Hotel reservation agent vs reservation sales agent

Differences between hotel reservation agent and reservation sales agent duties and responsibilities

Hotel reservation agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Provide customer service by answering telephone calls regarding hotel reservations.
• Compute tour reservations from the sales department utilizing hotel facility.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Attend mandatory and voluntary training/certification courses offer by employer and DOD.

Reservation sales agent example responsibilities.

• Provide customer service and achieve sales quotas by efficiently answering and completing incoming reservations calls quickly.
• Receive and handle high volume of inbound customer calls booking domestic and international airline reservations.
• Communicate information regarding designate VIP reservations.
• Assist customers in booking reservations to international/domestic destinations, while identifying opportunities to sell beneficial options and services.
• Assist guests and travel representatives with reservations, itineraries and transportation arrangements using a GDS program.
• Attend agency clients personally and by telephone, to sell tickets for the Amadeus system of the airline.
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