Hotel manager resume examples from 2026

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Updated March 26, 2025

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Hotel manager resume

Noah Clark

(420) 555-1241 | nclark@example.com

Knoxville, TN | 8780 S. Park Ln. - 33531

Work experience

2018 - Present
Hotel Manager, Wyndham Vacation Resorts - Knoxville, TN
- Managed 2 remote resorts located 2.5 hours apart: ski resort and golf resort with 162 rooms and 35 employees total.
- Assist Front Office Management in the daily supervision of front office staff, including guest service delivery and administrative efficiency.
- Maintain room inventory by keeping abreast of all revenue lost through out-of-order rooms, and/or maintenance problems.
- Devised innovative sourcing strategy to secured cost-free furnishings by connecting with other resorts undergoing full renovations.
- Develop and implement quality control programs and capital improvement plans in conjunction with HOA's guidelines and Corporate leadership.
- Plan and direct activities such as sales promotions, coordinating with other department heads as Required.
2016 - 2018
Restaurant Manager, Ruby Tuesday - Knoxville, TN
- Trained new managers for both food service, kitchen, and bar management positions.
- Manage front house/back house restaurant operations for this high volume restaurant.
- Support and Manage the Banquet department while working closely with the Food and Beverage Director/ Manager or G.M.
- Club where guest service is priority for everyone employee.
2015 - 2016
Shift Supervisor, Papa John's International - Vincennes, IN
- team Train all new personnel New store set up
2014 - 2015
Electronics Sales Associate (Part-Time), Walmart - Vincennes, IN
- Stock, customer service, wash produce, maintain area,
- Help customers with questions Activate phones Cashier Stock Shelves Online pick-up orders Bin Merchandise
- Unload trucks and pull pallets.

Skills

Successful Performance
Guest Rooms
Stock Shelves
Store Management
Hotel Services
Company Policies
Cost Control
Quality Beverages
New Associates
Positive Attitude

Education

Bachelor's Degree, General Studies (2012 - 2015)
Vincennes University
Vincennes,

Hotel manager resume

Margaret Thomas

(690) 555-5628 | mthomas@example.com

Indianapolis, IN | 23101 E. First Ave. - 52138

Work experience

2017 - Present
Hotel Manager, Extended Stay America - Indianapolis, IN
- Answer inquiries regarding hotel services and registration by answering correspondences and telephone calls.
- Promoted to the position of Hotel Manager after two months of working as a Guest Service Representative.
- Develop and implement policies and procedures for the operation of a department or establishment.
- Meet and greet customers and resolving customer complaints.
2014 - 2017
Assistant Front Office Manager, Radisson Hotel - Warwick, RI
- Earned promotion from Lead Guest Service Representative to Assistant Front Office Manager.
- Managed numerous aspects of revenue and guest services including management of front desk staff, reservations activity, and night audit.
- Set the tone and example of guest service and guest satisfaction for all colleagues.
- Handled all of rooms division scheduling for the guest service and the front office department.
2008 - 2014
Reservation Supervisor, Hilton Worldwide Holdings - Las Vegas, NV
- Established a supportive, productive work environment while ensuring that guest expectations were met and exceeded.
- Managed hotel accounts and billing procedures.
2003 - 2008
Group Coordinator, Prommis Solutions - San Diego, CA
- Offered new ideas and created new processes and procedures that improved productivity and reduced errors.
- Case management Event planning: special events, meetings, trainings, trade shows Recruiting Maintain workload statistics.
- Work group meetings focused on discussions of problems and solutions seen in the field.
- Assisted in coordinating lectures, artists, entertainment, performers and other necessary contractual services for activities and special events.

Skills

Hotel Services
Ensure Accuracy
Performance Evaluations
Guest Service
Procedures
Room Blocks
Room Reservations
Company Policies
Community Partners
Insurance Companies

