Hotel reservationist vs front desk staff

The differences between hotel reservationists and front desk staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a hotel reservationist has an average salary of $32,086, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a hotel reservationist include reservations, front desk and reservation system. The most important skills for a front desk staff are customer service, check-in, and facility tours.

Hotel reservationist vs front desk staff overview

	Hotel Reservationist	Front Desk Staff
Yearly salary	$32,086	$28,916
Hourly rate	$15.43	$13.90
Growth rate	-	-
Number of jobs	1,856	140,094
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 62%
Average age	37	37
Years of experience	-	-

Hotel reservationist vs front desk staff salary

Hotel reservationists and front desk staff have different pay scales, as shown below.

	Hotel Reservationist	Front Desk Staff
Average salary	$32,086	$28,916
Salary range	Between $23,000 And $43,000	Between $21,000 And $38,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Univ Of Colorado-Colorado Spgs
Best paying industry	-	Education

Differences between hotel reservationist and front desk staff education

There are a few differences between a hotel reservationist and a front desk staff in terms of educational background:

	Hotel Reservationist	Front Desk Staff
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Hotel reservationist vs front desk staff demographics

Here are the differences between hotel reservationists' and front desk staff' demographics:

	Hotel Reservationist	Front Desk Staff
Average age	37	37
Gender ratio	Male, 25.3% Female, 74.7%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 9.9% Unknown, 6.4% Hispanic or Latino, 16.7% Asian, 14.3% White, 51.6% American Indian and Alaska Native, 1.2%	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between hotel reservationist and front desk staff duties and responsibilities

Hotel reservationist example responsibilities.

Complete and process hotel reservations with professionalism and confidentiality.
Call center scheduling of national and international reservations, trouble shoot customer issues
Cater to the needs of the pets which include but are not limit to feeding, bathing and cleaning of pet facilities
Transmit and receive messages, using telephones or telephone switchboards.

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Hotel reservationist vs front desk staff skills

Common hotel reservationist skills

Reservations, 74%
Front Desk, 11%
Reservation System, 7%
Hotel Guests, 5%
Inbound Calls, 3%

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%

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Office and Administrative Industry
Hotel Reservationist
Hotel Reservationist vs Front Desk Staff

Updated January 8, 2025

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