Top Housekeeper Supervisor Skills

Below we've compiled a list of the most important skills for a Housekeeper Supervisor. We ranked the top skills based on the percentage of Housekeeper Supervisor resumes they appeared on. For example, 30.0% of Housekeeper Supervisor resumes contained Guest Satisfaction as a skill. Let's find out what skills a Housekeeper Supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Housekeeper Supervisor resumes in 2020. Read below to see the full list.

1. Guest Satisfaction

high Demand
Here's how Guest Satisfaction is used in Housekeeper Supervisor jobs:
  • Monitored guest satisfaction survey scores and rewarded associates for positive results; developed and implemented action plans to correct deficient areas.
  • Ensured that hotel policies are being followed consistently and effectively while achieving associate and guest satisfaction with profitability.
  • Ensured exceptional guest satisfaction by working closely with the general manager and reporting customer feedback.
  • Review guest satisfaction surveys with management and housekeeping staff to ensure guest satisfaction.
  • Guaranteed guest satisfaction by resolving all guest concerns professionally and efficiently.
  • Evaluated guest satisfaction levels and monitored continuous improvement.
  • Communicate with Guest Satisfaction regarding information about discrepancies.
  • Take action on any maintenance requests in order to comply with the club s established quality standards and ensure guest satisfaction.
  • Greet and assist guests with questions or problems to resolve situations, ensuring guest satisfaction while maintaining service within policy guidelines.
  • Worked as night MOD to monitor and handle guest complaints by following items or additional supplies expediently and ensuring guest satisfaction.
  • Inspected guest rooms and public areas ensuring that cleanliness levels were maintained at the highest level resulting in greater guest satisfaction.
  • Ensured that all assigned areas & guest units are maintained to a high standard at all times, ensuring guest satisfaction.
  • Strive to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
  • Inventory control, ordering, lost & found, guest satisfaction, staff issues, & overall cleanliness of hotel.
  • Take and confirm reservations over phone, email, and in person ensuring optimal guest satisfaction without hotel overbooking.
  • Managed operations of housekeeping, laundry, and public space while improving guest satisfaction with housekeeping of property.
  • Assure staff is meeting room servicing goals, problem resolution and keep up with guest satisfaction reports.
  • Performed housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
  • Communicated with Reservations, Housekeeping, Engineering, Guest Services and Accounting to ensure exceptional guest satisfaction.
  • Work with additional departments to ensure a high quality of guest satisfaction throughout guest s stay.

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2. Housekeepers

high Demand
Here's how Housekeepers is used in Housekeeper Supervisor jobs:
  • Trained and supervised 4 to 8 housekeepers daily and achieved significant improvements in their productivity.
  • Managed housekeepers in a retirement community that also had assisted living and memory support.
  • Conducted disciplinary actions for housekeepers failing to adhere to company policies.
  • Communicated and supported all Housekeepers and Maintenance employees.
  • Establish standards and responsibilities for new housekeepers.
  • Supervised housekeepers, scheduling, inventory, hiring
  • Assist housekeepers in providing outstanding services.
  • Delegated training responsibilities to senior housekeepers.
  • Provided direction and assistance to housekeepers.
  • Supervised and trained new housekeepers.
  • Supervised over 30 housekeepers daily.
  • Prepared daily reports for housekeepers.
  • Transport housekeepers to required sections.
  • Supervised Housekeepers throughout the hotel.
  • Work with the project team and housekeepers; help with assigning daily duties, spot check completed and work in progress.
  • Managed 10 housekeepers in a fast-paced hotel that required strategic thinking and planning to create a balanced and productive team.
  • Trained new housekeepers to ensure proper cleanliness of all suites, Evaluated and inspected service provided by housekeepers and housemen.
  • Clean units for move ins, help other housekeepers, check on housekeepers and walk units for quality control.
  • Supervised over 12 housekeepers, assigned duties for the day, customer and guest request, and maintained laundry department
  • Cleaned rooms, dealt with guests and managed housekeepers and made sure they were on top of their work.

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3. Fold Laundry

high Demand
Here's how Fold Laundry is used in Housekeeper Supervisor jobs:
  • Clean cottages, complete work order forms, Wash and fold laundry
  • Wash and Dry and Fold Laundry and place it in the Residents Closets or Chest of Drawers or the Linen Closets.
  • Fold laundry such as blankets, fitted/flats, pillow cases, and towels and place them on shelves and carts.
  • Clean bathrooms, kitchens, floors-vacuum and mop, wash dishes, fold laundry, wash windows and dust.
  • Wash and fold laundry* Clean rooms in the hotel* Janitorial work in the hotel as well as the outside area
  • Clean houses moped floors sweep dust wax floors clean windows bathrooms fold laundry made beds took trash out.

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4. Customer Service

high Demand
Here's how Customer Service is used in Housekeeper Supervisor jobs:
  • Implemented the consistent delivery of superior customer service through attention to detail and strong communication skills.
  • Developed and maintained well trained department to provide efficient and excellent customer service to condominium guest.
  • Provided one-on-one team training, modeled exemplary customer service, and increased team competency and efficiency.
  • Handle Customer complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently.
  • Performed regular inventory maintenance and attended hotel events in order to provide customer service.
  • Assisted clerks and housekeeping as needed ensuring excellent cleaning services and superior customer service.
  • Supervised all housekeeper in maintaining proper customer service and support to our customers.
  • Execute excellent customer service during every guest interaction whether positive or negative.
  • Monitored team member performances and service levels to ensure quality guest/customer services.
  • Monitored clerks and housekeeping to ensure proper customer service and vibrant hospitality.
  • Recognized and rewarded by management for demonstrated dedication to customer service.
  • Dedicated to providing excellent customer service and making operational and procedural improvements
  • Delivered customer service excellence and dealt effectively with escalated customers.
  • Interacted with surgery leadership and employees to provide excellent customer service
  • Provided daily inspections to ensure a positive customer service experience.
  • Provided quality housekeeping services and customer service to guests.
  • Focus on providing optimum customer service to internal customers.
  • Developed guidelines for employees that ensured quality customer service.
  • Provided optimal level of customer services for industry.
  • Recognized by management for delivering excellent customer service.

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5. Public Areas

high Demand
Here's how Public Areas is used in Housekeeper Supervisor jobs:
  • Communicate and coordinate with Engineering/Property Operations to ensure the efficient repair and maintenance of items related to guestrooms and public areas.
  • Monitored/recorded daily housekeeping duties using hotel software Soft Hotel t Overseen common and public areas.
  • Prepared daily housekeepers, housemen and public areas daily assignments.
  • Assigned projects and assignments to house/public areas attendants.
  • Supervised public areas and laundry department.
  • Assign and inspect guest rooms after being cleaned by the room attendant, Inventories, scheduling, overlook public areas staff.
  • Inspect public areas and all housekeeping job assignments to ensure cleanliness, quality, and that departmental standards are being met.
  • Maintained cleanliness and attractiveness in all public areas, including hotel lobby, public bathrooms, fitness center and pool area
  • Ensured 182 guest sleeping rooms, common areas, public areas were cleaned and sanitized to all Right Start Standards.
  • Supervised daily staff and quality of assigned rooms, bathrooms, corridor areas and public areas to the highest standards.
  • Inspect all public areas, grounds, storage rooms, and kitchen and employee work area on a daily basis.
  • Cleaned and maintained all public areas of the property including bar, restaurant, lobby, hallways, and stairways.
  • Cleaned public areas, pool area, business center, fitness center, restrooms, hallways, exits and entrances.
  • Conduct daily inspections of guestrooms and public areas to ensure hotel was maintained at the highest level of cleanliness.
  • Selected workers and assigned tasks to be performed, guest rooms and public areas to be cleaned, etc.
  • Enforced and maintained standards of cleanliness and hygiene in all public areas in accordance with correct procedures and administration.
  • Inspect all public areas and back of the house areas to ensure that property standards are met and maintained.
  • Job function is make sure all the guest rooms are up to standard all the public areas are clean.
  • Inspect public areas to the standards of the hotel, Investigates complaints regarding housekeeping service and take action corrective.
  • Checked up to 150 guest rooms and all public areas to ensure a high quality of cleanliness daily.

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6. Safety Procedures

high Demand
Here's how Safety Procedures is used in Housekeeper Supervisor jobs:
  • Completed weekly safety observations and retrained staff members when safety procedures were not being followed.
  • Received extensive classroom training in facility management and environmental safety procedures.
  • Secure all operational and safety procedures are properly followed.
  • Prepare reports for accidents and update on emergency/safety procedures.
  • Trained staff in chemical application, safety procedures, removal of bio-hazard, waste and the use of personal protective equipment.
  • Attended daily meetings with all department heads to ensure open communication concerning upcoming projects, safety procedures, and proper staffing
  • Maintain and keep up to date MSDS sheets and brief housekeeping on safety procedures associated with chemicals and equipment.
  • Train staff on safety procedures and ensure compliance at all times to maintain a safe working environment.
  • Trained all newly hired employees in company practices, standards, and safety procedures.
  • Ensured staff followed safety procedures set by FirstService Residential and the Association.
  • Directed OSHA training sessions in proper chemical usage and safety procedures.
  • Trained employees in the use of chemicals and safety procedures.
  • Conducted training on proper work methods and safety procedures.
  • Assure that safety procedures were are being adhered to.
  • Conduct monthly meetings to ensure safety procedures and updates.
  • Trained new hires and went over safety procedures.
  • General Responsibilities Ensure all operational and safety procedures are properly followed.
  • Inventory of housekeeping cabinets and supplies.Maintained laundry room safety procedures.
  • Job Duties: Ensure all operational and safety procedures are properly followed.
  • Grasped knowledge on modern chemicals and their safety procedures, performedlengthy task in a timely manner alone and in a group.

