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What Does A Hotel Manager Do?

A hotel manager is in charge of overseeing the daily operations in a hotel, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around assessing the performance of the workforce, devising strategies to improve hotel sales, coordinating with staff, managing schedules, and resolving issues and concerns promptly. They may also greet and assist incoming and outcoming guests, arrange reservations, and liaise with external agencies, including suppliers and vendors. Furthermore, as a manager, it is essential to maintain a safe and healthy environment for clients, all while implementing the hotel's policies and regulations.

Here are examples of responsibilities from real hotel manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage ADR (average daily rate) by increase or decrease daily rate base on market events.
  • Achieve solid market position for emerging property, setting the stage for outstanding results encompassing ADR, occupancy, and profitability.
  • Manage and train new employees in several service departments implementing new policy and procedures under new management.
  • Determine the annual budget and oversight of all department finances.
  • Develop manager on duty, emergency procedures manual.
  • Ensure accurate, timely processing of payroll in accordance to business/accounting procedures.
  • Direct all A/R & A/P activity.
  • Help establish pricing and set up of the PMS.
  • Open up a campground that are purchased out of bankruptcy.
  • Maintain Mobil and AAA standards for the arrival and departure experience.
Hotel Manager Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Management skills directly correlate with a person's ability to communicate and lead others while being able to solve problems..
Time-management skills is the efficient manner one is able to put their time to good use.

Hotel Manager Overview

Between the years 2018 and 2028, hotel manager jobs are expected to undergo a growth rate described as "little or no change" at 1%, according to the Bureau of Labor Statistics. So if the thought "should I become a hotel manager?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of hotel manager opportunities that are projected to become available by 2028 is 600.

A hotel manager annual salary averages $58,493, which breaks down to $28.12 an hour. However, hotel managers can earn anywhere from upwards of $38,000 to $89,000 a year. This means that the top-earning hotel managers make $46,000 more than the lowest-earning ones.

It's hard work to become a hotel manager, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a director of front office, rooms director, innkeeper, and night auditor and night manager.

Hotel Manager Jobs You Might Like

Hotel Manager Skills and Personality Traits

We calculated that 19% of Hotel Managers are proficient in Guest Rooms, Hotel Services, and Guest Service. They’re also known for soft skills such as Communication skills, Management skills, and Time-management skills.

We break down the percentage of Hotel Managers that have these skills listed on their resume here:

  • Guest Rooms, 19%

    Perform thorough inspections of guest rooms and common areas, and inform the appropriate department(s) of any deficiencies.

  • Hotel Services, 12%

    Develop and maintain current knowledge and familiarity with all hotel services and features and local attractions to respond to guest inquiries.

  • Guest Service, 9%

    Provided excellent guest services and satisfaction scores derived through effective communication and follow-up.

  • Front Office, 7%

    Put together audit packets each evening for accounting/front office/ housekeeping.

  • Payroll, 5%

    Prepared ten-day forecasts and participated in rate strategy meetings; continually monitored and tracked payroll, revenue and expenditures.

  • Service Standards, 4%

    Ensured customer service standards were maintained, uninterrupted and exceeded when applicable.

"guest rooms," "hotel services," and "guest service" aren't the only skills we found hotel managers list on their resumes. In fact, there's a whole list of hotel manager responsibilities that we found, including:

  • A thorough review of lots of resumes revealed to us that "leadership skills" is important to completing hotel manager responsibilities. This resume example shows just one way hotel managers use this skill: "lodging managers must establish good working relationships to ensure a productive work environment" Here's an example of how this skill is used from a resume that represents typical hotel manager tasks: "provided leadership, direction and support to the front office, bell/transportation, housekeeping, laundry and custodial areas. "
  • As part of the hotel manager description, you might find that one of the skills that might be helpful to the job is "problem-solving skills." A hotel manager resume included this snippet: "the ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers" This skill could be useful in this scenario: "scheduled staff, handled escalated customer complaints and resolved them efficiently, monitored room rates and availability. "
  • Another skill commonly found on hotel manager resumes is "business skills." This description of the skill was found on several hotel manager resumes: "lodging managers address budget matters and coordinate and supervise workers" Here's an example from a resume of how this skill could fit into the day-to-day hotel manager responsibilities: "create front office work schedule based on labor looking glass guidelines and adjustschedule in week based on actual business levels. "
  • See the full list of hotel manager skills.

    Before becoming a hotel manager, 44.8% earned their bachelor's degree. When it comes down to graduating with a master's degree, 8.8% hotel managers went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most hotel managers have a college degree. But about one out of every five hotel managers didn't attend college at all.

    The hotel managers who went onto college to earn a more in-depth education generally studied business and hospitality management, while a small population of hotel managers studied management and accounting.

    Once you're ready to become a hotel manager, you should explore the companies that typically hire hotel managers. According to hotel manager resumes that we searched through, hotel managers are hired the most by Pet Smart Inc, Kimpton Hotel & Restaurant Group, and Aimbridge Hospitality. Currently, Pet Smart Inc has 152 hotel manager job openings, while there are 3 at Kimpton Hotel & Restaurant Group and 2 at Aimbridge Hospitality.

