Hotwire Communications jobs in West Palm Beach, FL

The Enterprise Sales Executive - Government & Education is responsible for the growth and management of the business relationships with Hotwire's Government and Education and accounts. This includes local government agencies, K-12 and Higher Education institutions and Medium-Large Health Care Organizations. RESPONSIBILITIES: Create and deliver face-to-face sales presentations that sell the benefits of Hotwire products and services to enterprise customers. Develop the sales territory, including cultivation of local partnerships and organizational affiliations in the GEM sectors. Actively generate new leads with targeted businesses through various prospecting activities, including networking, cold calling, canvassing, customer referrals, and partner relationships. Acquire and manage large multi-site and multi-location commercial accounts within the GEMs vertical. Develop and deliver sales proposals to prospective accounts. Close business deals and exceed pre-determined budgeted sales objectives. Act as a subject matter expert for colleagues with less experience. Maintain and build customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies, and service levels that meet and exceed customer expectations through strong customer service orientation with excellent follow up. Develop all applicable collaterals and presentations for non-std products (EPL, WAN, Smart City, etc.). Develop content for panels and activations at sales trade shows and events. Develop presentation materials to support business development efforts. Consistent exercise of independent judgment and discretion in matters of significance. Other duties as assigned by Supervisor. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor's degree in Business Administration, Communications, Marketing or related field. At least 5 years of sales experience in the Telecommunications industry, with in-depth knowledge and skills in the art of complex sales. Knowledge of IP based products and services such as Metro Ethernet, VoIP, DIA, and fiber optics. Experience with the rules and regulations in the Government, Education and Medical vertical. Must be comfortable with public speaking and presenting to large groups. Results-oriented-ability to deliver results and strive to consistently achieve excellence in all tasks and goals. Exceptional organizational and analytical skills, demonstrated skill in requirements gathering, resource organization, and schedule development. BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-JW1

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. **Job Duties and Responsibilities** **What You'll Do:** You'll visit customers' homes, solve problems, and introduce them to smart home tech. + Install and service DISH equipment and smart home products in customers' homes + Teach customers how to use their tech and offer additional services when helpful + Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team **What's in it for You:** + **Career Growth:** Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges + **Pay Increases:** Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance + **Bonus Potential:** Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more + **Comprehensive Benefits:** Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement + **Exclusive Perks:** Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms **Paid Training You'll Get:** + Clear, step-by-step guidance for installations and service + Smart home tech knowledge to support and educate customers + Best practices created by our most experienced techs **Skills, Experience and Requirements** **What You'll Need:** + **Valid Driver's License** : Clean record required + **Schedule Flexibility** : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays + **Physical Ability** : + Climb ladders (up to 40 ft) + Lift up to 70 lbs + Must meet and maintain 335 lb weight limit + **Customer Focus** : Build trust and create a great experience + **Problem-Solving** : Tackle a variety of challenges on the spot + **Determination** : Work in tight spaces and all kinds of weather + **Adaptability** : Handle changes and unexpected tasks with ease **Benefits:** From versatile health perks to new career opportunities, check out our benefits on our careers website (************************************************ . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement (********************************************************************************* , Pay Transparency (*********************************************************************************************************** , EEOC Know Your Rights (English (************************************************************************************ /Spanish (**************************************************************************************************** ) **Salary Ranges** Compensation: $20.75/Hour We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law. At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact ********************. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.

