Hotel Night Auditor
Hotel night auditor job in Columbus, OH
The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our property's vision, mission, and core values.
Night Auditor--The Mount Vernon Grand Hotel
Hotel night auditor job in Mount Vernon, OH
Job Description
Now Hiring: PART TIME NIGHT AUDITOR---2 days per week
CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Part Time Night Auditor for the Mount Vernon Grand Hotel. When joining our team, you will be joining a company that prides itself on providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners. We are looking for someone who can work 2-3 days a week from 11pm-7am. The days would be during the weekdays, Wednesday, Thursday, and Fridays.
Our Night Auditor will demonstrate the ability to work independently while providing excellent guest service. The position will also be responsible to follow basic account procedures to assure the hotel's procedures are complete and accurate. Guest security and safety are most important to CUSA, LLC and the Front Desk position is crucial to assure every guest has a pleasant, safe, and secure stay. This position is also required to answer guest questions and make recommendations about the hotel and local area. Completes their job duties in conjunction with the hotel's policy and procedures. We are a first class hotel looking for first class employees to join our staff. We are looking forward to hearing from you!
Night Auditor | Hyatt House OSU
Hotel night auditor job in Columbus, OH
Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You'll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff. This role requires independence, attention to detail, and a proactive approach.
Key Responsibilities
* Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge).
* Handle phone system, reservations, and guest inquiries.
* Perform check-in and check-out procedures.
* Verify, balance, and review hotel room availability and transactions.
* Prepare folios for departing guests.
* Maintain lobby appearance and assist with AM breakfast setup if needed.
* Monitor hotel safety and emergency procedures during the night shift.
Qualifications
* Previous hotel front desk or hospitality experience preferred.
* Strong attention to detail and organizational skills.
* Dependable, responsible, and able to work independently.
* Professional and customer-service oriented.
Benefits (Full-Time Associates Only)
* Competitive wages
* Medical, dental, and vision plans
* Life insurance and short/long-term disability options
* 401(k) program with company match
* Tuition assistance
* Discounted room rates at Concord-managed hotels
* Training, development, and career advancement opportunities
Why Concord?
Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."
We are Concord!
$17 - $18.50 per hour based on experience.
Night Audit
Hotel night auditor job in Columbus, OH
Hampton Inn & Suites by Hilton Columbus -Polaris is seeking a Night Auditor to join their team! The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include: * Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
* Handles cash, credit card information and goods at the property.
* Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
* Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
* Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
* Prepares guest folios for express check out.
About Buffalo Lodging Associates:
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
* Customer Service experience, in a hotel setting preferred.
* BRAND experience is a plus.
* High School diploma or equivalent is preferred.
* Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
* Must have valid drivers license, and acceptable driving history subject to company approval .
* Typical Schedule : Overnights, 11 PM- 7 AM Weekend Availability needed
What We Offer You:
At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
* Paid Weekly (Every Friday!)
* Medical, Dental & Vision Insurance
* Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
* Paid Vacation and Sick Time
* Paid Holidays
* Tuition Reimbursement
* Flexible Spending Account
* Company Paid Life Insurance
* Company Paid Short-Term Disability Insurance
* Long-Term Disability Insurance
* Employee Assistance Program
* Hotel Discounts - for You, Your Friends and Family
* Wellness Programs
* Monthly Employee Appreciation Activities & Events
* Learning and Development Opportunities
* Employee Referral Program
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Hotel Front Desk Night Audit, FRI & SAT
Hotel night auditor job in Columbus, OH
Job DescriptionBenefits:
Bonus based on performance
Employee discounts
Free uniforms
Health insurance
Paid time off
Signing bonus
Thank you for your interest in our Hotel Front Desk associate position. Signing Bonus offered up to $250.00. Please inquire during interview.
The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Once in a while you may have to assist a guest and transport their luggage to the room.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
EDUCATION AND EXPERIENCE:
Bachelors Degree in Business Management, Hospitality, or related field or equivalent years of work experience preferred
Experience: 2 Years of Marriott Hotel Experience preferred
Previous experience as a hotel front desk associate is required.
DRUG/BACKGROUND CHECKS: All offers of employment may be conditioned on receipt of a background check report and/or drug screen.
Guest Service Agent
Remote hotel night auditor job
←Back to all jobs at Home 2 Suites by Hilton Denver Airport Guest Service Agent
Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.
Essential Job Duties
Greets guests with genuine and warm spirit of hospitality
Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
Posts transactions to guest and master accounts
Reviews guest account balance, ensuring that payment is secured
Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
Reviews arrivals and blocks special requests
Processes required reports, including down time, high balance, etc.
Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
Handles guest requests and concerns in a courteous and efficient manner
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
Prepares guest amenities, and ensures delivery in a timely manner
Handles in-house guest reservation requests such as extension, late check-out, and rebooking
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
Stores guest luggage
Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
Operates the franchise terminal and performs designated maintenance tasks
Maintains procedures for credit control and handling of financial transactions
Maintains guest safety & privacy by adhering to established procedures
Issues safety deposit boxes for guest use, following security protocol
Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
Assists with the relocation of guests, when necessary
Assists other departments during slow periods
Additional duties may be added at any time at the discretion of management
Consistently models the behavior of a ‘Baywood Ambassador' who:
Maintains a professional image, including appearance, verbiage, and body language, at all times
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when appropriate
Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
Skills/Qualifications
Education:
High School diploma
Certifications / Licenses:
TIPS, or similar approved, alcohol server training certification (as required)
Experience:
Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.
Additional Skills:
Ability to multi-task
Ability to communicate effectively, both written and oral
Bilingual (Spanish & English) preferred, depending on geographic market
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Baywood Hotels' standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS)
Ability to remain calm during stressful situations
Physical Demands
Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
Sitting: Rarely
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs infrequently
Driving: Rarely
Traveling: None
Environmental Conditions:
Inside: Protection from weather conditions but not temperature changes
Outside: Rarely
Please visit our careers page to see more job opportunities.
Night Auditor
Hotel night auditor job in Columbus, OH
We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.
Job Summary
Are you a night owl? Do you like working by yourself while being a part of a larger team? Then our Night Auditor position is for you! Fast, fun, and friendly are the main characteristics of this position.
Responsibilities:
Closing reports at the end of each night
Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty.
Have a working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy.
Checking in guests, showing that classic customer service smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.
Qualifications:
Strong computer skills.
Exceptional communication skills.
Demonstrated excellence in guest service.
Ability to multitask with limited supervision
Ability to work in a fast-paced environment.
Benefits/Perks:
Medical, Dental, and Vision insurance options
Paid time off and 401(k) for full-time employees
All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus other hotels managed by ZMC Hotels
Opportunities for bonuses
$250 referral bonus ($250 for you and $250 for a referred associate)
DailyPay: access to your already earned wages before payday
Night Auditor
Hotel night auditor job in Columbus, OH
Job Details Double Tree by Hilton Worthington - Columbus, OH Full Time High School Third/Night Hospitality - HotelDescription
Audit, balance and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure TTH and hotel policies and procedures are followed and to prevent fraud.
ESSENTIAL FUNCTIONS
Audit balance and report on all food and beverage outlets' (e.g., restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. (30%)
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. (25%)
Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing. (20%)
Prepare and input statistics and income journal sheets for preparation of daily reports. (5%)
Balance and close all bank ticket codes, daily. (5%)
Run night audit final after insuring all revenues are in balance nightly. (5%)
Perform the duties of a Front Desk Clerk including express checkouts. (5%)
NON-ESSENTIAL FUNCTIONS
Assist the Night Manager/Night Audit Supervisor as requested. (2%)
Assist PBX in taking and placing wake-up calls, as needed. (2%)
Perform the duties of a bellperson as requested. (1%)
Qualifications
Knowledge and Skills:
Education:High School education or equivalent experience.
Experience:Accounting background preferred, but not required.
Skills and Abilities:
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Telephone and guest relations etiquette and skills.
No. Of employees supervised: None.
Travel Required:None.
Hours Required: 11:00 p.m. - 7:00 a.m.; scheduled days and times may vary based on need.
Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
Ability to lift files/papers up to 5 lbs, 50% of time. May lift luggage up to 50 lbs.
Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often.
No Bending/Kneeling Required.
Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Ability to move between front desk, PBX and accounting and various other areas in the hotel, 10-20% of time.
Continuous Standing Describe the reasons to include time period and frequency.
No Continuous Standing Required.
Climbing Stairs:
No Climbing Required.
Driving Describe type of vehicle, distances, % of time involved and frequency.
No Driving Required.
Work Environment - Inside: 100% of 8 hours.
Climbing Stairs
Up to approx. 40 steps 10% of 40 hour week.
Hearing: Critical
Explain:Communicate with guests.
Vision: Critical
Explain:Viewing of computer screen.
Speech: Critical
Explain:Communicating with guests over the telephone.
Literacy: Critical
Explain:Reading daily reports, numbers, etc.
Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.
No Chemicals/Agents Used.
Protective Clothing:
None Required.
Equipment Operation List type of equipment and frequency of use.
Personal computer, telephone, cash register, calculator - approx. 90-95% of time.
Night Auditor | MOXY Columbus Short North
Hotel night auditor job in Columbus, OH
What You'll Do
Be available to work a flexible schedule, including weekends, holidays, and overnight hours, as needed.
Work independently and serve as the main point of contact during overnight hours.
Handle guest questions, issues, and special requests with care and creativity.
