What does a hotel security officer do?
Hotel security officer responsibilities
Here are examples of responsibilities from real hotel security officer resumes:
- Report writing, cpr & a certified, trespass people from property and taking care of owners, guest and employees.
- Carry out surveillance of company premises with the aid of CCTV system.
- Work in command center watching CCTV to insure the safety of hotel guest and hotel staff
- Patrol outdoors as well as room hallways and activity areas, such as the pool and spa.
- Patrol and monitor premises to secure guest safety, prevent theft, violence, or infractions of rules.
- Maintain a standard of punctuality and dependability of attendance and retain myself cleanliness, tidiness, neatness and appropriately attire.
- make, monitor and cancel reservations, prepare for vip customers to arrive.
- Perform personal escorts, VIP services, and experience in controlling and deescalating physical altercations and accidents among customers and personnel.
Hotel security officer skills and personality traits
We calculated that 32% of Hotel Security Officers are proficient in Customer Service, Patrol, and Security Services. They’re also known for soft skills such as Communication skills, Good judgment, and Observation skills.
We break down the percentage of Hotel Security Officers that have these skills listed on their resume here:
- Customer Service, 32%
Provided excellent customer service, directing hotel residents, providing information, and offering assistance with the Lost & Found.
- Patrol, 23%
Monitor and Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
- Security Services, 8%
Ensured the facility is provided with high quality security services to protect the public and property.
- Emergency Situations, 5%
Dispatch other security personnel to various emergency and non-emergency situations.
- Safety Hazards, 5%
Performed regular patrols on Casino and Hotel areas assigned and checked for safety hazards.
- CPR, 5%
Check Point / First Aid / CPR / AED / BLS
Common skills that a hotel security officer uses to do their job include "customer service," "patrol," and "security services." You can find details on the most important hotel security officer responsibilities below.
Communication skills. One of the key soft skills for a hotel security officer to have is communication skills. You can see how this relates to what hotel security officers do because "security guards and surveillance officers must communicate effectively with others, even in stressful situations." Additionally, a hotel security officer resume shows how hotel security officers use communication skills: "utilized prior verbal training and report writing tactics to ensure reliable communication with local police departments and emergency dispatch services. "
Observation skills. Another skill that relates to the job responsibilities of hotel security officers is observation skills. This skill is critical to many everyday hotel security officer duties, as "security guards and surveillance officers must be alert and aware of their surroundings, and be able to quickly recognize anything out of the ordinary." This example from a resume shows how this skill is used: "patrol on foot; utilize strong observational skills. "
The three companies that hire the most hotel security officers are:
- Allied Universal54 hotel security officers jobs
- Securitas AB25 hotel security officers jobs
- Hilton4 hotel security officers jobs
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Compare different hotel security officers
Hotel security officer vs. Protection specialist
Protection specialists are security professionals who provide physical security and protection of the exterior and interior of their client companies' property. These specialists are required to utilize CCTV to detect and investigate fraudulent activities as well as provide security over the watch protection to prevent the loss of a company's assets. They must apprehend suspected thieves and detain them in a secure facility until the arrival of the local law enforcement officers. Protection specialists must also provide transportation and personal security for the CEO of the company, executive management, and designated other employees.
These skill sets are where the common ground ends though. The responsibilities of a hotel security officer are more likely to require skills like "customer service," "patrol," "security services," and "safety hazards." On the other hand, a job as a protection specialist requires skills like "guest service," "physical security," "safety issues," and "safety procedures." As you can see, what employees do in each career varies considerably.
On average, protection specialists reach similar levels of education than hotel security officers. Protection specialists are 2.9% more likely to earn a Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.Hotel security officer vs. Officer
An officer is responsible for managing the daily operations of the assigned area, ensuring its peace and security by monitoring and reporting unusual and suspicious activities. Officers are the ones enforcing strict safety protocols and procedures to maintain the order within the premises. They also coordinate with law enforcement agencies in conducting appropriate investigations for any violating cases. An officer must be highly-knowledgeable of the law policies, as well as possessing excellent leadership skills to manage the members under the officer's patrol.
Each career also uses different skills, according to real hotel security officer resumes. While hotel security officer responsibilities can utilize skills like "security services," "hotel guests," "loss prevention," and "front desk," officers use skills like "public safety," "powerpoint," "law enforcement agencies," and "financial statements."
Officers earn higher levels of education than hotel security officers in general. They're 9.0% more likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Hotel security officer vs. Security specialist
A security specialist is responsible for maintaining the security of an organization's database, ensuring that it's free from cyber threats and unusual activities. Security specialists' duties include upgrading hardware and software applications, configuring networks to improve optimization, addressing any unauthorized access on the database, troubleshooting system discrepancies, conducting security audits on the system, and improving automated processes. A security specialist must have a strong command of programming languages and system codes, as well as broad experience with technical expertise.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from hotel security officer resumes include skills like "safety hazards," "hotel guests," "loss prevention," and "front desk," whereas a security specialist is more likely to list skills in "ladders," "security incidents," "physical security," and "security clearance. "
When it comes to education, security specialists tend to earn higher degree levels compared to hotel security officers. In fact, they're 5.1% more likely to earn a Master's Degree, and 0.3% more likely to graduate with a Doctoral Degree.Hotel security officer vs. Security/customer service
A security/customer service is primarily in charge of enforcing security protocols in business establishments to prevent theft and protect properties and individuals. Part of their daily responsibilities is to patrol areas, keep an eye out for any suspicious activities or behavior, monitor security systems and cameras, and conduct regular inspections. They may also assist customers by answering inquiries, helping locate offices or stores, responding to distress, and resolving issues or concerns, ensuring customer satisfaction. Moreover, as security/customer service, it is essential to maintain an active communication line with co-workers, coordinating to keep order in the establishment.
Even though a few skill sets overlap between hotel security officers and security/customer services, there are some differences that are important to note. For one, a hotel security officer might have more use for skills like "hotel guests," "hotel security," "hotel operations," and "guest rooms." Meanwhile, some responsibilities of security/customer services require skills like "id," "customer issues," "customer satisfaction," and "customer interaction. "
In general, security/customer services earn the most working in the hospitality industry, with an average salary of $35,558. The highest-paying industry for a hotel security officer is the hospitality industry.security/customer services reach similar levels of education compared to hotel security officers, in general. The difference is that they're 0.7% more likely to earn a Master's Degree, and 0.6% less likely to graduate with a Doctoral Degree.Types of hotel security officer
Updated January 8, 2025
