What is a Hotel Manager

Every pleasant hotel visit you can ever remember was facilitated by a hotel manager. They bear the responsibility for unsatisfied guests. The job of a hotel manager is to run a hotel as efficiently as possible. It's a complex role with changing responsibilities, and so these managers need a host of skills and flexibility to do their jobs effectively.

Some of the hotel manager's major responsibilities include managing the hotel's budget and revenue, creating pricing strategies, and supervising procurement of resources. They also function as a role model for staff, build the hotel's reputation, and facilitating positive guest experiences. As a hotel manager, you may also perform human resource duties like hiring employees and managerial duties like creating reports.

There are no strict requirements for the role; however, many employers prefer applicants with a bachelor's degree. You may also require a certificate from the American Hotel and Lodging Educational Institute.

What Does a Hotel Manager Do

Lodging managers ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of establishment with accommodations. Lodging managers also ensure that the establishment is run efficiently and profitably.

Learn more about what a Hotel Manager does

How To Become a Hotel Manager

Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations. 

Education

Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.

Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.

At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.

Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.

Work Experience in a Related Occupation

Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.

Licenses, Certifications, and Registrations

Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.

Advancement

Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.

Important Qualities

Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.

Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.

Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.

Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.

Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.

Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.

Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.

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Average Salary
$58,493
Average Salary
Job Growth Rate
1%
Job Growth Rate
Job Openings
178,594
Job Openings
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Average Salary for a Hotel Manager

Hotel Managers in America make an average salary of $58,493 per year or $28 per hour. The top 10 percent makes over $89,000 per year, while the bottom 10 percent under $38,000 per year.
Average Salary
$58,493
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Hotel Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Hotel Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Hotel Manager Resume

At Zippia, we went through countless Hotel Manager resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Hotel Manager Demographics

Hotel Manager Gender Statistics

male

49.4 %

female

47.6 %

unknown

3.0 %

Hotel Manager Ethnicity Statistics

White

66.0 %

Hispanic or Latino

12.6 %

Asian

10.0 %

Hotel Manager Foreign Languages Spoken Statistics

Spanish

36.1 %

French

16.9 %

German

10.5 %
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Hotel Manager Education

Hotel Manager Majors

28.6 %

Hotel Manager Degrees

Bachelors

57.4 %

Associate

18.2 %

High School Diploma

10.8 %

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High School / GED
Associate
Bachelor's
Master's
Doctorate

Top Colleges for Hotel Managers

1. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

2. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

3. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

4. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

5. Howard University

Washington, DC • Private

In-State Tuition
$26,756
Enrollment
6,166

6. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

7. SUNY College at Plattsburgh

Plattsburgh, NY • Private

In-State Tuition
$8,369
Enrollment
5,229

8. George Washington University, The

Washington, DC • Private

In-State Tuition
$55,230
Enrollment
12,161

9. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108
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Online Courses For Hotel Manager That You May Like

Hotel Management Fundamentals - Hotel Management Operations
udemy
4.5
(367)

Learn hospitality management basics, dive into hotel operations, succeed in your hospitality career and become a manager...

Hotel Management - Hotel Marketing Strategies
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4.6
(435)

How to mange a hotel effectively. Increase occupancy rate, gain regular guests, get awesome online feedback & be unique...

Audit - Financial Statement
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Learn the audit process from planning to audit report form a Certified Public Accountant (CPA)...

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Top Skills For a Hotel Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.2% of Hotel Managers listed Guest Rooms on their resume, but soft skills such as Communication skills and Management skills are important as well.

12 Hotel Manager RESUME EXAMPLES

Best States For a Hotel Manager

Some places are better than others when it comes to starting a career as a Hotel Manager. The best states for people in this position are New Jersey, New York, Rhode Island, and Louisiana. Hotel Managers make the most in New Jersey with an average salary of $81,025. Whereas in New York and Rhode Island, they would average $79,324 and $76,281, respectively. While Hotel Managers would only make an average of $74,131 in Louisiana, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Hotel Manager Jobs:
1,060
Highest 10% Earn:
$134,000
Location Quotient:
1.25
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. West Virginia

Total Hotel Manager Jobs:
104
Highest 10% Earn:
$124,000
Location Quotient:
1.03
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Jersey

Total Hotel Manager Jobs:
482
Highest 10% Earn:
$137,000
Location Quotient:
0.92
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Hotel Managers

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