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7. Front Desk

high Demand
Here's how Front Desk is used in Housekeeper Supervisor jobs:
  • Evaluated employee performance for reviews Held accountability for passing bi-annual quality assurance inspections Assisted with front desk duties on a part-time basis
  • Communicate important information to front desk department.
  • Inspect cleaned rooms, making sure they are up to hotel standards and reporting any discrepancies to front desk or maintenance.
  • Achieved average guestroom time management for cleaning of twenty-eight minutes consistently * Previous role as Front Desk Clerk from 2008 to 2009
  • Assisted in fixing rooms in case of emergency incidents, helped front desk to resolve check -in and check- out errors.
  • Coordinate the housekeepers making sure we have clean & ready rooms in different categories for the front desk to choose from.
  • Inspect guest rooms, use computer update room status to front desk, handle guest issues, employee evaluations and train employees
  • Started out as a housekeeper, learned front desk and became housekeeping supervisor all in my first year of employment.
  • Conducted health and safety meetings and translator for housekeeping staff, Inspected all rooms before reporting to the front desk.
  • Administered scheduling and vacations, checked out guests at front desk, as well as handled lost and found issues.
  • Stay in constant contact with the front desk staff to let them know what hotel rooms are clean and dirty.
  • Contribute to other areas within the business such as the front desk assistance, and outside cleaning service contractor coordination.
  • Check on Green Choice and DND daily and make a report out of it for the front desk manager.
  • Established earnest communication with the Front Desk to keep them abreast of any issues that could affect their operations.
  • Communicate with front desk daily for rush rooms, status changes to rooms and daily reports for VIP's.
  • Cross trained in other areas of the hotel including front desk, reservation, gift shop, and maintenance.
  • Create room task sheets for Housekeepers' using FOSSE system and put additional guest requests per front desk.
  • Communicated with Maintenance Department and Front Desk, coordinated room repairs, and responded to special guest requests.
  • Update status of rooms with front desk, prepare, distribute and communicate with housekeepers worksheet and assignment.
  • Assisted the following departments - Front Desk, Gift Shop and Uniform Room in all aspects of operations.

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8. Corrective Action

high Demand
Here's how Corrective Action is used in Housekeeper Supervisor jobs:
  • Investigate complaints regarding housekeeping service and equipment, and takes corrective action while coordinating work activities among departments as needed.
  • Create schedules and involved in interviewing and hiring future coworkers and taking disciplinary or corrective action when appropriate.
  • Assured quality through quality program plan including inspection, measurement, corrective action and quality assurance recording.
  • Document all housekeeping discrepancies and reports findings to the appropriate department for immediate corrective action.
  • Assess any concerns regarding service and equipment, take and delegate corrective action/conflict resolution.
  • Investigated complaints regarding housekeeping services and took corrective action to ensure swift recovery.
  • Investigated complaints related to housekeeping services and ensured immediate and corrective action.
  • Handled customer complaints pertaining to housekeeping and took corrective action.
  • Investigated complaints regarding housekeeping services while taking corrective action.
  • Investigated housekeeping complaints and took corrective action.
  • Issue room assignments to housekeepers daily Supervise 65 employees Communicate directly with the guests to resolve problems and delegate corrective actions.
  • Handled and resolved complaints and concerns regarding housekeeping workers, from residence and/or family member, and took corrective action.
  • Develop and conduct in service training for housekeeping staff and evaluate employee performance and recommend corrective actions for improvements.
  • Investigate complaints regarding service in their section and take corrective action while maintaining a proactive approach to guest service.
  • Completed corrective action documentation for discrepancies found when rounding by Infection Control personnel and the CNO took place.
  • Investigated all complaints regarding Housekeeping Services & equipment to be notified to the day Supervisor for corrective actions.
  • Inspect the cleanliness of the facility, sanitation and infection control; taking corrective action when necessary.
  • Perform inspections in all trained areas mentioned and complete required reports or corrective actions found.
  • Investigate complaints regarding housekeeping service and take corrective action to ensure guest s complete satisfaction.
  • Scheduled, trained and ensured adequate staffing, direction, discipline, and corrective action.

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9. Room Attendants

high Demand
Here's how Room Attendants is used in Housekeeper Supervisor jobs:
  • Administered every maintenance request filed by room attendants and informed same to Floor supervisor.
  • Delegated and supervised room attendants work performance within assigned section on a daily basis.
  • Monitored efficiency and create new solutions for effectiveness and quickness for room attendants.
  • Rectified outstanding quality issues immediately with room attendants.
  • Monitored cleanliness and orderliness of room attendants.
  • Supervised performance of room attendants.
  • Prepare all boards for room attendants for the next business day including all rooms that need to be deep cleaned etc.
  • Inspect guest rooms after the room attendants have completed cleaning and assure that the room is compliant in meeting all standards.
  • Trained and worked as an assistant of Assistant Executive Housekeeper for Day opening shift, assigning boards to room attendants.
  • Prepared work orders and took inventory of all furniture and fixtures while supplying room attendants with necessary materials for cleaning.
  • Oversee 10+ room attendants as well as day to day operations for assuring brand and company standards of room quality.
  • Lead, train and supervise room attendants within a designated area to ensure all rooms cleanliness are established and met.
  • Train room inspectors and room attendants in routine, time management, attention to details and presentation are very important.
  • Managed an average of 45 employees including Room Attendants, Housemen, Laundry Attendants, Night Janitor, Supervisors.
  • Logged hours of house persons and room attendants to create an efficient schedule and save costs during these events.
  • Assist room attendants and house persons in securing all supplies and tools necessary for the completion of their jobs.
  • Supervised the performance of room attendants and took appropriate action to correct deficient conditions, behavior and work practices.
  • Volunteered to take on additional tasks to support the swing shift crew in issuing out assignments to room attendants.
  • Assist Assistant Housekeeper-FOH in the preparation of evaluations for Stateroom Attendants, by providing concrete feedback of specific observations.
  • Plan, schedule, supervise and support room attendants, house attendants, laundry department and maintenance department.

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10. Clean Rooms

high Demand
Here's how Clean Rooms is used in Housekeeper Supervisor jobs:
  • Maintain clean rooms/building.-Inspections and check-in's.-Using phone system/computer to enter information into system.-Ensure staff and guests are happy.
  • Clean rooms and supervise other housekeepers
  • Inspect rooms, do inventory, clean rooms, and making sure everyone is doing what there supposed to do
  • Conduct morning meeting, inspect clean rooms and occupied rooms daily make sure public area clean for arriving guest.
  • Open new facilities for the company Housekeeping, Asst Mangers clean rooms interview hires white glove standards, etc
  • Make sure housekeepers clean rooms in the time they are allowed for each room and are cleaned properly.
  • Clean rooms, assist in laundry, supervise staff, order supplies, inventory, inspect rooms.
  • Make schedules, clean rooms when short staffed, ordering of supplies, taking care of linen.
  • Used software to print housekeeper s room list and entered the clean rooms into computer when finished.
  • Inspect and update vacant and clean rooms to vacant and ready as well as prepare VIP rooms.
  • Make weekly housekeeping schedule, supervise staff, inspect clean rooms, make them ready for guest.
  • Check rooms after housekeepers clean to make sure rooms are up to hotel standards, sometimes clean rooms
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways.
  • Maintain communication with front desk to ensure clean rooms are entered in the On Q system.
  • Clean rooms, schedule employees, do laundry, check inventory, place orders for supplies
  • Checked all clean rooms into the computer as clean and ready after I inspected them.
  • Worked with my team to clean rooms and provide an excellent experience for all guest.
  • Check clean rooms to make sure everything is in its place and it looks perfect
  • Clean rooms, supervisor housekeepers to the area on which they need to clean.
  • Clean rooms, move furniture, set up areas for events, supervise crew.

