Hotel reservationist vs front desk associate

Differences between hotel reservationist and front desk associate duties and responsibilities

Hotel reservationist example responsibilities.

• Complete and process hotel reservations with professionalism and confidentiality.
• Call center scheduling of national and international reservations, trouble shoot customer issues
• Cater to the needs of the pets which include but are not limit to feeding, bathing and cleaning of pet facilities
• Transmit and receive messages, using telephones or telephone switchboards.

Front desk associate example responsibilities.

• Manage customer service issues with ease and charm and train other co workers in daily operations.
• Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
• Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
• Process reservations for business groups via opera system.
• Process guest reservations, assess needs and ensure appropriate accommodations and assist guests with concierge-relate services.
• Contact patients regarding unpaid and underpay accounts, verification of insurance, accounting, customer service, computer and telephone operations.
Show more