Hotwire Communications jobs - 136 jobs

The Technical Engagement Specialist is responsible for being the single point of contact for elevated technical issues with residential or commercial services' clients, when those issues cannot be resolved by other call center employees. They will handle all aspects of the customer relationship with a primary focus being on providing white glove service and trouble resolution Handles direct inbound calls from Residential, HBS (Business), and Hospitality customers. Serves as the first level of Trouble support for all services. Serves as a secondary route choice for all other Service Center activities, including new order request, billing assistance, etc. Review scheduled trouble tickets for possible remote resolution. Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s). Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are not only met but exceeded. Phone, chat and email contact with customers to make recommendations on services and resolve issues. Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements. Serve as primary support liaison between Hotwire Communications and our residential customers. Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers. Other duties as assigned. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to speak clearly using grammatically correct English (Other language skills a plus) Must have a High School Diploma or Must have a minimum of 2 years' relevant work experience in customer service, telecommunications, and technical support Strong communication and organizational skills Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays Additional requirements for remote positions: A quiet workplace so you can focus on delivering excellent service to our customers Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s Candidates must provide and meet all technical requirements prior to the first day of training BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

**Base Pay:** **$34,000** **On-Target Earnings:** $70,000 ($16.00/hr base pay with uncapped commission, top earners $100k+) Are you a highly competitive, persuasive sales professional looking for an incredible earning opportunity? Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves **100% inbound calls** from new and existing customers. **No** **outbounding, no cold calling. Ever.** **Must live in Florida (excluding Miami or Boca Raton).** **Job Duties and Responsibilities** **What You'll Do:** + Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company. + Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services. + Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do. **What's in it for You:** + **Uncapped Earning Potential:** High performers earn $100k+; elite performers earn $150k+. Your base pay is guaranteed, and your commission is limitless. + **Career Growth:** Ability to promote up to two levels in your first year, with paths to leadership and corporate roles. + **Incredible Incentives** : High-value rewards program including exciting trips & prizes. + **Comprehensive Benefits:** Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement. + **Exclusive Perks:** Complimentary DISH TV as well as deep discounts on Sling TV and Boost Mobile plans. **Skills, Experience and Requirements** + **Minimum 1 year of experience in a quota-carrying sales role required.** + Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity. + Full-time; hours may include evenings, weekends or holidays. + High school diploma/GED required; Associate's or Bachelor's degree a plus. + Pre-employment screen. + Smartphone/device with active network connection. + Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors. + _Employee responsible for all setup costs (except where required by law)._ **Benefits:** From versatile health perks to new career opportunities, check out our benefits on our careers website (************************************************ . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement (********************************************************************************* , Pay Transparency (*********************************************************************************************************** , EEOC Know Your Rights (English (************************************************************************************ /Spanish (**************************************************************************************************** ) **Salary Ranges** Compensation: $34,000.00/Year We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law. At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact ********************. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. **Department Summary** The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH. **Job Duties and Responsibilities** The **Field Service Manager** provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus. As a **Field Service Manager** you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide free DISH programming, paid training, and incredible opportunities for advancement. **Key Responsibilities:** + Supporting new employees through training and future development + Demonstrating and coaching behaviors that ensure quality customer service + Training existing Installers/Technicians on changing processes, procedures, and technologies + Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards + Improving team and individual performance by working hands-on alongside the technicians + Managing fleet-related processes including vehicle maintenance and upkeep + Addressing escalated customer and/or employee issues **Skills, Experience and Requirements** **Skills and Qualifications:** + A strong competency in leading, developing, mentoring, and coaching + Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals + Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports + Ability to write reports and correspondence + Excellent presentation, facilitation, and communication skills + Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle + Ability to climb a 40 Ft. ladder safely. Employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds) + Willingness to work flexible hours, including 45+ hours a week, including weekends Visa sponsorship not available for this role **Salary Ranges** Compensation: $70,000.00/Year - $85,000.00/Year **Benefits** We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement (********************************************************************************* , Pay Transparency (*********************************************************************************************************** , EEOC Know Your Rights (English (************************************************************************************ /Spanish (**************************************************************************************************** ) We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law. At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact ********************. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.