The Junior Graphic Designer plays a key role in supporting the marketing team by creating visually compelling designs that elevate the company's brand, products, and services. This position is ideal for a creative, detail-oriented self-starter who thrives in a fast-paced, collaborative environment and is eager to grow their design expertise. Duties / Responsibilities: Conceptualize and develop creative assets for a wide range of materials, ensuring brand consistency across all platforms. Prepare designs from initial concept through final production, including marketing collateral, mobile app interfaces, and brand strategy visuals. Partner with brand management leadership daily and provide support to other design teams as needed. Work closely with department heads to deliver engaging content for all social media channels. Offer feedback and recommendations on messaging and positioning during the design process. Utilize current design tools and adapt quickly to emerging technologies and platforms. Manage multiple projects in a fast-paced environment while maintaining high-quality standards. Coordinate with internal teams to confirm artwork details and ensure timely delivery. Create and update website elements, including splash pages and landing pages. Apply discretion and creativity in decision-making for significant design matters. Incorporate feedback to refine design skills and enhance output quality. Other duties as assigned by Supervisor. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Associate or bachelor's degree in graphic design, Digital Media or related field. 2 years of professional experience Comprehensive portfolio of past graphic design work samples. Proven ability to successfully manage multiple projects simultaneously. Advanced proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign, Acrobat Pro), Figma or Sketch, and other business software, including Microsoft Office (Word, Excel, PowerPoint). Comfortable and effective working with senior-level executives Passion for design, aesthetics, and high-quality work is essential. BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-CF1

The Property Support Specialist coordinates the onsite duties associated with business operations and upgrades of a property with a strong focus on outbound calling to schedule technicians, installs, change orders and troubles. The specialist handles daily interaction with customers face to face in our remote office while also providing a QA function to ensure all customer documentation is uploaded into their file and service orders are properly documented and closed. RESPONSIBILITIES: Outbound calls to customers using Noble and scheduling installations, change orders, trouble ticket or Customer Education appointments for the property Ensure scheduled appointments are completed in a timely manner Complete audits for the property when necessary for customer accounts Maintain up to date company product knowledge, processes and procedures Escalate resident issues to the Account Management team Other duties as assigned QUALIFICATIONS: Travel may be required to offsite / launch locations for extended periods of time Have strong multi-tasking abilities Good clear phonics with a friendly voice on the phone Strong grammar skills Ability to sit for long periods of time with limited breaks Fast Learner, very intuitive, visualize the issue and take action Associates Degree in General Business with at least 6 months of operational experience Requires an excellent knowledge of all resources required to support our customers including internal team members, third party vendors, contractors and support teams Excellent communication and time management skills BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-JW1

The Accounts Payable III serves as a senior-level member of the AP team, responsible for overseeing complex accounts payable functions, ensuring financial accuracy, and supporting leadership in managing AP operations. This position reviews and approves payment batches, leads cross-training efforts, and provides mentorship to junior staff while supporting audits, capital expenditure documentation, and process optimization across the department. Duties / Responsibilities: Oversee end-to-end invoice processing, approval workflow, and payment execution. Review and validate capital expenditure documentation and coding for accuracy. Prepare and review weekly payment runs and electronic fund transfers. Serve as a primary contact for escalated vendor inquiries and issue resolution. Reconcile vendor accounts and ensure proper reporting of liabilities. Provide guidance and training to AP I and II team members to support cross-functional coverage. Lead or support AP-related initiatives, audits, and compliance reviews. Collaborate with Finance leadership on process enhancements and system upgrades (e.g., Great Plains workflow improvements). Ensure adherence to corporate accounting policies and regulatory compliance. Ability to work well with both internal and external customers to promote a collaborative environment. Take responsibility for the training and information outlined in the job description. Prioritize tasks based on business needs and objectives. Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint). Maintain a professional appearance and adhere to company behavior standards. Meet deadlines in a fast-paced environment. Support periodic inquiries and assist with annual audit requests. Perform other duties as assigned. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Associate or Bachelor's Degree in Accounting, Finance, or related field preferred. 5+ years of progressive accounts payable experience, preferably in telecommunications or similar high-volume industries. Advanced knowledge of D365 and automated workflow systems. Intermediate Microsoft Excel Skills D365 F&O Experience and automated AP work-flow experience is desirable Exceptional communication, interpersonal and high level of organizational skills Strong problem-solving skills Ability to work independently, manage timelines and deliverables, and multi-task effectively. BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-DD1

