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Night Auditor
Hilton Garden Inn Columbus Easton 4.5
Hotel night auditor job in Columbus, OH
The NightAuditor crucial role in ensuring the smooth operation of the hotel during the night shift. This role bridges financial accountability with exceptional guest service, requiring a detail-oriented, adaptable individual comfortable working overnight hours. Ideal candidates will thrive in a hybrid environment where customer interaction, problem-solving, and precise accounting converge to maintain the hotel's operational and financial integrity.
We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you want an exciting career with unlimited growth opportunities
Benefits:
Insurance (health, dental, vision, etc.)
Paid time off (vacation, sick leave, holidays)
401K retirement plan
DailyPay: Access your earned wages when needed.
Special team member hotel rates for travel enthusiasts.
Responsibilities:
Performing all front desk related functions during the night shift
Balancing accounts, processing invoices, and preparing reports
Checking in late-night arrivals and ensuring guest satisfaction
Securing the premises and monitoring for any unusual activity
Handling guest inquiries and requests promptly and professionally
Requirements:
Prior experience in hotel front desk operations is preferred
Strong attention to detail and excellent organizational skills
Ability to work independently and handle multiple tasks simultaneously
Good communication skills and customer service orientation
Flexibility to work night shifts, weekends, and holidays
Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.
Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
$23k-29k yearly est. Auto-Apply 14d ago
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Part-Time Night Audit
Fairfield Inn By Marriott Columbus/New Albany, Oh 4.1
Hotel night auditor job in Columbus, OH
Job Description
Job Title: Part-Time NightAuditor
Reports To: Assistant General Manager
FLSA Status: Non-Exempt
Summary: The NightAuditor is responsible for checking guests into the hotel while reconciling the previous day's business.
Essential Duties and Responsibilities:
Processes guest check-in and check-out in a hospitable and friendly manner
Provides good customer service
Enforces and executes all cash handling, check, and credit policies in order to accurately balance transactions, charges and payments, and guest billing
Delivers all guest messages, mail, and packages in a timely manner
Maintains accurate guest and room status information by completing thorough reviews as assigned
Operates front desk equipment including but not limited to: switchboard and PMS
Maintains consistent communication especially with all departments
Completes necessary shift paperwork and ensures accuracy on: shift checklist, log book, courtesy call back log, and all other forms or checklists assigned.
Verifies credit cards for authorization using electronic acceptance methods
Closes guest accounts at time of check out and assures satisfaction
Researchs and attempts to resolve problem within established guidelines
Completes the reservation process for both guest rooms and meeting rooms ensuring the correct rate from the Property Management System is provided
Performs an average score of at least 5 on two test calls per calendar year
Completes coaching calls as required
Assists with cleaning up the lobby and setting up and monitoring the breakfast bar
Processes all PMS reports to close and reconcile the previous day's business
Submits the Drift Report to the corporate office
Operates the laundry as directed
Completes a minimum of 2 Internet sales leads per week instructed by the General Manager
Performs all other duties as may be assigned
Competencies:
Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meet commitments.
Safety - The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All products and equipment are stored in its proper location. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basis. Standard operating procedures, safety work rules and good general manufacturing practices are followed on a daily basis.
Communication: Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
Computer Skills: General computer knowledge including but not limited to: Excel, Word, Microsoft Outlook, Access database, Adobe, and Internet Explorer. Website training a plus.
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure.
Time Management - Prioritizes work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Qualifications:
Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires the employee to regularly talk or hear and frequently to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception, ability to adjust focus, climbing stairs, grasping, and pushing/pulling.
$24k-29k yearly est. 3d ago
Guest Service Agent
Home 2 Suites
Remote hotel night auditor job
←Back to all jobs at Home 2 Suites by Hilton Denver Airport Guest Service Agent
Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.
Essential Job Duties
Greets guests with genuine and warm spirit of hospitality
Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
Posts transactions to guest and master accounts
Reviews guest account balance, ensuring that payment is secured
Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
Reviews arrivals and blocks special requests
Processes required reports, including down time, high balance, etc.
Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
Handles guest requests and concerns in a courteous and efficient manner
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
Prepares guest amenities, and ensures delivery in a timely manner
Handles in-house guest reservation requests such as extension, late check-out, and rebooking
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
Stores guest luggage
Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
Operates the franchise terminal and performs designated maintenance tasks
Maintains procedures for credit control and handling of financial transactions
Maintains guest safety & privacy by adhering to established procedures
Issues safety deposit boxes for guest use, following security protocol
Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
Assists with the relocation of guests, when necessary
Assists other departments during slow periods
Additional duties may be added at any time at the discretion of management
Consistently models the behavior of a ‘Baywood Ambassador' who:
Maintains a professional image, including appearance, verbiage, and body language, at all times
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when appropriate
Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
Skills/Qualifications
Education:
High School diploma
Certifications / Licenses:
TIPS, or similar approved, alcohol server training certification (as required)
Experience:
Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.
Additional Skills:
Ability to multi-task
Ability to communicate effectively, both written and oral
Bilingual (Spanish & English) preferred, depending on geographic market
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Baywood Hotels' standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS)
Ability to remain calm during stressful situations
Physical Demands
Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
Sitting: Rarely
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs infrequently
Driving: Rarely
Traveling: None
Environmental Conditions:
Inside: Protection from weather conditions but not temperature changes
Outside: Rarely
Please visit our careers page to see more job opportunities.
$30k-37k yearly est. 60d+ ago
Night Auditor
Twin Tier Hospitality 3.5
Hotel night auditor job in Columbus, OH
Audit, balance and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure TTH and hotel policies and procedures are followed and to prevent fraud.
ESSENTIAL FUNCTIONS
Audit balance and report on all food and beverage outlets' (e.g., restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. (30%)
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. (25%)
Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing. (20%)
Prepare and input statistics and income journal sheets for preparation of daily reports. (5%)
Balance and close all bank ticket codes, daily. (5%)
Run night audit final after insuring all revenues are in balance nightly. (5%)
Perform the duties of a Front Desk Clerk including express checkouts. (5%)
NON-ESSENTIAL FUNCTIONS
Assist the Night Manager/Night Audit Supervisor as requested. (2%)
Assist PBX in taking and placing wake-up calls, as needed. (2%)
Perform the duties of a bellperson as requested. (1%)
Qualifications
Knowledge and Skills:
Education:High School education or equivalent experience.
Experience:Accounting background preferred, but not required.
Skills and Abilities:
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Telephone and guest relations etiquette and skills.
No. Of employees supervised: None.
Travel Required:None.
Hours Required: 11:00 p.m. - 7:00 a.m.; scheduled days and times may vary based on need.
Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
Ability to lift files/papers up to 5 lbs, 50% of time. May lift luggage up to 50 lbs.
Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often.
No Bending/Kneeling Required.
Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Ability to move between front desk, PBX and accounting and various other areas in the hotel, 10-20% of time.
Continuous Standing Describe the reasons to include time period and frequency.
No Continuous Standing Required.
Climbing Stairs:
No Climbing Required.
Driving Describe type of vehicle, distances, % of time involved and frequency.
No Driving Required.
Work Environment - Inside: 100% of 8 hours.
Climbing Stairs
Up to approx. 40 steps 10% of 40 hour week.
Hearing: Critical
Explain:Communicate with guests.
Vision: Critical
Explain:Viewing of computer screen.
Speech: Critical
Explain:Communicating with guests over the telephone.
Literacy: Critical
Explain:Reading daily reports, numbers, etc.
Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.
No Chemicals/Agents Used.
Protective Clothing:
None Required.
Equipment Operation List type of equipment and frequency of use.
Personal computer, telephone, cash register, calculator - approx. 90-95% of time.
$25k-30k yearly est. 20d ago
Night Auditor | MOXY Columbus Short North
Shaner Hotels 3.9
Hotel night auditor job in Columbus, OH
What You'll Do
Be available to work a flexible schedule, including weekends, holidays, and overnight hours, as needed.
Work independently and serve as the main point of contact during overnight hours.
Handle guest questions, issues, and special requests with care and creativity.
Greet and check-in guests with style (and a complimentary cocktail!).
Take drink and light food orders, prepare and serve them with flair.
Adhere to payment, cash handling and credit policies/procedures.
Complete nightly financial audits and reports with accuracy.
Ensure safety, security and cleanliness of the hotel overnight.
Take on other exciting duties, as assigned.