The Fiber Splicer is responsible for the installation of new cable lines, both underground and on utility poles, and also performs maintenance on existing cables, including evaluation tests and repair. RESPONSIBILITIES: Prep and splice fiber optic cables, locate problem areas and perform other repairs as needed. This requires proficiency with fusion splicer and fiber test equipment. Install and maintain transmission and reception equipment for FTTH network. Install and maintain network systems for private lines and determine solutions for any issues preventing the service from operating normally. Initiate test and turn-up procedures with System Engineers in accordance with company compliance standards. Collect and interpret engineering documentation, to include schematics, fiber management systems and performance OTDR reports. Support field maintenance teams, including: IT, regional engineering teams and any other department as related to fiber network. Provide demand and preventive maintenance for fiber network & FTTH. Maintain proper network documentation on changes and upgrades. Troubleshoot MDF/headend issues with 3rd party providers. Work within the engineering team to ensure all connections are within required specifications. Work on an on-call schedule rotation as required. Other duties as assigned MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High school diploma or recognized equivalent required Excellent oral and written communications skills in English. Must have active and clean, non-restrictive, state issued driver's license in State where hired. At least 3 years hands-on/field experience in fiber splicing, test equipment & restoration Demonstrated proficiency using fusion splicing machine Must understand the underlying theories and concepts of broadband communication and including fiber optics and Metro Ethernet networks Ability to use advanced test equipment like OTDR's, optical power meters and other fiber testing equipment as required SCTE certification a plus Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-JG1

**Base Pay:** $34,000 **On-Target Earnings:** $70,000 ($16.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves **100% inbound calls** from new and existing customers. **No** **outbounding, no cold calling. Ever.** **Must live in Texas - in/near Dallas, San Antonio, Austin or Houston.** **Job Duties and Responsibilities** **What You'll Do:** + Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company. + Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services. + Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do. **What's in it for You:** + **Uncapped Earning Potential:** High performers earn $100k+; elite performers earn $150k+. Your base pay is guaranteed, and your commission is limitless. + **Career Growth:** Ability to promote up to two levels in your first year, with paths to leadership and corporate roles. + **Incredible Incentives** : High-value rewards program including exciting trips & prizes. + **Comprehensive Benefits:** Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement. + **Exclusive Perks:** Complimentary DISH TV as well as deep discounts on Sling TV and Boost Mobile plans. **Skills, Experience and Requirements** + **Minimum 1 year of experience in a quota-carrying sales role required.** + Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity. + Full-time; hours may include evenings, weekends or holidays. + High school diploma/GED required; Associate's or Bachelor's degree a plus. + Pre-employment screen. + Smartphone/device with active network connection. + Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors. + _Employee responsible for all setup costs (except where required by law)._ **Benefits:** From versatile health perks to new career opportunities, check out our benefits on our careers website (************************************************ . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement (********************************************************************************* , Pay Transparency (*********************************************************************************************************** , EEOC Know Your Rights (English (************************************************************************************ /Spanish (**************************************************************************************************** ) **Salary Ranges** Compensation: $34,000.00/Year We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law. At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact ********************. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.

WOW! is currently hiring a Director, Network Engineering to work remotely! For remote positions, employees can sit in one of the following states: AL, AZ, CO, FL, GA, IL, IN, MI, OH, SC, TN and TX. Please only apply if you can live and work full-time in one of the states listed above; your application will not be considered or reviewed if you live outside of these states. State locations and specifics are subject to change as our hiring requirements shift. The Director of Network Engineering will lead the Core/Backbone Network Design, Integration, and Implementation teams. This position is responsible for ensuring the team is focused on the right priorities and is delivering quality services which meet the requirements of the business. Let us tell you about the perks! Be part of a company whose core values include respect, integrity, spirit of service, and accountability! Salary: Competitive Compensation (Salary may be negotiable based on experience) Medical, dental, and vision insurance, and 401k with a company match Paid time off, paid holidays, and tuition reimbursement. Significant discounts on broadband packages for employees residing in our service areas. What you'll be doing: Essential duties and responsibilities include but are not limited to those listed below: Lead the Design, Integration, and Implementation engineering teams in building backbone, internet-edge and data center solutions to support the services provided by WOW!. Provide vision and strategy for service and/or network enhancement. Monitor company KPI reports ensuring Engineers meet their individual and team goals on a consistent basis. Drive continuous improvement initiatives resulting in increased productivity, as well as scalable and efficient processes to support the operational components of the network. Develop short- and long-term strategic departmental plans that support the overall corporate and technology strategy. Interface with company executives to assure investments in networks are appropriate and compatible with the industry that can scale and adapt as the business needs dictate. Responsible for development and engagement of employees within the Design, Integration, and Implementation engineering teams. Represent the team and their responsibilities to the rest of the business units while managing the resource funnel. Leverage strong problem-solving skills with a primary focus on ensuring the right architectures and designs are deployed within the WOW infrastructure to support our customers. Ensure that any lessons learned from these systemic issues are addressed through improved testing, re-designs, education and training. Drive various aspects of the business planning activities which include preparation of capital and operating budgets, vendor management/liaison and representation at high level project and resource planning meetings. Other duties as assigned. What YOU need is: To perform this job successfully, an individual must be able to perform each duty and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: B.S. (or equivalent) in Computer Science or Electrical Engineering. 10+ years of network engineering and/or operations experience. 5-7 years applying architecture and design concepts. Prior work experience leading architecture and design teams is required. Thorough understanding of L2/L3 network components; including Routers, Switches, and Firewalls. Strong familiarity with MPLS, RSVP-TE, LDP, L3VPN, MVPN, Segment Routing, SRv6, BGP, OSPF, IS-IS, NETCONF, YANG, Python, Ansible and other networking/programming concepts. Extensive experience with network hardware/software vendors: Juniper, Cisco, Arista, Nokia. Familiar with Optical/Transport network components and concepts leveraged to build large scale networks. Prior experience working within an Agile-based project management framework is required. Prior experience / certifications in various networking technologies which provide demonstrated in-depth technical knowledge in routing, switching and security. Strong communications skills with the demonstrated ability to interface with senior executives within and outside of the company. Experience in the creation and maintenance of both departmental budgets as well as project oriented capital and operating budgets. Strong problem management skills reflecting the ability to quickly understand the issue and apply the right resources to the problem while ensuring focus on timely resolution. Demonstration of discipline in creating documentation and operational procedures for scalable services which can be effectively transitioned to an operations team. Must have excellent management, organizational and interpersonal skills balanced with very strong technical skills. Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to talk and hear Required to use hands to type, handle objects and paperwork Required to use close vision and be able to focus Must be able to travel for business purposes on an occasional basis. Must be flexible to adjust schedule to cover various shifts. Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but don't check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-Remote All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

