LLC. El Paso, TX Aug 31, 2016 $47,778

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Top Skills for A Hotel Manager

  1. Guest Satisfaction
  2. Front Desk
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Coordinate resolution with Departmental Leaders to ensure compliance with departmental budgets while ensuring guest satisfaction.
  • Operate Property Management System * Provide information to hotel guests Assisted the front desk with check-in / out
  • Apply interpersonal relation skills toward ensuring delivery of superior customer service and promptly addressing inquiries and troubleshooting problems.
  • Handled direct billing, responsible for inventory, created employee work schedule, managing payroll and hiring of all new staff.
  • Ensured accurate, timely processing of payroll in accordance to business/accounting procedures.

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Top 10 Best States for Hotel Managers

  1. Delaware
  2. New Jersey
  3. New York
  4. Connecticut
  5. South Dakota
  6. Rhode Island
  7. Florida
  8. North Carolina
  9. Alabama
  10. Virginia
  • (319 jobs)
  • (2,647 jobs)
  • (4,363 jobs)
  • (1,051 jobs)
  • (202 jobs)
  • (239 jobs)
  • (5,141 jobs)
  • (2,853 jobs)
  • (1,252 jobs)
  • (3,015 jobs)

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