Household manager job description

$104,000 to $125,000/year+ Full Benefits. DOE.

Up to 20% performance-based Bonus.

Atherton, California, USA

ABOUT US:

Excellence Services LLC is a professional private-owned company that provides luxury service for an HNW family exclusively. We help our client enjoy their life and encourage employee success.

ROLE AND LOCATION:

Experienced Household Manager
Atherton, CA
Full-time, Exempt position
Competitive Compensation, and Benefits after 90-day Introductory Period

SUMMARY:

Experienced household manager will keep the day-to-day operations of a private estate. The candidate will be proactive, energetic, detail-oriented and able to anticipate Principals' needs and provide exceptional service in a timely manner. Qualified candidates can work independently, and can wear multiple hats and be hands on to the ever-changing list of priorities.

RESPONSIBILITIES:
• Complete oversight of principal’s home; maintaining consistency of standards, procedures, and services.

• Contact, screen, propose and oversee vendors. Compare multiple bids, track budget.

• Negotiate and manage contracts, supervise work and review invoices.

• Supervise and coordinate onsite activities and provides day-to-day direction of onsite staff.
• Prepare realistic plans to address needs and conduct regular walkthroughs and daily checklist.
• Work with, schedule, supervise and upkeep of maintenance schedules for household vendors: HVAC, electrician, plumbing, generator, well systems, etc.
• Supervise construction and renovation projects, from design to coordination of schedules, inspections during various construction phases, monitoring permits, and daily oversight of subcontractors.

• Ensure that the project is executed in accordance with designs, budgets, and schedules; take appropriate action to minimize the impact of deviations.

• Verify estimates based on a detailed review of proposal specifications.

• Assist the principals in the procurement of design consultant services and administration of design contracts.
• Experience with handling and caring for fine art, fine furniture, and collectibles.
• Knowledgeable working with complex household systems: “smart home” systems, Vantage, HVAC, etc.
• Maintaining seasonal routines and procedures for the household interior and exterior needs: landscaping, window washing, power washing, etc.
• Demonstrate high-end design sensibilities and appreciation of aesthetic quality.
• Daily walk through of property (interior and exterior), ensuring principals aesthetics.
• Review and train staff (concierge-style attitude and discretion are key).

• Set the service standard and the hiring, training and ongoing management of staff required to meet the service needs of the family and property.

• Keep accurate records of all employees such as recruitment, terminations, orientation, training, mentoring, coaching, taxes, compensation, reviews, and supervision.
• Provide weekly and/or monthly schedules for staff: manage vacations and special requests.
• Weekly meetings with staff, task delegation, inspections of work.
• Act as a point of contact and gatekeeper for principals – providing updates on household activity, scheduled maintenance and current state of staff.

• Manage all related financial matters including accounting budgets and payroll for domestic staff.
• Order and maintain personal stock for principals: toiletries, clothes, travel supplies, etc.
• Order and maintain household supply inventories: cleaning supplies, beverages, and snacks, etc.
• Organize, package, ship and receive deliveries and packages for household and principals.
• Manage petty cash: maintain and submit records and receipts.
• Maintain and update household manuals.
• Review and submit vendor invoices for processing.
• Greet guests and provide formal (but comfortable) service during visit.
• Oversee all events and dinner parties, orchestrating staff accordingly.
• Possess a hands-on attitude – providing service when staff or vendors cannot.
• Assist principals with packing for trips.
• Organize luggage of family members and guests for trips, ensuring principals travel needs are met.
• Be available 24/7 for family members; questions, requests or service.
• Handle any special requests, duties or errands.

JOB REQUIREMENTS:

• 4-Year degree from accredited college or university.
• Minimum of 7+ years of relevant experience working in private homes 15,000 sq. ft or larger.
• Superior project management skills.
• Excellent Human resources management skills.
• Superb command of the English language, both written and oral, is required.
• General understanding of household mechanical systems, appliances, technology and routine maintenance practices of these systems.
• Possesses superior process and time management skills.
• Low key, meticulous, personable character.
• Must be a self-starter.
• Must have excellent interpersonal skills.
• Flexible scheduling with availability to work overtime and weekends as needed. A 24/7 mentality.
• Valid driver’s license with a perfect driving record.
• Legal to work in the United States.
• Able to pass an extensive background check, including criminal and credit checks.

OUR CORE VALUES:

● Principal’s First

Ability to stay focused on meeting and exceeding Highly Private Principals/Clients needs

● Learn from mistakes

Able to admit mistakes upfront and seeks the truth. Learns and grows from mistakes. Makes thoughtful choices and provides solutions to avoid future mistakes. Keeps improving.

● Conscientious

Finishes duties mindfully, effectively and promptly.

● Dedication

Shows a deep commitment to the role and people.

● Accountable

Takes ownership of tasks and time for Due diligence.

● Independent

Thinks and acts independently.

● Resilience

Does not complain or shy away from assigned work. Confronts difficulties with a positive outlook. When the going gets tough the tough get going.

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