The Communication Desk Analyst will act as the single point of contact for the Contact Center and NOC during a service interruption. This position will responsible for writing and sending internal and external communications, alerting the internal teams, executive management and customers of an outage or degraded service. The Communication Desk Analyst will also be responsible for proactively notifying customers of all planned maintenance events. RESPONSIBILITIES: Responsible for timely communication to key stakeholders, executive management and customers on the status of Priority 1 and Priority 2 issues Coordinate and manage customer impacting outages communications, ensuring they are sent in a timely and effective manner Coordinates response to outages and escalates situations as necessary Works with the NOC to manage the escalation and resolution of outages. Creates monthly outage reports and statuses to review with internal teams. Monitor production environment using a combination of monitoring tools and call volume to ensure early detection of potential service interruption. Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem. Escalate issues and problems according to procedures and best judgment. Work with Engineers to understand impact of outage and report accordingly. Coordinate weekly RCA (root cause analysis) review meeting with all internal teams Answer direct phone calls, text and chat from internal teams during an outage event MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Minimum of 2 years of experience in a Help Desk or high-volume Call Center preferred Minimum of 2 years of experience working in Customer Operations including knowledge of common tools, methods, and techniques Previous working experience as a communications specialist or equivalent Works well under pressure and meets tight deadlines. Highly computer literate with capability in email, MS Office, and related business and communication tools Experienced with network monitoring applications such as SolarWinds a plus Benefits: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-MC1

WOW! is currently hiring a Business Field Sales Executive! Join us as a Field Sales Executive and be a part of a dynamic sales team while promoting innovative technology products and services. Your ability to drive sales within a defined territory will be accomplished by making sales calls, developing relationships, and uncovering new sales opportunities. If you share in our passion for connecting our communities and customers, cutting-edge technology, and working as a team, then click apply and let's talk! Let us tell you about the perks! · A SIX FIGURE earning potential available and allows you to own your success! · Uncapped commission potential! · Opportunity for internal growth/promotion! · Medical, dental, and vision insurance, and 401k with a company match · Paid time off, paid holidays, and tuition reimbursement. · Significant discounts on broadband packages for employees residing in our service areas. · Be part of a company whose core values include respect, integrity, spirit of service, and accountability! What YOU need is: · Outside sales experience preferred but not required. · Ability to travel to customer sites and be in the field 80% of the work week. · Experience with Microsoft Office. · Valid driver's license and driving record that meets our company standards. What you'll be doing: · Prospect, develop, negotiate with, and close new accounts within a defined Territory, targeted customer base. · This is a hunter role that is passionate about selling Broadband Business Services and Solutions to SMB customers. · Lead and orchestrate WOW! resources and personnel in support of the customer relationship. · Present expertly to and engage with all pertinent decision makers. · Deliver and maintain required monthly quota established by the department manager. · Accurately complete paperwork associated with each customer order/request. · Provide accurate weekly 30/60/90-day sales forecasts. · Use Salesforce to improve efficiency of sales efforts and give transparency to senior management. · Identify, prospect, and penetrate defined base of accounts. · Must be proactive, with excellent time management, interpersonal skills and sophisticated problem solving. Physical Demands/Working Conditions: · You must be able to work outdoors in different climates, sometimes inclement weather. · You will be regularly required to drive, sit, stand, and walk. · Regularly required to talk, hear, use close vision, and the ability to focus. · Required to use hands to type, handle objects and paperwork. Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but don't check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