The Fleet and Asset Optimization Specialist is a pivotal role focused on leveraging data analytics, telematics systems, and strategic asset management to enhance operational efficiency, reduce costs, and improve fleet performance. This position combines expertise in data analysis, process optimization, and fleet management to drive business objectives through informed decision-making and cross-functional collaboration. The ideal candidate will excel in analyzing complex datasets, managing telematics platforms, and fostering partnerships to ensure seamless asset utilization and compliance. Duties / Responsibilities: Collect, clean, and analyze large datasets from telematics platforms (e.g., Trimble, Geotab, Samsara) and other sources to identify trends, optimize fleet performance, and enhance safety measures. Develop and maintain reports, dashboards, and visualizations using tools like Excel, Tableau, or Power BI to provide actionable insights for cost savings and process improvements. Manage the full lifecycle of fleet and equipment assets, including installation, maintenance, troubleshooting, and disposal, while ensuring compliance with industry standards and regulations. Identify and implement process improvements to enhance operational efficiencies, acting as a project manager for new initiatives and ensuring effective execution. Collaborate with cross-functional teams and management, to align telematics solutions and asset strategies with business goals. Process intercompany reallocations, state title and registration changes, and vehicle disposals, and ensuring accurate audits. Build and maintain collaborative relationships with internal teams, vendors, and stakeholders through effective verbal and written communication. Provide recommendations for utilizing existing company assets to avoid unnecessary purchases and support inventory level alignment with operational needs. Ensure data confidentiality and compliance with organizational policies and regulatory requirements. Perform other duties as assigned by Supervisor. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor's degree 5+ years of experience in data analysis, fleet management, telematics, or asset management roles. Proficiency in data analysis tools and data visualization platforms (e.g., Tableau, Power BI). Proven experience with telematics platforms (e.g., Trimble, Geotab, Fleetio, Samsara). Strong understanding of DOT compliance, regulatory documentation, and vendor contract negotiation. Exceptional analytical, organizational, and communication skills, with the ability to engage and influence stakeholders at all levels. Experience working on cross-functional teams and managing time-sensitive, complex projects. Preferred Qualifications: Background in fleet management, logistics, transportation, or equipment rental industries. Knowledge of mixed fleet management (owned, leased, and rented assets). BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Jr. Wireless Engineer supports the design, planning, and optimization of small to mid-sized wireless networks. This role assists in conducting wireless site surveys, audits, and installations under the mentorship of senior engineers, while continuously developing technical expertise and contributing to project success. Duties / Responsibilities: Conduct wireless network assessments including active, passive, predictive, and AP-on-aStick surveys. Audit existing wireless networks to evaluate performance, identify design flaws, and recommend improvements. Assist in the design and implementation of wireless projects based on client requirements and industry standards. Support the installation, configuration, and validation of wireless solutions in commercial and residential environments. Monitor performance and quality of wireless product installations and troubleshoot related issues. Collaborate with cross-functional teams including engineering, field operations, and project management. Document project activities, including survey data, installation details, and test results. Train with other departments to gain a holistic view of wireless network deployments. Maintain project timelines and deliverables while working in dynamic environments. Other duties as assigned by Supervisor. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Associate's Degree in Science, Engineering, Telecommunications, or Computer Science At least 2 years of networking experience in Service Provider or Enterprise environments with a focus on WiFi Basic understanding of networking protocols (Cisco certification is a plus) Familiarity with RF concepts including RSSI, SNR, Channel Sizing, Modulation, OFDMA, WPA2/3, DFS, etc. Experience using wireless design tools such as Ekahau, iBwave, or Air Magnet Preferred Qualifications Include: Certified Wireless Technician (CWT) Experience with Ruckus SmartZone or Zone Director Background in telecommunications or Internet Service Provider (ISP) environments BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-MC1

