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Become A Housekeeper/Front Desk

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Working As A Housekeeper/Front Desk

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $56,000

    Average Salary

What Does A Housekeeper/Front Desk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Housekeeper/Front Desk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Housekeeper/Front Desk Career Paths

Housekeeper/Front Desk
Housekeeper Personal Assistant Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Housekeeper Medical Assistant Patient Care Coordinator
Office Manager
5 Yearsyrs
Housekeeper Technician Team Leader
General Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Account Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Service Manager
6 Yearsyrs
Certified Nursing Assistant Lead Teacher Assistant Manager
Center Manager
6 Yearsyrs
Front Desk Clerk Specialist Shift Leader
Assistant General Manager
5 Yearsyrs
Front Desk Clerk Data Entry Clerk Accounts Receivable Specialist
Accounts Receivable Supervisor
5 Yearsyrs
Front Desk Clerk Substitute Teacher Administrator
Business Office Manager
7 Yearsyrs
Home Health Aid Executive Assistant Owner
Co-Owner
6 Yearsyrs
Home Health Aid Executive Assistant Office Manager
Executive Assistant To Chief Executive Officer
6 Yearsyrs
Home Health Aid Consultant Operations Manager
Site Manager
7 Yearsyrs
Front Desk Agent Specialist Foreman
Business Owner
6 Yearsyrs
Front Desk Agent Account Executive Manager
Food And Beverage Manager
5 Yearsyrs
Front Desk Agent Billing Specialist Front Desk Supervisor
Hotel Manager
5 Yearsyrs
Hostess Specialist Operations Specialist
Solution Specialist
5 Yearsyrs
Cleaner Foreman Superintendent
Resident Manager
5 Yearsyrs
Cook Executive Chef Catering Manager
Catering Sales Manager
5 Yearsyrs
Cook Executive Chef Assistant General Manager
Director Of Front Office
5 Yearsyrs
Night Auditor Accountant Accounts Receivable Manager
Revenue Manager
8 Yearsyrs
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Top Skills for A Housekeeper/Front Desk

  1. Bathroom Items
  2. Front Desk
  3. Fold Laundry
You can check out examples of real life uses of top skills on resumes here:
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
  • Maintained front desk operations as well as housekeeping operations.
  • Check in guests to rooms, enter data into computer, wash and fold laundry, and fill out paperwork correctly.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.

Housekeeper/Front Desk Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 4,599 Housekeeper/Front Desk resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Housekeeper/Front Desk Resume

View Resume Examples

Housekeeper/Front Desk Demographics

Gender

Female

72.5%

Unknown

14.5%

Male

12.9%
Ethnicity

White

66.2%

Hispanic or Latino

14.8%

Black or African American

10.2%

Asian

5.6%

Unknown

3.1%
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Foreign Languages Spoken

Spanish

81.8%

French

5.2%

Japanese

2.6%

Arabic

2.6%

Portuguese

1.3%

Nepali

1.3%

German

1.3%

Serbian

1.3%

Navajo

1.3%

Croatian

1.3%
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Housekeeper/Front Desk Education

Schools

University of Phoenix

17.3%

Kaplan University

12.2%

Ashford University

9.3%

The Academy

9.3%

Ultimate Medical Academy - Clearwater

5.5%

Johnson & Wales University

5.1%

Strayer University

3.8%

Daytona State College

3.4%

Southern New Hampshire University

3.4%

Spokane Community College

3.0%

University of Pennsylvania

3.0%

Delgado Community College

3.0%

Rasmussen College

3.0%

Ivy Tech Community College of Indiana

3.0%

Baker College

3.0%

Northern Michigan University

3.0%

Grand Rapids Community College

2.5%

University of Nevada - Las Vegas

2.5%

Arizona State University

2.5%

Shasta College

2.5%
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Majors

Business

20.1%

Health Care Administration

10.0%

Nursing

9.1%

Medical Assisting Services

8.2%

Hospitality Management

8.0%

Criminal Justice

5.9%

Psychology

4.9%

Accounting

4.7%

General Studies

4.4%

Cosmetology

3.6%

Nursing Assistants

2.5%

Legal Support Services

2.4%

Liberal Arts

2.3%

Pharmacy

2.3%

Human Services

2.2%

Communication

2.0%

Computer Science

1.9%

Education

1.9%

Early Childhood Education

1.7%

Dental Assisting

1.7%
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Degrees

Other

45.0%

Bachelors

20.4%

Associate

19.3%

Certificate

7.5%

Diploma

4.6%

Masters

2.3%

License

0.9%

Doctorate

0.1%
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