Education

Bachelor's Degree, Business (2000 - 2003)
Ashford University
San Diego,

Hotel manager resume

Jeffrey Hall

(930) 555-6663 | jhall@example.com

Charlotte, NC | 20975 S. Cedar Rd. - 94885

Work experience

2012 - Present
Hotel Manager, Pyramid Hotel Group - Charlotte, NC
- Developed 6 professional guest service agents to deliver exceptional service to guests arriving and departing from hotel.
- Oversee the activities of all staff members in order to ensure adherence to hotel policies and procedures.
- Promoted to Guest Service Interim Manager.
- Live in overnight desk agent, light accounting, guest services
2005 - 2012
Restaurant Manager, Pizza Hut - Charlotte, NC
- Ensured Food Quality Monitored Food Wastes and Inventory Levels Trained and Developed Crew Members to be Future Kitchen Managers
1996 - 2005
Supervisor, Chick-fil-A - Atlanta, GA
- Provided excellent customer service and gained knowledge on the use of cash register and headset.
- Prepared and served customer orders.
- Perform food preparation and service tasks such as cooking, taking orders, clearing tables, and serving food and drinks.
- Work with Loss Prevention agents to minimize internal and external theft.
1988 - 1996
General Contractor, Na - College Station, TX
- Received and maintained certified payroll.
- Managed all submittals, designs, schedules, equipment procurement, maintenance, cost controls and production.
- Schedule and manage detailed coordination meetings with general and sub-contractors 4.
- General building contractor for new construction (houses, garages & shops up to 2,800 sq.

Skills

Performance Appraisals
Human Resources
Restaurant Operations
Procedures
HR
Guest Service
Menu Planning
Food Service
Performance Standards
Service Standards

Education

Associate's Degree, Computer Science (1981 - 1983)
Texas A&M University
College Station,

Hotel manager resume

Dennis Jordan

(240) 555-5190 | djordan@example.com

Richmond, VA | 8010 E. First St. - 32145

Work experience

2020 - Present
Hotel Manager, EXECUTIVE INN GROUP - Richmond, VA
- Oversee the front office staff, cash control for agents, staffing needs, and guest services.
- Helped maintain asset quality, positive year to date guest service scores, and ensured rate gain.
- Direct the function of all Hotel personnel through the management of department heads.
- Attended various local Chamber of Commerce and related meetings to promote hotel services and brand.
2016 - 2020
Front Office Supervisor, Marriott International - Richmond, VA
- Managed front desk and guest services operations to ensure quality and service standards are met.
- Empowered self and fellow associates to exceed guest expectations, even in moments of guest opportunities.
- Address customer problems as well as troubleshoot, and make some suggestions on how to improve our Guest Service Satisfaction.
- Manage room inventory and rates while corresponding with three surrounding Marriott properties.
2015 - 2016
Front Desk Agent, Holiday Inn Express - Richmond, VA
- Check in and all guest using a computer system.
- Worked Guest Services, Inbound phone reservations, and assisted with Housekeeping
- Used software tools including: Opera Computer System, Switchboard, Fax Machine, Copier.
- Checked In/Out Guests Made Room Reservations for Guests Assisted Guests with travel and leisure activities
- Operate cash registers and computer systems to itemize total customer purchases.
2012 - 2015
Front Office Agent, Hilton Worldwide Holdings - Orlando, FL
- Log all needed information into the communication log for all other associates.
- Provide assistance to sales and reservation by showcasing rooms, providing information and hotel services, and booking reservations.
- Assist customers with all inquiries in connection with hotel services, in-house events, directions, local attractions and local business.
- Answered calls directed to guest services, housekeeping, and food and beverage.

Skills

Room Rates
Opera
Guest Service
CPR
Office Functions
Facility Tours
Service Standards
Service Levels
Financial Goals
Special Requests

