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Deal with People
Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations.Education
Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.
Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.
At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.
Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.Work Experience in a Related Occupation
Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.Licenses, Certifications, and Registrations
Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.Advancement
Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.Important Qualities
Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.
Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.
Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.
Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.
Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.
Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.
Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.
|Job Title||Company||Location||Start Date||Salary|
|Hotel Manager||Jumeirah Hospitality and Leisure (USA) Inc.||New York, NY||Sep 19, 2012||$175,000|
|Hotel Manager||Pacific Boston Holdings Company||Boston, MA||Mar 01, 2012||$175,000|
|Hotel Manager||Sahara Dreams LLC||New York, NY||Apr 30, 2014||$175,000|
|Hotel Manager||Peninsula Chicago LLC||Chicago, IL||Jul 02, 2013||$174,800|
|Hotel Manager||Normandie LLC||New York, NY||Nov 02, 2012||$158,074|
|Hotel Manager||Pacific Langham Ny Management Corporation||New York, NY||Aug 10, 2015||$153,920|
|Hotel Manager||Pacific Langham Ny Management Corporation||New York, NY||Oct 07, 2013||$148,000|
|Hotel Manager||400 Fifth Hotel Group, LLC||New York, NY||Sep 16, 2013||$148,000|
|Hotel Manager||IHMS (Boston) LLC D/B/A The Taj Boston||Boston, MA||Apr 02, 2012||$142,000|
|Hotel Manager||Highgate Hotels LP||New York, NY||Jan 08, 2016||$140,000|
|Hotel Manager||Hilton Worldwide, Inc.||Phoenix, AZ||Dec 10, 2014||$130,000|
|Hotel Manager||Sbehg 1701 Collins Miami LLC||Miami, FL||Apr 22, 2013||$120,000|
|Hotel Manager||Hotel Grand Central, LLC||New York, NY||Apr 29, 2016||$114,000|
|Hotel Manager||Parker Palm Springs, LLC||Palm Springs, CA||Aug 01, 2015||$110,000 -
|Hotel Manager||Chateaubleau Inn, Inc.||Coral Gables, FL||Jan 01, 2012||$60,000|
|Hotel Manager||Airport Regency Management, Inc.||Miami, FL||Feb 23, 2011||$60,000|
|Hotel Manager||Garden Suite Hotel & Resorts Inc.||Los Angeles, CA||Sep 29, 2016||$59,405|
|Hotel Manager||Sunrise Island Inc.||Avalon, CA||Jul 17, 2015||$59,000 -
|Hotel Manager||Georgetown Washington Dc Inn, LLC||Washington, DC||May 18, 2015||$58,000 -
|Hotel Manager||Doyle Dupont LLC||Washington, DC||Sep 15, 2015||$57,000|
|Hotel Manager||Lanham Hospitality, LLC||Largo, MD||Apr 24, 2015||$56,493 -
|Hotel Manager||C. Gabheraj Hospitality LLC||Seaside Heights, NJ||Oct 01, 2011||$49,000|
|Hotel Manager||Jay Laxmi Vishnu LLC||Somerset, NJ||Sep 04, 2011||$49,000|
|Hotel Manager||Worcester Hospitality Group, LLC||Worcester, MA||Feb 26, 2012||$48,880|
|Hotel Manager||Creative Management, Inc.||Albuquerque, NM||Sep 27, 2013||$48,000 -
|Hotel Manager||Shria Management LLC.||El Paso, TX||Aug 31, 2016||$47,778|
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