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Hotel reservationist vs front desk agent

The differences between hotel reservationists and front desk agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a hotel reservationist has an average salary of $32,086, which is higher than the $31,008 average annual salary of a front desk agent.

The top three skills for a hotel reservationist include reservations, front desk and reservation system. The most important skills for a front desk agent are reservations, team work, and guest service.

Hotel reservationist vs front desk agent overview

Hotel ReservationistFront Desk Agent
Yearly salary$32,086$31,008
Hourly rate$15.43$14.91
Growth rate--
Number of jobs1,85696,392
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 42%
Average age3737
Years of experience--

Hotel reservationist vs front desk agent salary

Hotel reservationists and front desk agents have different pay scales, as shown below.

Hotel ReservationistFront Desk Agent
Average salary$32,086$31,008
Salary rangeBetween $23,000 And $43,000Between $25,000 And $37,000
Highest paying City-Seattle, WA
Highest paying state-Washington
Best paying company-Brookhaven National Laboratory
Best paying industry-Hospitality

Differences between hotel reservationist and front desk agent education

There are a few differences between a hotel reservationist and a front desk agent in terms of educational background:

Hotel ReservationistFront Desk Agent
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 42%
Most common majorBusinessBusiness
Most common college--

Hotel reservationist vs front desk agent demographics

Here are the differences between hotel reservationists' and front desk agents' demographics:

Hotel ReservationistFront Desk Agent
Average age3737
Gender ratioMale, 25.3% Female, 74.7%Male, 31.2% Female, 68.8%
Race ratioBlack or African American, 9.9% Unknown, 6.4% Hispanic or Latino, 16.7% Asian, 14.3% White, 51.6% American Indian and Alaska Native, 1.2%Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5%
LGBT Percentage13%13%

Differences between hotel reservationist and front desk agent duties and responsibilities

Hotel reservationist example responsibilities.

  • Complete and process hotel reservations with professionalism and confidentiality.
  • Call center scheduling of national and international reservations, trouble shoot customer issues
  • Cater to the needs of the pets which include but are not limit to feeding, bathing and cleaning of pet facilities
  • Transmit and receive messages, using telephones or telephone switchboards.

Front desk agent example responsibilities.

  • Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
  • Work as front desk, PBX, and make error free reservations for a full size hotel consisting of 123 rooms.
  • Welcome guests into the 2nd largest Hyatt in the world.
  • Receive recognition for dependability and a``can-do"attitude.
  • Inform members and guests of current sales and promotions while accounting for an accurate POS drawer
  • Coordinate request for dry cleaning pickup/drop off, pet walking, housekeeping, grocery, delivery, etc.
  • Show more

Hotel reservationist vs front desk agent skills

Common hotel reservationist skills
  • Reservations, 74%
  • Front Desk, 11%
  • Reservation System, 7%
  • Hotel Guests, 5%
  • Inbound Calls, 3%
Common front desk agent skills
  • Reservations, 23%
  • Team Work, 8%
  • Guest Service, 6%
  • Customer Service, 5%
  • Computer System, 4%
  • Guest Satisfaction, 4%

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