The In-Home Product Specialist will provide comprehensive product education and training to residential customers in an in-home setting as well as virtual classes and acts as a primary point of contact for product knowledge for both internal and external inquiries. RESPONSIBILITIES: Responsible of all education related trouble calls and virtual classes admin, coordination, and data entry. Proactively learn and stay current with all Hotwire products, services, process and procedures as well as the competitive landscape of the industry to be prepared for customer questions and requests in order to compare Fision service with others. Coordinate with Launch Account Manager/Launch Team to ensure new customers are properly trained on Fision Home services and features. Conduct product demos for new business opportunities and customer education needs that will showcase the Fision product features and benefits. Proactively learn and stay current with the competitive landscape of the industry to be prepared for customer questions and request so compare Fision service with others. Complete all daily/weekly/monthly reports as requested by supervisor. Assist and support all Hotwire divisions with new product demonstrations and internal/external training. Assist the Launch Account Management team with action items associated with active launch projects to ensure commitments/deadlines are met. Work with the necessary internal departments to complete equipment upgrade/replacement projects. Assist with tasks as needed or assigned by the Director of Launch Account Management, the Launch Account Manager Supervisor or Area Manager. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Exceptional customer service skills Minimum of High School Education Knowledge of Outlook, Excel, Word Ability to work flexible hours, including evenings and weekends and travel through the Miami Dade, Broward and Palm Beach County areas Grammatically correct speech (in English), other languages a plus. Bi-Lingual English/Spanish/French a plus Past Sales Experience a Plus Benefits: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-JW1

The Tier II Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies. This role works with techs in the field provisioning new services for our customers, monitors and troubleshoots the entire Hotwire Communication Network environment. Incident tickets are generated for exceptions and managed for the lifetime of the incident. Troubleshoots all level 1 incidents and escalates to higher level as needed. Detects outages and remedies. Operates with a high degree of independence and with minimal supervision in a secure environment. Responsibilities Monitor production network environment using a combination of monitoring tools to ensure availability. Work with Business customers, Residential customers and techs in the field installing new services via phone. Troubleshoot issues remotely with customers and technicians in the field Coordinate onsite dispatch of Telecommunication vendor repair services. Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem. Discover faults and conditions in a proactive manner. Diagnose cause where appropriate and resolve expeditiously. Escalate issues and problems according to procedures and best judgment. Perform periodic health checks of systems. Use judgment and knowledge of networking, systems, and SMS applications to identify problems as they occur and decide on best course of action to resolve. Diagnose problems and resolve in an expeditious manner. Work with Engineers to resolve production problems. Responsible for configuring and maintaining monitoring tools. Answering direct phone calls from customers MINIMUM QUALIFICATIONS Knowledge of TCP/IP. Knowledge of ISP. Knowledge of Routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS. Specialties NOC / Process writing skills or training a plus Experience in Monitoring Theory / Implementation a plus Experience in Customer Service. Experience in current Internet network hardware and software technologies. Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios Minimum of 1-2 years of experience in a Help Desk or high volume call center preferred. Minimum of 2 years of experience working in IT Operations including knowledge of common tools, methods, and techniques Minimum of 2 years of progressively responsible work experience in networks and/or server monitoring Skills  Preferred qualifications include: Experience with routing protocols, specifically OSPF and BGP Experience with Optical Platforms, configuration and/or troubleshooting Experience working within a cable provider environment Experience working with third party circuit providers Industry recognized certifications such as CCNA, CCNP, and/or CCDP Vendor certifications on any Optical platform (ie: Motorola, ZTE, Alcatel etc) Scripting ( shell, expect, php, python) BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-MC1

