Hotel reservationist vs night auditor/front desk

Differences between hotel reservationist and night auditor/front desk duties and responsibilities

Hotel reservationist example responsibilities.

• Complete and process hotel reservations with professionalism and confidentiality.
• Call center scheduling of national and international reservations, trouble shoot customer issues
• Cater to the needs of the pets which include but are not limit to feeding, bathing and cleaning of pet facilities
• Transmit and receive messages, using telephones or telephone switchboards.

Night auditor/front desk example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
• Front desk responsibilities to assure a pleasant guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
• Check in/out guests, assist with reservations, provide excellent customer service ensuring customer comfort and satisfaction.
• Input fax reservations into computer, documenting all fax reservations ensuring credit/debit cards have been charge correctly.
• Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
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