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The differences between hotel managers and guest services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a hotel manager, becoming a guest services manager takes usually requires 4-6 years. Additionally, a hotel manager has an average salary of $69,364, which is higher than the $46,930 average annual salary of a guest services manager.
The top three skills for a hotel manager include PET, hotel management and reservations. The most important skills for a guest services manager are reservations, excellent guest, and front desk operations.
| Hotel Manager | Guest Services Manager | |
| Yearly salary | $69,364 | $46,930 |
| Hourly rate | $33.35 | $22.56 |
| Growth rate | 18% | 6% |
| Number of jobs | 268,415 | 105,188 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 58% |
| Average age | 46 | 47 |
| Years of experience | 4 | 6 |
A hotel manager is in charge of overseeing the daily operations in a hotel, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around assessing the performance of the workforce, devising strategies to improve hotel sales, coordinating with staff, managing schedules, and resolving issues and concerns promptly. They may also greet and assist incoming and outcoming guests, arrange reservations, and liaise with external agencies, including suppliers and vendors. Furthermore, as a manager, it is essential to maintain a safe and healthy environment for clients, all while implementing the hotel's policies and regulations.
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
Hotel managers and guest services managers have different pay scales, as shown below.
| Hotel Manager | Guest Services Manager | |
| Average salary | $69,364 | $46,930 |
| Salary range | Between $43,000 And $111,000 | Between $34,000 And $63,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Utah | New York |
| Best paying company | Booking Holdings | InterContinental Hotels Group Resources, Inc. |
| Best paying industry | Hospitality | Hospitality |
There are a few differences between a hotel manager and a guest services manager in terms of educational background:
| Hotel Manager | Guest Services Manager | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | University of Southern California | Cornell University |
Here are the differences between hotel managers' and guest services managers' demographics:
| Hotel Manager | Guest Services Manager | |
| Average age | 46 | 47 |
| Gender ratio | Male, 50.6% Female, 49.4% | Male, 44.0% Female, 56.0% |
| Race ratio | Black or African American, 8.5% Unknown, 5.1% Hispanic or Latino, 11.2% Asian, 11.0% White, 63.0% American Indian and Alaska Native, 1.2% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 11% | 8% |