Hotel receptionist vs front desk receptionist

Differences between hotel receptionist and front desk receptionist duties and responsibilities

Hotel receptionist example responsibilities.

• Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
• Authorize to take charge of telephone reservations and provide accommodation information for customer.
• Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
• Communicate VIP arrivals to designate personnel for escort and delivery of amenities.

Front desk receptionist example responsibilities.

• Accomplish computer work using a PMS system; OperaXpress.
• Collect and distribute mail and packages, prepare FedEx shipments and manage online postage machine.
• Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
• Acquire knowledge of ICD-9 and CPT codes and achieve up-to-date knowledge of medical record practices, standards, and regulations.
• Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
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