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11. Room Inspections

high Demand
Here's how Room Inspections is used in Housekeeper Supervisor jobs:
  • Monitored thorough daily room inspections of all housekeepers in assigned sections.
  • Facilitated room inspections following established standards when required.
  • Conduct room inspections and monitors hotel occupancy.
  • Perform guest room attendant duties after hours - room cleaning, room inspections, refreshing room amenities for stay over guests.
  • Conduct daily room inspections to include windows, walls, doors, carpets, baseboards, plumbing and HVAC systems.
  • Trained new employees; organized room assignments; performed room inspections; devised weekly schedules and managed and ordered supplies.
  • Complete daily room inspections and public space inspections * Assign daily duties and rooms to the PM housekeeping staff
  • Performed one hundred room inspections per month in conjunction with coaching, and training of housekeeping staff.
  • Performed room inspections and directed staff in maintaining the exterior and interior appearance of the hotel.
  • Conduct room inspections to ensure that all cleaning and upkeep are completed to established standards.
  • Maintain hotel cleanliness standards including but not limited to random room inspections and constants coaching.
  • Maintained high visibility on the floor while conducting 65 room inspections on a daily basis.
  • Supervised cleaning personnel and conducted room inspections to ensure the rooms were clean and orderly.
  • Conducted suite and room inspections, ensured all tower public areas were well maintained.
  • Conducted room inspections, took inventories, prepared work orders for maintenance and engineering.
  • Assigned daily duties for housekeepers, completed room inspections and ordered inventory as needed.
  • Perform random surprise Quality Assurance room inspections to ensure that service levels remain exceptional.
  • Conducted daily room inspections, and prepared punch list of item requiring repairs.
  • Start cleaning projects and perform room inspections as well as other areas.
  • Perform daily room inspections, spot checks and guidance to staff.

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12. Staff Members

high Demand
Here's how Staff Members is used in Housekeeper Supervisor jobs:
  • Communicated concerns/suggestions from staff members to Hotel Assistant Managers; ensured follow-up when necessary.
  • Cooperated with staff members to coordinate large scale cleaning evaluations and sanitation regulations.
  • Developed daily work orders for staff members ensuring maximum efficiency.
  • Provide supervision and direction to hospitality staff members.
  • Function as the primary contact between housekeeping personnel and other staff members to make certain that rooms are ready for guests.
  • Trained two new staff members in all aspects of housekeeping, ensuring that they met the Health and safety standards.
  • Schedule and train all new housekeeping staff members, correct missing punches and distribute incentives on ADP ready for payroll.
  • Assisted in managing of 147 department members and directly responsible for the development and success of 15 staff members.
  • Train, motivate, coach, counsel, & discipline staff members, Maintain a regularly scheduled cleaning program.
  • Provided effective coach counseling sessions to 85 staff members and provide the effective tools and resources to ensure success.
  • Provided training of staff members in all areas of work, and created written procedures to assist them.
  • Communicate regularly with the HR Department to keep all staff members abreast of recent corporate changes and occurrences.
  • Supervised 7 staff members, order supplies, scheduling, conflict resolution, budgeting, interviewing and hiring.
  • Coached and mentored numerous staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Provided training to staff members on proper use of chemicals, cleaning tools, and cleaning equipment.
  • Attended weekly/and facilitated monthly team meetings, conducted monthly workshops for residents and staff members.
  • Coordinate and plan work schedules of eight staff members to cover all five areas.
  • Trained new staff members on hotel procedures, cleaning standards and hospitality practices.
  • Assist the head housekeeper in managing housekeepers scheduling and training new staff members.
  • Supervised and organized 11 staff members work stations to ensure cleanliness and organization.

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13. Adequate Supplies

high Demand
Here's how Adequate Supplies is used in Housekeeper Supervisor jobs:
  • Coordinate work activities among several departments and personnel ensuring adequate supplies.
  • Maintained inventory control to ensure adequate supplies.
  • Assisted in inventory to ensure adequate supplies
  • Supervised the day-to-day activities of the housekeeping and laundry staff ensuring staff members had adequate supplies to complete daily tasks.
  • Make certain that assignments are appropriately staffed and that employees have adequate supplies and equipment for completion of assignments.
  • Preside staff meeting to discuss complains, daily project and company policies, inventories stock to ensure adequate supplies.
  • Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
  • Do housekeeping schedule, make sure all inventory is stock to ensure adequate supplies.
  • Advise manager of rooms ready for occupancy, and adequate supplies needed for inventory.
  • Make inventory of stock to ensure adequate supplies and make recommendations to management.
  • Assigned duties, inspected work and verified stock inventories to ensure adequate supplies.
  • Ensured that there were adequate supplies of cleaning Material and linen available.
  • Maintain accurate Inventory of stock to ensure adequate supplies are always available.
  • Assisted with inventory management & stock controls to ensure adequate supplies.
  • Complete invoices for inventory to ensure adequate supplies are available.
  • Inventory stock to ensure adequate supplies and equipment to workers.
  • Inspect all necessary storerooms for proper equipment and adequate supplies.
  • Inventory stock to ensure adequate supplies and scheduling staff.
  • Handled Inventory and restock supplies to ensure adequate supplies.
  • Organize and replenish stock to ensure adequate supplies.

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14. Hotel Rooms

high Demand
Here's how Hotel Rooms is used in Housekeeper Supervisor jobs:
  • Lead & mentored a team in order to maintain a high standard of cleanliness in all hotel rooms & public areas.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned hotel rooms and work areas to the highest standards.
  • Clean hotel rooms, when supervising I inspect the rooms after they are clean and I do the paper work required
  • Assist in cleaning of hotel rooms, hallways, and employee and storage areas in the hotel, as directed.
  • Worked closely with the maintenance department to ensure all apartments and hotel rooms were maintained and in good condition.
  • Assisted in front office duties; which include working in a resort with 292 hotel rooms and 100 Homes/Condos.
  • Work in a team environment in getting hotel rooms and property up to hotel and guest standards.
  • Assigned the workload among employees and made sure the hotel rooms met the standards of the company.
  • Insured that the Hilton Guest Room and Brand Standards were being met in all 192 Hotel rooms.
  • Reviewed personnel's duties by checking hotel rooms, lobby area, and pool area for desired cleanliness
  • Grill Cook Clean, sanitize and deodorize hotel rooms, delegate room assignments and other managerial duties.
  • Coordinate with the maintenance department as to maintain hotel rooms and public areas in good conditions.
  • Inspect and Supervise cleanness of Hotel rooms to perfection to achieved the FOUR DIAMOND STANDARD HOTEL.
  • Conducted daily inspections of hotel rooms, making sure the rooms where properly cleaned and stocked.
  • Make shear customers has the best quality and services they need.to feel comfortable in hotel rooms.
  • Inspected hotel rooms after cleaned by housekeeper to insure they were satisfactorily cleaned for guest arrivals.
  • Ensured housekeepers cleaned hotel rooms according to the hotel s standards, policies and procedures.
  • Clean bathrooms in hotel rooms and make sure they are stocked with the appropriate supplies.
  • Inspected all Public areas and hotel rooms to ensure they were cleaned to Hershey Standards.
  • Inspect hotel rooms to make sure they are ready and up to hotel standards.

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15. Common Areas

average Demand
Here's how Common Areas is used in Housekeeper Supervisor jobs:
  • Maintained quality control regulations, cleaned/inspected guest rooms and common areas.
  • Maintained cleanliness and organization of common areas.
  • Oversee housekeeping team, inspection of dorm rooms, bathroom/shower stalls, common areas, office spaces, conference rooms etc.
  • Controlled inventory and ordered supplies, was responsible maintaining the cleanliness of the patient's room, and hospital common areas.
  • Inspect hallways, restrooms, common areas, lobbies, front and back of the house for quality and safety assurance.
  • Cleaned and disinfected resident apartments and common areas, ensured cleanliness of outside grounds, and disposed of trash daily.
  • Sweep, mop dust and vacuum all offices, hallways, stairwells, fixtures, kitchenettes and common areas.
  • Clean and sanitize exercise equipment, exercise studios, lobbies, locker rooms, and common areas.
  • Train and coach staff on the importance of 8 step cleaning in common areas and exam rooms.
  • Take pride in thoroughly and efficiently cleaning common areas and residents' rooms in 90-bed facility.
  • Completed housekeeping responsibilities for large home health care facility including room, common areas and building.
  • Maintain hotel/resort in guest ready condition at all times guest rooms, pool and common areas.
  • Assisted with cleaning apartments and common areas as well as interior decorating and design.
  • Direct employees to properly maintain overall property cleanliness in common areas and resident rooms.
  • Cleaned all common areas, lobby, stairways, pool area, and restrooms.
  • Care for the public buildings on campus: Classrooms, offices, common areas.
  • Staffed 4 housekeepers-Scheduled Cleaning of Apartments and the Cleaning of the common areas.
  • Inspect the cleaning and servicing of all cottages, clubhouse and common areas.
  • Clean bathrooms, office and other common areas of the house or apartments including
  • Inspected and cleaned common areas within the fitness center on a daily basis.

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16. In-Service

average Demand
Here's how In-Service is used in Housekeeper Supervisor jobs:
  • Conducted performance appraisals and in-service training.
  • Participate in assigned meetings and in-services.
  • Participated in yearly in-service training sessions to refresh skills as well as introduce new skills, policies, and procedures.
  • Conduct training and in-service training to explain policies, procedures, and updates on new protocols.
  • Execute monthly department meetings, in-services, supply orders, and expense control over budget.
  • Involved in the bi-monthly In-Service courses required by the State for all environmental service staff.
  • Attend and participate in monthly in-service meetings and weekly staff meetings.
  • Conduct in-service training to staff regarding hotel policies and procedures.
  • Attend in-service training as required.
  • Attended in-service and department meetings.
  • Attend in-services and home meetings.
  • Conduct trainings and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
  • implemented a bi-weekly in-service (training) program.

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17. Orientation Training

average Demand
Here's how Orientation Training is used in Housekeeper Supervisor jobs:
  • Conducted orientation training and in service training.
  • Conduct orientation training to ensure department consistency.
  • Conducted orientation training and in service training and to demonstrate use and maintenance of equipment.

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18. VIP

average Demand
Here's how VIP is used in Housekeeper Supervisor jobs:
  • Initiated effective communication between departments to ensure room readiness and accuracy for individual guests, VIPs, and multiple group check-ins.
  • Performed special duties in housekeeping such as supporting VIPs, screening special guests, and accommodating special guest requests.
  • Inspected the rooms to ensure they were cleaned to standard and prepared any VIP rooms for high valued guests.
  • Print daily reports (arrivals, departures, registered guest list, forecast, special services, VIPs).
  • Take note of VIPs, Do not disturb, sleep out, Double-lock rooms and take appropriate action.
  • Maintained logs/ progress reports into the database to track current and return guest / VIP guest.
  • Assist and inspect in the preparation of a room for a VIP guest of the hotel.
  • Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc.
  • Carry out special needs and requests of the guests, VIP s and repeat visitors.
  • Manage guest requests, including VIP amenities and communicating them to the relevant team members.
  • Prepare show rooms for Sales department, VIP's and special attention for guest arrival.
  • Report all needed repairs and prepares service call requests for maintenance and VIPs.
  • Inspect all VIP rooms and make sure all amenities are placed in room.
  • Supervised Housekeepers with daily tasks, inspected rooms and prepared for VIP arrivals.
  • Write out dirty, vacant, and VIP rooms needed for service.
  • Prepared rooms for VIP guest also maintained lost and found log.
  • Experienced with turn down service and special needs of VIP guests.
  • Placed special emphasis on VIP and priority guests at the hotel.
  • Provided excellent guest service, including VIP and other special requirements.
  • Assisted in VIP operations of special guests and their requests.

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19. Company Policies

average Demand
Here's how Company Policies is used in Housekeeper Supervisor jobs:
  • Updated and maintained all relevant documentation required by company policies and state regulations.
  • Enforce company Policies and Regulations regarding Safety and Chemicals handle.
  • Conducted performance evaluations in accordance to company policies.
  • Performed daily housekeeping tasks following company policies.
  • Hire and train new employees, assign work schedules, supervise and inspect employees work areas, reinforce company policies and procedures
  • Enforce all company policies including MOM's, compliance regulations, environmental policies and workplace safety standards on the assigned decks.
  • Discussed concerns, performance, and personnel issues with staff to resolve any discord and to implement company policies.
  • Handled MSDA sheets and adhered to regulatory and company policies regarding the handling of hazardous chemicals and products.
  • Supervised housekeeping employees to ensure they were alert to their duties and adhered to company policies and procedures.
  • Assured compliance with all department and company policies and procedures, internal controls and government relations.
  • Attended periodic staff meetings with other department heads to discuss company policies and patrons' complaints.
  • Support and follow company policies, legal requirements, and guidelines of Collective Bargaining Agreement.
  • Discussed company policies and patrons' complaints; making recommendations to improve service and operations.
  • Performed daily housekeeping tasks on a daily basis following company policies and standards.
  • Trained new employees on the job duties and company policies.
  • Enforce company policies through coaching and counseling.
  • Demonstrated amazing leadership skills by adhering to company policies to ensure a amazing workplace.
  • Supervised day, evening and night Housekeeping Facilities crews responsabilities In accordance with company policies and applicable laws.

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20. Office Supplies

average Demand
Here's how Office Supplies is used in Housekeeper Supervisor jobs:
  • Managed Office supplies, vendors, organization and up kept.
  • Assisted Manager's with purchasing, receiving, and maintaining hotel and office supplies.
  • Ordered cleaning and office supplies for department.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Ordered office supplies, housekeeping supplies and equipment supplies for entire store.
  • Run errands for front desk office supplies/ housekeeping supplies.

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21. Prospective Check-Outs

average Demand
Here's how Prospective Check-Outs is used in Housekeeper Supervisor jobs:
  • Obtain list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignments within a timely manner.
  • Prepared work priorities by obtaining list of vacant rooms that need to be cleaned immediately, and list of prospective check-outs.
  • Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Organize and track all rooms to be cleaned for prospective check-outs and check-ins.
  • List of prospective check-outs or discharges to prepare work assignments.
  • Obtain list of rental properties to be inspected immediately and list of prospective check-outs and discharges to prepare rentals for occupancy.

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22. Quality Standards

average Demand
Here's how Quality Standards is used in Housekeeper Supervisor jobs:
  • Ensured all work was performed according to applicable resort requirements, customer specifications, and established quality standards and procedures.
  • Assisted with identifying and receiving performance concerns when tasks are not completed satisfactorily and quality standards are not maintained.
  • Coached, counseled and made recommendations to management regarding associates failing to meet room cleanliness quality standards.
  • Supervised and coordinated activities ensuring housekeeping quality standards were maintained.
  • Ensured housekeeping quality standards of cleanliness were maintained.
  • Inspect up to 60 rooms per day and coach Housekeeper to ensure that rooms are cleaned to required quality standards.
  • Inspected guest rooms and public areas after they have been cleaned by the housekeepers and housemen to ensure quality standards.
  • Discipline employees that break hotel quality standards using Progressive Discipline guidelines in compliance with the Local 54 union contract.
  • Maintained strict adherence to quality standards which resulted in the hotel winning the Triple-A 4-Diamond Award 5 straight years.
  • Inspect and ensure prompt turnover of rooms to the Front Office while maintaining quality standards established by management.
  • Conduct training and offer direction to team to ensure quality standards and service levels are delivered consistently.
  • Prioritize and organize work and follow through to ensure that rooms are cleaned to required quality standards.
  • Inspect guest rooms, public areas, pool after being cleaned by Housekeeper to ensure quality standards.
  • Conducted daily walk through with all house persons to ensure the hotel's quality standards are met.
  • Experience in Housekeeping in inspecting rooms to ensure high quality standards and conduct quality control reviews.
  • Inspected the hotel public areas to meet all cleanliness and quality standards for 300+ room resort.
  • Examine products to verify conformance to quality standards, and then packed and stored products.
  • Inspect the rooms to make sure the housekeeping are following the hotel quality standards.
  • Handled lost and found program, Inspect rooms to quality standards of hotel operations.
  • Inspect all areas, and ensure that the cleanliness and quality standards are met.

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23. Attractive Rooms

average Demand
Here's how Attractive Rooms is used in Housekeeper Supervisor jobs:
  • Supervised work activities and trained cleaning personal to ensure clean, orderly, and attractive rooms in hotel establishment.
  • Assist employees their duties to ensure clean, orderly, and attractive rooms in the facilities.
  • Supervised work activities of cleaning personnel to ensure clean, orderly attractive rooms in the hotel.
  • Supervised work activities of cleaning personnel to ensure clean, orderly, and attractive rooms facility.

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24. Laundry Services

average Demand
Here's how Laundry Services is used in Housekeeper Supervisor jobs:
  • Provided and supervised housekeeping and laundry services for nursing home with 160 beds; responsible for all aspects of 23 personnel.
  • Light housekeeping, personal laundry services, companionship with residents, supervise co-workers in weekends.
  • Supervised the process and staff that provided laundry services for the facility.
  • Provided house keeping, laundry services and other duties for clients.
  • Do invoices for Magic Laundry Services.
  • Developed and implement procedures for managing quality of housekeeping and laundry services Controlled expenses within the housekeeping department.

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25. Room Hotel

average Demand
Here's how Room Hotel is used in Housekeeper Supervisor jobs:
  • Lead a staff of 45 associates to successfully clean a 502 room hotel with over 20,000 sq.
  • Managed 18 housekeepers and 2 housemen for 284 room hotel (4 months).
  • Performed concierge services for a 3-star, 89-room hotel.
  • Supervised eight people to maintain a 66 room hotel.
  • Oversee all operations of housekeeping department for 73 room hotel.
  • Supervised and trained 20 employees for 325 room hotel.
  • Supervised 20 housekeepers for 300 room hotel.
  • Supervised and maintained a 12 to 14 person crew with the maintenance and upkeep of a fast paced 254 room hotel.