The NOC Lead Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies. Additionally, the lead role acts as a subject matter expert of a team of NOC engineers. RESPONSIBILITIES: Collect performance statistics on the reliability and efficiency of networks. Ensure incident tickets are generated for exceptions and managed for the lifetime of the incident. Troubleshoots all level 2 incidents and escalates to higher level as needed. Detect outages and remedies. Operates with a high degree of independence and with minimal supervision in a secure environment. Monitor production network environment using a combination of monitoring tools to ensure availability. Coordinate field router intrusive and non-intrusive testing and repair of circuits. Coordinate onsite dispatch of Telecommunication vendor repair services. Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem. Discover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve expeditiously. Work with Engineers to resolve production problems. Write coherent trouble ticket notes on production incidents and problems. Escalate issues and problems according to procedures and best judgment. Diagnose problems and resolve in an expeditious manner. Other duties as required or assigned. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Minimum of 4 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques Minimum of 4 years of progressively responsible work experience in network and / or server monitoring skills Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS Specialties NOC/ Process writing skills of training a plus Experience in Monitoring Theory / Implementation a plus Experience in Customer Service. Experience in current Internet network hardware and software technologies. Diagnostic experience of a variety of monitoring applications such as Solarwinds, negios BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-MC1

The Director of Marketing is responsible for leading the creation of impactful sales enablement tools and ensuring a cohesive, customer-focused experience across all segments. This role bridges marketing strategy and execution to support acquisition, retention, and growth objectives through compelling collateral and experience-driven initiatives. This position works cross-functionally with Sales, Customer Experience, and Account Management to align messaging, collateral development, and customer touchpoints throughout the lifecycle. The Director of Marketing supports sales through the creation of dynamic materials and drives initiatives that strengthen the overall customer experience by ensuring consistent, relevant, and engaging messaging across all marketing channels. Duties / Responsibilities: Lead the creation of sales enablement materials, including pitch decks, one-sheeters, presentations, and collateral tailored to specific audiences and business units. Partner with Sales and Account Management teams to identify and fulfill collateral needs that drive sales efficiency and support business objectives. Define and enhance the customer journey-mapping key touchpoints, improving communications, and ensuring a seamless experience from acquisition to renewal. Ensure consistency of tone, style, and messaging across customer communications, onboarding materials, and lifecycle touchpoints. Develop and maintain the overarching messaging framework to ensure alignment and clarity across all marketing touchpoints. Work closely with the Director of Digital Marketing to maintain consistency and alignment across digital channels and campaigns. Manage the development and organization of marketing assets within a centralized marketing library, ensuring easy access, version control, and scalability. Collaborate cross-functionally to support campaign messaging, sales support materials, and customer engagement initiatives. Product communication and collateral support Other duties as assigned. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor's degree in Marketing, Business Administration, or related field required 8+ years of experience in marketing, with at least 3 years in a leadership role overseeing marketing, communications, or sales enablement strategy. Experience in telecommunications, technology, or a subscription-based service industry preferred. Demonstrated success in brand management, customer journey development, and sales enablement. Ability to lead and inspire cross-functional teams while maintaining attention to detail and executional excellence. BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-CF1

The Fiber Splicer is responsible for the installation of new cable lines, both underground and on utility poles, and also performs maintenance on existing cables, including evaluation tests and repair. RESPONSIBILITIES: Prep and splice fiber optic cables, locate problem areas and perform other repairs as needed. This requires proficiency with fusion splicer and fiber test equipment. Install and maintain transmission and reception equipment for FTTH network. Install and maintain network systems for private lines and determine solutions for any issues preventing the service from operating normally. Initiate test and turn-up procedures with System Engineers in accordance with company compliance standards. Collect and interpret engineering documentation, to include schematics, fiber management systems and performance OTDR reports. Support field maintenance teams, including: IT, regional engineering teams and any other department as related to fiber network. Provide demand and preventive maintenance for fiber network & FTTH. Maintain proper network documentation on changes and upgrades. Troubleshoot MDF/headend issues with 3rd party providers. Work within the engineering team to ensure all connections are within required specifications. Work on an on-call schedule rotation as required. Other duties as assigned. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High school diploma or recognized equivalent required Excellent oral and written communications skills in English. Must have active and clean, non-restrictive, state issued driver's license in State where hired. At least 3 years hands-on/field experience in fiber splicing, test equipment & restoration Demonstrated proficiency using fusion splicing machine Must understand the underlying theories and concepts of broadband communication and including fiber optics and Metro Ethernet networks Ability to use advanced test equipment like OTDR's, optical power meters and other fiber testing equipment as required SCTE certification a plus Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed. BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The NOC II Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies. RESPONSIBILITIES Monitor production network environment using a combination of monitoring tools to ensure availability. Coordinate field router intrusive and non-intrusive testing and repair of circuits. Coordinate onsite dispatch of Telecommunication vendor repair services. Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem. Discover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve expeditiously. Responsible for configuring and maintaining monitoring tools. May write or revise system documentation and procedures. Work with Engineers to resolve production problems. Write coherent trouble ticket notes on production incidents and problems. Perform periodic health checks of systems. Responsible for answering inbound calls and for providing support. Escalate issues and problems according to procedures and best judgment. Diagnose problems and resolve them in an expeditious manner. Other duties as assigned. MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Minimum of 4 years of experience in a Help Desk or high volume call center preferred Minimum of 4 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques Minimum of 4 years of progressively responsible work experience in network and / or server monitoring skills Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS Specialties  NOC/ Process writing skills of training a plus Experience in Monitoring Theory / Implementation a plus Experience in Customer Service. Experience in current Internet network hardware and software technologies. Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks #LI-MC1 Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Installation Technician will be responsible for quality installation practices and customer training during installation of services including video, voice, and internet. RESPONSIBILITIES: Assist installation and other teams with customer activation of fiber-optic telecommunication in subscriber homes (e.g., pulling low-voltage wire); including single family, condo and apartments in various locations. Install and service full video services, including analog, digital, and HD TV Install, service, and disconnect telephone and internet customers Punch down telephone lines. Maintain a safe work environment by following safe practices and adhering to safety policies, which includes practicing safe driving techniques. Install all types of CAT5/CAT6 drop wire and install connectors on CAT5/CAT6 drop wire. Trouble shoot video, telephone and internet problems from any telecommunications demark to customer premise equipment Troubleshoot IP issues from any telecommunications demark to customer premise equipment. Successfully install all ancillary equipment provided to subscribers. Test and tone all drop wires from equipment room to end user location. Work on an on-call schedule rotation. Other duties as assigned. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High School Diploma or equivalent required, Associates Degree in Internet Technologies is preferred Must have minimum of 3 years' experience installing, testing and troubleshooting cable, phone and internet Must have Fiber Optic Cabling experience Proficiency using small hand tools and larger power tools Must have active and clean, non-restrictive, state issued driver's license in State where hired. Must be comfortable working on a ladder and all heights Strong preference for Cisco certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed BENEFITS: Hotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide, we are looking for innovators who are passionate about technology and serving their community. And since our employees care about their work, we make sure we take care of them with: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Launch Account Manager is responsible for building relationships with boards as well as POA offices for assigned properties. The incumbent ensures the launch process progresses according to plan and the property receives the “white glove” experience from day one. The Launch Account Manager is the one-site key communicator between the company and the property during the launch and installation phase of a project. Duties / Responsibilities: Maintains constant and ongoing communication regarding project status with property stakeholders. Is on site throughout entire launch of project (if existing community) OR visits the new construction project weekly during construction and more often as necessary/required during the move-in process after TCO. Holds meetings whenever appropriate with community representatives or developers. Represents company during scheduled property Town Halls and/or Board Meetings. Collaborate with operational teams and create orders for all operational needs including number of on-site personnel, back-office workspace, equipment and office trailer space on premise if applicable, restroom facilities etc, and all other necessary equipment for operational efficiency. Obtains list of property VIPs, Board Members and other “friendlies” for testing and initial installs. Obtains map(s) of property/community and diagrams/floor plans for the homes/condos to be installed. Obtains list of units and provides all relevant information to billing to ensure Hotwire commences accurate billing based on contract terms. Coordinates “pre-launch” community-wide signup events with the goal of