The Commercial Service Technician is a senior level technician with advanced technical skills. With strong knowledge of IPTV/VOIP, CAT 5/6, Networking, Wireless and fiber troubleshooting. RESPONSIBILITIES: Install, maintain, or repair technology related systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans on commercial and residential properties. Mount and fasten control panels, door and window contacts, sensors, and video cameras, and attach electrical and telephone wiring in order to connect components. Install, maintain and/or repair and test data cable, and wiring and other security systems related hardware. Inspect installation sites and study work orders, building plans, and installation manuals in order to determine materials requirements and installation procedures have been met. Identify, troubleshoots and resolve hardware, software, and basic network related problems encountered by end-users of the network. Proficient installation of fiber optic and IP delivery theory when using IP, RF and test equipment, with signal meters, butt-sets, power meter and power source light, and other typical tools and test equipment. Test and ensure cable system operations, modern telecom video, voice, security, monitoring and data products and services at completion of installation. Perform troubleshooting, analysis and takes corrective actions on complex service affecting issues originating from the OLT through to all connected devices. Provides leadership and mentoring to lower level technicians and utilizes previous technical issue identification to develop processes and training to reduce re-occurrence. Identifies, evaluates and resolves residential and commercial service affecting issues from the OLT to on premise devices. Ensures proficiency and complete understanding of FTTH systems and all related home components delivering video, data, voice and security services as well as residential Wi-Fi and home networking. Troubleshoot and resolve service failures related to computer hardware, software and internet. Compliant with safety procedures and requirements. Completes all other tasks and responsibilities, which may be reasonably required by supervisor. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred Must have active and clean, non-restrictive, state issued driver's license in State where hired. Tech Level III or Level IV required. Tech must be able to work in the commercial environment Must have minimum of 3-5 years' experience installing, testing and troubleshooting cable, phone and internet Knowledge in various telecommunications systems and practices Must have Fiber Optic Cabling experience Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-JW1

Job Description The Community Onboarding Manager is responsible for the end-to-end oversight and on-time delivery of FisionX's new residential construction projects. The Community Onboarding Manager builds relationships at assigned properties and supports our field staff and all stakeholders, including property managers, developers, and their staff, throughout the project lifecycle. The role also educates new customers about the onboarding process and our suite of technology products. The Community Onboarding Manager ensures the launch process progresses according to plan and the property receives the "white glove" experience from project kick-off to successful handoff to our regional operations team. RESPONSIBILITIES: Maintain constant and ongoing communication regarding project status with property stakeholders. Consistently use independent discretion to facilitate decisions that ensure excellent customer service, create, develop and maintain positive customer relationships, and provide timely responses to all inquiries regarding technology needs. Maintain consistent presence and visibility at assigned property(s) and be responsive to requests from customers or builders' personnel. Engaged on immediately responding to a customer or builder that is in need of immediate intervention, escalate to leadership accordingly. Maintain weekly presence during the new construction project as well as the move-in process after TCO. Attend any ad-hoc on-site meeting requests. Coordinate and assist with the creation of schedules to ensure on-time delivery. Track project tasks utilizing Site Tracker and Sales Force to ensure all milestones are met and to identify any risk points requiring escalation. Work cross-functionally and with business partners to mitigate circumstances preventing on-time qualitative delivery while working with partners to remove internal and external restriction points that could cause delays. Prepare meaningful daily/weekly project status and executive reports. Meet community representatives whenever appropriate and attend kick-offs, town halls, and board meetings. Meet with Sales Office personnel for introduction, overview, and sales material needs assessment. Collaborate with operational teams and create orders for all operational needs, including several on-site personnel, back-office workspace, equipment, office trailer space on-premises if applicable, restroom facilities, etc., and all other necessary equipment for operational efficiency. Obtain a qualitative list of units (end usernames and addresses) and provide all relevant information to billing to ensure accurate billing aligned with the contract. Coordinate “pre-launch” kick-off meetings with the On-Site Operations, Construction, and Sales Teams. Work with our Enterprise team to coordinate contract deliverables, including hardware and services to common area(s) and back-office locations. Ensure that the common area(s) within the contract are completed after system activation. Other duties as required or assigned MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor's degree or equivalent experience, preferably in project management or business. (Sr.) Minimum of 5 years' experience in telecommunications or related technical field Proven track record of managing all aspects of a successful project throughout its lifecycle. Strong problem-solving skills and willingness to think outside the box. Knowledge of cable and telecommunications products and services is a plus. Proficient in Microsoft Excel Previous use of Salesforce.com Strong interpersonal skills Skilled at working effectively with cross-functional teams. Must embrace and display company principles and demonstrate an understanding of Hotwire's White Glove culture. Ability to Interact/Support Executive Level Leadership BENEFITS: BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-CF1