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26. Check Rooms

average Demand
Here's how Check Rooms is used in Housekeeper Supervisor jobs:
  • Inspect rooms and equipment for clean, check rooms for availability, monitor employees periodically during the shift
  • Keep residents rooms clean wash and dry the residents clothing check rooms make sure that their clean
  • Clean guest rooms laundry check rooms for guest arrivals paper work inventor purchase orders hiring and firing
  • Clean up check guest in check rooms after the housekeepers finished cleaning put rooms in the system
  • Check rooms in the system making beds cleaning bathrooms dusting high in low vacuum moping.
  • Clean cabins and cottages for quest Promoted to supervisor check rooms before quest arrive seasonal job
  • Check rooms after the housekeepers were done cleaning to insure rooms were up to standards.
  • Check rooms before guests check in, make sure rooms are up to standard.
  • Check rooms after housekeepers were done cleaning to make sure it was done correctly.
  • Check rooms in the hotel to make sure they are to department standards.
  • Check rooms at the end of day and make sure everything got done.
  • Train new employees and check rooms as needed to ensure completeness.
  • Wash a fold laundry check rooms after all housekeepers are done.
  • Check rooms after they've been cleaned for cleanliness and order
  • Check rooms, make sure they were done properly.
  • Check rooms daily for any mistake made.
  • Check rooms to verify vacancies post check-out.
  • Check rooms to make sure there clean
  • Check rooms for cleanliness and repairs.
  • Check rooms cleans by housekeepers.

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27. Weekly Schedules

average Demand
Here's how Weekly Schedules is used in Housekeeper Supervisor jobs:
  • Maintained for weekly schedules for approximately 10 individuals.
  • Created weekly schedules according to hotel occupancy.
  • Scheduled 300 housekeepers for weekly schedules
  • Preformed opening and closing procedures including preparing housekeeper room assignments, conducting daily stand up meetings, and preparing weekly schedules.
  • Supervised 6 housekeeping employees at Norse Dairy Systems; managing daily and weekly schedules, quality control, and inventory.
  • Supervised 8 housekeeping employees at Franklin University; managing daily and weekly schedules, quality control, and inventory.
  • Operate Jonas Operating System and Hot Schedules to complete daily and weekly schedules for employees.
  • Prepared weekly schedules, daily assignments, time sheets, monthly reports and annual reviews.
  • Hired, disciplined, coached, and set weekly schedules for staff.
  • Assisted Housekeeping Manager to complete payroll, weekly schedules and inventory.
  • Prepare weekly schedules and schedule appropriate staff according to business needs.
  • Inventory Ordering Laundry Assisting guest Daily Schedules Employee weekly schedules.
  • Created weekly schedules and assigned daily room assignments.
  • Maintained inventory, weekly schedules and payroll.
  • Make weekly schedules and lists for maids.
  • Produce weekly schedules and payroll.
  • Arrange weekly schedules for employees.
  • Assisted Housekeeping Manager in completing payroll edits, created weekly schedules for Housekeeping staff according to forecasted hotel occupancy.
  • Created weekly schedules for housekeeping staff according to forecasted hotel occupancy.
  • Assist the manager to create weekly schedules Assist the manager with payroll.

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28. Room Status

average Demand
Here's how Room Status is used in Housekeeper Supervisor jobs:
  • Communicated needs with housemen and supervisors regularly and recorded accurate room status on assignment daily.
  • Interviewed and trained new hires, worked on the schedule, updated room status and ordered supplies for the housekeeping department.
  • Complete sold room reports, verify room status, prioritize room cleaning, and update status of departing guest rooms.
  • Utilize LMS software to update room statuses, communicate with other departments, and track hotel occupancy and demand.
  • Submit daily comprehensive computer reports on room status, discrepancies, resolved issues, and repairs as required.
  • Provide accurate daily documentation to ensure all room statuses are provided for the Manager by end of shift.
  • Completed reports verifying room status updates, departures, room discrepancies reports/updates and VIP turn down operations.
  • Enter computer updates for room status, coordinate duties to make a daily schedule for housekeeping staff.
  • Included the assurance of room status accuracy, creation of daily breakdowns, data entry and others.
  • Update and maintain housekeeping property management system reports: room discrepancy, room status, etc.
  • Synchronized dry cleaning services, room status reporting; notified maintenance of building, facility repairs.
  • Report to assistant executive and executive of housekeeping of all and any room status changes.
  • Prepare staff work schedules to ensure proper coverage & update room status in computer.
  • Assign room cleaning task to housekeeping agents and keep track of room status.
  • Provide front office with updated information on room status (Punch rooms).
  • Compile and report accurate room status of guest rooms to the front office.
  • Run sold room reports, verify room status, and determine discrepant rooms.
  • Update room status after approving cleanliness and condition in accordance with departmental standards.
  • Verify room status; report room discrepancies and following with Engineers department.
  • Communicate with Guest Service Agents to verify and update room statuses.

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29. Daily Operations

average Demand
Here's how Daily Operations is used in Housekeeper Supervisor jobs:
  • Supervised daily operations and provided efficient administrative and team leadership support to six Housekeeping employees.
  • Performed deep-cleaning inspection, prepared work orders and conducted daily operations, oversee laundry operations.
  • Assisted the Executive housekeeper with daily operations of the housekeeping department.
  • Managed and supervised daily operations for over 25 housekeepers.
  • Assisted Manager of Services in managing housekeeping daily operations.
  • Supervised the daily operations of the Housekeeping Department.
  • Participate in daily operations including cleaning when needed
  • Executed daily operations of evening housekeeping department.
  • Executed daily operations of housekeeping duties.
  • Support senior management with daily operations.
  • Manage housekeeping department and daily operations.
  • Executed daily operations of cleaning equipment.
  • Maintained strict schedule of daily operations
  • Executed daily operations of workers.
  • Assisted managers in daily operations.
  • Oversee the daily operations of ensuring that all rooms are cleaned and turned over for checkout, according to hotel standards.
  • Supervised the daily operations of housekeeping employees, inspected their work performance in the hospital and satellite buildings.
  • Executed daily operations of making sure rooms are clean and ready to for quests to check into.
  • Conduct safety meetings and insures daily operations are in compliance with company and client safety requirements.
  • Performed daily deep cleaning room inspections *Prepared work orders and conducted daily operations of HK Dept.

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30. Osha

low Demand
Here's how Osha is used in Housekeeper Supervisor jobs:
  • Followed OSHA regulations and hotel requirements.
  • Handle various cleaning solvents, chemicals to comply with all regulations such as OSHA, EPA, State Health Department.
  • Supervised work activities of staff member s with resort and departmental policies, procedures safety standard including OSHA.
  • Make sure all OSHA guidelines are met by making sure MSDS are current and up to date.
  • Trained and supervised 45 housekeeping employees responsible for implementing environmental services procedures that meet with OSHA standards.
  • Schedule and staff according to community needs, ensure compliance with OSHA and regulatory standards.
  • Coordinate housekeeping services in keeping with OSHA guidelines, resident satisfaction, and housekeeping budget.
  • Provided high quality of cleanliness in accordance to OSHA and Department of Health Standards.
  • Manage and monitor SDS's for all cleaning chemicals and supplies to meet OSHA regulations
  • Uphold the highest standards of cleanliness, safety, conduct and knowledge of OSHA.
  • Train and develop employees on housekeeping policies, procedures, and OSHA standards.
  • Practice safe work habits, wear protective safety equipment and follow OSHA standards.
  • Used materials and various chemicals/solutions properly according to OSHA'S rules and regulations.
  • Have knowledge of policies and work procedures in handling products according to OSHA.
  • Maintained facility to OSHA standards & conducted tours for and otherwise assisted inspectors.
  • Ensured and enforced regulations and procedures were followed according to OSHA and MSDS.
  • Maintained and followed regulations set by OSHA by providing a safe and healthful workplace
  • Inspect equipment for safety and proper operation in accordance with OSHA regulations.
  • Answer phones and deliver messages and abiding by OSHA and HIPAA standards.
  • Recorded and reported incident and accident reports to OSHA and Workers Comp.

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31. Inventory Control

low Demand
Here's how Inventory Control is used in Housekeeper Supervisor jobs:
  • Supervised operations for 392-room, luxury hotel, including forecasting, inventory control and purchasing.
  • Maintained inventory control timely manner Managed a team of approximately 25 employees
  • Perform inventory control and resolve all service-related issues.
  • Managed hotels Housekeeping Inventory Control and Consumption.
  • Maintained inventory control and processed supply requisitions.
  • Managed inventory control and restocking all cleaning supplies, linens, soap, shampoo, hand lotion and laundry supplies.
  • Supervised five employees, hired, trained and fired employees, maintained inventory control of supplies, ordered materials when needed
  • Maintained strict inventory control and ordered supplies as required to ensure that product was available at all times.
  • Manage cost effective operations, labor management, inventory control, monitor expenses, and budget management.
  • Inspect and documents rooms daily, inventory control of all units before and after check out.
  • Inventory control, inspecting suites daily to ensure proper cleaning, scheduling housekeeper to clean suites.
  • Scheduled employees, created inventory control methods, ordered supplies and maintain budget for department.
  • Assume responsibility for inventory control and the orderliness of the housekeeping storage and supply room.
  • Sound experience in bookkeeping, AP/AR, billing, account reconciliation and inventory control.
  • Inventory control of chemicals, maintaining equipment and ordering and storage of supplies.
  • Improved inventory controls and par levels of housekeeping supplies, stock and inventory.
  • Inventory control of cleaning supplies, motel sheets, towels, etc.
  • Inspect all rooms cleaned by housekeepers, inventory control, and scheduling.
  • Assisted in inventory control and stocking of linens and cleaning supplies.
  • Maintain inventory control, ordering, invoice payment and coded.

