Hotel reservationist vs service desk analyst

The differences between hotel reservationists and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $32,086 average annual salary of a hotel reservationist.

The top three skills for a hotel reservationist include reservations, front desk and reservation system. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Hotel reservationist vs service desk analyst overview

	Hotel Reservationist	Service Desk Analyst
Yearly salary	$32,086	$45,397
Hourly rate	$15.43	$21.83
Growth rate	-	-
Number of jobs	1,856	55,828
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 50%
Average age	37	37
Years of experience	-	-

Hotel reservationist vs service desk analyst salary

Hotel reservationists and service desk analysts have different pay scales, as shown below.

	Hotel Reservationist	Service Desk Analyst
Average salary	$32,086	$45,397
Salary range	Between $23,000 And $43,000	Between $30,000 And $67,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	The Citadel
Best paying industry	-	Technology

Differences between hotel reservationist and service desk analyst education

There are a few differences between a hotel reservationist and a service desk analyst in terms of educational background:

	Hotel Reservationist	Service Desk Analyst
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 50%
Most common major	Business	Information Technology
Most common college	-	-

Hotel reservationist vs service desk analyst demographics

Here are the differences between hotel reservationists' and service desk analysts' demographics:

	Hotel Reservationist	Service Desk Analyst
Average age	37	37
Gender ratio	Male, 25.3% Female, 74.7%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 9.9% Unknown, 6.4% Hispanic or Latino, 16.7% Asian, 14.3% White, 51.6% American Indian and Alaska Native, 1.2%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	13%	13%

Differences between hotel reservationist and service desk analyst duties and responsibilities

Hotel reservationist example responsibilities.

Complete and process hotel reservations with professionalism and confidentiality.
Call center scheduling of national and international reservations, trouble shoot customer issues
Cater to the needs of the pets which include but are not limit to feeding, bathing and cleaning of pet facilities
Transmit and receive messages, using telephones or telephone switchboards.

Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

Hotel reservationist vs service desk analyst skills

Common hotel reservationist skills

Reservations, 74%
Front Desk, 11%
Reservation System, 7%
Hotel Guests, 5%
Inbound Calls, 3%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%

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Hotel Reservationist
Hotel Reservationist vs Service Desk Analyst

Updated January 8, 2025

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