About the Role
At the Moxy, our front desk isn't just for check-ins - it's the beating heart of the guest experience. Are you the kind of person who can mix a cocktail and balance the books - without breaking a sweat? Moxy is looking for a high-energy, detail-savvy NightAuditor who doubles as a Bartender. You'll keep the vibe alive after hours, serve up drinks with style, and make sure our nightly reports are on point. If you're sharp, social and love working when others sleep, let's talk!
What We're Looking For
Full-time and Part-time positions may be available - will discuss further during your interview!
At least 1 year of experience in restaurants, hospitality, or food & beverage
You meet the minimum age requirement to serve alcohol in Ohio
You're outgoing, organized, quick on your feet, and ready to hustle
Able to read and follow safety and operational instructions
Confident communicator (bonus if you're bilingual in English/Spanish)
Comfortable with basic math and POS systems
High school diploma or equivalent; college coursework is a plus
ServSafe and/or alcohol service training like TIPS is a big bonus
You know the coolest spots in Columbus and love sharing them
$26k-31k yearly est. Auto-Apply 60d+ ago
Guest Service Agent-Full Time - The Langham, Chicago
Langham Hospitality Group 4.3
Remote hotel night auditor job
Displays a professional demeanor to all arriving, departing and in-house guests and clients. Registers guests in and out of the hotel while promoting hotel amenities, services and upsells. Provide maximum levels of guest service while resolving guest concerns. Follows Langham Chicago and Forbes service standards.
RESPONSIBILITIES AND JOB DUTIES:
Complete the registration process by inputting and retrieving information from the Front Office operating system, confirm pertinent information including number of guests and room rate. Promote Langham marketing programs. Make appropriate selection of rooms based on guest needs and activate electronic keys. Discreetly confirm the room number and rate. Provide welcome folders containing room keys, certificates, special promotions as appropriate.
Verify and register credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions. Accurately post charges to guestrooms and house accounts using Front Office operating system.
Promptly answer the telephone, assist guests, and input messages into the computer. Retrieve messages and communicate the content to the guest.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate and compromise, which may include authorizing revenue allowances.
Remain calm and alert, especially during emergency and/or heavy hotel activity.
Field guest complaints, conduct through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve guest concerns. Plan and implement detailed defect resolution steps by using experienced judgment and discretion.
Use the Brilliant guest recognition program to record guest preferences and exceed guest expectations.
File registration cards in room number order and complete all Guest Reception work according to SOP's in place.
EXPERIENCE REQUIRED:
High School graduate or equivalent preferred. College degree preferred with emphasis on Hospitality and Tourism.
3 years of previous full-service guest relations experience required.
Foreign languages preferred.
Luxury hotel experience preferred.
Knowledge of Front Office operating systems preferred.
SALARY RANGE:
$21.26-$26.57/hour
BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES:
Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
Paid Holidays
Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
401k plan with Roth option and employer match
Free meals while on duty
Uniforms and cleaning of uniforms (for applicable positions)
Free and discounted hotel stays
Discounted parking
Guidance Resources - company paid benefit for personal counseling
EOE, Including Disability/Veterans
About Langham Hospitality Group A wholly owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.
For more information about the property, please visit: *****************************************************
$21.3-26.6 hourly Auto-Apply 2d ago
Part-Time Night Audit
SJB Services, Inc./Empire Geo Services, Inc. 4.0
Hotel night auditor job in Columbus, OH
Job Title: Part-Time NightAuditor
Reports To: Assistant General Manager
FLSA Status: Non-Exempt
Summary: The NightAuditor is responsible for checking guests into the hotel while reconciling the previous day's business.
Essential Duties and Responsibilities:
Processes guest check-in and check-out in a hospitable and friendly manner
Provides good customer service
Enforces and executes all cash handling, check, and credit policies in order to accurately balance transactions, charges and payments, and guest billing
Delivers all guest messages, mail, and packages in a timely manner
Maintains accurate guest and room status information by completing thorough reviews as assigned
Operates front desk equipment including but not limited to: switchboard and PMS
Maintains consistent communication especially with all departments
Completes necessary shift paperwork and ensures accuracy on: shift checklist, log book, courtesy call back log, and all other forms or checklists assigned.
Verifies credit cards for authorization using electronic acceptance methods
Closes guest accounts at time of check out and assures satisfaction
Researchs and attempts to resolve problem within established guidelines
Completes the reservation process for both guest rooms and meeting rooms ensuring the correct rate from the Property Management System is provided
Performs an average score of at least 5 on two test calls per calendar year
Completes coaching calls as required
Assists with cleaning up the lobby and setting up and monitoring the breakfast bar
Processes all PMS reports to close and reconcile the previous day's business
Submits the Drift Report to the corporate office
Operates the laundry as directed
Completes a minimum of 2 Internet sales leads per week instructed by the General Manager
Performs all other duties as may be assigned
Competencies:
Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meet commitments.
Safety - The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All products and equipment are stored in its proper location. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basis. Standard operating procedures, safety work rules and good general manufacturing practices are followed on a daily basis.
Communication: Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
Computer Skills: General computer knowledge including but not limited to: Excel, Word, Microsoft Outlook, Access database, Adobe, and Internet Explorer. Website training a plus.
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure.
Time Management - Prioritizes work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Qualifications:
Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires the employee to regularly talk or hear and frequently to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception, ability to adjust focus, climbing stairs, grasping, and pushing/pulling.
$26k-31k yearly est. Auto-Apply 4d ago
Night Auditor
Hawkeye Hospitality 3.6
Hotel night auditor job in Grove City, OH
Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!
The NightAuditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident oremergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries.
QUALIFICATIONS:
Previous guest relations training.
Accounting background preferred.
Ability to communicate effectively with the public and other Team Members.
Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,sexual orientation, gender identity, disability or protected veteran status.
$26k-31k yearly est. Auto-Apply 60d+ ago
Night Audit
Crescent Careers
Hotel night auditor job in Columbus, OH
A historic feel mixed with modern amenities awaits you at The Westin Great Southern Hotel in downtown Columbus, Ohio. Ideally situated near the German Village in a historic red brick building, our hotel offers our guests a relaxing getaway in the heart of downtown.
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are currently seeking a NightAuditor who is passionate about creating a memorable guest experience.
Here is what we are committed to providing you with:
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Opportunity to grow with us
A workplace that you can be proud of, where you are valued, trusted and supported by the team
Free Bus Pass
Here is what you will be doing each day:
As our NightAuditor, you'll run and review audit reports from our systems, make any needed corrections, and handle any computer issues that pop up. You'll also enter revenue, expenses, and allowances into the system to generate daily reports, balance accounts, maintain files, and reset the system for the next day's operations. You'll greet guests when they arrive, check them in, and provide any information they need for a great stay. You'll also schedule wake-up calls and reservations, and offer concierge services to help guests make the most of their visit. And of course, you'll take on any other duties as needed.
Does this sound like you?
We're looking for someone with excellent communication and guest service skills who can work well in a team but also handle tasks independently. Confidentiality is a must, and you'll need to be flexible with your schedule, including nights, weekends, and holidays.
Our differences are what makes us great:
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
$24k-30k yearly est. 55d ago
Night Auditor
MCR Hotels
Hotel night auditor job in Dublin, OH
Hilton Garden Inn Dublin Columbus SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
1. Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
2. Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning:Always greet every guest happily with a smile, by name if possible, while cleaning.
3. Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4. Teamwork
Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: NightAuditor, Role Specific Duties and Expectations
Other Duties and Expectations
Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist.
Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues.
Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
SECTION THREE: Success Metrics
Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements
Qualifications & Requirements:
Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Can-Do Attitude: Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills: Must be able to convey information and ideas clearly.
Hospitality and Guest Service: Must have a desire to serve all guests.
Age Requirement: Must be 18 years of age or older to perform this job.
Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Breaks: Clock in/out for breaks at the designated time on your schedule.
Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Inspect and visually observe details at close range (within a few feet) and from long range.
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
Language + Reasoning Skills:
Read, write, understand and communicate with others effectively using the English language.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
$24k-30k yearly est. 19d ago
Guest Service Agent
Drury Hotels 4.4
Hotel night auditor job in Dublin, OH
Property Location:
6170 Parkcenter Circle - Dublin, Ohio 43017-3583You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled
Rise. Shine. Work Happy.Hiring Immediately!
At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.
At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE
Explore Our Culture
Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call ************ or email **************************.
$22k-26k yearly est. Easy Apply 18d ago
Guest Service Agent
Polaris Columbus Staybridge Suites By IHG
Hotel night auditor job in Columbus, OH
Job Description
Guest Service Agent/Front Desk Agent
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
What we are looking for:
0 - 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.
High School degree or better
$23k-29k yearly est. 14d ago
Hotel Rotational Weekend Guest Service Agent
Home2 Suites Polaris
Hotel night auditor job in Columbus, OH
Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!
With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.
Join us as our HotelNightAuditor at our Hotel Name located at Hotel Address. (Room Count: 115)
To complete application - Please visit the property Monday - Friday between 10AM-4PM
Successful Candidate will be able to :
Able to work every other weekend (Friday/Saturday or Saturday/Sunday combination)
Previous hotel Front Desk experience required; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.
Attend monthly department meeting during the week.
View all jobs at this company
$23k-29k yearly est. 60d+ ago
Guest Service Agent
Tharaldson Hospitality 4.2
Hotel night auditor job in Columbus, OH
Guest Service Agent/Front Desk Agent
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
What we are looking for:
0 - 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.
High School degree or better
$24k-30k yearly est. Auto-Apply 60d+ ago
Front Desk Clerk Remote
Sdevops
Remote hotel night auditor job
Responsibilities The chance to work 100% from the comfort of your home via a personal computer Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Minimum Requirements
High school diploma or equivalent.
Excellent communication and organizational skills
Exceptional customer service skills and able to interact in a positive and professional way.
Customer service background preferred.
Strong listener with the ability to empathize and problem-solve.
Basic computer proficiency.
A passion for fitness and health.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
$22k-28k yearly est. 60d+ ago
Guest Service Agent, The Statler Hotel
Cornell University 4.4
Remote hotel night auditor job
The Cornell Peter & Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality-marketing, finance, real estate, operations, and more, all applied to the world's largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.
Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University's Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 square feet of meeting and banquet facilities.
While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
Under the direct supervision of the Front Office Manager, the Guest Service Agent provides warm, genuine, and personalized experiences to a very discerning clientele. The GSA is responsible for a quick and efficient arrival process; fulfills guest requests (or communicates to the appropriate department) and follows up to ensure satisfaction; distributes mail and messages, and completes the payment process with accuracy at departure, checking guests out of the hotel with a level of service that meets or exceeds guest expectations. Assists at the bell stand with deliveries, greeting guests, and valet services. The GSA collaborates with the Sales Department to configure group bookings and to ensure excellent service is provided to the meeting planners and conference participants. Works in conjunction with all members of the front office team to provide training and coaching to student employees, takes reservations by phone and email, and assists with the implementation of our revenue management strategy. Candidate must be flexible in scheduling and able to work weekends and holidays as business dictates. Performs other duties as assigned.
Required Qualifications:
Experience in and/or demonstrated commitment to supporting inclusion and belonging
Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
Experience incorporating the perspectives of multiple communities, including communities of color.
High school diploma or equivalent
Valid driver's license
Superior communication skills (verbal and written) and professional phone etiquette
Pride in personal appearance and dignified composure
Warm and enthusiastic personality, committed to giving your best
Seeks and receives feedback and is continuously pursuing growth
Basic computer skills
Preferred Qualifications:
Accounting experience
Proficiency with Microsoft Office Suite Knowledge of hotel management systems, revenue management, and/or online travel agencies (OTAs)
Associate or bachelor's degree in hospitality management, or equivalent
University Job Title:
Guest/Client Services Agent
Job Family:
Auxiliary Services
Level:
C
Pay Rate Type:
Hourly
Pay Range:
$24.30 - $26.79
Remote Option Availability:
Onsite
Company:
Endowed
Contact Name:
Lisa Rhoads
Contact Email:
****************
Job Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline
To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.
Current Employees:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
Employment Assistance:
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email ********************.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice **************, or email at accommodations@cornell.edu.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing ********************.
Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
EEO Statement:
Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
2026-01-16
$24.3-26.8 hourly Auto-Apply 13d ago
Front Desk Clerk
NCR at Home Health and Wellness 4.3
Hotel night auditor job in Columbus, OH
Title: Front Desk Clerk - Columbus, Ohio (Multiple Locations, All Shifts) Location: Columbus, OH - First, Second, and Third Shift | Part-Time & Full-Time
About Us: Join a team of property management professionals at our senior apartment communities in Columbus, Ohio! National Church Residences is committed to advancing better living and care for seniors, and we are looking for Front Desk Clerks who share our vision.
Why This Role Matters:
Front Desk Clerks are the face of our communities, creating a welcoming environment for residents and visitors while supporting property operations. You will play a key role in resident satisfaction and community engagement.
Key Responsibilities:
Serve as the first point of contact for residents, visitors, and staff.
Perform front desk duties in accordance with procedures and the front desk manual.
Handle resident inquiries, complaints, and requests with professionalism and empathy.
Communicate effectively, both orally and in writing, with residents and team members.
Support team operations, including basic math and administrative tasks.
Demonstrate understanding of low-income and homeless populations and their specific needs.
Work collaboratively in a team environment while managing multiple priorities.
Qualifications:
High school diploma or equivalent.
1-2 years of front desk, receptionist, or customer service experience.
Knowledge of crisis prevention, intervention, and conflict resolution techniques.
Strong organizational skills, attention to detail, and ability to follow procedures.
Excellent communication and interpersonal skills.
What We Offer:
Competitive pay and shift flexibility.
Comprehensive medical, dental, vision, life, and AD&D insurance.
Flexible Spending Accounts (FSA).
Paid Time Off (PTO) and Paid Holidays.
Retirement plan with 100% match up to 5% of pay.
Tuition reimbursement.
Employee discounts (tickets, retail, etc.).
Short-Term & Long-Term Disability, Accident, Hospital Indemnity, and Critical Illness coverage.
Wellbeing programs including EAP, tobacco cessation, weight loss, and more.
Benefits may vary depending on Full-Time, Part-Time, or Contingent status.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.
$24k-29k yearly est. Auto-Apply 10d ago
Night Audit
CP Mgmt
Hotel night auditor job in Chillicothe, OH
Job Description
Looking for a part time position and to be a part of a dedicated team? We are currently seeking a qualified, highly motivated customer Service professional to fill immediate available position. The successful candidate will have great communication skills, a professional and relaxed demeanor, and a strong ability to multi-task.
This position works the hours of 11:00pm to 7:00am.
Job Responsibilities
Greet and welcome customers
Answer customer questions in person and on phone
Make and cancel reservation for guests
Check In/Check Out hotel guests
Screen and direct incoming calls and emails
Record and relay messages
Run reports and complete spreadsheets
Close the day and start the new day ensuring all reports are accurate
Preform Night Audit and daily back up
File paperwork
Maintain inventory and restock supplies for guest amenities and The Market
Breakfast Set-Up
Maintain a clean reception area
Job Qualifications
Strong communication skills
Good verbal communication and interpersonal skills
Computer knowledge
Attention to detail
Professional appearance and demeanor
Adaptability
Ability to multi-task
Be a Team player
Candidates must be flexible and willing to work weekends and holidays.
$24k-30k yearly est. 6d ago
Front Desk 2nd Shift- DogHouse Hotel - USA
Brewdog
Hotel night auditor job in Canal Winchester, OH
About Us OUR MISSION IS TO MAKE OTHERS AS PASSIONATE ABOUT GREAT BEER AS WE ARE TAXI HOME CONTRIBUTION | STAFF DISCOUNT | CUSTOMER SERVICE INCENTIVE SCHEME | 4-WEEK SABBATICAL EVERY 5 YEARS | CONTRACTED HOURS We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You'll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back.
SAFE RIDE HOME | We want to make sure you get home safe after a hard shift. That's why we contribute £5 to your pay-check to help you get home safely after midnight. This is open to all our bar crew.
BEER TRAINING | We love beer and we want you to love beer too, so we'll support you through the internationally-recognised Cicerone qualifications, so you can love it almost as much as we do. You also get to try loads of beer… tough job right.
STAFF DISCOUNT | 50% off BrewDog Beers/Ciders, Wonderland Cocktails, BrewDog Merchandise, and Soft Drinks, plus 25% off all other menu items. Crew also get discount on takeaway beer - perfect for taking the bar home.
