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The differences between hotel managers and general managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a hotel manager, becoming a general manager takes usually requires 4-6 years. Additionally, a general manager has an average salary of $71,581, which is higher than the $69,364 average annual salary of a hotel manager.
The top three skills for a hotel manager include PET, hotel management and reservations. The most important skills for a general manager are customer service, cleanliness, and food safety.
| Hotel Manager | General Manager | |
| Yearly salary | $69,364 | $71,581 |
| Hourly rate | $33.35 | $34.41 |
| Growth rate | 18% | 6% |
| Number of jobs | 268,415 | 442,690 |
| Job satisfaction | - | 4.25 |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 56% |
| Average age | 46 | 44 |
| Years of experience | 4 | 6 |
A hotel manager is in charge of overseeing the daily operations in a hotel, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around assessing the performance of the workforce, devising strategies to improve hotel sales, coordinating with staff, managing schedules, and resolving issues and concerns promptly. They may also greet and assist incoming and outcoming guests, arrange reservations, and liaise with external agencies, including suppliers and vendors. Furthermore, as a manager, it is essential to maintain a safe and healthy environment for clients, all while implementing the hotel's policies and regulations.
A general manager is responsible for handling the overall operations in the business. General managers manage the staff tasks efficiently, monitor the productivity and efficiency of the work environment, implement new strategies to improve the business performance, recognize the team's best efforts, and effective allocation of budget resources. A general manager must have excellent communication, decision-making, and critical-thinking skills to identify areas of improvement in handling customer complaints, connecting with vendors and other lines of businesses that will direct the company towards its successful objectives.
Hotel managers and general managers have different pay scales, as shown below.
| Hotel Manager | General Manager | |
| Average salary | $69,364 | $71,581 |
| Salary range | Between $43,000 And $111,000 | Between $40,000 And $126,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Utah | Hawaii |
| Best paying company | Booking Holdings | NVIDIA |
| Best paying industry | Hospitality | Manufacturing |
There are a few differences between a hotel manager and a general manager in terms of educational background:
| Hotel Manager | General Manager | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Pennsylvania |
Here are the differences between hotel managers' and general managers' demographics:
| Hotel Manager | General Manager | |
| Average age | 46 | 44 |
| Gender ratio | Male, 50.6% Female, 49.4% | Male, 70.7% Female, 29.3% |
| Race ratio | Black or African American, 8.5% Unknown, 5.1% Hispanic or Latino, 11.2% Asian, 11.0% White, 63.0% American Indian and Alaska Native, 1.2% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |