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Become A Hotel Receptionist

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Working As A Hotel Receptionist

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $26,000

    Average Salary

What Does A Hotel Receptionist Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Hotel Receptionist

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Hotel Receptionist Career Paths

Hotel Receptionist
Front Desk Clerk Substitute Teacher Consultant
Account Manager
5 Yearsyrs
Front Desk Clerk Substitute Teacher Account Executive
General Manager
6 Yearsyrs
Front Desk Clerk Substitute Teacher Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Office Assistant Executive Assistant Office Manager
Property Manager
6 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Assistant General Manager
5 Yearsyrs
Office Assistant Administrator Office Manager
Business Manager
6 Yearsyrs
Teacher Consultant Manager
Service Manager
6 Yearsyrs
Teacher Consultant Owner
Co-Owner
6 Yearsyrs
Teacher Administrator Office Manager
Business Office Manager
7 Yearsyrs
Waitress Technician Maintenance Supervisor
Facilities Manager
7 Yearsyrs
Waitress Specialist Administrator
Administrative Manager
6 Yearsyrs
Waitress Specialist Shift Supervisor
Site Manager
7 Yearsyrs
Assistant Account Executive Assistant Manager
Center Manager
6 Yearsyrs
Assistant Account Executive Manager
Business Owner
6 Yearsyrs
Assistant Analyst Assistant Manager
Communications Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Food And Beverage Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Human Resources Manager
Executive Assistant To Chief Executive Officer
6 Yearsyrs
Certified Nursing Assistant Billing Specialist Front Desk Supervisor
Hotel Manager
5 Yearsyrs
Hostess Event Coordinator Front Desk Supervisor
Catering Sales Manager
5 Yearsyrs
Sales Assistant Marketing Specialist Assistant Property Manager
Resident Manager
5 Yearsyrs
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Top Skills for A Hotel Receptionist

  1. Customer Service
  2. Guest Satisfaction
  3. Front Desk
You can check out examples of real life uses of top skills on resumes here:
  • Specialized in customer service including greeting guests and managing the registration process.
  • Collaborated with all hotel departments to ensure guest satisfaction.
  • Managed the front desk for customers check-in and checkout to ensure they were greeted with friendly smile and respect.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Processed credit card transactions, took cash payments, gift card payments and used resort points system during the checkout process.

Hotel Receptionist Demographics

Gender

Female

57.9%

Male

25.1%

Unknown

17.0%
Ethnicity

White

52.7%

Hispanic or Latino

23.6%

Black or African American

10.3%

Asian

8.9%

Unknown

4.5%
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Foreign Languages Spoken

Spanish

43.5%

French

9.4%

Italian

7.1%

German

5.9%

Arabic

5.9%

Russian

4.7%

Portuguese

3.5%

Finnish

2.4%

Ukrainian

2.4%

Filipino

2.4%

Chinese

2.4%

Swahili

1.2%

Romanian

1.2%

Gujarati

1.2%

Hindi

1.2%

Mandarin

1.2%

Catalan

1.2%

Thai

1.2%

Kazakh

1.2%

Uzbek

1.2%
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Hotel Receptionist Education

Schools

The Academy

9.8%

University of Phoenix

7.8%

University of California - Santa Cruz

5.9%

National University

5.9%

Santa Monica College

5.9%

Valencia College

5.9%

Boise State University

5.9%

Wake Technical Community College

5.9%

Southern Utah University

3.9%

Suffolk County Community College

3.9%

Language On

3.9%

Merrimack College

3.9%

Anoka-Ramsey Community College

3.9%

Central State University

3.9%

Chapman University

3.9%

University of California - Los Angeles

3.9%

Sam Houston State University

3.9%

Texas State University

3.9%

Brigham Young University

3.9%

Central Michigan University

3.9%
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Majors

Business

15.4%

Hospitality Management

11.4%

Nursing

8.4%

English

8.0%

Psychology

7.7%

Accounting

5.0%

Health Care Administration

4.3%

Biology

4.0%

Information Technology

4.0%

Education

3.7%

Medical Assisting Services

3.7%

Marketing

3.3%

Communication

3.0%

Criminal Justice

3.0%

Liberal Arts

2.7%

Economics

2.7%

Linguistics

2.7%

International Business

2.3%

Fine Arts

2.3%

General Studies

2.3%
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Degrees

Bachelors

38.3%

Other

32.1%

Associate

11.7%

Masters

8.3%

Certificate

5.2%

Diploma

4.0%

License

0.2%

Doctorate

0.2%
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