CREW FOOD | Enjoy a full menu for just £4 when you're on shift - proper fuel for a proper shift.
4-WEEK SABBATICAL | After every 5 years here you will receive an additional 4 weeks off to spend it doing whatever you want.
AND A LOT MORE | Okay, deep breath… enhanced sick pay, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups and beer samples on some shifts.
We're focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others') for the environment
Keyboard Shortcuts
* F9 - Move focus from the edit area to the Footer Toolbar
* F10 - Move focus from the edit area to the first toolbar button
* Shift + TAB - Move focus from the edit area to the last toolbar button
About The Role
BREWDOG ARE ON THE HUNT FOR A HOTELNIGHT PORTER FOR OUR DOGHOUSE!
We at BrewDog have one mission. We want to make other people as passionate about great craft beer as we are. Our hotels are at the forefront of that mission, delivering amazing beer & customer service at all times. With DogHouse, we're really excited to be recruiting for this varied role in our completely beer centric hotel! Expect beer on tap in all of our boutique rooms, mini-bars filled with the best beers on the planet & fridges in the shower for shower beers.
In this role you'll be responsible for ensuring the health and safety of our guests throughout the night, as well as giving the highest levels of customer service.
Duties will include, serving room service to guests, food handling to dish up our 24hr hot dog menu, working with the reception and housekeeping team to ensure the operation is running as smoothly as possible. You'll also be responsible for safely checks, and standards checks throughout the shift, as well as some light set up duties for the day ahead.
In the event of an emergency, it would be your responsibility to safely evacuate the guests.
You'll be working closely with the General Manager and Reception Manager of the hotel to co-ordinate the team, housekeeping operation, and ensure our guests are welcomed into a stand-out venue.
Keyboard Shortcuts
* F9 - Move focus from the edit area to the Footer Toolbar
* F10 - Move focus from the edit area to the first toolbar button
* Shift + TAB - Move focus from the edit area to the last toolbar button
About You
THE BREWDOG CHARTER
IT'S ALL ABOUT BEER. NO COMPRISE We make every BrewDog experience the best it can be.
CREATIVITY IS OUR UNFAIR ADVANTAGE New beers. New ideas. New standards.
WE DO MORE IN A DAY THAN OTHERS DO IN A WEEK You get more done when you do it together.
WE LISTEN. WE LEARN No egos, just honesty and transparency.
WITHOUT US WE ARE NOTHING We play to win, and we have fun while we're doing it.
Keyboard Shortcuts
* F9 - Move focus from the edit area to the Footer Toolbar
* F10 - Move focus from the edit area to the first toolbar button
* Shift + TAB - Move focus from the edit area to the last toolbar button
$21k-26k yearly est. 22d ago
Front Desk Agent
Hix Chillicothe
Hotel night auditor job in Chillicothe, OH
Front Desk Agent
Reports To: Front Office Leadership / Assistant General Manager / General Manager
The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner.
_____________________________________________________________________________
Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Greet and welcome guests upon arrival, ensuring a warm and positive first impression.
● Register guests into the hotel's system, verifying reservation details, address, and payment information.
● Promote and enroll guests in the hotel's loyalty program, providing recognition and benefits to members.
● Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
● Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
● Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
● Answer telephone calls courteously, providing accurate information and service.
● Handle reservations with efficiency and accuracy.
● Assist guests with luggage upon arrival and departure.
● Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
● Manage guest requests for laundry, messages, wake-up calls, mail, and faxes.
● Be aware of and prepare for incoming VIP guests.
● Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
● Exhibit a positive and cooperative attitude as part of the team.
● Communicate effectively with coworkers and contribute to a supportive work environment.
● Handle and account for keys properly.
● Understand and adhere to emergency procedures and security policies.
● Ensure the confidentiality and protection of guest room numbers.
● Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
● Must maintain a neat, clean, and well-groomed appearance in accordance with company standards
Qualifications:
Education: High School diploma or equivalent.
Experience: Prior experience in a customer service role preferred.
● Strong verbal and written communication skills.
● Basic computer skills.
● Knowledge of the hotel, its services, and the surrounding area.
● Ability to stand for extended periods, up to 8 hours.
● Ability to lift up to 15 lbs on occasion.
● Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.
View all jobs at this company