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Hourly sales staff skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Frederik Beuk,

Joseph Hancock

Below we've compiled a list of the most critical hourly sales staff skills. We ranked the top skills for hourly sales staff based on the percentage of resumes they appeared on. For example, 47.6% of hourly sales staff resumes contained customer service as a skill. Continue reading to find out what skills an hourly sales staff needs to be successful in the workplace.

15 hourly sales staff skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hourly sales staff use customer service:

Provided excellent customer service by addressing and resolving any customer inquiries or complaints.
Commissioned sales position demanding customer service skills and product knowledge

2. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how hourly sales staff use pos:

Provided direct counter sales to customers, transaction handling via touchscreen POS cash register, and daily housekeeping.
Gained experience with inventory, cash handling, and POS register use.

3. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how hourly sales staff use sales floor:

Assisted customers with purchases, maintained an orderly sales floor, and kept shelves stocked with product.
Worked as part of a team to control inventory on the sales floor and meet/exceed sales goals.

4. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how hourly sales staff use product knowledge:

Conducted Closing and Opening responsibilities as well as furthering product knowledge and department stocking and inventory.
Assisted the customers in my given departments (seasonal, sporting goods) with excellent product knowledge and communication skills.

5. Customer Relations

Here's how hourly sales staff use customer relations:

Recorded daily activity and updated account information using a customer relationship management tool.
Develop customer relationships that nurture repeat business.

6. Product Selection

Here's how hourly sales staff use product selection:

Advise customers in product selection utilizing up-selling techniques, and recommending complimentary products.

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7. Customer Complaints

Here's how hourly sales staff use customer complaints:

Contributed to overall business performance, including handling customer complaints and queries while ensuring customer awareness of new and existing products.
Provided resolutions to customer complaints by investigating problems, developed solutions, prepared reports, and made recommendations to management.

8. Customer Inquiries

Here's how hourly sales staff use customer inquiries:

Gained full understanding of product area to effectively provide responses to customer inquiries.
Specialized in solving customer inquiries regarding purchases and complaints.

9. Inventory Control

Here's how hourly sales staff use inventory control:

Worked closely with Manager on inventory control.
Prepared displays for sales events Direct customer assistance and inventory control

10. Sales Reports

A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.

Here's how hourly sales staff use sales reports:

Assisted sales staff with drafting sales reports, processing orders/credits/returns, delivery/logistics, calendar administration, customer service.
Interacted with customers in Latin America, prepared sales reports for management and performed general administrative tasks.

11. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how hourly sales staff use cold calls:

Position required extensive customer contact and cold calling as well as accurate record keeping and creativity in product selection and presentation.
Developed and marketed landscape division promotional literature, though the development of builder and general contractor cold call solicitations.

12. Sales Associates

Here's how hourly sales staff use sales associates:

Performed floor manager duties regularly to ensure sore was properly staffed with knowledgably sales associates.
Collaborated with Sales Associates in booking catering events; developed and produced detailed documentation/materials instrumental to ensuring successful events

13. Customer Assistance

Customer assistance is any help rendered to a customer of a business when the customer needs it. It's a service rendered by brands, businesses, or corporate bodies to those who patronize them. Every customer is entitled to assistance from the company he/she is patronizing during the purchase or after purchase.

Here's how hourly sales staff use customer assistance:

Job duties include provide customer assistance.

14. Sales Strategies

Here's how hourly sales staff use sales strategies:

Use this information to determine future sales strategies as well as release schedules for newly required materials.
Enforced sound merchandising and sales strategies; and drove optimal customer satisfaction.

15. Retail Store

Here's how hourly sales staff use retail store:

Cashier, stock, inventory, and other assigned duties to operate retail store.
Demonstrated creative skills with floor plans, merchandising, retail store displays and advertising.

5 Hourly Sales Staff resume examples

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What skills help Hourly Sales Staff find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What hourly sales staff skills would you recommend for someone trying to advance their career?

Frederik Beuk

Associate Professor of Marketing, University of Akron

Digital Literacy and AI are obviously on everybody's mind. The benefit for early career professionals is that these are skills they can use to differentiate themselves from more established professionals. Embrace these tools. At the same time, being an authentic storyteller that helps buyers envision the potential of your solutions can be an extremely powerful skill.

What technical skills for an hourly sales staff stand out to employers?

Joseph Hancock

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

What soft skills should all hourly sales staffs possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of hourly sales staff skills to add to your resume

The most important skills for an hourly sales staff resume and required skills for an hourly sales staff to have include:

Customer Service
POS
Sales Floor
Product Knowledge
Customer Relations
Product Selection
Customer Complaints
Customer Inquiries

Inventory Control
Sales Reports
Cold Calls
Sales Associates
Customer Assistance
Sales Strategies
Retail Store
Sell Memberships

Ticket Sales
Increase Sales
Cash Drawers
Bank Deposits
Sales Training
Sales Techniques
Credit Card Transactions
Customer Sales

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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