Hotel Services jobs in Harrisonburg, VA

Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial information on the hotel's operational performance for the day. Oversees front office/front desk operations during the overnight shift. essential functions Ascertain that all charges received for billing are proper and with complete supporting papers and that they have approved credit account with us. Ensure that the individual account cards show complete name and address and other pertinent information required when they are typed. Balance daily transfer to city ledger and post, edit and update to accounts receivable system. Assists in the preparation of correspondence in reference to disputed and questionable accounts Process all payments received. Ensures correct amount is determined before billing. Be familiar with hotel Front Desk Cashiering and hotel guest ledger accounts receivable procedure. Ascertains that all charges, rebates and cash are posted to the individual ledger accounts. Prints agent report and accounts receivables control report to balance with General Ledger. Responsible for compiling monthly age analysis reports. In the timely billing of accounts. Maintain a filing system for account receivable records. Handle correspondence and queries regarding city ledger accounts. Assist in the reconciliation of accounts. Respond to and resolve account queries. Other duties and training as assigned to allow team member to become a well rounded, valued employee. Perform other related duties incidental to the work described herein. Be sure to perform, execute, as well as adjust to other duties as assigned. Qualifications and education requirements High School diploma or equivalent preferred. Previous night audit/accounting experience or equivalent training required. Computer knowledge/Excel and arithmetic skills required. FSD is a plus, required within 90 days of employment. physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift files/papers up to 5 lbs. 50% of time. May lift luggage up to 50 lbs. Frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. other requirements Good communication skills (verbal and written). Ability to read, write and comprehend verbal and written instructions in English. Have basic math skills. Must possess basic computer skills, including excel. The ability to follow checklists, and follow written direction. Be able to work graveyard shift with little to no supervision. Be able to learn about the hotel, its services, and facilities. Be able to learn multi-line phone system. Must have courteous phone and guest etiquette. Good multitasking skills. Ability to overcome customer objections through persuasion and providing a variety of options. Possess a positive, professional attitude and friendly, service oriented demeanor. Grooming: All employees must maintain a neat, clean, and well-groomed appearance per Hotel Madison standards. Additional Notes Equal Employment Opportunity. Hotel Madison is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. Hotel Madison complies with the law regarding reasonable accommodation for disabled employees and applicants. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We're more than just a team - we're a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you! This position is responsible for adding warmth and happiness to every guest experience through the safe and efficient operation of the housekeeping department, i.e. cleaning guest's room and hotel areas ensuring high standards are met to achieve guest satisfaction. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here's how we show our commitment: Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve. Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered! Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally. Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We're more than just a business-we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities Clean and maintain guest rooms and suites according to established cleanliness and hygiene standards, including making beds, vacuuming carpets, dusting furniture, and replenishing amenities. Ensure that all linens, towels, and toiletries are properly stocked and refreshed in guest rooms, and report any deficiencies or damages to the housekeeping supervisor. Perform deep cleaning tasks as needed, such as shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures, to maintain a high level of cleanliness and sanitation. Greet guests in a friendly and courteous manner while respecting their privacy and confidentiality during room cleaning and service. Respond promptly to guest requests and inquiries, and assist with providing information or assistance to enhance their stay experience. Report any issues or concerns raised by guests, such as maintenance issues or housekeeping requests, to the appropriate department for resolution. Work collaboratively with other room attendants, housekeeping supervisors, and other hotel staff to ensure smooth operation and coordination of housekeeping services. Communicate effectively with colleagues and supervisors to relay important information, such as room status, special requests, and guest preferences, to facilitate efficient workflow. Follow all safety protocols and procedures to ensure a safe working environment for yourself, your colleagues, and our guests. Adhere to health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations. Report any safety hazards, accidents, or incidents to the housekeeping supervisor immediately and take appropriate action to mitigate risks. Skills Required Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure. Experience / Education Prior housekeeping/cleaning experience and customer service experience preferred. Physical Demands This is a very physically demanding job that requires extended periods of walking, standing, bending, lifting, twisting and kneeling. Reasonable accommodations may be made to enable eligible individuals to perform the essential functions. The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Job Description Are you an experienced maintenance technician with a passion for fixing things? If so, we want to hear from you! We're looking for a reliable maintenance professional who can keep our facilities operating efficiently. You'll run routine inspections and maintenance and create preventative measures to keep our equipment running smoothly as long as possible and minimize any risk. Job seekers should be hardworking problem solvers ready to go from day one. Sound like you? Apply today! Compensation: $17 hourly Responsibilities: Keep a record of completed repairs and when equipment was last serviced Conduct routine maintenance on equipment and systems such as HVAC units, plumbing fixtures, and electrical wiring to make sure they're operating efficiently and make any needed repairs Establish and implement preventative maintenance protocols to keep equipment operations smooth and eliminate safety risks Handle additional maintenance tasks as needed Examine building windows, walls, and doors for damage and perform repairs when needed Conduct preventive maintenance on all guest rooms Respond to job orders in a quick manner Qualifications: Available to be on call and respond to maintenance requests on nights and weekends Advanced understanding of maintenance equipment, procedures, and techniques Over 2 years of maintenance experience Knowledge of heating and air conditioning units, plumbing systems, and electrical systems High school diploma/GED or equivalent About Company The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