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32. Company Standards

low Demand
Here's how Company Standards is used in Housekeeper Supervisor jobs:
  • Detailed attention of property facilities to ensure company standards achieved as well as customer satisfaction.
  • Trained and evaluated personnel in overall marketing abilities according to company standards.
  • Clean effectively and efficiently to company standards.
  • Maintain company standards and customer satisfaction.
  • Maintain company standards regarding cleanliness.
  • Implemented company standards and procedures.
  • Train and supervise other staff in order to be sure that company standards and expectations are met and exceeded.
  • Examine buildings to ensure the work meets company standards, and completed weekly inspection sheets for all building.
  • Inspect rooms after housekeeper cleans them to make sure they are perfect and up to company standards.
  • Assured that all members of the team were completing assignments as was expected through company standards.
  • Cleaned assigned guest rooms in accordance with Company standards to ensure the highest level of cleanliness.
  • Inspect the completed work of employees for conformance to ensure that company standards have been met.
  • Supervised a staff of 24 responsible for cleaning 250 rooms to the high company standards.
  • Develop a list of rooms to clean and inspect rooms for cleanliness per company standards.
  • Perform building and common area upkeep on a daily basis in accordance with company standards.
  • Inspect and help in guest rooms to ensure proper cleaning and company standards were met.
  • Inspect completed work of employees, to ensure conformance of company standards are being met.
  • Inspect guest rooms, guest areas, employee areas are up to company standards.
  • Assign workers their duties and inspect work to maintain that it met company standards.
  • Inspected guest rooms to ensure they met company standards and were ready for guests.

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33. Maintenance Issues

low Demand
Here's how Maintenance Issues is used in Housekeeper Supervisor jobs:
  • Reported maintenance issues to Housekeeping Supervisor as necessary.
  • Followed up on reported maintenance issues immediately.
  • Coordinated maintenance issues to ensure customer satisfaction.
  • Inspect rooms, make sure that room inventory is correct and make sure that the room does not have maintenance issues.
  • Make work orders for maintenance issues in rooms and hotels entirety as well as report emergency maintenance issues to engineering department.
  • Inspect rooms cross train new employees according to OSHA Guidelines, report maintenance issues respond to guest concerns immediately etc.
  • Supervised 14 Housekeepers, assisted with physical supply inventories, ensured any maintenance issues were recorded and performed.
  • Maintain close communication with all departments and report all maintenance issues and perform administrative tasks as needed.
  • Resolved all owner and guest requests and disputes including maintenance issues under extreme conditions and time pressures.
  • Processed maintenance work orders and follow-up to ensure all maintenance issues resolved in timely manner.
  • Identify and report any preventative maintenance issues in public areas and guest rooms to engineering.
  • Handle customer and employee complaints, report maintenance issues, work on scheduling and ordering.
  • Input all maintenance issues in preventative maintenance system for engineering at the end of shift.
  • Keep an open log of any maintenance issues and follow up on solving issue.
  • Identify and report preventative or other maintenance issues in public areas or guest rooms.
  • Carry out lost and found procedures, report any maintenance issues to Engineering Department.
  • Report maintenance concerns to maintenance department as well as assist with maintenance issues.
  • Coordinated with engineering /maintenance department for room maintenance issues, handling guest requests.
  • Inspect areas to insure cleanliness & maintenance issues, coaching employees when required.
  • Inspect common areas and guest rooms for cleanliness and maintenance issues.

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34. Vacant Rooms

low Demand
Here's how Vacant Rooms is used in Housekeeper Supervisor jobs:
  • Inspect the cleaning and servicing of all patient rooms, and inspect all vacant rooms on a daily basis.
  • Return vacant rooms to occupant-ready status with deep cleaning, linen changes, restocking, and trash removal.
  • Inspect vacant rooms; assist with housekeeping; walk floors to make sure rooms are closed
  • Maintain list of vacant rooms that require housekeeping attention before the arrival of future guests.
  • Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
  • Check all cleaned vacant rooms make sure there properly set up correctly then verify etc
  • Checked vacant rooms for condition and possible occupancy, reported any discrepancies to Management.
  • Inspect vacant rooms to ensure the standards were met in the guest rooms.
  • Set up lists for housekeepers, Clean all vacant and non vacant rooms.
  • Report on progress of all vacant rooms under the housekeeping department.
  • Inspect all vacant rooms, and some occupied rooms per section.
  • Inspected all vacant rooms before new guests checked in.
  • Clean and returned vacant rooms to occupant ready status.
  • Cleared vacant rooms of linens and trash.
  • Check vacant rooms daily for guest arrivals.
  • Check all vacant rooms daily to maintain cleanliness
  • Inspect all vacant rooms thoroughly.
  • Check DND rooms, vacant rooms and verify status after approving cleanliness and report rooms out of compliance.
  • check all vacant rooms daily to keep fresh.
  • Checked all vacant rooms according to policy , cleaniness of lobby area and bathrooms.

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35. Personnel Problems

low Demand
Here's how Personnel Problems is used in Housekeeper Supervisor jobs:
  • Resolved performance and personnel problems.
  • Evaluated employee performance, and recommend personnel problems, and to discuss company policies.
  • Organized training programs, resolved personnel problems and evaluate employee's performance.
  • Assisted with cleaning duties as necessary.Conferred with staff to resolve performance and personnel problems,and to dicuss company policies.
  • Confer with staff to resolve performance and personnel problems Establish and implement operational standards and procedures for the departments supervised .
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.

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36. Maintenance Staff

low Demand
Here's how Maintenance Staff is used in Housekeeper Supervisor jobs:
  • Communicate effectively with maintenance staff to ensure timely repair throughout the facility.
  • Communicated effectively with maintenance staff and Front desk.
  • Supervised all housekeeping and maintenance staff, trained all new housekeeping staff, ordered/purchased unit and cleaning supplies, tracked inventory.
  • Hired and trained all housekeepers, Laundry workers and floor maintenance staff in keeping the nursing home germ free.
  • Designed and implemented a plan that greatly improved the productivity of the entire housekeeping and maintenance staff.
  • Budgeted with high standards to better serve the financial qualifications limited to the maintenance staff.
  • Trained/Supervised over 50+ of staff, contacted housekeepers or maintenance staff when guests reported problems.
  • Prepare daily work orders for housekeepers and maintenance staff and follow progress to completion.
  • Carry an active radio to maintain contact with maintenance staff throughout the shift.
  • Work with maintenance staff to ensure timely repair and maintenance throughout the hotel.
  • Assign daily duties to room attendants, houseman, and maintenance staff.
  • Work closely with the maintenance staff and report all maintenance issues.
  • Communicated with maintenance staff to ensure everything is in working order.
  • Plan the work for housekeeping and maintenance staff.
  • Report needed repairs to the maintenance staff.
  • Contacted housekeeping or maintenance staff when guests reported problems.Scheduled housekeeping and laundry staff.
  • Contacted the maintenance staff when guests reportedproblems.
  • Report needed repairs to the maintenance staff Report lost and found articles Manage the day-to-day activities of the housekeeping department.
  • Report lost and found articles Report repairs to maintenance staff Respond to guest complaints

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37. Periodic Inventories

low Demand
Here's how Periodic Inventories is used in Housekeeper Supervisor jobs:
  • Placed housekeeping supplies and equipment orders, took periodic inventories, screened applicants, trained new employees, and recommend dismissals.
  • Make purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees.
  • Purchased supplies and equipment, took periodic inventories, screened applicants, and evaluated employee performances.
  • Take periodic inventories, screen applicants, hire, train new employees, and recommend dismissals.
  • Implement purchase of housekeeping supplies and equipment, and take periodic inventories.
  • Take periodic inventories of Linens, availability of rooms, bookings.
  • Take periodic inventories, screen applicants, train new employees.
  • Assign duties, inspect work, and Take periodic inventories.
  • Assign duties inspect rooms make schedule Take periodic inventories and purchase supplies
  • Purchased supplies and equipment, take a periodic inventories.

