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Hotel manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Nina Woodard

Below we've compiled a list of the most critical hotel manager skills. We ranked the top skills for hotel managers based on the percentage of resumes they appeared on. For example, 48.8% of hotel manager resumes contained pet as a skill. Continue reading to find out what skills a hotel manager needs to be successful in the workplace.

15 hotel manager skills for your resume and career

1. PET

Here's how hotel managers use pet:

Hired, trained and disciplined employees, developed schedules, and ensured the safety of the Pet Guests.
Awarded PetSmart Overall 2011 recipient for going above and beyond Pet Parents expectations with stellar service.

2. Hotel Management

Here's how hotel managers use hotel management:

Performed all levels of hotel management including accounts receivable and payable, payroll, and HR duties such as employee management.
Assisted in the alignment of hotel Management Company with private owners of hotel take over to retain employees and repeat guests.

3. Reservations

Here's how hotel managers use reservations:

Developed and implemented administrative plans and systems specific the special events, group and individual reservations.
Selected and implemented all computer operations in reservations and front desk operations.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how hotel managers use payroll:

Prepared ten-day forecasts and participated in rate strategy meetings; continually monitored and tracked payroll, revenue and expenditures.
Assisted manager and performed weekly payroll transactions for approximately 80 hotel employees.

5. Guest Service

Here's how hotel managers use guest service:

Provided excellent guest services and satisfaction scores derived through effective communication and follow-up.
Provided first-class accommodation and guest services to business professionals on weekend holidays.

6. Cleanliness

Here's how hotel managers use cleanliness:

Conducted regular inspections of hotel to ensure adherence to cleanliness and maintenance standards.
Transferred to Lone Tree location to continue in the sales efforts, improvement in guest satisfaction levels and cleanliness of rooms.

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7. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how hotel managers use guest rooms:

Perform thorough inspections of guest rooms and common areas, and inform the appropriate department(s) of any deficiencies.
Key Accomplishments: Successful and timely installation of guest room supplies in new hotel, with no interruption of existing business.

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hotel managers use customer service:

Fulfilled leadership role in recruiting, training and developing personnel to ensure exceptional customer service delivery and adherence to corporate guidelines.
Attended countless classes and seminars on communication, customer service, leadership and building relationships sanctioned by Marriott International.

9. Hotel Operations

Here's how hotel managers use hotel operations:

Monitor current hotel operations to identify and address potential problem areas and bottlenecks that may be stifling optimum performance.
Performed operational duties including making daily operational decisions in the absence of the Executive Director of Hotel operations.

10. Culinary

Here's how hotel managers use culinary:

Developed menu promotions with cooperation of Culinary and Marketing Departments.
Coached, mentored and motivated a culinary leader who beat Bobby Flay in NYC cook off.

11. Hotel Policies

Here's how hotel managers use hotel policies:

Adhered to all hotel policies and procedures and train new managers to ensure compliance.
Recruited, hired and trained staff complying with excellence hotel policies.

12. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how hotel managers use human resources:

Managed human resources issues including scheduling, training, counseling and performance evaluations
Conduct training on Empowerment, Guest Resolution Tactics and Recovery Strategies to Leaders property-wide in coordination with the Human Resources department.

13. Hotel Guests

Here's how hotel managers use hotel guests:

Applied excellent oral and written communication, as well as computer skills on the resolution over 267 hotel guest escalations.
Operate Property Management System * Provide information to hotel guests Assisted the front desk with check-in / out

14. Employee Development

Here's how hotel managers use employee development:

Assist with employee development by providing training, issuing counseling notices and job skills feedback
Oversee hiring practices and standards and ensure training programs reflect appropriate employee development guidelines.

15. Guest Satisfaction

Here's how hotel managers use guest satisfaction:

Coordinate resolution with Departmental Leaders to ensure compliance with departmental budgets while ensuring guest satisfaction.
Created and implemented Night Auditor training system - increasing billing accuracy and guest satisfaction.

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What skills help Hotel Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on hotel manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What hotel manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young hotel managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a hotel manager stand out to employers?

Keith Hassell

Executive Director of Career & Professional Development, Sacred Heart University

Employers are increasingly looking for applied skillsets and additional certifications to set a candidate apart. Sacred Heart University has recently launched a remote work certification, which houses three modules - focusing on the remote worker, the remote team and the remote leader, providing the tools and resources to comfortably leverage and utilize virtual platforms at various organizations. Additional specialized training, certifications and more are great selling tools pending on the specific area of interest. Certifications are common in areas such as project management, sales, IT/network/software, Google application and more. The candidate needs to think, "What can I do that is beyond my coursework to show I am passionate about my field? How do I make myself stand out?" Certifications is an attainable way to do this.
In addition, soft skills continue to be equally important in today's job market. NACE (the National Association of Colleges and Employers) identified seven core competencies that employers seek from entry level candidates which include critical thinking/problem solving, oral/written communication, teamwork/collaboration, digital technology, leadership, professionalism/work ethic, career management and global/intercultural fluency.

Do you want to know more?

List of hotel manager skills to add to your resume

The most important skills for a hotel manager resume and required skills for a hotel manager to have include:

PET
Hotel Management
Reservations
Payroll
Guest Service
Cleanliness
Guest Rooms
Customer Service
Hotel Operations
Culinary
Hotel Policies
Human Resources
Hotel Guests
Employee Development
Guest Satisfaction
Revenue Management
Exceptional Guest

Financial Performance
Excellent Guest
Customer Complaints
Beverage Operations
Guest Complaints
Night Audit
Lead Management
Financial Reports
Guest Relations
Quality Guest
Bank Deposits
AAA
Fine Dining
PBX
Front Desk Operations
Hotel Services
PMS

VIP
Room Rates
Performance Reviews
Guest Issues
Inventory Control
Cash Control
ADR
Hotel Revenue
Square Feet
Disciplinary Actions
Performance Evaluations
Room Service
Staff Training
Hotel Rooms
Continual Improvement
Marriott

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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