kick-starting the home survey/LOA process with On-Site Operations Team. Coordinates contract deliverables including hardware and services to common area(s) and back-office locations. Coordinates to ensure that the common area(s) within the contract are completed prior to system activation, working with other departments, i.e. construction, installation teams, etc. Personally, handles MSAs and all correspondence for VIPs, Board Members other “friendlies.” Handles all escalated customer and on-site subscriber issues including damage claims. Coordinates and executes informational community-wide meetings with resident population with the goal of training on technology or informing community of project status/changes. Introduces ongoing operational Account Manager to the property upon turnover to internal operations group. Collaborates with appropriate team to deliver marketing material and make recommendations for additional collateral as necessary. Consistent exercise of independent judgment and discretion in all matters associated with projects. Responds to all customer web inquiries and online/social media posts. Updates the customized web portal blog (when applicable). For Launch Account Managers within Developing markets, must be able to travel up to 80% of the time. Other duties as assigned by Supervisor. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor's degree in business or related field. Ability to travel up to 80%, sometimes on short notice, to visit project sites and manage accounts as needed. At least 2 years' telecommunications industry experience with account management experience preferred Knowledge of cable and telecommunications products and services a plus Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) Must embrace company principles and demonstrate understanding of Hotwire's White Glove culture Must be able to drive and have active and clean, non-restrictive, state issued driver's license in assigned territory. Launch Account Managers assigned to developing markets must have the ability and flexibility to travel up to 80% as required. Industry-related experience preferred. BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Commercial Service Technician is a senior level technician with advanced technical skills. With strong knowledge of IPTV/VOIP, CAT 5/6, Networking, Wireless and fiber troubleshooting. RESPONSIBILITIES: Install, maintain, or repair technology related systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans on commercial and residential properties. Mount and fasten control panels, door and window contacts, sensors, and video cameras, and attach electrical and telephone wiring in order to connect components. Install, maintain and/or repair and test data cable, and wiring and other security systems related hardware. Inspect installation sites and study work orders, building plans, and installation manuals in order to determine materials requirements and installation procedures have been met. Identify, troubleshoots and resolve hardware, software, and basic network related problems encountered by end-users of the network. Proficient installation of fiber optic and IP delivery theory when using IP, RF and test equipment, with signal meters, butt-sets, power meter and power source light, and other typical tools and test equipment. Test and ensure cable system operations, modern telecom video, voice, security, monitoring and data products and services at completion of installation. Perform troubleshooting, analysis and takes corrective actions on complex service affecting issues originating from the OLT through to all connected devices. Provides leadership and mentoring to lower level technicians and utilizes previous technical issue identification to develop processes and training to reduce re-occurrence. Identifies, evaluates and resolves residential and commercial service affecting issues from the OLT to on premise devices. Ensures proficiency and complete understanding of FTTH systems and all related home components delivering video, data, voice and security services as well as residential Wi-Fi and home networking. Troubleshoot and resolve service failures related to computer hardware, software and internet. Compliant with safety procedures and requirements. Completes all other tasks and responsibilities, which may be reasonably required by supervisor. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred Must have active and clean, non-restrictive, state issued driver's license in State where hired. Tech Level III or Level IV required. Tech must be able to work in the commercial environment Must have minimum of 3-5 years' experience installing, testing and troubleshooting cable, phone and internet Knowledge in various telecommunications systems and practices Must have Fiber Optic Cabling experience Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Sr. Manager of Marketing Product & Strategy will drive growth across business verticals, sales channels, and various customer touchpoints. The role will support the development, execution, and optimization of our product roadmap, pricing, and strategic initiatives. The ideal candidate brings a blend of strategic vision, analytical strength, and operational expertise, backed by a solid background in product and campaign execution in the telecom industry. The role will be responsible for creating product marketing strategies grounded in data-driven insights, managing performance, and ensuring flawless execution across cross-functional teams. This individual will play a key role in shaping business direction, developing processes, and delivering measurable growth