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Housekeeping assistant manager skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical housekeeping assistant manager skills. We ranked the top skills for housekeeping assistant managers based on the percentage of resumes they appeared on. For example, 13.2% of housekeeping assistant manager resumes contained cleanliness as a skill. Continue reading to find out what skills a housekeeping assistant manager needs to be successful in the workplace.

15 housekeeping assistant manager skills for your resume and career

1. Cleanliness

Here's how housekeeping assistant managers use cleanliness:
  • Updated room status after approving cleanliness and condition in accordance with departmental standards.
  • Developed and maintained standards for cleanliness and sanitation.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how housekeeping assistant managers use customer service:
  • Supervised staffing levels to ensure, operational needs and financial objectives were met while providing exceptional customer service.
  • Developed and implemented standard operating procedures for quality of housekeeping services and customer service.

3. Front Desk

Here's how housekeeping assistant managers use front desk:
  • Maintained the regular flow and rooms update to better help front desk in providing a timely guest check in.
  • Inspect guest rooms and report work orders to engineering, updating room status on system with front desk department.

4. Guest Satisfaction

Here's how housekeeping assistant managers use guest satisfaction:
  • Coordinate department's activities with other departments to facilitate increased levels of communication and guest satisfaction.
  • Raised awareness of guest satisfaction scores and awarded excellent performance to uphold high department morale.

5. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how housekeeping assistant managers use guest rooms:
  • Maintain effective working relations with all departments to ensure that all issues regarding guest rooms were immediately resolved and handled properly.
  • Managed Housekeeping staff and maintenance staff of 200 in two adjoining five- and three- star hotels with over 1,200 guest rooms.

6. Public Restrooms

Public restrooms are facilities or structures located on private or public property equipped with washbowls, urinals, or toilets.

Here's how housekeeping assistant managers use public restrooms:
  • Scheduled cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, and elevators.

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7. Corrective Action

Here's how housekeeping assistant managers use corrective action:
  • Monitored/assessed performance of myself and other individuals to make improvements or take corrective action.
  • Investigate concerns regarding housekeeping and take corrective actions.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how housekeeping assistant managers use payroll:
  • Assist the Housekeeping Manager with payroll and disciplinary issues
  • Create weekly schedule, update or correct payroll, check inventory and order product for 289 rooms, laundry and lobby.

9. Room Attendants

Here's how housekeeping assistant managers use room attendants:
  • Supervised efficient working of housekeeping supervisor and room attendants.
  • Provide direction and support to Room Attendants and Housemen, ensuring the Housekeeping Department runs in a smooth and efficient manner.

10. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how housekeeping assistant managers use quality standards:
  • Ensured the achievement of departmental productivity objectives and quality standards.
  • Guide and develop 50+ associates while maintaining daily operational/quality standards.

11. OSHA

Here's how housekeeping assistant managers use osha:
  • Handle various cleaning solvents and chemicals while complying with all regulations of OSHA, EPA, and other State Health Departments.
  • Enforced safety and healthcodes required by OSHA law.

12. Guest Service

Here's how housekeeping assistant managers use guest service:
  • Increased communications between departments to provide better guest service and improve efficiency by implementing daily departmental email and status reports.
  • Write and reviewed scheduling with Executive Housekeeper to maintain staffing levels to provide exceptional guest service.

13. Safety Standards

Here's how housekeeping assistant managers use safety standards:
  • Ensured cleaning equipment was maintained and stored properly * Cleaned and sanitized labor and delivery rooms * Maintained safety standards of facility
  • Enforce all company policies including MOM's, compliance regulations, environmental policies and workplace safety standards on the assigned decks.

14. Commercial Cleaning

Here's how housekeeping assistant managers use commercial cleaning:
  • Supervised cleaning crews with commercial cleaning activities through-out the Chicago-land area.
  • Supervised 10 employees, overseeing scheduling, quality control, and payroll issues of a commercial cleaning company.

15. Clean Rooms

As the name suggests, clean rooms are scientifically cleansed from microbes, dirt particles, and many other pollutants. It has a shallow level of external particles and is useful in the manufacturing and engineering of products. Since chemical reactions and scientific procedures can be affected by outside factors, they provide dirt and an interaction-free environment where scientific manufacturing can occur. Clean rooms are beneficial in various industries, including the aerospace, optics, and nanotechnology industries.

Here's how housekeeping assistant managers use clean rooms:
  • Clean rooms, clean restrooms, wash/dry sheets, replace sheets, take out trash, and shampoo carpets
  • Print out room reports, fold laundry, stock storage rooms, check housekeepers clean rooms
top-skills

What skills help Housekeeping Assistant Managers find jobs?

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List of housekeeping assistant manager skills to add to your resume

Housekeeping assistant manager skills

The most important skills for a housekeeping assistant manager resume and required skills for a housekeeping assistant manager to have include:

  • Cleanliness
  • Customer Service
  • Front Desk
  • Guest Satisfaction
  • Guest Rooms
  • Public Restrooms
  • Corrective Action
  • Payroll
  • Room Attendants
  • Quality Standards
  • OSHA
  • Guest Service
  • Safety Standards
  • Commercial Cleaning
  • Clean Rooms
  • Room Inspections
  • VIP
  • Exceptional Guest
  • Patient Rooms
  • Housemen
  • Guest Complaints
  • Excellent Guest
  • Floor Supervisors
  • Industrial Cleaning
  • Public Spaces
  • Marriott
  • Hotel Guests
  • Ensure Cleanliness
  • Hotel Policies
  • Disciplinary Actions
  • Housekeeping Management
  • Vacant Rooms
  • Taking Inventory
  • Performance Evaluations
  • Room Hotel
  • Room Assignments
  • Guest Issues
  • Customer Complaints
  • Hotel Standards
  • Laundry Room
  • Inventory Control
  • Guest Request
  • Maintenance Issues
  • Personnel Actions
  • Check Rooms

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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