    But if you're interested in companies where you might earn a high salary, hotel managers tend to earn the biggest salaries at Creative, Fitch Ratings, and Aspen Snowmass. Take Creative for example. The median hotel manager salary is $84,211. At Fitch Ratings, hotel managers earn an average of $83,912, while the average at Aspen Snowmass is $67,589. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on hotel manager salaries across the United States.

    Some other companies you might be interested in as a hotel manager include Hyatt Hotels, Hilton, and Marriott International. These three companies were found to hire the most hotel managers from the top 100 U.S. educational institutions.

    The three companies that hire the most prestigious hotel managers are:

      What Director Of Front Offices Do

      A director of front office supervises and leads the daily activities of an establishment's front office, ensuring clients receive optimal services. They are primarily in charge of setting goals and guidelines, establishing protocols and timelines, recruiting and training staff, monitoring operations to ensure the workforce functions efficiently, and solving issues and concerns if any would arise. Moreover, a director of front office empowers staff to reach goals and implements the establishment's policies and regulations to ensure operations run smoothly and efficiently.

      We looked at the average hotel manager annual salary and compared it with the average of a director of front office. Generally speaking, directors of front office receive $2,981 higher pay than hotel managers per year.

      Even though hotel managers and directors of front office have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require guest rooms, hotel services, and guest service in the day-to-day roles.

      As far as similarities go, this is where it ends because a hotel manager responsibility requires skills such as "common areas," "procedures," "human resources," and "financial performance." Whereas a director of front office is skilled in "quality standards," "phone calls," "sops," and "special requests." So if you're looking for what truly separates the two careers, you've found it.

      Directors of front office tend to make the most money in the hospitality industry by averaging a salary of $56,112. In contrast, hotel managers make the biggest average salary of $68,300 in the energy industry.

      Directors of front office tend to reach similar levels of education than hotel managers. In fact, directors of front office are 3.2% more likely to graduate with a Master's Degree and 0.5% less likely to have a Doctoral Degree.

      What Are The Duties Of a Rooms Director?

      A Rooms Director ensures smooth operation of valet services, housekeeping, communication, uniformed and concierge services, and guest services. Rooms directors provide guests with quality service with maximum productivity and room revenue. They coordinate the administrative and organizational functions and make sure that they comply with the operation standards. It is their job to create a monthly reporting system for monitoring. Also, they provide solutions for the improvement of the problem areas in the hospitality industry.

      Next up, we have the rooms director profession to look over. This career brings along a higher average salary when compared to a hotel manager annual salary. In fact, rooms directors salary difference is $18,866 higher than the salary of hotel managers per year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both hotel managers and rooms directors are known to have skills such as "guest rooms," "hotel services," and "guest service. "

      But both careers also use different skills, according to real hotel manager resumes. While hotel manager responsibilities can utilize skills like "front desk agents," "human resources," "customer complaints," and "beverage operations," some rooms directors use skills like "emergency," "resorts," "action plans," and "oversight."

      On average, rooms directors earn a higher salary than hotel managers. There are industries that support higher salaries in each profession respectively. Interestingly enough, rooms directors earn the most pay in the hospitality industry with an average salary of $66,587. Whereas, hotel managers have higher paychecks in the energy industry where they earn an average of $68,300.

      When it comes to the differences in education between the two professions, rooms directors tend to reach similar levels of education than hotel managers. In fact, they're 0.5% more likely to graduate with a Master's Degree and 0.5% more likely to earn a Doctoral Degree.

      How an Innkeeper Compares

      Let's now take a look at the innkeeper profession. On average, these workers make lower salaries than hotel managers with a $5,763 difference per year.

      While looking through the resumes of several hotel managers and innkeepers we discovered that both professions have similar skills. These similarities include skills such as "guest rooms," "guest service," and "front office," but they differ when it comes to other required skills.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from hotel managers resumes, they are more likely to have skills like "hotel services," "payroll," "service standards," and "department heads." But a innkeeper might have skills like "clean rooms," "concierge services," "special requests," and "credit card."

      Innkeepers are known to earn similar educational levels when compared to hotel managers. Additionally, they're 0.8% more likely to graduate with a Master's Degree, and 0.7% more likely to earn a Doctoral Degree.

      Description Of a Night Auditor And Night Manager

      Now, we'll look at night auditor and night managers, who generally average a lower pay when compared to hotel managers annual salary. In fact, the difference is about $17,191 per year.

      According to resumes from both hotel managers and night auditor and night managers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "guest rooms," "hotel services," and "guest service. "

      Even though a few skill sets overlap, there are some differences that are important to note. For one, a hotel manager might have more use for skills like "front office," "service standards," "department heads," and "front desk agents." Meanwhile, some night auditor and night managers might include skills like "room charges," "daily reports," "special requests," and "credit card" on their resume.

      In general, night auditor and night managers make a higher salary in the hospitality industry with an average of $34,756. The highest hotel manager annual salary stems from the energy industry.

      In general, night auditor and night managers reach similar levels of education when compared to hotel managers resumes. Night auditor and night managers are 4.1% less likely to earn their Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.