outcomes. Duties / Responsibilities: Develop, communicate, and execute product strategy in alignment with business goals. Develop consumer targeting strategies and execute. Design and manage pricing strategies and promotional offers to maximize revenue and market competitiveness. Collaborate with finance, marketing, and operations to evaluate pricing effectiveness and promotional performance. Translate data and market insights into actionable recommendations. Support development of business cases including pricing models, profitability analysis, and market fit assessments. Provide strategic recommendations for pricing and promotional approaches based on market trends and competitive analysis. Use insights to refine rate and promotional approaches. Identify opportunities for rate optimization and offer enhancements across product lines. Monitor and maintain pricing systems and offer configurations. Troubleshoot and resolve operational issues related to pricing and promotions. Support evaluation of new product concepts to justify launch decisions. Ensure projects are delivered on time, within scope, and to high-quality standards. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor's degree in marketing, communications, or a related field. 5+ years of experience in marketing and product strategy, preferably in the telecommunications, technology, or related industry. Excellent project management skills, tracking, with the ability to juggle multiple projects at once. Effective communication, collaboration, and content creation skills. Ability to lead and work effectively with cross-functional teams. Must have proficient computer skills, including Microsoft Office (Excel, Word, Power Point and Outlook), and adapting and use of new tools BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-CF1

Job Description The Accounts Payable Coordinator is responsible for processing payments for signature and will work with providing necessary documentation and coding for capital expenditures. Additionally, the AP Team is cross-trained in other functions within the department to ensure continuity during other team members PTO related absences. RESPONSIBILITIES Accurate coding of invoices, obtaining approval for invoices, entering invoices in Great Plains and filing invoices Creating check batches and printing Accounts Payable checks Responding to inquiries from external and internal vendors in a timely and professional manner including the review of Vendor statements. Review, process, and ensure accuracy and completeness of invoices through the Great Plains system in a timely manner by invoice entry, GL coding and check processing Assist with intermittent inquiries, annual audit inquiries, and assist with other projects as needed MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Associate Degree or equivalent experience. Proficient in Excel. Great Plains Experience and automated work flow experience is desirable. Prior Accounts Payable experience in a fast-paced and high volume environment with an emphasis on accuracy and timeliness. Strong attention to detail, effective time and workload management skills Exceptional communication, interpersonal and high level of organizational skills Strong problem-solving skills, knowledge of basic accounting principles, and experience developing documentation and researching/resolving issues Ability to work independently, manage time lines and deliverables, and multi-task effectively BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description The In-Home Product Specialist will provide comprehensive product education and training to residential customers in an in-home setting as well as virtual classes and acts as a primary point of contact for product knowledge for both internal and external inquiries. RESPONSIBILITIES: Responsible of all education related trouble calls and virtual classes admin, coordination, and data entry. Proactively learn and stay current with all Hotwire products, services, process and procedures as well as the competitive landscape of the industry to be prepared for customer questions and requests in order to compare Fision service with others. Coordinate with Launch Account Manager/Launch Team to ensure new customers are properly trained on Fision Home services and features. Conduct product demos for new business opportunities and customer education needs that will showcase the Fision product features and benefits. Proactively learn and stay current with the competitive landscape of the industry to be prepared for customer questions and request so compare Fision service with others. Complete all daily/weekly/monthly reports as requested by supervisor. Assist and support all Hotwire divisions with new product demonstrations and internal/external training. Assist the Launch Account Management team with action items associated with active launch projects to ensure commitments/deadlines are met. Work with the necessary internal departments to complete equipment upgrade/replacement projects. Assist with tasks as needed or assigned by the Director of Launch Account Management, the Launch Account Manager Supervisor or Area Manager. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Exceptional customer service skills Minimum of High School Education Knowledge of Outlook, Excel, Word Ability to work flexible hours, including evenings and weekends and travel through the Miami Dade, Broward and Palm Beach County areas Grammatically correct speech (in English), other languages a plus. Bi-Lingual English/Spanish/French a plus Past Sales Experience a Plus Benefits: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-JW1