Become A Housekeeper Supervisor

* Works to exceed standard expectation in cleanliness and customer service Assigns workers duties and inspects work for conformance to prescribed standards of cleanliness, investigates complaints regarding housekeeping service, and takes corrective action.
* Obtains list of rooms to be cleaned immediately and list of prospective discharges to prepare work assignments, coordinates work activities among departments, makes recommendations to improve service and ensure more efficient operations and examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
* Address employee issues and formulates employee corrective actions.
* Performs cleaning duties as required, in cases of emergency or staff shortage.
* Sets high standards through personal conduct, coaches & encourages staff with fairness & positive reinforcement, fosters teamwork & participation.
* Responsible for maintaining a high skill level of team work, reliability, fostering consistency, confidence, positive employee performance behaviors, job pride, and employee accountability.
* REPORTING RELATIONSHIP: Director, Environmental Services

* Supervise housekeeping staff and coordinate staffing schedules to ensure the proper cleaning of offices, public areas, residences, and community grounds
* Plan and schedule cleaning programs, including but not limited to annuals, move-in preparations, and carpet cleaning
* Monitor inventory levels, order all equipment and supplies needed for department, and ensure the safe handling and storage of them
* Assist housekeeping staff with cleaning duties, including cleaning floors, restrooms, kitchens, resident apartments and other areas
* Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices

* Maintain an environment that is in sanitary, attractive and in orderly condition
* Plan, organize, direct, coordinate and supervise functions and activities of the department
* Conducts regular management staff meetings and communicates with members of other departments to coordinate housekeeping activities
* Maintains the department in an “inspection ready” state at all times, assuring the department operates within federal, state, and local regulations
* Maintains excellent relations with residents, Client and all community departments
* Serves on community committees and professional organizations
* Insures that competency in the position is maintained by participating in Community Works and outside training programs, as required
* Follows all Client and community policies and procedures
* Promotes the professional growth and development of the entire team and the department employees at all times
* Implements change to the environmental service program that enhances the desirability of the community for current and future residents.  Encourage and nurture associate creativity and innovation with the Community Works program
* Maintains appropriate security for all Client-owned property, supplies and operating funds

* _Primary duties and responsibilities include, but are not limited to, the following:_
* Ensure guest satisfaction through room cleanliness and attention to guest needs.
* Ability to professionally interact with and resolve guest issues.
* Believe and demonstrate the GSR Vision and Mission Statement.
* Responsible for assisting in the supervision and control of the Guest Room Attendants.
* Responsible for the cleanliness, arrangement, and supply of all guest rooms in an assigned section.
* Provide the highest quality of service to the customer at all times.
* Deal promptly and effectively with guest complaints and requests.
* Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.
* Conduct ongoing training of all housekeeping employees to increase job knowledge and skill level.
* Promote teamwork and employee morale.
* Communicate all policies and procedures for housekeeping and special cleaning projects.
* Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, employee break room, and Guest Room Attendant’s carts.
* Ensure ready status of all rooms daily.
* Maintain key control.
* Inspect room for maintenance needs and report on maintenance service requests.
* Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.
* Log rooms cleaned on daily housekeeping report.
* Must wear proper uniform at all times in accordance with the Standards of Appearance.
* Have a thorough knowledge of emergency procedures.
* Practice safety standards at all times.
* Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
* Employee must perform other duties as assigned.
* KNOWLEDGE

* Understands, follows, and enforces all Aramark/location policies and procedures.
* Ensures that emergency procedures are understood so that in the event of an emergency the procedures are executed with accuracy and in a timely fashion.
* Ensures that all safety procedures are understood and followed to maintain a safe working environment.
* Ensures that location priorities are met in an accurate and timely fashion.
* Consistently evaluates and provide feedback to the appropriate department.
* Reviews present and future business and communicates all information and changes to all personnel departmentally and interdepartmentally.
* Understands all pertinent aspects of Fidelio/ Micros systems.
* Ensures the proper delivery and retrieval of guest requests such as extra pillows, blankets, and refrigerators.
* Represents Aramark and the location in such a manner as to enhance their reputation.
* Attends all mandatory training and meetings.
* Consistently strives to improve the communication process and always follows up with Housekeeping Director.
* Ensures proper key control at all times.
* Thoroughly completes other projects as assigned.
* Process maintenance work tickets and follows up to ensure the work requested has been completed in a timely fashion.
* Conducts frequent tours of the location to ensure that continuous quality improvements are being achieved.
* Documents findings of the tours and ensure that the information is passed onto the appropriate personnel.
* Conducts department line-ups to ensure that pertinent information is being communicated on a daily basis.
* Ensures that all employees are well groomed, in proper uniform, and have a name tag.
* Ensures that Material Safety Data Sheets are updated and are kept in prominent locations in Housekeeping and Laundry.
* Ensures that OSHA standards are met on a daily basis.
* Maintains a high level of morale and cooperation.
* Communicates all appropriate information to managers’ and employees and always maintain an open door policy for employees and managers’ to comment and give feedback.
* Uses good judgment, common sense, and fairness in decisions with all employees.
* Leads all employees in such a manner as to obtain the best service at all times, at maximum work efficiency and at the highest level of quality.
* Gives guidance to employees in their personal and professional development so they are prepared for opportunities to advance themselves.
* Maintains constant inspections of areas and gives pointers to employees on how to achieve the best results