Housekeeper/front desk job description
Updated March 14, 2024
9 min read
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Example housekeeper/front desk requirements on a job description
Housekeeper/front desk requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in housekeeper/front desk job postings.
Sample housekeeper/front desk requirements
- High School Diploma or equivalent
- Previous Housekeeping/Front Desk experience
- Ability to lift up to 50lbs
- Knowledge of safety and sanitation guidelines
- Computer literacy
Sample required housekeeper/front desk soft skills
- Excellent customer service skills
- Strong organizational skills
- Ability to work independently
- Excellent verbal and written communication skills
Housekeeper/front desk job description example 1
Retro Fitness housekeeper/front desk job description
Job DescriptionThe Front Desk employee is the face of the Retro Fitness outlet; they are the person a member sees when he or she first walks into the facility. It is important that this person be TEAM oriented with great communication skills. The Front Desk employee wears many hats while also ensuring a positive member experience.
Live by the RETRO values – integ Rity, dEdication, consis Tency, expe Rience and inn Ovation!
Requirements
⦁ A positive upbeat personality.
⦁ Effective ability to communicate with customers, coworkers and managers.
⦁ The ability to multi-task.
⦁ Customer service oriented.
⦁ Punctual, responsible and pays attention to detail.
⦁ CPR/AED training preferred.
⦁ Prior sales experience in a retail setting is preferred.
⦁ Successful completion of all Retro University courses.
Environment
⦁ Working environment is inside the Retro Fitness Outlet. Working hours could vary and include mornings, evenings, and weekends.
Direct report
This position is supervised by the positions below and in order of:
⦁ Retro Fitness General Manager
Retro Fitness Mission Statement
Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.
Responsibilities of Front Desk Staff Member
⦁ Greeting and checking in members as they come in.
⦁ Resolving member issues in an effective manner.
⦁ Membership sales and retention.
⦁ Following up with prospects.
⦁ Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
⦁ Ensuring a safe and clean environment for all members and staff.
⦁ Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
⦁ Opening and closing the facility if scheduled.
⦁ Following company policies and procedures.
All Front Desk employees are to wear company staff shirt along with either Khaki pants or black athletic pants. Sneakers must always be worn. No boots, heals, or open toe shoes or sandals. Front Desk staff should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked.
Live by the RETRO values – integ Rity, dEdication, consis Tency, expe Rience and inn Ovation!
Requirements
⦁ A positive upbeat personality.
⦁ Effective ability to communicate with customers, coworkers and managers.
⦁ The ability to multi-task.
⦁ Customer service oriented.
⦁ Punctual, responsible and pays attention to detail.
⦁ CPR/AED training preferred.
⦁ Prior sales experience in a retail setting is preferred.
⦁ Successful completion of all Retro University courses.
Environment
⦁ Working environment is inside the Retro Fitness Outlet. Working hours could vary and include mornings, evenings, and weekends.
Direct report
This position is supervised by the positions below and in order of:
⦁ Retro Fitness General Manager
Retro Fitness Mission Statement
Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.
Responsibilities of Front Desk Staff Member
⦁ Greeting and checking in members as they come in.
⦁ Resolving member issues in an effective manner.
⦁ Membership sales and retention.
⦁ Following up with prospects.
⦁ Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
⦁ Ensuring a safe and clean environment for all members and staff.
⦁ Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
⦁ Opening and closing the facility if scheduled.
⦁ Following company policies and procedures.
All Front Desk employees are to wear company staff shirt along with either Khaki pants or black athletic pants. Sneakers must always be worn. No boots, heals, or open toe shoes or sandals. Front Desk staff should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked.
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Housekeeper/front desk job description example 2
Dental Dreams housekeeper/front desk job description
- Competitive compensation
-
Benefits package includes:
- Medical & Vision Insurance
- Free dental treatment at our locations
- PTO
- 401K
Responsibilities:
- Maintain a high level of customer service at all times
- Work as part of a team with emphasis on communication
- Schedule patient appointments per month and daily patient goals
- Answer phones and confirm appointments
- Greet and check-in patients
- Accurately verify dental benefits
- Maintain detailed patient records in a fast-paced environment
- Collect payments, co-payments, and deductibles
- Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
- Pull patient charts for future appointments when necessary
- Maintain a clean and professional office environment
-
Assist with presenting and/or explaining treatment plans
Qualifications:
- Bilingual (Spanish)
- Customer Service experience
- Dentrix and/or Eaglesoft
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
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Housekeeper/front desk job description example 3
Sage Hospitality Group housekeeper/front desk job description
**Why us?**
**Flexible schedule, 2 days a week neeeded.**
**Why us?**
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. Sage Hospitality Group is looking for top talent and we look forward to hearing from you!
Catbird is an independent hotel in RiNo that blurs the line between hotel and home. The hotel creates adaptable spaces that foster a deeper sense of belonging for our guests and community. More than a mash-up of periods and styles, this hotel creates all the feelings that travel should provide. Catbird has 165-room rooms with hybrid furniture providing massive functionality in a small amount of space. The lobby features comfortable spaces, grab-and-go food options, and flexibility between work-flow and life-balance that experiential travelers seek out. Guest rooms feature full kitchens with functional housewares, unique storage, and multi-functional furniture where small spaces realize their larger potential.
