Hotel receptionist vs front desk staff

The differences between hotel receptionists and front desk staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a hotel receptionist has an average salary of $32,624, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a hotel receptionist include reservations, customer service and hotel services. The most important skills for a front desk staff are customer service, check-in, and facility tours.

Hotel receptionist vs front desk staff overview

	Hotel Receptionist	Front Desk Staff
Yearly salary	$32,624	$28,916
Hourly rate	$15.68	$13.90
Growth rate	-	-
Number of jobs	59,292	140,094
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 62%
Average age	37	37
Years of experience	-	-

Hotel receptionist vs front desk staff salary

Hotel receptionists and front desk staff have different pay scales, as shown below.

	Hotel Receptionist	Front Desk Staff
Average salary	$32,624	$28,916
Salary range	Between $26,000 And $39,000	Between $21,000 And $38,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Univ Of Colorado-Colorado Spgs
Best paying industry	-	Education

Differences between hotel receptionist and front desk staff education

There are a few differences between a hotel receptionist and a front desk staff in terms of educational background:

	Hotel Receptionist	Front Desk Staff
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 62%
Most common major	Hospitality Management	Business
Most common college	-	-

Hotel receptionist vs front desk staff demographics

Here are the differences between hotel receptionists' and front desk staff' demographics:

	Hotel Receptionist	Front Desk Staff
Average age	37	37
Gender ratio	Male, 29.0% Female, 71.0%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 9.6% Unknown, 7.4% Hispanic or Latino, 23.9% Asian, 12.2% White, 45.1% American Indian and Alaska Native, 1.9%	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between hotel receptionist and front desk staff duties and responsibilities

Hotel receptionist example responsibilities.

Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
Authorize to take charge of telephone reservations and provide accommodation information for customer.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
Communicate VIP arrivals to designate personnel for escort and delivery of amenities.

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Hotel receptionist vs front desk staff skills

Common hotel receptionist skills

Reservations, 48%
Customer Service, 13%
Hotel Services, 4%
Hotel Guests, 3%
Hotel Reservations, 2%
Customer Complaints, 2%

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%