Job DescriptionWe are looking for an experienced assistant general manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations, and assume the GM responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards. You must have 3 years of management experience in the hospitality industry, and a bachelor's degree in hospitality management is strongly preferred. Apply today if this sounds like an exciting new opportunity for you!Compensation: $50,000 yearly Responsibilities: Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met Qualifications: You must have previous experience in a manager role overseeing a team, preferably in a hospitality role A high school diploma or GED, and a bachelor's degree is required, preferably in hospitality management or a related field Proven customer service experience as a manager; strong guest-focused mentality Must have at least 3 or more years of experience in the hospitality field Have superb communication skills, organizational skills, and problem-solving skills About Company The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do You're an ambitious individual with a passion for sales and customer service as well as outstanding organization, computer, and property systems management skills. You value customer service and have a genuine approach to helping guests! Some of your responsibilities include: Complete contracts and proposals with accuracy, and communicate timely and professionally with clients. Coordinate with Sales Managers to execute group booking accordingly in appropriate systems. Any additional group changes will be updated by the sales coordinator. Set up accurate billing for each individual group. Enter pertinent information into Sales, POS and Event Management systems. Regularly assist in booking individual reservations that fall into special rate categories. Run group reports through our sales system and continually maintain group bookings in property systems. Type, answer telephones, send correspondence, etc. (as required) Take leads both over the phone and email, then process in our sales system. Help coordinate deliverables for Marketing, PR and Social Media efforts. What You Bring 2 years of experience in hospitality industry. Bachelor's degree in hospitality preferred. Flexible schedule, able to work evenings, weekends and holidays. Strong understanding of customer and market dynamics and requirements. Strong computer skills and proficient in MS Office. Well organized, detail oriented with excellent follow-up skills. Excellent communication skills and passion for creating ridiculously personable experiences for guests! Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

Job DescriptionAre you a friendly and courteous professional dedicated to providing guests with an exceptional dining experience? You could be an excellent server at our busy restaurant. We need someone with a positive attitude toward customer service and a warm smile to set the tone for our guests to enjoy their dining experience with us. You will serve our guests at the restaurant by ensuring they are seated promptly, their orders are taken, prepared, and served on time, and that tables are cleaned and ready for the next guests. Our ideal candidate maintains a cheerful and polite demeanor toward both guests and coworkers. Consider applying today if you are punctual, responsible, and enjoy interacting with others!Compensation: $9 hourly plus tips Responsibilities: Actively engage in pre-shift and department meetings to get a thorough knowledge of all goods, services, and facility operations Maintain complete knowledge of menu items, ingredients, and daily specials to answer client queries and provide recommendations Welcome customers upon arrival and promptly seat them, take food and beverage orders from diners, serve meals, and meet any special requirements or requests Accept correct payment from guests and guarantee the accuracy of the guest check and manner of payment to protect both the client and the business from any transaction mistakes Perform all restocking and cleaning activities as directed, including opening and closing duties Qualifications: Possesses strong, organizational and time management skills We prefer some experience working in the food service industry Proven customer service experience with a strong guest-focused mentality Must have excellent communication and interpersonal skills with customers and coworkers Possess a high school diploma or equivalent certification (GED) About Company The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