Paying homage to the history of the neighborhood around it, Catbird encompasses a 3,600 square foot, four-bedroom historic home, originally built in 1890, which has been preserved as part of the hotel. Amenities include a "playroom" stocked with bikes, skateboards, scooters, cameras and other items, package delivery lockers, a guest storage area where repeat guests can leave often-used items, and a dog run for man's best friend.
The rooftop at Catbird features a stunning indoor/outdoor bar and an inviting outdoor deck with lounge seating and firepits, perfect for enjoying unobstructed views of the Denver skyline with friends and colleagues. The rooftop is also home to an additional 3,300 square foot deck that will be dedicated to hosting corporate and social events. In addition to our event deck Catbird's spaces include two addition meeting rooms, the Media room (525 square feet) and the Dining room (140 square feet). Guests will be sure to enjoy the two jacuzzi tubs and a beautiful area of green grass up on the roof, created for outdoor activation in the Denver sunshine.
+ Complimentary EcoPass
+ Medical, dental, & vision insurance
+ Health savings and flexible spending accounts
+ Basic Life and AD&D insurance
+ Paid time off for vacation, sick time, and holidays
+ Eligible to participate in the Company's 401(k) program with employer matching
+ Employee Assistance Program
+ Tuition Reimbursement
+ Great discounts on Hotels, Restaurants, and much more.
+ Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
**Job Overview**
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
**Responsibilities**
+ Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
+ Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
+ Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
+ Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
+ Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
+ Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
+ Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
+ Maintains a friendly, cheerful and courteous demeanor at all times.
**Qualifications**
**Education/Formal Training**
High School diploma or equivalent
**Experience**
None required
**Knowledge/Skills**
+ Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
+ Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
+ Must be fluent in oral and written English.
+ Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
+ Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
**Physical Demands**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Must be able to read written communiques and monochrome computer screen.
+ Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
+ Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
+ 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
+ Mobility - must be able to reach all areas of hotel to assist clients.
+ Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
**Environment**
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
**ID:** _2022-14577_
**Position Type:** _Regular Part-Time_
**Property** **:** _Catbird Hotel_
**Outlet:** _Hotel_
**Category:** _Front Desk & Guest Services_
**Min:** _USD $18.00/Hr._
**Max:** _USD $18.00/Hr._
**_Address_** **:** _3770 Walnut Street_
**_City_** **:** _Denver_
**_State_** **:** _Colorado_
EOE Protected Veterans/Disability
**Flexible schedule, 2 days a week neeeded.**
**Why us?**
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. Sage Hospitality Group is looking for top talent and we look forward to hearing from you!
Catbird is an independent hotel in RiNo that blurs the line between hotel and home. The hotel creates adaptable spaces that foster a deeper sense of belonging for our guests and community. More than a mash-up of periods and styles, this hotel creates all the feelings that travel should provide. Catbird has 165-room rooms with hybrid furniture providing massive functionality in a small amount of space. The lobby features comfortable spaces, grab-and-go food options, and flexibility between work-flow and life-balance that experiential travelers seek out. Guest rooms feature full kitchens with functional housewares, unique storage, and multi-functional furniture where small spaces realize their larger potential.
Paying homage to the history of the neighborhood around it, Catbird encompasses a 3,600 square foot, four-bedroom historic home, originally built in 1890, which has been preserved as part of the hotel. Amenities include a "playroom" stocked with bikes, skateboards, scooters, cameras and other items, package delivery lockers, a guest storage area where repeat guests can leave often-used items, and a dog run for man's best friend.
The rooftop at Catbird features a stunning indoor/outdoor bar and an inviting outdoor deck with lounge seating and firepits, perfect for enjoying unobstructed views of the Denver skyline with friends and colleagues. The rooftop is also home to an additional 3,300 square foot deck that will be dedicated to hosting corporate and social events. In addition to our event deck Catbird's spaces include two addition meeting rooms, the Media room (525 square feet) and the Dining room (140 square feet). Guests will be sure to enjoy the two jacuzzi tubs and a beautiful area of green grass up on the roof, created for outdoor activation in the Denver sunshine.
+ Complimentary EcoPass
+ Medical, dental, & vision insurance
+ Health savings and flexible spending accounts
+ Basic Life and AD&D insurance
+ Paid time off for vacation, sick time, and holidays
+ Eligible to participate in the Company's 401(k) program with employer matching
+ Employee Assistance Program
+ Tuition Reimbursement
+ Great discounts on Hotels, Restaurants, and much more.
+ Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
**Job Overview**
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
**Responsibilities**
+ Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
+ Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
+ Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
+ Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
+ Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
+ Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
+ Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
+ Maintains a friendly, cheerful and courteous demeanor at all times.
**Qualifications**
**Education/Formal Training**
High School diploma or equivalent
**Experience**
None required
**Knowledge/Skills**
+ Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
+ Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
+ Must be fluent in oral and written English.
+ Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
+ Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
**Physical Demands**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Must be able to read written communiques and monochrome computer screen.
+ Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
+ Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
+ 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
+ Mobility - must be able to reach all areas of hotel to assist clients.
+ Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
**Environment**
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
**ID:** _2022-14577_
**Position Type:** _Regular Part-Time_
**Property** **:** _Catbird Hotel_
**Outlet:** _Hotel_
**Category:** _Front Desk & Guest Services_
**Min:** _USD $18.00/Hr._
**Max:** _USD $18.00/Hr._
**_Address_** **:** _3770 Walnut Street_
**_City_** **:** _Denver_
**_State_** **:** _Colorado_
EOE Protected Veterans/Disability
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Updated March 14, 2024
Updated March 14, 2024