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Housekeeper/front desk skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical housekeeper/front desk skills. We ranked the top skills for housekeeper/front desks based on the percentage of resumes they appeared on. For example, 30.4% of housekeeper/front desk resumes contained front desk as a skill. Continue reading to find out what skills a housekeeper/front desk needs to be successful in the workplace.

15 housekeeper/front desk skills for your resume and career

1. Front Desk

Here's how housekeeper/front desks use front desk:
  • Secured incoming mail matters for tenant/management staff/personnel and advised pick-up at front desk mailbox.
  • Maintained front desk operations as well as housekeeping operations.

2. Reservations

Here's how housekeeper/front desks use reservations:
  • Directed all making/editing reservations, taking payments, transportation.
  • Generate reservations and accommodate guest requests.

3. Fold Laundry

Folding laundry means to fold clothes after they have been washed and dried. For professionals working in the dry-cleaning business, it can mean weighing, sorting, washing, drying and then folding laundry. Sorting the folded laundry as per the orders for ease of delivery can also be part of the folding process.

Here's how housekeeper/front desks use fold laundry:
  • Check in guests to rooms, enter data into computer, wash and fold laundry, and fill out paperwork correctly.
  • Organize, wash, dry and fold laundry.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how housekeeper/front desks use customer service:
  • Manage and coordinate a cross-functional team dedicated to providing superior customer service to internal and external customers and ensure customer satisfaction.
  • Improved customer service ratings through promptly and efficiently executing guest requests.

5. Clean Bathrooms

Certain parts of a building require expert cleaning abilities and experience, one of which is the bathroom. Companies, homes, offices, hotels, and schools require bathroom cleaning expertise in their structure, and with the growing demand.

Here's how housekeeper/front desks use clean bathrooms:
  • Dust furniture, vacuum, clean bathroom vanity, tub and stock any missing items.
  • Clean bathrooms, and replace any broken fixtures/items within rooms.

6. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how housekeeper/front desks use guest rooms:
  • Learned check in / checkout procedures to greet every guest and ensure guest rooms are ready and special requests are honored.
  • Cleaned guest rooms for arriving guests, did linen laundry, welcomed new guests to the motel and checked guests in/out.

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7. Guest Satisfaction

Here's how housekeeper/front desks use guest satisfaction:
  • Partnered with over 50 housekeepers to help ensure guest satisfaction by performing dispatch responsibilities.
  • Provide excellent guest services and maintaining excellent guest satisfaction.

8. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how housekeeper/front desks use night audit:
  • Helped set up and serve complimentary breakfast for guests and also did night audit very often, running nightly reports.
  • Conducted night audits and printed the reports to provide to the proprietor.

9. Room Availability

Room availability is defined as the availability of the number of rooms at a hotel open for sales for a specific set of dates and/or the type of accommodation.

Here's how housekeeper/front desks use room availability:
  • Greeted guests courteously, kept records of room availability and corresponding accounts, and processed payments for room charges.
  • Track and keep records of room availability and guests' accounts, run and balance reports.

10. Hotel Guests

Here's how housekeeper/front desks use hotel guests:
  • Record daily numbers of hotel guest continuing and checking out their stay to the General Manager.
  • Greeted each hotel guests and welcomed them as a first point-of-contact.

11. Computer System

Here's how housekeeper/front desks use computer system:
  • Managed housekeepers cleaning schedules; inspected rooms; and entered status into hotel computer system
  • Used computers and computer systems to program, write software, set up functions, enter data and or process information.

12. Hotel Rooms

Here's how housekeeper/front desks use hotel rooms:
  • Organize and clean common areas, lean and refresh hotel rooms, clean common areas and public bathrooms.
  • Clean cabins and hotel rooms along with decorating and setting up for events in the event center.

13. Laundry Room

Here's how housekeeper/front desks use laundry room:
  • Inventory, ordered and stocked the laundry room with all needed equipment and supplies per guidelines provided.
  • Started off cleaning cabins and rooms as well as maintaining the laundry room.

14. Room Service

Here's how housekeeper/front desks use room service:
  • Assist guest with request and complaints regarding room service and cleanliness.
  • Give accurate and timely room service to guests.

15. Bed Linens

Bed linen is a material consisting of bed sheets/duvet, pillowcases, etc. laid to cover the mattress and also has a decorative effect in the room so that the sleeper is comfortable, hygiene, warm, and protected.

Here's how housekeeper/front desks use bed linens:
  • Cleaned rooms and changed bed linen and shower and bath tubs, and made sure guest had a wonderful stay.
  • Changed bed linen Assisted guests around hotel Assisted guests with breakfast Prepared breakfast Greeted guest Organized kitchen Cleaned rooms/prep.
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List of housekeeper/front desk skills to add to your resume

Housekeeper/front desk skills

The most important skills for a housekeeper/front desk resume and required skills for a housekeeper/front desk to have include:

  • Front Desk
  • Reservations
  • Fold Laundry
  • Customer Service
  • Clean Bathrooms
  • Guest Rooms
  • Guest Satisfaction
  • Night Audit
  • Room Availability
  • Hotel Guests
  • Computer System
  • Hotel Rooms
  • Laundry Room
  • Room Service
  • Bed Linens
  • Polish Furniture
  • Hotel Services
  • Credit Card Transactions
  • Vacant Rooms
  • Guest Accounts
  • Guest Complaints
  • Customer Complaints
  • Clean Linen
  • Guest Reservations
  • Room Reservations
  • Guest Registration
  • Health Standards
  • Room Charges
  • Clean Ashtrays
  • Polish Floors
  • Maintenance Issues
  • Check People
  • Guest Comments
  • Check Rooms
  • Guest Payments

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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