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38. Special Requests

low Demand
Here's how Special Requests is used in Housekeeper Supervisor jobs:
  • Planned and scheduled assignments and managed special requests for exceptional guest experience.
  • Follow up on all guest special requests and informs the Assistant Housekeeper-FOH of any guest related issues that require management involvement.
  • Inspect all VIP's and Special Attention rooms, ensuring that all special requests and amenities are ready for arrival.
  • Assigned special guests, and special requests in rooms that suited them, to the best of my ability.
  • Checked all rooms after each housekeeping - checked cleanliness, flowers, fireplace, lighting, special requests.
  • Communicate with Front Desk Agent regarding Guest Special Requests, incoming teams/groups & work together on rooming lists.
  • Communicate with Front Desk, AM managers, and other departments to follow up with guest special requests.
  • Ensured that special requests from guests are carried out in a timely and cost effective manner.
  • Compiled a protocol list of special requests for Peaks' Penthouse (HOA) owners.
  • Responded to guests' special requests in a timely, efficient, and friendly manner.
  • Issue assignments to the staff for special requests and other guest /staff requests.
  • Communicate with alternate shift housekeepers of rooms to be cleaned and special requests.7.
  • Address guest inquiries, special requests, or complaints promptly with positive resolutions.
  • Handle special requests or projects and perform other duties as assigned.
  • Accommodate special requests by customers and other employees quickly and professionally.
  • Perform all special requests in a timely and professional manner.
  • Receive special requests from guests and carry them out.
  • Follow up on any special requests by guest.
  • Responded to all guest complaints and special requests.
  • Accommodated special requests whenever able and possible.

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39. Special Projects

low Demand
Here's how Special Projects is used in Housekeeper Supervisor jobs:
  • Coordinated and supervised special projects and deep cleaning assignments established by management.
  • Completed special projects and reports requested by senior management.
  • Execute any special projects assigned from Executive housekeeper.
  • Perform special projects and other responsibilities as assigned
  • Coordinated all special projects, stripping and waxing of all hard surface flooring, cleaning of carpets, discharge room cleaning.
  • Supervised assigned personnel to accomplish non-routine cleaning and to assist with special projects centered around the activities of the convention center.
  • Complete special projects that directors ask for, stripping & waxing, buffing carpet, and anything else that they ask.
  • Assisted where needed and took on special projects to improve hotel maintenance and ensure optimum service to guests.
  • Assist porters with special projects such as: stripping, waxing, spray buffing and scrubbing floors.
  • Clean up to 16 rooms per day as well as special projects as needed.
  • Manage janitors in office cleaning, floor cleaning, special projects, restroom cleaning.
  • Organized special projects, including the property wide new mattress & bed installation.
  • Planned, coordinated and supervised daily activities and special projects with housekeeping staff.
  • Assign duties for special projects as needed to various areas of the hotel.
  • Assist at all times with housekeeping special projects and emergencies that may arise.
  • Develop, provide tools, properly supervise and execute special projects.
  • Perform property walks and assign special projects to houseman and groundsman.
  • Supervised all day to day cleaning and assigned special projects.
  • Managed work assignment and special projects for housemen as needed.
  • Assign special projects as directed by the Director of Housekeeping.

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40. Floor Care

low Demand
Here's how Floor Care is used in Housekeeper Supervisor jobs:
  • Manage and monitor the Floor Care Staff assigned to the shift to ensure safety, quality control and responsiveness.
  • Manage specialty floor care jobs to completion to ensure all aspects of service are complete to ServiceMaster Standards.
  • Conducted all floor care needs, including but not limited to, waxing, buffing and carpet treatments.
  • Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
  • Checked time cards, provided quality control of all employees work and floor care.
  • Teach employees knowledge of floor care and/or cleaning methods commensurate with my experience.
  • Provide oversight to our nighttime operations as related to specialty floor care services.
  • Possess the expertise to effectively manage specialized floor care jobs, and technicians.
  • Trained new housekeeping staff on the correct cleaning procedures, including floor care.
  • Developed weekly reports, scheduled all floor care, and maintained janitorial equipment.
  • Experienced in Floor care, Carpet Care, Office and lab space upkeep.
  • Completed discharge room cleaning, office cleaning, floor care as needed.
  • Train employees on cleaning new cleaning process and new floor care process.
  • Set up special cleaning projects, floor care and carpet cleaning assignments.
  • Assisted in bed tracking, ordering linens and providing floor care.
  • Train and Supervise employees laundry terminal cleaning and floor care.
  • Ordered and budgeted for all of housekeeping/ floor care supplies.
  • Clean patient rooms, floor care, laundry, scheduling.
  • Schedule shift preform training perform floor care made order purchases
  • General cleaning, buffing waxing and floor care.

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41. Room Assignments

low Demand
Here's how Room Assignments is used in Housekeeper Supervisor jobs:
  • Inspect rooms, inventory, maintained rooms, storage closets, did the schedule for the housekeepers, assigned room assignments.
  • Identify room assignments and type of cleaning required for each room based on codes listed on assignment sheets/work boards.
  • Assigned to Supervise the housekeeping team, making sure that they have their room assignments to clean.
  • Obtain list of rooms to be cleaned according to priority and distribute room assignments to staff.
  • Create housekeeping room assignments every morning as well as generate all opening paperwork.
  • Identify room assignments and type of cleaning required for each room.
  • Trained new employees, and scheduled daily room assignments.
  • Assist with room assignments to ensure proper coverage.
  • Assign daily room assignments and additional cleaning duties.
  • Prepare room assignments and schedule for housekeeping attendants.
  • Provide room assignments to those scheduled each day.
  • Assigned schedules and room assignments for employees.
  • Participated in pre-shift meetings to ensure that room assignments and daily task were executed smoothly and effectively
  • Verify attendance and generate daily reports and assure completeion of room assignments.
  • Wash walls,do laundry, check fire alarms and keep track of the room assignments.Check for fire hazards.
  • Assisted in scheduling and room assignments .

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42. Screen Applicants

low Demand
Here's how Screen Applicants is used in Housekeeper Supervisor jobs:
  • Screen applicants, train new employees Process payroll via timekeeping system, verify accuracy, and correct errors as needed.
  • Screen applicants, train new employees, and recommend dismissals

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43. Marriott

low Demand
Here's how Marriott is used in Housekeeper Supervisor jobs:
  • Performed regular detailed room inspection reports in accordance with Marriott brand requirements.
  • Managed and maintained Marriott Residence Inn high standards of cleanliness throughout hospitality.
  • House Keeping Supervisor: Inspects the cleanliness of the rooms to ensure that they meet the Marriott guidelines.
  • Inspected guest rooms and inspected after inspectors to ensure room cleanliness was up to Marriott standards.
  • Initiated room upgrade programs to maintain Marriott standards and improve hotel's overall quality.
  • Inspect 30 to 40 rooms to ensure that the Marriott brand standards are achieved.
  • Direct a team combined of over 30 associates combined of Marriott and contract associates.
  • Ensured that rooms are cleaned to the Marriott standard each and every day.
  • Train housekeeping staff on all new Marriott initiatives and safety training.
  • Insured all guestrooms met Marriott standards and all guests were happy.
  • Supervised quality control of guestrooms at Courtyard By Marriott hotel.
  • Assist in keeping the upkeep of Marriott brand standards.
  • Inspected rooms to ensure compliance to Marriott standards.
  • Checked the rooms according to Marriott standards.
  • Inspected rooms daily per Marriott standards.
  • Assisted in the roll-out of the new Marriott Bedding package Responsible for the inventory and ordering of HSK supplies
  • Check the rooms after they cleaned them made sure that the rooms were up to the marriott standers.
  • Insured the Marriott Brand Standard were status were communicated to the front desk in a timely manner.
  • Work with Marriott Associates and contracted companies Associates Coached, trained and counseled associates.
  • Coach and counseling the housekeepers that is not following the standard.Marriott International

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44. Personnel Files

low Demand
Here's how Personnel Files is used in Housekeeper Supervisor jobs:
  • Maintain a filing system for personnel files, attendance records, list and other documents.

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45. Physical Condition

low Demand
Here's how Physical Condition is used in Housekeeper Supervisor jobs:
  • Inspected and evaluated physical condition of establishment.
  • Inspected and evaluate the physical condition of facilities to determine the type of work required.
  • Inspect the physical condition of buildings, making certain no safety hazards exist.
  • Inspected physical conditions of rooms to comply with company standards.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.

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46. Room Occupancy

low Demand
Here's how Room Occupancy is used in Housekeeper Supervisor jobs:
  • Completed room attendant schedules to comply with room occupancy forecasts and budget determinations.
  • Prepare reports concerning room occupancy and department expenses.
  • Prepared reports concerning room occupancy and assignments.
  • Compile reports, including room occupancy, payroll and scheduling, to agreed deadlines.
  • Update the system with real time status of room occupancy and the cleaning status.
  • Worked closely with the front office team to settle room occupancy discrepancies.
  • Prepared reports concerning room occupancy, scheduling, payroll, and expenses.
  • Checked boards for room occupancy rates, check-out and staff scheduled.
  • Prepare reports regarding room occupancy, payroll and department expenses.
  • Prepared reports concerning room occupancy and special guest request.
  • Prepare reports concerning room occupancy, staff schedules.
  • Prepare reports concerning room occupancy, payroll.
  • Prepared room occupancy, payroll and inventory reports in a timely fashion for fiscal accountability.

