Hotel reservationist vs guest services agent

Differences between hotel reservationist and guest services agent duties and responsibilities

Hotel reservationist example responsibilities.

• Complete and process hotel reservations with professionalism and confidentiality.
• Call center scheduling of national and international reservations, trouble shoot customer issues
• Cater to the needs of the pets which include but are not limit to feeding, bathing and cleaning of pet facilities
• Transmit and receive messages, using telephones or telephone switchboards.

Guest services agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
• Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
• Process special reservation requests in the LMS database.
• Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
• Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.
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