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Hotel security officer skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical hotel security officer skills. We ranked the top skills for hotel security officers based on the percentage of resumes they appeared on. For example, 31.6% of hotel security officer resumes contained customer service as a skill. Continue reading to find out what skills a hotel security officer needs to be successful in the workplace.

15 hotel security officer skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hotel security officers use customer service:
  • Provided excellent customer service, directing hotel residents, providing information, and offering assistance with the Lost & Found.
  • Welcome guest reception as well as provided customer service.

2. Patrol

Here's how hotel security officers use patrol:
  • Monitor and Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
  • Monitor camera systems, and patrol facility as well as parking structure as required.

3. Security Services

Security services provide security to a customer who can pay for the service. They offer different services and packages that start with the basic security to more thorough security. This could include a security guard, with a weapon and a guard dog.

Here's how hotel security officers use security services:
  • Ensured the facility is provided with high quality security services to protect the public and property.
  • Provide security services to the hotel and enforce hotel policy.

4. Emergency Situations

Here's how hotel security officers use emergency situations:
  • Dispatch other security personnel to various emergency and non-emergency situations.
  • Respond to emergency situations, including medical, security, guest complaints, assaults, etc.

5. Safety Hazards

Safety hazards are defined as any potential source of danger or harm to a person's health and safety. The term commonly refers to the risks associated with the kind of occupation or work. The five common types of occupational safety hazards are; biological (health risks from viruses, bacteria, insect,s, etc.), chemical (dangerous substances used in manufacturing plants), physical (risk of injury associated with labor), Ergonomic (worker's efficiency during work), and Psychosocial (mental health risks involved with certain occupations).

Here's how hotel security officers use safety hazards:
  • Performed regular patrols on Casino and Hotel areas assigned and checked for safety hazards.
  • Reported any and all safety hazards, responded to hotel guest concerns and complaints in a curteous professional manner.

6. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how hotel security officers use cpr:
  • Check Point / First Aid / CPR / AED / BLS
  • Report writing, cpr & aed certified, trespass people from property and taking care of owners, guest and employees.

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7. Hotel Guests

Here's how hotel security officers use hotel guests:
  • Exemplified a safe environment for Hotel Guest, building employees, and residents within a 54 Story Mid-Town Luxury Hotel.
  • Direct and coordinate hotel guests to their rooms and assist with their luggage, parking, etc.

8. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how hotel security officers use incident reports:
  • Prepared incident reports and daily shift reports accurately.
  • Maintain daily logs of incident reports and perimeter checks.

9. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how hotel security officers use loss prevention:
  • Performed multiple loss prevention and security tasks for The Hudson Hotel, Yves Saint Laurent, Hermes, & Gucci in NYC
  • Secure hotel property in charge of securing guest and providing loss prevention.

10. Front Desk

Here's how hotel security officers use front desk:
  • Provided security assistance to Hotel front desk, conducted investigations for various situations.
  • Help front desk, and customer who needed help with their baggage.

11. Hotel Security

Here's how hotel security officers use hotel security:
  • Address: 1473 North Davis RD Salinas Ca 93906 Title-Patrol Officer/ Prisoner Watch Guard/ Hotel Security Officer./ Flex Officer.

12. Property Damage

Property damage is the destruction or damage of tangible personal property. Property damage can be caused by negligence, irresponsible handling of the property, willful destruction, or any other destructure act of nature.

Here's how hotel security officers use property damage:
  • Write nightly reports of activities and irregularities, such as property damage, presence of unauthorized persons, or unusual occurrences.
  • Recorded data and corresponded with various departments to assess property damage, unusual occurrences and the malfunctioning of machinery and equipment.

13. Hotel Operations

Here's how hotel security officers use hotel operations:
  • Conducted Security service for Casino and Hotel operations.
  • Answer radio calls to assist both guests and associates with respect to safety, security and hotel operations.

14. CCTV

Here's how hotel security officers use cctv:
  • Ensured safety with the aid of Closed-circuit television (CCTV) and random perimeter foot patrols.
  • Monitor CCTV monitors for suspicious activity; change and maintain surveillance tapes.

15. Guest Complaints

Here's how hotel security officers use guest complaints:
  • Prepared and generated detailed reports of Guest Accidents, Guest Complaints, Lock Interrogations, Vehicle Theft and Missing Property.
  • Handle all guest complaints and concerns.
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List of hotel security officer skills to add to your resume

Hotel security officer skills

The most important skills for a hotel security officer resume and required skills for a hotel security officer to have include:

  • Customer Service
  • Patrol
  • Security Services
  • Emergency Situations
  • Safety Hazards
  • CPR
  • Hotel Guests
  • Incident Reports
  • Loss Prevention
  • Front Desk
  • Hotel Security
  • Property Damage
  • Hotel Operations
  • CCTV
  • Guest Complaints
  • Hotel Management
  • Security Cameras
  • Foot Patrol
  • Alarm Systems
  • Crowd Control
  • Guest Issues
  • Hotel Premises
  • EMS
  • Criminal Acts
  • Closed Circuit Televisions
  • Security Checks
  • Local Law Enforcement
  • Casino Floor
  • Emergency Calls
  • Telephone Calls
  • Guest Safety
  • Radio Calls
  • Building Security
  • Computer System
  • Local Police

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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