The In-Home Product Specialist will provide comprehensive product education and training to residential customers in an in-home setting as well as virtual classes and acts as a primary point of contact for product knowledge for both internal and external inquiries. RESPONSIBILITIES: Responsible of all education related trouble calls and virtual classes admin, coordination, and data entry. Proactively learn and stay current with all Hotwire products, services, process and procedures as well as the competitive landscape of the industry to be prepared for customer questions and requests in order to compare Fision service with others. Coordinate with Launch Account Manager/Launch Team to ensure new customers are properly trained on Fision Home services and features. Conduct product demos for new business opportunities and customer education needs that will showcase the Fision product features and benefits. Proactively learn and stay current with the competitive landscape of the industry to be prepared for customer questions and request so compare Fision service with others. Complete all daily/weekly/monthly reports as requested by supervisor. Assist and support all Hotwire divisions with new product demonstrations and internal/external training. Assist the Launch Account Management team with action items associated with active launch projects to ensure commitments/deadlines are met. Work with the necessary internal departments to complete equipment upgrade/replacement projects. Assist with tasks as needed or assigned by the Director of Launch Account Management, the Launch Account Manager Supervisor or Area Manager. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Exceptional customer service skills Minimum of High School Education Knowledge of Outlook, Excel, Word Ability to work flexible hours, including evenings and weekends and travel through the Miami Dade, Broward and Palm Beach County areas Grammatically correct speech (in English), other languages a plus. Bi-Lingual English/Spanish/French a plus Past Sales Experience a Plus Benefits: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-JW1

The Accounts Payable III serves as a senior-level member of the AP team, responsible for overseeing complex accounts payable functions, ensuring financial accuracy, and supporting leadership in managing AP operations. This position reviews and approves payment batches, leads cross-training efforts, and provides mentorship to junior staff while supporting audits, capital expenditure documentation, and process optimization across the department. Duties / Responsibilities: Oversee end-to-end invoice processing, approval workflow, and payment execution. Review and validate capital expenditure documentation and coding for accuracy. Prepare and review weekly payment runs and electronic fund transfers. Serve as a primary contact for escalated vendor inquiries and issue resolution. Reconcile vendor accounts and ensure proper reporting of liabilities. Provide guidance and training to AP I and II team members to support cross-functional coverage. Lead or support AP-related initiatives, audits, and compliance reviews. Collaborate with Finance leadership on process enhancements and system upgrades (e.g., Great Plains workflow improvements). Ensure adherence to corporate accounting policies and regulatory compliance. Ability to work well with both internal and external customers to promote a collaborative environment. Take responsibility for the training and information outlined in the job description. Prioritize tasks based on business needs and objectives. Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint). Maintain a professional appearance and adhere to company behavior standards. Meet deadlines in a fast-paced environment. Support periodic inquiries and assist with annual audit requests. Perform other duties as assigned. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Associate or Bachelor's Degree in Accounting, Finance, or related field preferred. 5+ years of progressive accounts payable experience, preferably in telecommunications or similar high-volume industries. Advanced knowledge of D365 and automated workflow systems. Intermediate Microsoft Excel Skills D365 F&O Experience and automated AP work-flow experience is desirable Exceptional communication, interpersonal and high level of organizational skills Strong problem-solving skills Ability to work independently, manage timelines and deliverables, and multi-task effectively. BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-DD1

**Base Pay:** $34,000 **On-Target Earnings:** $70,000 ($16.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves **100% inbound calls** from new and existing customers. **No** **outbounding, no cold calling. Ever.** **Must live in Florida (excluding Miami or Boca Raton).** **Job Duties and Responsibilities** **What You'll Do:** + Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company. + Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services. + Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do. **What's in it for You:** + **Uncapped Earning Potential:** High performers earn $100k+; elite performers earn $150k+. Your base pay is guaranteed, and your commission is limitless. + **Career Growth:** Ability to promote up to two levels in your first year, with paths to leadership and corporate roles. + **Incredible Incentives** : High-value rewards program including exciting trips & prizes. + **Comprehensive Benefits:** Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement. + **Exclusive Perks:** Complimentary DISH TV as well as deep discounts on Sling TV and Boost Mobile plans. **Skills, Experience and Requirements** + **Minimum 1 year of experience in a quota-carrying sales role required.** + Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity. + Full-time; hours may include evenings, weekends or holidays. + High school diploma/GED required; Associate's or Bachelor's degree a plus. + Pre-employment screen. + Smartphone/device with active network connection. + Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors. + _Employee responsible for all setup costs (except where required by law)._ **Benefits:** From versatile health perks to new career opportunities, check out our benefits on our careers website (************************************************ . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement (********************************************************************************* , Pay Transparency (*********************************************************************************************************** , EEOC Know Your Rights (English (************************************************************************************ /Spanish (**************************************************************************************************** ) **Salary Ranges** Compensation: $34,000.00/Year We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law. At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact ********************. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.