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47. Computer System

low Demand
Here's how Computer System is used in Housekeeper Supervisor jobs:
  • Assist management of the housekeeping computer system and ensure accuracy of input into computer system.
  • 64105*Supervised the Laundry Department* Worked the housekeeping phones and computer system* Managed approximately 20 employees
  • Maintained hotel computer system required weekly reorganization and various other functions.
  • Managed and scheduled preventive maintenance of boilers and computer systems.
  • Check all rooms and make their vacant ready with brand standards for future guest, enter them in to computer system.
  • Clean residential homes, quality check employees at homes, answer phones, set up new clients in computer system.
  • Learned the OPERA computer system for the hotel as well as answering phones, making reservations and customer service.
  • Update computer system with the statuses of rooms to ensure guests check in on time.
  • Inspect all rooms that are serviced by housekeepers while inputting data into computer system.
  • Keep computer system updated with inspected rooms and constant communication with front desk.
  • Performed administrative functions, answering phones and entering client data in computer system.
  • Entered room conditions into computer system, inventory and ordering supplies.
  • Inspect rooms for cleanliness and enter data in computer system.
  • Monitor computer system in order to track cleaning and maintenance.
  • Enter room info into computer system after inspection.
  • Managed Inn computer system and maintain room status.
  • Maintained inventory of supplies on CLS computer system.
  • Set rooms vacancy to the computer system.
  • Updated in computer system of room status.
  • Enter work orders requests on computer system.

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48. Patient Rooms

low Demand
Here's how Patient Rooms is used in Housekeeper Supervisor jobs:
  • Trained and supervised over 16 employees in all facets of housekeeping, including patient rooms, labs and public areas.
  • Clean and disinfect patient rooms, restrooms, beds, and other furniture; Inspect and sanitize all areas.
  • Supervised 28 staff in the cleaning of the patient rooms, as well as the cleaning of the building.
  • Clean patient rooms, surgical areas, offices and waiting areas using cleaning chemicals and disinfectants.
  • Managed disinfection and inspection of patient rooms to ensure no exposure to infection or disease.
  • Cleaned essential parts of the hospital: side areas, patient rooms, surgeries.
  • Reviewed and audited all areas, including the patient rooms to ensure proper preparation.
  • Clean patient rooms, restrooms, stock cleaning supply room, help co-workers.
  • Clean patient rooms, maintained hospital floors and kept carpet clean.
  • Oversee the cleaning and disinfecting of patient rooms and support areas.
  • Maintained patient rooms and other areas in the hospital.
  • Cleaned and refreshed patient rooms for the above departments.
  • Clean patient rooms and activity areas, school bldg.
  • Maintained cleanliness of patient rooms, linen, hallways.
  • Cleaned surgery and delivery rooms, patient rooms.
  • Expedite cleaning of patient rooms including trash removal.
  • Stripped and waxed hospital floors and patient rooms.
  • Clean patient rooms during and after discharge.
  • Inspect patient rooms prior to checking in.
  • Replace drapes in patient rooms when needed.

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49. Sure Rooms

low Demand
Here's how Sure Rooms is used in Housekeeper Supervisor jobs:
  • Supervised the housekeepers, made sure rooms were cleaned correctly, made sure hotel was clean, managed lost and found.
  • End of day make sure rooms are closed, halls are clean and all rooms and paperwork are turned in.
  • Inspect guest room to ensure rooms are up to brand standard on cleanliness and completeness, likewise with common areas.
  • Delegated workload to my team and inspected work to ensure rooms and bathrooms were up to standard.
  • Performed daily room inspection audits to insure rooms are up to hotel and brand standards.
  • Maintained a clean environment, supervised housekeepers and made sure rooms were being cleaned properly.
  • Inspect guest rooms for quality and cleanliness to ensure rooms meet local and company standards.
  • Checked rooms after housekeepers finished made sure rooms were company standard ready for check ins.
  • Assist in making sure rooms are cleaned up to code, deal with some computer skills
  • Will act as coordinator between all departments to ensure rooms are prepared for arrivals.
  • Oversee the duties perform by housekeeping staff ensure rooms are clean and maintain organizing.
  • Worked closely with the sales team to ensure rooms were available for site tours.
  • Prepare rooms for patient admissions and make sure rooms are disinfected properly.
  • Supervised work of housekeeping associates to make sure rooms met brand standards.
  • Check to make sure rooms are being stripped and clean accordingly.
  • Inspected rooms to ensure rooms are cleaned to Hilton's standards.
  • Make sure rooms were clean and ready for guests.
  • Make sure rooms are cleaned to sell/ Schedule staff
  • Inspect and assure rooms cleanliness.
  • Make sure rooms are spotless.

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50. Staff Shortage

low Demand
Here's how Staff Shortage is used in Housekeeper Supervisor jobs:
  • Performed duties as a housekeeper, custodial worker, laundry worker, and covered for staff shortages or other unanticipated occurrences.
  • Demonstrated use and maintenance of equipment as well as performed cleaning duties in cases of emergency or staff shortage.
  • Perform cleaning duties, including servicing rooms and public areas in cases of emergency and staff shortage.
  • Helped in cleaning tasks (in cases of urgent situations or staff shortage).
  • Perform cleaning duties as needed to cover staff shortages or other unanticipated occurrences.
  • Perform cleaning duties in case of emergency or staff shortage.
  • Conducted staff meetings Created rotating work schedule to address emergencies and staff shortages.

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20 Most Common Skill for a Housekeeper Supervisor

Guest Satisfaction36.4%
Housekeepers10.7%
Fold Laundry9.7%
Customer Service5.5%
Public Areas4.7%
Safety Procedures4.5%
Front Desk4.4%
Corrective Action3.2%

Typical Skill-Sets Required For A Housekeeper Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Guest Satisfaction
Guest Satisfaction
30%
30%
2
2
Housekeepers
Housekeepers
8.8%
8.8%
3
3
Fold Laundry
Fold Laundry
8%
8%
4
4
Customer Service
Customer Service
4.6%
4.6%
5
5
Public Areas
Public Areas
3.9%
3.9%
6
6
Safety Procedures
Safety Procedures
3.7%
3.7%
7
7
Front Desk
Front Desk
3.6%
3.6%
8
8
Corrective Action
Corrective Action
2.7%
2.7%
9
9
Room Attendants
Room Attendants
2.4%
2.4%
10
10
Clean Rooms
Clean Rooms
2.2%
2.2%
11
11
Room Inspections
Room Inspections
2.1%
2.1%
12
12
Staff Members
Staff Members
1.9%
1.9%
13
13
Adequate Supplies
Adequate Supplies
1.2%
1.2%
14
14
Hotel Rooms
Hotel Rooms
1.2%
1.2%
15
15
Common Areas
Common Areas
1.1%
1.1%
16
16
In-Service
In-Service
1.1%
1.1%
17
17
Orientation Training
Orientation Training
1.1%
1.1%
18
18
VIP
VIP
1%
1%
19
19
Company Policies
Company Policies
1%
1%
20
20
Office Supplies
Office Supplies
0.9%
0.9%
21
21
Prospective Check-Outs
Prospective Check-Outs
0.9%
0.9%
22
22
Quality Standards
Quality Standards
0.9%
0.9%
23
23
Attractive Rooms
Attractive Rooms
0.8%
0.8%
24
24
Laundry Services
Laundry Services
0.8%
0.8%
25
25
Room Hotel
Room Hotel
0.8%
0.8%
26
26
Check Rooms
Check Rooms
0.8%
0.8%
27
27
Weekly Schedules
Weekly Schedules
0.8%
0.8%
28
28
Room Status
Room Status
0.7%
0.7%
29
29
Daily Operations
Daily Operations
0.7%
0.7%
30
30
Osha
Osha
0.7%
0.7%
31
31
Inventory Control
Inventory Control
0.7%
0.7%
32
32
Company Standards
Company Standards
0.7%
0.7%
33
33
Maintenance Issues
Maintenance Issues
0.6%
0.6%
34
34
Vacant Rooms
Vacant Rooms
0.6%
0.6%
35
35
Personnel Problems
Personnel Problems
0.6%
0.6%
36
36
Maintenance Staff
Maintenance Staff
0.5%
0.5%
37
37
Periodic Inventories
Periodic Inventories
0.5%
0.5%
38
38
Special Requests
Special Requests
0.5%
0.5%
39
39
Special Projects
Special Projects
0.5%
0.5%
40
40
Floor Care
Floor Care
0.4%
0.4%
41
41
Room Assignments
Room Assignments
0.4%
0.4%
42
42
Screen Applicants
Screen Applicants
0.4%
0.4%
43
43
Marriott
Marriott
0.4%
0.4%
44
44
Personnel Files
Personnel Files
0.4%
0.4%
45
45
Physical Condition
Physical Condition
0.4%
0.4%
46
46
Room Occupancy
Room Occupancy
0.4%
0.4%
47
47
Computer System
Computer System
0.4%
0.4%
48
48
Patient Rooms
Patient Rooms
0.4%
0.4%
49
49
Sure Rooms
Sure Rooms
0.4%
0.4%
50
50
Staff Shortage
Staff Shortage
0.4%
0.4%

11,798 Housekeeper Supervisor Jobs

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