Greet and check-in guests with style (and a complimentary cocktail!).
Take drink and light food orders, prepare and serve them with flair.
Adhere to payment, cash handling and credit policies/procedures.
Complete nightly financial audits and reports with accuracy.
Ensure safety, security and cleanliness of the hotel overnight.
Take on other exciting duties, as assigned.
About the Role
At the Moxy, our front desk isn't just for check-ins - it's the beating heart of the guest experience. Are you the kind of person who can mix a cocktail and balance the books - without breaking a sweat? Moxy is looking for a high-energy, detail-savvy Night Auditor who doubles as a Bartender. You'll keep the vibe alive after hours, serve up drinks with style, and make sure our nightly reports are on point. If you're sharp, social and love working when others sleep, let's talk!
What We're Looking For
Full-time and Part-time positions may be available - will discuss further during your interview!
At least 1 year of experience in restaurants, hospitality, or food & beverage
You meet the minimum age requirement to serve alcohol in Ohio
You're outgoing, organized, quick on your feet, and ready to hustle
Able to read and follow safety and operational instructions
Confident communicator (bonus if you're bilingual in English/Spanish)
Comfortable with basic math and POS systems
High school diploma or equivalent; college coursework is a plus
ServSafe and/or alcohol service training like TIPS is a big bonus
You know the coolest spots in Columbus and love sharing them
Auto-ApplyNight Auditor
Hotel night auditor job in Grove City, OH
Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!
The Night Auditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident oremergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries.
QUALIFICATIONS:
Previous guest relations training.
Accounting background preferred.
Ability to communicate effectively with the public and other Team Members.
Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,sexual orientation, gender identity, disability or protected veteran status.
Auto-ApplyNight Auditor
Hotel night auditor job in Columbus, OH
Full-time Description
We are seeking a detail-oriented and reliable Night Auditor to join our team. The Night Auditor will be responsible for managing the front desk operations during the night shift, ensuring a smooth and efficient check-in and check-out process for guests, and performing accounting tasks to maintain accurate financial records.
Essential Responsibilities and Duties:
- Perform nightly audits of financial transactions and ensure accuracy in reporting.
- Handle guest check-ins and check-outs efficiently and courteously.
- Address guest inquiries and resolve any issues that may arise during the night.
- Maintain the security and safety of the hotel premises during night hours.
- Prepare and distribute daily financial reports to management.
- Assist with inventory management and ordering supplies as needed.
- Collaborate with other departments to ensure a seamless guest experience.
This is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
Dreamscape Hospitality also offers Competitive Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
STD/LTD
Life Insurance
401K
FSA
Working Conditions
The position requires adaptability to a dynamic work environment, involving frequent interaction with clients, vendors, and hotel staff. Reasonable accommodations will be provided to individuals with disabilities, enabling them to perform the essential duties of the role.
Reasonable Accommodations:
The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department.
This covers essential aspects while being compliant with ADA guidelines, allowing for reasonable accommodations as needed.
Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract.
Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
Equal Employment Opportunity
Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.
Requirements
Education, Experience, and Skills (Qualifications/Requirements):
- High school diploma or equivalent; additional education in hospitality or accounting is a plus.
- Previous experience in a hotel or customer service role preferred.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Proficient in using hotel management software and basic accounting systems.
- Ability to work independently and manage time effectively.
- Flexibility to work overnight shifts, including weekends and holidays.
Physical Requirements:
Ability to stand, walk, and remain on feet for extended periods.
Ability to lift and carry up to 25 pounds occasionally (consider adjustments based on specific needs).
Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.
Night Auditor
Hotel night auditor job in Dublin, OH
Job DescriptionBenefits:
Bonus based on performance
Employee discounts
Free uniforms
Training & development
Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Job Summary
We are seeking a positive, friendly Night audit Agent to provide exceptional service to our hotel guests. The Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. It is a night shift 11pm-7 am
Responsibilities
Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
Guest Service Agent (Part Time) - Home2 Suites Charleston/Daniel Island
Remote hotel night auditor job
Guest Service Agent (Part Time) - Home2 Suites Charleston/Daniel Island (Job Number: HOT0C5FJ) Work Locations: Home2 Suites Charleston Daniel Island Fairchild Street, Lot B-3 Daniel Island 29492A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
>Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/VeteransSchedule: Part-time Brand: Home2 Suites by HiltonJob: Guest Services, Operations, and Front Office
EOE/AA/Disabled/Veterans
Auto-ApplyGuest Service Agent
Hotel night auditor job in Columbus, OH
Job Description
Guest Service Agent/Front Desk Agent
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
What we are looking for:
0 - 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.
High School degree or better
Hotel Rotational Weekend Guest Service Agent
Hotel night auditor job in Columbus, OH
Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!
With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.
