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Hotel night auditor skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical hotel night auditor skills. We ranked the top skills for hotel night auditors based on the percentage of resumes they appeared on. For example, 20.5% of hotel night auditor resumes contained reservations as a skill. Continue reading to find out what skills a hotel night auditor needs to be successful in the workplace.

15 hotel night auditor skills for your resume and career

1. Reservations

Here's how hotel night auditors use reservations:
  • Prepared reservations for next arrivals.
  • Check all hotel wholesaler websites to ensure that all reservations made through them have been properly confirmed in our database.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hotel night auditors use customer service:
  • Improved customer service ratings by communicating customer complaints to housekeeping and maintenance departments.
  • Provided exceptional customer service and professionally responded to guest inquiries.

3. Guest Service

Here's how hotel night auditors use guest service:
  • Processed guest intake and oversaw guest services.
  • KEY SKILLS AND COMPETENCIES Professional manner with an emphasis on hospitality and guest service.

4. Guest Satisfaction

Here's how hotel night auditors use guest satisfaction:
  • Provided customer care that was focused on guest satisfaction.
  • Maintain upscale property environment and hold others accountable to exceed internal and external guest satisfaction expectations.

5. Cash Handling

Here's how hotel night auditors use cash handling:
  • Cash handling and balancing procedures.
  • Provided concierge and administrative services including cash handling, answering phones and providing local information to guests

6. Audit Reports

Here's how hotel night auditors use audit reports:
  • Run audit reports for the front office system.
  • Completed Daily Audit Reports for the yearly portfolio using Visual Matrix and Microsoft Excel.

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7. Room Availability

Room availability is defined as the availability of the number of rooms at a hotel open for sales for a specific set of dates and/or the type of accommodation.

Here's how hotel night auditors use room availability:
  • Keep records of room availability and guest accounts using computerized property management systems.
  • Maintained accurate records of room availability and guest accounts during shift.

8. Room Rates

Here's how hotel night auditors use room rates:
  • Remained knowledgeable of current room rates and availability.
  • Demonstrate a thorough knowledge of hotel information such as, room categories, room rates, promotions, and local attractions.

9. Guest Complaints

Here's how hotel night auditors use guest complaints:
  • Set up breakfast for guests, doing perimeter checks, and dealing with guest complaints in tactful manner.
  • Handle guest complaints in a professional and courteous manner.

10. Hotel Guests

Here's how hotel night auditors use hotel guests:
  • Assisted hotel guests, solved problems, handled all reservations-Coordinated employee training and schedules-Managed cash drawer and bank deposits
  • Provided exceptional hospitality service to hotel guests by creating a welcoming atmosphere and experience for all travelers.

11. Computer System

Here's how hotel night auditors use computer system:
  • Used software tools including: Fosse computer system, copy machine, fax, phones and PBX console.
  • Provide concierge services, operate multiple computer systems, experience in multiple positions at management request

12. Room Charges

Room charge is referred to as the retail price for the sale, possession, or rental of accommodation, before taxes. It is also known as accommodation fees.

Here's how hotel night auditors use room charges:
  • Processed guest payments for room charges, food and beverages and phone charges.
  • Ensured proper processing of room charges for an 800 room hotel.

13. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how hotel night auditors use hotel services:
  • Coordinated hotel services and responded to guest requests.
  • Managed and/or filed reports and documentation daily to modify reservations to assist in providing several hotel services accordingly.

14. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how hotel night auditors use guest rooms:
  • Balance all daily transactions at the Restaurant, Hotel Bar, Guest Rooms.
  • Managed hotel market inventory, stocked items regularly and delivered requested items to guest rooms.

15. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how hotel night auditors use phone calls:
  • Reconcile telephone calls and miscellaneous accounts.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers using a computer.
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List of hotel night auditor skills to add to your resume

Hotel night auditor skills

The most important skills for a hotel night auditor resume and required skills for a hotel night auditor to have include:

  • Reservations
  • Customer Service
  • Guest Service
  • Guest Satisfaction
  • Cash Handling
  • Audit Reports
  • Room Availability
  • Room Rates
  • Guest Complaints
  • Hotel Guests
  • Computer System
  • Room Charges
  • Hotel Services
  • Guest Rooms
  • Phone Calls
  • Room Service
  • Guest Accounts
  • Guest Inquiries
  • Front Desk Functions
  • Wake-Up Calls
  • Exceptional Guest
  • Booking
  • Hotel Night
  • Expense Transactions
  • Data Entry
  • Room Reservations
  • Credit Card Transactions
  • Property Management System
  • Telephone Calls
  • VIP
  • Tax Charges
  • Room Assignments
  • Hotel Operations
  • LMS
  • PBX
  • Hotel Facilities
  • Guest Issues
  • Financial Reports
  • Excellent Guest
  • Hotel Management
  • Check-Out Procedures
  • Guest Relations
  • Account Postings
  • Settlement Accounts
  • Credit Card
  • Financial Transactions
  • Financial Performance
  • Night Audit Procedures
  • Hotel Amenities

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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