Job DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation: $14 hourly Responsibilities: Perform regular bookkeeping duties: make sure hotel guest information is current and correct Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Mitigate customer complaints as needed Connect with the housekeeping department to ensure guest accommodations are ready Qualifications: Exhibits working knowledge of Microsoft Office and reservation management systems Excellent time management skills, organizational skills, customer service skills, and interpersonal skills At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Comfortable taking telephone calls and mitigating stressful situations Must have graduated high school, received a GED or equivalent About Company The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

Job DescriptionWe're looking for an experienced food and beverage manager to take our impeccable service to the next level. Your job will be to lead our highly-engaged team and manage the entire food and beverage department; under your watch, every guest leaves happy! This job is perfect for someone who loves being part of a team, thrives in a fast-paced environment, and is looking to boost their hospitality career. Ready to dive in? Start your application today.Compensation: $50,000 yearly Responsibilities: Assure product, supplies, and labor costs are sustained and tracked for accuracy Supervise current food and beverage staff to ensure high-performance standards and hire and train new staff Manage all aspects of the hotel's food and beverage department including budget, menu development, staff oversight, schedule, and customer service Collaborate with our culinary team to design and implement new menus and appropriate pricing structures Write and implement departmental operation schedules Qualifications: Food handling license Deep knowledge of culinary trends in the industry and a strong understanding of portion and plating standards National food and health safety regulations knowledge Customer relationship management experience desired High school graduate or equivalent, degree in hospitality management preferred About Company The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

Job Description Do you like working in a fast-paced environment, meeting new people, and making a wide range of creative cocktails? You could be the ideal candidate for the position of bartender at our hotel restaurant. You have a positive attitude and a customer-focused approach that ensures our patrons have a great time at the bar. You will be in charge of taking drink orders, recommending beer and wine, preparing traditional and unique mixed drinks, and maintaining the bar area so it is clean and sanitary at all times, as well as taking food orders and serving tables. If you are a professional who thrives in a work environment that provides great customer service, apply today! Compensation: $9 - $9.50 hourly Responsibilities: Collect payments, settle patron checks, and ensure tabs are paid, as well as record daily sales totals in the point of sale system Take patron orders and deliver a variety of alcoholic and non-alcoholic beverages including wine, beer, liquor, and mixed drinks Properly identify customers' age through identification cards, and serve alcoholic beverages following all applicable federal, state, local, and company rules and regulations Responsible for inventory, ordering and stocking of all wine, liquor, and beer. Maintains an inventory of glassware and promptly communicates any shortages to management. Restock and clean as instructed, including side work for opening and closing of the restaurant Take food orders and serve, ensuring that guests' preferences and requests are fulfilled Qualifications: Proven customer service experience with a strong patron-focused mentality Excellent communication and interpersonal skills for working with customers and other team members Possess a high school diploma or equivalent certification (GED) Previous experience working in food service is preferred Possesses strong, organizational and time management skills About Company The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do You'll be responsible for sales and operations of the catering and private dining departments, and spend your primary time on direct selling. As well as be a liaison between the restaurant and the hotel, and between the client and banquet operations. Responsibilities will also include staying current on industry trends, and you seek creative ways to infiltrate markets and accounts. Some of your responsibilities include: Maintain appropriate balance of account maintenance, prospecting for new business, and build profitable relationships with clients. Produce marketing plan and assist in developing the annual sales budget with the restaurant team. Implement a monthly action plan in order to meet and exceed the budgeted sales goals. Complete weekly, monthly, quarterly, and annual production reports; as well as weekly and monthly sales activity reports. Assist the Director of Catering in developing specific goals and strategies in assigned territory to positively impact revenues. Detailed knowledge of property, space, capacities, concept, and food style (menus). Review and update menus, packages, and upgrades as requested to satisfy client needs and to maximize revenue. Be familiar with the hotel's competitive set and shared accounts. Optimally cross-sell with sister restaurants and hotels for referral business. Communicate a clear sense of strategic direction and goals for assigned territories and markets. Maintains accurate and detailed notes and traces for accounts within the PMS and Catering Database. Join and attend appropriate market organizations. Adhere to the "Sundown Rule" for all client correspondence. Supervise execution of banquets on occasion. Expertise of the restaurant's overall layout, rate structure, and capacities. What You Bring 2+ years of hospitality experience, ideally within a restaurant or related banquet setting. Previous structured sales training course is a plus. You're highly creative, with strong sales and interpersonal skills! You've got great communication skills both internally and externally. Professional phone etiquette, writing skills, and knowledge of Microsoft Office. Well organized, detail-oriented, with excellent follow-up skills. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

Job DescriptionAre you passionate about food and providing consumers with an unforgettable dining experience? If so, we have an exciting opportunity at our busy restaurant to be our next line cook. We require an experienced cook who is familiar with a wide range of cooking techniques, including poaching, braising, roasting, charbroiling, sautéing, grilling, frying, and baking. You must ensure that every order is cooked properly according to our standard recipes and that it fully satisfies our guests' demands and requests. Our ideal candidate has outstanding time management skills as well as a team-first mindset to effectively assist other kitchen personnel and keep our operation running smoothly and efficiently. Apply today if this sounds like a fantastic opportunity to advance your culinary career!Compensation: $16 hourly Responsibilities: Grill, broil or saute menu items according to standard recipes and presentation specifications Ensure that all interactions with visitors, vendors and colleagues are conducted in a professional and friendly manner Assemble a system of food stations and fill them with everything they need for the shift Keep all workstations, counters, cooking equipment, and refrigerators clean and sanitary according to health and safety rules Adhere to established storage and waste control standards for meats, vegetables, fruits, and dairy products to ensure quality food is served Qualifications: Possesses a strong work ethic and have high attention to detail Possess a high school diploma or equivalent GED certification Must be able to meet all safety and sanitation requirements of kitchen equipment and food storage Prior food service industry experience is highly desired Must have excellent communication and interpersonal skills with customers and coworkers About Company The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

Job Description Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk supervisor to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today! Compensation: $16 - $16.50 hourly Responsibilities: Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest Generate occupancy reports and compile financial information for the general manager Make sure to adhere to the front desk budget and put in orders for office supplies as needed Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies Qualifications: Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field High school diploma or equivalent certification required (GED) Showcase exceptional multitasking, communication, and management skills 1 year of previous experience working in the hospitality industry About Company The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

We're more than just a team - we're a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you! The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here's how we show our commitment: Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve. Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered! Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally. Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We're more than just a business-we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities Greet guests upon arrival and ensure a smooth check-in process. Provide information about the hotel's amenities, services, and local attractions. Respond promptly to guest inquiries via phone, email, or in person. Handle reservations, cancellations, and modifications accurately and efficiently. Process payments and maintain accurate records of guest transactions. Address guest concerns and resolve issues promptly to ensure satisfaction. Coordinate with other departments to fulfill guest requests and preferences. Maintain a clean and organized front desk area. Assist with luggage handling and transportation arrangements as needed. Uphold company policies and procedures to ensure the safety and security of guests and their belongings. Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy. Provide exceptional customer service to enhance the overall guest experience. Keep abreast of developments in the hospitality industry and participate in training programs as required. Skills Required Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills. Experience / Education Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required. Physical Demands This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions. The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Director Of Engineering for the DoubleTree by Hilton in Charlottesville, Virginia. Job Purpose: Develop, implement and manage emergency programs for the operation and maintenance of all equipment and physical structures and landscaping in compliance with corporate/franchise standards, local, state and national codes and regulations to protect the asset, guests and employees, to ensure optimum operations, minimize expenses and maximize customer satisfaction. Position is responsible for the short and long term planning and day-to-day operations of the engineering division. Recommends the department's budget and capital expenditures and manages expenses within approved budget constraints. Participates in total hotel management as a member of the hotel Executive Committee. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Supervise the Human Resources in the division to attract, retain and motivate the staff; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. Develop, recommend, implement and manage the department's budget capital expenditure plan, forecasts and objectives consistent with maintaining a first class property and management's expectations. Develop, implement and manage a maintenance program and negotiate maintenance contracts for the hotel, the grounds and all of the equipment in compliance with corporate/franchise standards and local, state and national codes and regulations to ensure the safety, convenience and satisfaction of all guests, managers and employees to protect the asset and maintain the property in first class condition. Develop, implement and direct all Emergency Programs; ensure all equipment is maintained, conduct inspections and drills, ensure compliance with all codes and regulations, train all employees and maintain accurate records to ensure a safe environment which protects the asset, guests and employees. Develop, implement and manage energy conservation programs for the property to minimize expenses. Coordinate renovation bidding, define the cost and scope of the project and oversee the general contractor and subcontractors to ensure quality work is performed for minimal cost. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Requires advanced knowledge of building management/engineering. May require considerable working knowledge of other major areas in the hotel and the skill to integrate and communicate that information. Requires analyzing activities and/or information involving some original data manipulation or interpretation to arrive at logical conclusions. Requires management skills. Ability to provide information and associated services to hotel management and guests. Excellent hearing required to communicate with management and staff. Excellent vision required to visually check hotel premises. Excellent speech communication skills required to communicate with management and staff. Excellent comprehension and literacy required for procedures, reports, budgets, instructions. Frequent lifting, pushing, pulling and carrying of weights up to 25 lbs. and occasionally greater, for all hotel equipment and machinery. 50-75% of job function. Frequent bending and/or kneeling throughout the day for repairs and maintenance of hotel property, equipment and machinery. 50% of job function Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Annual salary ranges from $65,000 - $75,000 based on experience. Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

Job Description We're a highly-regarded hotel in our area, looking for a motivated, organized housekeeper to join our team. Your mission is to provide an exceptional experience to every guest who stays with us. Cleaning duties will include making beds, vacuuming and mopping, restocking toiletries, and other general tasks. If cleaning is a task that sparks joy for you and you love working with a team, we want to hear from you! Compensation: $13 hourly Responsibilities: Ensure guest rooms are clean and tidy according to our hotel's standards before guests arrive Keep common spaces such as the lobby, hallways, and restrooms clean and stocked with supplies Answer general questions from guests Document rooms cleaned, and report lost and found items and any damage or repairs needed Vacuum, mop, make beds, dust and polish furniture, stock rooms with toiletries, and do laundry as needed Qualifications: Possesses a strong work ethic with exemplary organizational, time management, and communication skills Strong knowledge of cleaning techniques and products High school diploma, G.E.D. or equivalent Over 1 year as a professional housekeeper strongly desired About Company The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Senior Sales Manager for the DoubleTree by Hilton in Charlottesville, Virginia. Job Purpose: Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management. Direct Sales: Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state drivers license in order to make sales calls. Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth. New Account Development: Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business. Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Greenwood hotels. Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts. Continually targets and prospects for new business through telemarketing, individual creativity and innovation. Yield Management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance. Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner. Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction. Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner. Product Knowledge: Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities. Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts. Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs. Represents themselves, the hotel and Company with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel. Displays a neat, clean, and business-like appearance at all times. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment. Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions. Understand and follow verbal/written instructions. Work on more than one task at a time. Develop strong internal and customer relationships . Set and manage priorities and plan activities in advance. Solve problems and make sound business decisions. Respond to coaching, feedback and training. Strong and effective sales skills. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Salary range $68k to $70k for a proven, accomplished professional Bonus Structure Team Driven and Values-Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

Responsible for the coordination of setting up, serving and breaking down all banquet facilities. He/She will be responsible for the maintenance and organization of all facilities and equipment. essential functions Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently. Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function. Serve guests according to the hotel's standards in a friendly, courteous, and professional manner. Respond to guest problems, complaints, and accidents. Communicate to management, if necessary. Set all tables according to hotel standards. Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions. Clean up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly. Prepare room according to BEO and the various meal functions. Follow all money-handling procedures when serving guests. Know and use "suggestive selling" techniques. Know the menu items for each function served and be able to give accurate descriptions. Ensure overall guest satisfaction. Perform other related duties incidental to the work described herein. Be sure to perform, execute, as well as adjust to other duties as assigned. Qualifications and education requirements High school or equivalent education preferred. Must have basic knowledge of service standards, guest relations, food and beverage preparations, and etiquette. Ability to understand and apply written product labeling instructions to ensure the safe application of such products and processes within the hotel. physical requirements The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Constant standing and walking throughout the shift Constant lifting and carrying up to 20 lbs Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs, and ramps other requirements Excellent communication and organizational skills. Ability to read, write and comprehend verbal and written instructions in English. Strong interpersonal and problem-solving abilities. Highly responsible and reliable. Ability to work well under pressure in a fast-paced environment. Ability to work cohesively with fellow colleagues as part of a team. Ability to focus attention on guest needs, remaining calm and courteous at all times. Grooming: All employees must maintain a neat, clean, and well-groomed appearance per Hotel Madison standards. Additional Notes Equal Employment Opportunity. Hotel Madison is committed to providing equal employment opportunities in all employment practices, regardless of race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. Hotel Madison complies with the law regarding reasonable accommodation for disabled employees and applicants. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description We're looking for a houseperson with excellent people skills who is motivated and attentive to provide our guests with a memorable experience at our hotel. We need a multi-talented individual who can perform a variety of tasks. Responsibilities include keeping the hotel's public areas clean, such as hallways, meeting rooms, and lobbies, as well as assisting the housekeepers in preparing the rooms for cleaning. You will also make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and complete any special projects as directed by housekeeping managers. Our ideal candidate has one or more years of previous experience in a houseperson or housekeeping role, and a strong commitment to excellent customer service. If this sounds like an exciting opportunity, please apply now! Compensation: $13 per hour Responsibilities: Ensure the highest level of customer service by anticipating and responding quickly to visitors' requests Restock linen supply on each floor by transporting clean linen to the housekeeping storage facilities Begin each shift by visiting assigned floors and collect trash, dirty linen, and other materials as instructed by management Assure a clean environment in the guest rooms, corridors, lobby, and other work areas Deliver requested amenities such as rollaway beds, cribs, blankets, etc. to guest rooms Qualifications: Possesses a strong work ethic with exemplary organizational, time management, and communication skills 1 year experience as a houseperson or housekeeper strongly desired Must have a strong focus on putting the guest first with exceptional customer service experience About Company The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

Job DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll love, please start your application today!Compensation: $14.00 hourly Responsibilities: Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages Make sure every hotel guest has a pleasant stay Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required Process additional administrative, bookkeeping. and accounting procedures as required Qualifications: Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required High school diploma or equivalent required; some college preferred Must be computer proficient; experience with accounting or reservation software is a bonus Requires a flexible schedule that allows for overnight shift hours Outstanding communication skills and excellent customer service skills are required About Company The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.