Join us as our Hotel Night Auditor at our Hotel Name located at Hotel Address. (Room Count: 115)
To complete application - Please visit the property Monday - Friday between 10AM-4PM
Successful Candidate will be able to :
Able to work every other weekend (Friday/Saturday or Saturday/Sunday combination)
Previous hotel Front Desk experience required; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.
Attend monthly department meeting during the week.
View all jobs at this company
Guest Service Agent
Hotel night auditor job in Columbus, OH
Guest Service Agent/Front Desk Agent
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
What we are looking for:
0 - 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.
High School degree or better
Auto-ApplyFront Desk Clerk Remote
Remote hotel night auditor job
Responsibilities The chance to work 100% from the comfort of your home via a personal computer Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Minimum Requirements
High school diploma or equivalent.
Excellent communication and organizational skills
Exceptional customer service skills and able to interact in a positive and professional way.
Customer service background preferred.
Strong listener with the ability to empathize and problem-solve.
Basic computer proficiency.
A passion for fitness and health.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Security Professional - Industrial Front Desk
Hotel night auditor job in Valleyview, OH
Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
As a Security Professional - Industrial Front Desk in Valley City, OH, you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you'll use our exclusive Claim a Shift platform to view and Pick up open shifts based on your availability-giving you the freedom to build a schedule that works for you, while gaining valuable site experience across various industries. Whether you're looking to supplement your income or take the first step toward a full-time role, this position offers unmatched access to hands-on experience and growth opportunities. As a Front Desk Security Professional at a leading manufacturing and industrial location, you will be the first point of contact for visitors and employees, providing exceptional customer service and communication. Your presence at the front desk will help to deter security-related incidents while you assist with access control and respond to inquiries. This post is primarily a driving post, so you may be required to operate a vehicle as part of your duties. At Allied Universal, we value teamwork, reliability, and integrity, and are committed to creating a people-first, innovative environment.
Position Type: Part Time
Pay Rate: $17.00 / Hour
Job Schedule:
Day
Time
Fri
11:00 PM - 07:00 AM
Sat
11:00 PM - 07:00 AM
Why Join Us:
Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
Career Growth: Get paid training and access to career growth opportunities.
Financial Benefits: Participate in our retirement savings plan to invest in your future.
Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
What You'll Do:
Greet and assist employees, visitors, and/or contractors at the front desk, providing a positive and professional first impression.
Monitor access to the location by verifying identification and credentials, following site-specific policies and procedures.
Manage visitor logs, issue badges, and maintain accurate records of entry and exit.
Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols.
Communicate promptly and clearly with Allied Universal management and/or client representatives regarding any security-related concerns or incidents.
Support emergency response activities as directed, including assisting with evacuations or other site-specific procedures.
Provide customer service by answering questions, giving directions, and supporting the needs of staff and guests at the location.
Minimum Requirements:
Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
Possess a high school diploma or equivalent.
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
A valid driver's license will be required for driving positions only.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ************
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ********************
Requisition ID 2025-1477930
Auto-ApplyGuest Service Agent
Hotel night auditor job in Grove City, OH
Property Location:
4109 Parkway Centre Drive - Grove City, Ohio 43123You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled
Rise. Shine. Work Happy.Hiring Immediately!
Auto-ApplyCLINIC FRONT DESK- FLOAT
Hotel night auditor job in Grove City, OH
Job DescriptionFront DeskTravel is required to our office locations listed below.Dublin, Westerville, New Albany, Pickerington, Grove CityBenefits: Competitive salary and benefits including: Medical, Dental, Vision, STD, LTD, FSA, HSA, Life, PTO, 401k.
Job Summary:
This position is responsible for being the liaison between OrthoNeuro and the patient while at the same time creating and maintaining a friendly, pleasant environment at the front desk area. This position is also responsible for the efficient operation of the front desk area and obtaining current information from patients.
Job Duties:
Greet patients as they arrive at the office
Guide patients through the OrthoNeuro registration/check in process
Create patient charts and schedule appointments for new walk-in patients
Ensure that accurate insurance and demographic information is added/updated into the computer system
Ensure required documents are accurate and included in patient charts for appointment
Ensure patient outcomes information is collected after the patient leaves
Collect required co-pays, co-insurances, and/or patient balances for patients seen each day
Post patient balances due
Balance collected funds at the end of the day and email reconciliation sheet to the Billing department
Communicate to physicians pertinent information affecting their clinic and patients
Other duties as assigned
Job Requirements:
High school degree or equivalent; or completion at a technical training institution
At least one year related experience; or equivalent combination of education and experience.
Knowledge of Orthopedics, Neurosurgery, Neurology, Physiatry and/or Interventional Pain Management preferred.
Benefits:
Competitive salary and benefits including: Medical, Dental, Vision, STD, LTD, FSA, HSA, Life, PTO, 401k.