Hotel operation manager job description

This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows CSM high standards of quality to ensure guest satisfaction.
• Learns and demonstrates the ability to maintain property assets.
• Works with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures.
• Learns the impact of maintaining company assets and how it impacts the overall financial success of the hotel property.
• Assists and responds to guests requests in a friendly and positive manner, while providing the highest level of service.
• Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance.
• Personally sets a strong example for other associate through exceptional guest service.
• Assesses and evaluates property assets through preventative maintenance.
• Works with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions.
• Works with the Chief Engineer to learn, understand and execute on all engineering SOP's.
• Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
• Completes all assigned duties inside or outside the normal scope of responsibilities within the engineering department.
• Drives carts, bobcats, and ice surfacing machines.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Uses personal protective equipment when needed.
• Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer.
• Adheres to CSM attendance policy, general work rules and department procedures.
• Attends all required department and hotel meetings.

Competencies/Skills Required: 2+ years of maintenance experience is preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High School diploma or GED required. CPO, and appliance repair certification is desired, or the ability to obtain certification based on property needs. Must have a current and valid drivers' license with safe driving record.

Physical Requirements: Ability to push, pull, and lift up to 100 pounds on a regular basis throughout shift.

At Holiday Inn Express, we're all about travel that's simple AND smart.

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They're all included with a great night's sleep.We're focused on getting our guests more than ready. So we're always ready. Are you?.

Right now, we're looking for a House Person - to make sure our restrooms and common areas are always 'fresh and welcoming' for our guests after a busy day - creating a haven for them to escape and relax in or get a bit of last minute work done. We'll need a little flexibility with your time so we can serve our guests the best we can.

We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

If the role being posted is based in Colorado, United States leave the below statement and add the appropriate pay range as defined for the position (delete this sentence, the header above, and the language for roles outside of Colorado below):

The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. The salary/hourly range for this role is [$X to $Y].

This job is also eligible for [bonus/incentive/commissions/equity] pay.

We offer comprehensive package of benefits including [paid time off, medical/dental/vision insurance, 401(k), and any other benefits] to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

If the role being posted is NOT based in the state of Colorado, leave the statement below and deleted the statement above and all instructional text.: Not Applicable for Colorado Applicants

Hopper is looking for a hotel product operations manager who will be responsible for third-party connectivity and optimization. In this role, you will work with various OTAs, wholesalers, and bed banks in APAC, as well as other departments within Hopper. You will use your technical knowledge and problem-solving expertise to effectively resolve any connection issues while seeking to create and implement new processes and procedures within the Hopper accommodation business.

ResponsibilitiesCollaborate with the business leader and product manager to provide insights on supplier and property acquisitions Define the operational structure and processes to execute and align with business strategy Own the operational matters related to onboarding, content optimization, data analysis and insights, and testing Liaise with supply partners to conduct regular business reviews and drive new projects by influencing the product roadmap Design and implement reports, dashboards, and interactive tools to track key business metrics Work with a cross-functional team of product managers, designers, and engineers as well as the supply team to find effective ways to simplify and communicate analysis to a non-technical audience

Requirements5+ years of relevant work experience Strong analytical and creative problem-solving skills with SQL proficiency Ability to translate insights from data analysis to actionable initiatives for the team to execute Proven ability to communicate complex technical work to a non-technical audience Enthusiasm and curiosity for user experience and conducting research to answer hard questions with data Ability to work with minimal guidance, be proactive, can handle ambiguity, and the challenge of fast-evolving goals

Preferred QualificationsExperience in product or operational roles, ideally in Product Operations / Business Intelligence functions Experience in the OTA market and understanding of the key dynamics behind it (availability, pricing, connectivity, etc) Experience working with large-scale products and users Experience with Amplitude, Google BigQuery, and Salesforce
Some of the goods:

- Well-funded and proven startup with large ambitions, competitive salary, and stock options
- Unlimited PTO
- WeWork All Access Pass OR Work-from-home stipend
- An entrepreneurial culture where pushing limits and taking risks is everyday business
- Open communication with management and company leadership
- Small, dynamic teams = massive impact
- 100% employer-paid medical, dental, vision, disability, and life insurance plans

More about Hopper

Despite the pandemic's impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company's proprietary suite of fintech offerings.

Here are just a few stats that demonstrate the company's recent growth:

- Hopper's valuation is now over $5B, which is more than triple our valuation from early 2020.

- The company grew its revenue by more than 300% YoY in 2021. Hopper's monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper's new B2B initiative, is already 15% of its revenues and growing.

- According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads.

- Hopper's recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT. We are now the 3rd largest air travel agency in North America.

- The company sells over $2B in travel and travel related financial services annually.

- Hopper's fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue.

- Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper's travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, Trip.com, and MakeMyTrip.

The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.

And all this recent growth is just the beginning. There are still so many new opportunities we're excited to tackle in the next year!