Hotel sales manager job description

If you are a self-motivated, Sales Manager with 3 years of sales experience in the hospitality industry with a minimum of 1 year at the supervisory level, that is ready to lead the Sales and Marketing department, this may be the opportunity for you!

What will I be doing?

• Conduct and continuously update local market research.
• Sell incremental room nights for assigned properties.
• Develop and execute each hotel’s marketing plan.
• Achieve and exceed the revenue targets for the assigned properties.
• Assess the market potential and develop new business opportunities while at the same time increasing revenues from existing customers.
• Conduct and enhance public and community relations.

Primary Functions

Include but are not limited to:

Revenue

Sales & Marketing: Prepare and implement the hotel’s annual Sales and Marketing plan, make sales calls to key accounts and potential clients, and capitalize on all revenue opportunities.

Financial: Aggressively pursue revenue goals and effectively utilize yield management and revenue maximization tools.

Quality

Guest Service: Work closely with the front office and housekeeping staff to ensure that the hotel meets/exceeds Greens and brand standards for guest satisfaction.

Community involvement

Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce, Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic organizations.

Leadership

Leading: Motivate, coach, and train front office team members, set goals, and hold team members accountable. Provide feedback, rewards, and recognition.

Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Greens’ Standard Operating Procedures.

Hilton Grand Vacations is here in Charleston, SC, and we want you to get in on the tremendous opportunity!!

Competitive earnings package with the income potential of $80K and above. Our top performers in 2022 averaged over $120K!
Health Benefits & 401k enrollment start Day 1 for all new hires!

HiltonGO employee discount program - stay at Hilton Hotels for as low as $35 per night!

Ranked #5 most loved workplace by Newsweek

Whether you're seeking a full-time career position or a fun well-paid job, we invite you to contact us. Hilton Grand Vacations is recognized as a leading, global, vacation-ownership company. Headquartered in Orlando, Florida, Hilton Grand Vacations develops, markets and operates a portfolio of high-quality, shared-ownership properties in highly desired vacation and urban destinations.

We are currently seeking highly motivated marketing/sales minded individuals who pose outgoing personalities and that are financially motivated to work with guests inside Hilton branded hotels. We provide a concierge service by recommending dining and attractions while promoting Hilton Grand Vacations through an offer of a highly discounted vacation package to one of our destinations. Qualified candidates must enjoy interacting with guests and an eagerness for upward mobility. Top pay (guaranteed wages plus an excellent bonus structure), excellent benefits, flexible schedule, and growth potential. Candidate must live in the Charleston area, and ready to start as soon as possible.

Qualifications

What are we looking for?

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are HGV Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

* Ability to work a flexible schedule including nights, weekends, and holidays
* At least one year hospitality and/or customer service experience
* Must be proficient in all Microsoft Office applications
* High School Diploma or GED

Why do team members enjoy working for us

Competitive earnings packages

Excellent health & wellness offerings (medical/ dental/vision that encourages preventative care, 401k & Employee stock plan

Our Go Hilton Team Member Travel Program allows you to indulge in your passion to travel & enjoy our products while offering deeply discounted rates to friends and family

Work life balance through our Paid Time Off (PTO) that allows for adventure, relaxation or rejuvenation

Internal career mobility and advancement with a growing company

We're the best at what we do and with you we can become even better. Apply now to learn more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us

At **InterContinental Hotels & Resorts ** , , we own, operate and franchise more than 3000 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.

At the center of Naperville's colorful downtown district, **Hotel Indigo Naperville Riverwalk** is a vibrant addition to this spirited neighborhood's rustic charm. Panoramic views from our rooftop bar overlook sweeping murals that reflect the diversity of a lively community deeply committed to the arts. Local art, rustic wood tones and antique touches immerse our guests in the history of our neighborhood.

At Hotel **Indigo ** we deliver inspired service. In all we do, we are vibrant, curious, and original.

Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.

Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.

Be original by building connections with our guests and being imaginative to create memorable experiences.

Day to day

In this Sales Manager position: You will develop business through direct sales solicitation for an assigned territory or market segment(s). Establish client base of individuals, organizations, associations, social and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded. Actively prospect and qualify new business. Achieve personal and team goals as assigned. Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rates, agreements, and/or banquet/catering event orders.

Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures. Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective client. Disseminate sales-related information to other departments as appropriate. Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines. Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sale-related reports and sales forecasts for assigned area of responsibility.

Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets. Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. Promote teamwork and qualify service through daily communication and coordination with other departments. Key departmental contact include all hotel departments.

Interact with outside contacts: Guests - to ensure their total satisfaction, Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. - to ensure repeat business, follow up on events, and generate new business, Other contacts contacts - as needed (Professional organizations, community groups). May assist in developing and implementing sales plans. May also participate in the annual budgeting and planning process. Perform other duties as assigned.

Requirements

Requirements include Some College plus 2+ years of marketing related experience or equivalent of education and experience. Related degree preferred.

Prior hotel sales experience preferred. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem solving, reasoning, motivating, organizational and training abilities are used often. Ability to travel to attend workshops, trade shows, conventions, etc. May require a valid Driver's License. May be required to work nights, weekends, and/or holidays.

Benefits

We'll reward all your hard work with a great salary and benefits - including great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for Colorado and New York Applicants.