The Manager, Enterprise Sales is responsible for lead generation, territory penetration and value-added selling within Hotwire's commercial services portfolio. This position is responsible for building and leading a high-performing team of Commercial Sales Executives and Account Managers across assigned commercial communities. The role will focus on complex, and strategy deals as well as conversion sales. Duties / Responsibilities: Develop growth strategies and plans with the goal of increasing client base and diversifying business opportunities. Coach and develop commercial sales team to optimize individual performance, team performance and customer satisfaction. Ensure team members are regularly trained and updated on products and services, changes in policies/procedures and the art of consistently providing White Glove customer service. Manage relationships with BOMA and other property management associations. Identify and map business strengths and customer needs, including SWOT analysis Identifying and mapping business strengths and customer needs. Contact potential clients to establish rapport and arrange meetings. Plan and oversee new marketing initiatives. Research organizations and individuals to find new opportunities. Manage and retain relationships with existing clients and increase client base. Having an in-depth knowledge of business products and value proposition. Negotiate with stakeholders and write business proposals as needed. Research business opportunities and viable income streams. Follow industry trends locally and internationally. Draft and review contracts. Report on successes and areas needing improvement. Other duties as assigned by Supervisor. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor's degree in Marketing or relevant job experience. Minimum 5 years' experience with sales preferably in the telecommunications industry. Proven experience as a sales executive, sales manager or sales director. At least 3 years' experience with exceptional selling and client relationships. Ability to communicate, present and influence all levels of the organization, including executive and C-level Exceptional selling and relationship building skills; networking superstar Superior customer relationship experience and reputation within the market Experience working to and exceeding targets A proven record of strong client relationships Must be highly effective in two-way communication to include written, verbal and telephone skills Demonstrated success with essential functions and a minimum of 5 years' experience Must be able to legally drive and provide own transportation to various locations in organizational service area, including weekends and evenings. Benefits: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-CF1