Education

High School Diploma, (2012 - 2012)
,

Hotel manager resume

Margaret Hughes

(830) 555-8405 | mhughes@example.com

Eau Claire, WI | 78560 S. Evergreen Ave. - 35340

Work experience

2014 - Present
Hotel Manager, Menards - Eau Claire, WI
- Assist plumbing manager and lead employees to keep department running efficiently while maintaining Guest Service focus.
- Supervised staff (Guest Services, Housekeeping, and Maintenance).
- Filled in where necessary to ensure superior guest service and smooth operations.
- Develop testing and evaluation procedures.
2012 - 2014
Division Manager, Sears Holdings - New York, NY
- Managed 8 direct reports accountable for 30 team members.
- Handled recruitment, performance management and development of Auto Center managers and assistant managers.
- Established district sales goals and provided superior leadership and support to ensure that each site met P&L expectations.
- Supervised 12 direct reports and oversaw $7MM (approximate) HR budget.
- Trained apprentices, employees and corporate level loss prevention personnel.
2005 - 2012
Senior Recruiter, Booz Allen Hamilton - College Park, MD
- Create and execute effective sourcing strategies in order to identify the most qualified candidates for clients and their open positions.
- Full life cycle recruiter; rework client job descriptions to meet OFCCP compliance.
- Operated as a recruiting team lead, providing mentorship and guidance to other recruiting and HR staff.
- Negotiated contract rates with Healthcare facilities to maximize company profits.
2002 - 2005
Human Resources Associate, FPMI Solutions - College Park, MD
- Utilized E-verify for processing I-9 Forms .
- Provided advice, assistance and follow-up on company policies, procedures, and documentation with employees.
- Planned and taught courses in corporate diversity in compliance with Executive Orders.

Skills

Recruitment Process
Guest Service
Telephone Calls
Open Enrollment
I9
Strength Management
Product Development
New Customers
Business Units
Consultants

Education

Bachelor's Degree, Business (1999 - 2002)
University of Maryland - College Park
College Park,

How to write a hotel manager resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in hotel manager-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These four steps should give you a strong elevator pitch and land you some hotel manager interviews.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some hotel manager interviews.

Here are example skills to include in your “Area of Expertise” on a hotel manager resume:

PET
Hotel Management
Reservations
Payroll
Guest Service
Cleanliness
Guest Rooms
Customer Service
Hotel Operations
Culinary

Hotel Policies
Human Resources
Hotel Guests
Employee Development
Guest Satisfaction
Revenue Management
Exceptional Guest
Financial Performance
Excellent Guest
Customer Complaints

Beverage Operations
Guest Complaints
Night Audit
Lead Management
Financial Reports
Guest Relations
Quality Guest
Bank Deposits
AAA
Fine Dining

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the hotel manager.

How to write hotel manager experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are great bullet points from hotel manager resumes:

Work history example #1

Guest Services Manager

Merrill Co

Enhanced team productivity through mentoring and motivational management.
Implemented new safety procedures to reduce company liability and ensure participants safety.
Managed inventory for all American Express Fine Hotels and Resorts bookings as well as Virtuoso bookings.
Exceeded company objectives with REDcard results, consistently in the top 5% of the company.
Worked multiple shifts in various departments that included full-time and part-time positions during five years of service while attending High School

Work history example #2

Hotel Manager

Omni Hotels & Resorts

Assigned to assist other company properties and pre-openings, as part of the Omni Hotels and Resorts' Task Force team.
Assigned rooms and notified staff of VIP arrivals.
Experienced in all facets of public / VIP relations, defining marketing strategy / sales and corporate image.
Worked closely with housekeeping to meet demand on high occupancy days and to ensure VIP rooms were addressed properly.
Charged with oversight and implementation of new guest satisfaction survey program.

Work history example #3

Hotel Manager

Lodgian

Consulted with Senior Management on a monthly basis to evaluate utilization levels and brainstorm strategies to increase inventory sales and occupancy.
Prepared daily income, market segment, F&B and Banquet audit reports and reviewed/reported any discrepancies.
Established procedures to increase efficiency and assure adherence to corporate policy.
Assisted in detailing Standard Operating Procedures for manually managing hotel after major server crash.
Developed company-wide procedures and budgets to decrease business costs.

Work history example #4

Supervisor

ServiceMaster

Ensured good on-site customer relations by responding to customer needs and coordinating with Field Superintendent and Branch Manager.
Supported associates through Human Resources/Policies & Procedural information/issues.
Corresponded with engineering on military bases utilizing GPS and robotic inst.
Developed and implemented integrated marketing communications plans to accomplish corporate positioning and business development goals.
Managed & trained 16 employees, scheduling and payroll as well as day to day operations.

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Bachelor's Degree in general studies

Vincennes University, Vincennes, IN

2012 - 2015

Bachelor's Degree in business

Ashford University, San Diego, CA

2000 - 2003

Highlight your hotel manager certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your hotel manager resume:

Certified Hotel Administrator (CHA)
Food Safety Manager Certification
Certified Hospitality and Tourism Management Professional (CHTMP)
Certified Manager Certification (CM)
Certified Food Manager (CFM)
Master Project Manager (MPM)

Updated March 26, 2025

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