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Hotel reservation agent skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical hotel reservation agent skills. We ranked the top skills for hotel reservation agents based on the percentage of resumes they appeared on. For example, 39.7% of hotel reservation agent resumes contained reservations as a skill. Continue reading to find out what skills a hotel reservation agent needs to be successful in the workplace.

15 hotel reservation agent skills for your resume and career

1. Reservations

Here's how hotel reservation agents use reservations:
  • Planned accommodation details Computed fares/fees, using computers Made and confirmed reservations.
  • Computed tour reservations from the sales department utilizing hotel facility.

2. Hotel Reservations

Hotel Reservations may be required for clients or high-level management staff members. To make these reservations, the caller must have all necessary information prepared: the client's name, the length of stay, the preferred room (if requested), and any additional amenities that may be requested by the client or guest.

Here's how hotel reservation agents use hotel reservations:
  • Created reservations for flight itinerary and offered any additional services such as rental car or hotel reservations.
  • Agent-in-Charge-Managed six agents booking domestic hotel reservations as well as contacting hotels with incoming guest information, and Customer Service.

3. Booking

Here's how hotel reservation agents use booking:
  • Keep up to date knowledge of Caesar's booking and phone systems.
  • Assisted with booking changes, cancellations, special requests and more.

4. Front Desk

Here's how hotel reservation agents use front desk:
  • Front Desk AgentDelivered first-rate service and foster positive relationships with guest to promote customer satisfaction and business growth.
  • Initiated and implemented a faster group check in by teaming up with front desk.

5. Room Reservations

Room reservation is beneficial for both the visitors and the hotel management. It increases the prospects of a better deal for reliable accommodation for a guest and facilitates more reliable guest experience administration for the hotel.

Here's how hotel reservation agents use room reservations:
  • Booked room reservations for guests and served as an immediate point of contact and customer service representative for reservation-related transactions.
  • Organized and filed paperwork in an efficient and productive manner* Translator Spanish/English for any International travelers* Coordinated special event room reservations

6. Inbound Calls

Here's how hotel reservation agents use inbound calls:
  • Handle inbound calls by quoting rate to guests that you turn into bookings there stay with Super 8 Hotels.
  • Handled inbound calls using AVAYA call software.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how hotel reservation agents use data entry:
  • Process customer reservations ensuring accurate data entry of reservation details, personal and credit card information in a call center environment.
  • Utilized spreadsheet software for accounting, data entry and retrieval and PowerPoint graphic illustration of statistical data.

8. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how hotel reservation agents use hotel services:
  • Answered over 5,000 inquiries regarding hotel services and registration by telephone and in person.
  • Answer inquiries regarding hotel services, registration and amenities by phone.

9. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how hotel reservation agents use phone calls:
  • Follow up emails, phone calls, Etc.
  • Answered all phone calls promptly and in a courteous manner.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hotel reservation agents use customer service:
  • Communicated, organized, and provided excellent customer service to result in an efficient environment.
  • Provide individualized customer service to all hotel guests.

11. Computer System

Here's how hotel reservation agents use computer system:
  • Enter changing reservation information into computer system.
  • Designed a detailed tutorial presentation for front desk agents to enter Busch Gardens Reservations into the computer system accurately and efficiently.

12. Hotel Guests

Here's how hotel reservation agents use hotel guests:
  • Assisted hotel guests in obtaining tourism products and theatre tickets.
  • Resolved problems for hotel guests utilizing knowledge of principles of customer satisfaction, conflict resolution technique and cultural diversity.

13. Guest Inquiries

Here's how hotel reservation agents use guest inquiries:
  • Answer all guest inquiries in a timely and professional manner.
  • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.

14. Guest Satisfaction

Here's how hotel reservation agents use guest satisfaction:
  • Delivered superior customer service to ensure total guest satisfaction while also providing administrative support to the management team.
  • Created and effectively presented innovative operations ideas that resulted in 8% increase of overall guest satisfaction.

15. Hotel Rooms

Here's how hotel reservation agents use hotel rooms:
  • Promote & sell hotel room packages.
  • Performed support functions and monitoring budgets for hotel room by gathering statistical data.
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List of hotel reservation agent skills to add to your resume

Hotel reservation agent skills

The most important skills for a hotel reservation agent resume and required skills for a hotel reservation agent to have include:

  • Reservations
  • Hotel Reservations
  • Booking
  • Front Desk
  • Room Reservations
  • Inbound Calls
  • Data Entry
  • Hotel Services
  • Phone Calls
  • Customer Service
  • Computer System
  • Hotel Guests
  • Guest Inquiries
  • Guest Satisfaction
  • Hotel Rooms
  • LMS
  • Customer Complaints
  • Group Reservations
  • Guest Complaints
  • Room Types
  • Reservation System
  • VIP
  • Customer Inquiries
  • Telephone Calls
  • Guest Rooms
  • PBX
  • Book Reservations
  • Guest Reservations
  • Telephone Inquiries
  • Guest Registration
  • Room Assignments
  • Guest Accounts
  • Hotel Amenities
  • POS

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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