Job Description The Warehouse Systems Coordinator is responsible for tasks and warehouse projects. The role involves supporting the configuring of the system as needed, providing user support, and collaborating with Warehouse Directors and Managers to ensure projects and operations are efficient and reliable on a day-to-day basis, inventory management, and order fulfillment. RESPONSIBILITIES: Provide support to the management team. Configure Warehouse Management module settings and workflows to work efficiently. Provide training and day-to-day support to warehouse staff on functionality and ensure proper system usage and troubleshooting of issues. Support efforts to ensure the accuracy of inventory, order status, and stock movement data as directed by management. Collaborate cross - functionally with warehouse, operations, and IT departments to optimize processes by leveraging functionalities to improve speed, accuracy, and productivity. Manage inventory control, cycle counts, and audits for accurate stock levels and efficient replenishment processes. Generate and analyze reports. Ensure all system processes comply with company policies, security protocols, and regulatory requirements. Launch the national security equipment project. Monitor and track all storage units. Establish and support warehouse activities for existing and future warehouses. Create project warehouses for all new projects loaded into Sitetracker. Other duties as required or assigned. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Associate's degree in supply chain management, logistics, information systems, or a related field preferred. Two to three years of relevant experienced preferred. Must be proficient in Excel. Ability to quickly identify and resolve system issues while working closely with IT and operational teams. Excellent communication skills to interact with warehouse staff, management, and external vendors. Experience managing system upgrades, implementations, or process changes is a plus. Role is primarily based in an office environment with occasional visits to local and remote warehouses for on-site work. Flexibility in work hours may be required to handle system maintenance or resolve urgent issues, including evenings or weekends. BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks #LI-AF1 Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Dispatcher receives service call requests and dispatches, schedules and follows-up on work orders, with the goal of minimizing missed appointments and maximizing field technical teams' productivity. RESPONSIBILITIES: Respond to customer service requests by prioritizing and dispatching work orders for installation and/or trouble calls. Create dispatch schedule. Assign customer installation and trouble service appointments using computer system. Ensure daily routes meet drive time, on-time guarantee, productivity and skill-set goals. Monitor technicians work order status and adjust throughout the day. Maintain regular contact with technicians to provide support or adjust service levels based on customer calls. Places outbound calls to customers both pre-and post-service. Handle routine problems and/or less active regions and follows standard procedures to accomplish assigned tasks Produce various excel spreadsheets and reports. Appropriately escalate customer dissatisfaction with call center leadership team. Other duties as assigned by Supervisor. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. At least one-year Customer Service and/or Dispatch experience Superior customer service delivery skills Knowledge of cable and telecommunications products and services Focused, driven to achieve Data Entry Experience Prior customer service experience in cable, field or office environment High School Diploma Bilingual (English / Spanish) is a plus Ability to work a flexible schedule that includes, days, evenings, weekends and holidays BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Install and repair broadband communications system in compliance with company technical standards from consumer service to the exterior fiber terminal. Duties & Responsibilities Essential duties and responsibilities include but are not limited to the following: As an FTTH Installer, you will install, terminate, and test Fiber-to-the-Home (FTTH) networks in residential and business locations. Work with customers to ensure a smooth installation process, answer questions, and educate them about the benefits of FTTH. Troubleshoot and resolve issues related to FTTH installations. Adhere to all safety and quality standards. Keep accurate and detailed records of all installations and maintenance activities. Continuously learn and stay up-to-date with new FTTH technologies and best practices. Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service, for phone, internet or video services Install and relocate outlets Install interior and exterior wiring Connect peripheral equipment Train customers on proper use of equipment Assure proper signal levels and picture quality Identify causes of picture and/or signal degradation Troubleshoot from consumer device to tap Troubleshoot, repair and replace components from tap to consumer device Assure system security by terminating unused ports and tag drops and locking pedestals Understand/apply FCC and NESC technical standards Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards) Performs network troubleshooting including ping test, trace routes and speed test. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Experience in FTTH installation and terminations. Knowledge of fiber optic cable splicing and testing. Flexibility to work outside of regular business hours if needed. Capable of carrying a 32' ladder. Ability to climb ladders and work in confined spaces. Ability to work in a fast-paced environment and manage multiple projects simultaneously. Excellent customer service and communication skills. Ability to work independently and as part of a team. Education Position requires a high school diploma or equivalent Experience/Skills Needed: One to two years of experience in the broadband communication field is preferred. Computer Skills: MS Suite, Internet software, E-mail, basic understanding of Google Suite Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to talk and hear Required to use close vision and be able to focus, ability to adjust focus and to see colors Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position Ability to work while standing most of the time Ability to walk or work over all types of terrain, in all types of weather Ability to carry tools and equipment including ladders and tool belts Ability to work in tight spaces while bending, twisting and reaching Ability to carry, climb and operate extension ladder (approx. 32') Ability to differentiate between different sizes and colors of wires Ability to perform work in elevated places (i.e., roofs and utility poles) Ability to use drills, hammers, wrenches, screwdrivers and other hand tools Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp Ability to lift up to 75 pounds Physically able to operate computer equipment and test equipment Ability to work in environments that may have dust, dirt, noise, reptiles and insects and cleaning solutions Ability to work safely near power lines and electrical equipment Ability to drive Company vehicles in a safe manner WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

The Community Onboarding Manager is responsible for the end-to-end oversight and on-time delivery of FisionX's new residential construction projects. The Community Onboarding Manager builds relationships at assigned properties and supports our field staff and all stakeholders, including property managers, developers, and their staff, throughout the project lifecycle. The role also educates new customers about the onboarding process and our suite of technology products. The Community Onboarding Manager ensures the launch process progresses according to plan and the property receives the "white glove" experience from project kick-off to successful handoff to our regional operations team. RESPONSIBILITIES: Maintain constant and ongoing communication regarding project status with property stakeholders. Consistently use independent discretion to facilitate decisions that ensure excellent customer service, create, develop and maintain positive customer relationships, and provide timely responses to all inquiries regarding technology needs. Maintain consistent presence and visibility at assigned property(s) and be responsive to requests from customers or builders' personnel. Engaged on immediately responding to a customer or builder that is in need of immediate intervention, escalate to leadership accordingly. Maintain weekly presence during the new construction project as well as the move-in process after TCO. Attend any ad-hoc on-site meeting requests. Coordinate and assist with the creation of schedules to ensure on-time delivery. Track project tasks utilizing Site Tracker and Sales Force to ensure all milestones are met and to identify any risk points requiring escalation. Work cross-functionally and with business partners to mitigate circumstances preventing on-time qualitative delivery while working with partners to remove internal and external restriction points that could cause delays. Prepare meaningful daily/weekly project status and executive reports. Meet community representatives whenever appropriate and attend kick-offs, town halls, and board meetings. Meet with Sales Office personnel for introduction, overview, and sales material needs assessment. Collaborate with operational teams and create orders for all operational needs, including several on-site personnel, back-office workspace, equipment, office trailer space on-premises if applicable, restroom facilities, etc., and all other necessary equipment for operational efficiency. Obtain a qualitative list of units (end usernames and addresses) and provide all relevant information to billing to ensure accurate billing aligned with the contract. Coordinate “pre-launch” kick-off meetings with the On-Site Operations, Construction, and Sales Teams. Work with our Enterprise team to coordinate contract deliverables, including hardware and services to common area(s) and back-office locations. Ensure that the common area(s) within the contract are completed before system activation. Other duties as required or assigned MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor's degree or equivalent experience, preferably in project management or business. (Sr.) Minimum of 5 years' experience in telecommunications or related technical field Proven track record of managing all aspects of a successful project throughout its lifecycle. Strong problem-solving skills and willingness to think outside the box. Knowledge of cable and telecommunications products and services is a plus. Proficient in Microsoft Excel Previous use of Salesforce.com Strong interpersonal skills Skilled at working effectively with cross-functional teams. Must embrace and display company principles and demonstrate an understanding of Hotwire's White Glove culture. Ability to Interact/Support Executive Level Leadership BENEFITS: BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-CF1

