Hotel reservation agent vs front office agent

Differences between hotel reservation agent and front office agent duties and responsibilities

Hotel reservation agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Provide customer service by answering telephone calls regarding hotel reservations.
• Compute tour reservations from the sales department utilizing hotel facility.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Attend mandatory and voluntary training/certification courses offer by employer and DOD.

Front office agent example responsibilities.

• Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
• Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
• Adhere to all cashiering procedures and act as PBX operator at designate times.
• Enter in and record wake up call requests then deliver it to the PBX.
• Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
• Facilitate VIP treatment for frequent guests with information supply to department management.
Show more