WOW! is currently hiring a Principle Core Network Engineer ! For work from home positions, employees can sit in one of the following states: AL, AZ, CO, FL, GA, IL, IN, MI, OH, SC, TN and TX. Please only apply if you can live and work full-time in one of the states listed above; your application will not be considered or reviewed if you live outside of these states. State locations and specifics are subject to change as our hiring requirements shift. The Principal Core Network Engineer functions as a senior level leader and provides oversight to the networking team in support of WOW!'s data products through technical leadership and consulting across the organization. This role will develop and maintain the high-level design/strategy plan for the overall logical and technical architecture for the Backbone networks. Let us tell you about the perks! Be part of a company whose core values include respect, integrity, spirit of service, and accountability! Competitive Compensation- $150-160k depending on experience +Bonus Annual merit increases - recruiter will share more! Medical, dental, and vision insurance, and 401k with a company match Paid time off, paid holidays, and tuition reimbursement. Significant discounts on broadband packages for employees residing in our service areas. What You'll be doing: Include but are not limited to the following: Generates conceptual, logical, and physical network architectures. Lead the creation of detailed documentation, test analyses, risk assessments, and design strategies to ensure robust and future-proof architectures Provide technical leadership and mentorship across the engineering team, guiding research, design, and development of backbone network solutions Research and analyze the most complex data, voice, and video network and hardware problems and provide recommendations for solution Develop and maintain a road map for capabilities, operations and technologies Determine methods and procedures to be implemented and used on complex new technologies to enhance performance. Proactively identify opportunities to increase backbone network reliability and reduce costs Research and evaluate emerging technologies to ensure solutions remain aligned with industry standards and innovation trends Participate in evaluating complex data, voice, or video networking technologies to understand their potential and recommend future direction Evaluate cost analyses and vendor comparisons for large-scale projects to ensure cost-effective and efficient operations, and measures feasibility of various approaches Revise model and budgetary guidelines as appropriate and in conjunction with engineering leadership to ensure company and client needs are met Recommend complex investment decisions to management and internal customers based on results of independent assessment of current and future data network performance, stability, and network management issues Design network solutions, perform lab testing, document HLDs and LLD, support handing off to core implementation team Work with other engineering teams to ensure detailed designs are deployable, and able to be operated with minimal impacts to customers, and operating expenses Work with vendor partners to ensure engineering requirements are aligned with product roadmaps Act as a mentor and provide oversight to junior network engineering staff and implementation engineering. Other duties as assigned What YOU need is: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Required Education and Experience Bachelor's degree in Computer Science, Electrical Engineering, preferred or equivalent work experience. Skills and Abilities to be Successful in this Role 6+ years' experience in ISP environment and 7+ years' experience in designing network architectures Expert routing knowledge required in OSPF, IS-IS, BGP, MPLS, RSVP-TE and multicast Extensive network engineering and architecture experience - excellent understanding of Internet and datacenter topologies Extensive experience in evaluating, configuring, and troubleshooting network hardware, particularly Juniper, Arista, Cisco - with a deep understanding of hardware architecture and platform nuances Thorough understanding of various L2/L3 protocols and technologies: TCP/IP (v4 & v6) and related protocols, multicast, MPLS-based services, QOS, BFD, LACP, VRRP, STP, etc Understanding of Layer 4-7 switching/load balancing and application integration Strong grasp of network security protocols, policies, and best practices Able to investigate new technologies, develop scalable network solutions, and create successful business cases to propose new configurations, architectures, services, and policies Analytical approach to problem solving and usage of methodical & documented processes to propose network enhancements Experience in a production environment supporting mission-critical, Internet-facing services Ability to perform necessary mathematical functions and calculations related to network design, planning and performance Advanced industry certifications: JNCIE, CCIE-SP, or equivalent preferred Experience with optical transport/DWDM technologies preferred Familiarity with network automation (Python, Ansible, Terraform) preferred Proficient with Microsoft Office Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to talk and hear Required to use hands to type, handle objects and paperwork Required to use close vision and be able to focus Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but don't check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran