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Become A Housekeeping Coordinator

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Working As A Housekeeping Coordinator

  • Communicating with Supervisors, Peers, or Subordinates
  • Guiding, Directing, and Motivating Subordinates
  • Getting Information
  • Resolving Conflicts and Negotiating with Others
  • Organizing, Planning, and Prioritizing Work

  • $42,000

    Average Salary

What Does A Housekeeping Coordinator Do At Penn National Gaming

* Ensure adequate staffing for the day’s workload and the next day’s workload, using forecast and productivity guidelines, making any adjustments necessary to cover for call-offs or fluctuation in occupancy.
* Prepare “Opening the House” duties, i.e. run LMS Housekeeping Section Report and assign work assignment to Housekeepers according to their sections.
* Run turndown report and assign to appropriate team members.
* Hand out master keys and sign out sheets to Housekeepers and Housemen and collect and secure master keys at end of team members’ shift.
* Answer all calls whether on the telephone or on the radio in a quick and professional manner.
* Ensure all guest requests are handled and delivered promptly and the guest request log is maintained accurately.
* Throughout the day, provide room status updates to Housekeepers, including advising them of any late check-outs, stay-overs or early departures.
* Perform random room inspections using the standard Housekeeping Room Inspection sheet and forward to management once complete.
* Track and assign rooms that are due for preventative maintenance.
* Communicate with Front Desk on the status of guest rooms to ensure accurate and timely reporting on room availability.
* Ensure all discrepant rooms are resolved with the Front Desk.
* Receive and record all lost articles found in the hotel.
* Maintain the Lost and Found Article log, Inquiry Log, and the Mailing Log to track these items.
* Able to fill in at any Housekeeping position if needed.
* Serve as a role model by projecting a professional image at all times.
* Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
* Handle customer enquiries and support all customer service programs.
* Understand and adhere to regulatory, department and company policies and procedures.
* Protect and preserve assets of the company

What Does A Housekeeping Coordinator Do At Omni Hotels

* Open Housekeeping department.
* Respond to all phone calls/requests from guests and other departments.
* Monitor computer system, PMS, stats., synergy prompt response calls.
* Monitor office supply inventory and report any deficiencies to Housekeeping Managers.
* Maintain clear and efficient communication with the Front Desk and Engineering.
* Maintain cleanliness and organization in department.
* Dispatch specific requests to floor supervisors and runners.
* Oversee hourly housekeeping reports.
* Ensure extra rooms and rollaway beds are logged and paid accurately and on time.
* Maintain key inventory.
* Have keys remade when they are not working.
* Log and calculate outside labor hours to assist Housekeeping Management with accurate billing.
* Prepare paper work for next day opening and verify schedules.
* Complete any special projects that might be assigned.
* Knowledge of hotel, facilities and events.
* To ensure that hotel, guest and associates are maintained in a safe and secure environment

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Average Length of Employment
Executive Housekeeper 3.5 years
Coordinator 2.7 years
Housekeeping Assistant 2.3 years
Coordinator Assistant 2.2 years
Housekeeping Inspector 2.1 years
Room Inspector 2.1 years
Housekeeping Coordinator 2.0 years
Housekeeping Staff 1.9 years
Top Careers Before Housekeeping Coordinator
Cashier 12.3%
Customer Service Representative 8.5%
Housekeeper 8.2%
Sales Associate 7.9%
Front Desk Agent 7.3%
Administrative Assistant 7.0%
Housekeeper Supervisor 5.8%
Receptionist 4.7%
Internship 4.4%
Server 4.4%
Assistant Manager 4.4%
Front Desk Supervisor 3.2%
Room Attendant 3.2%
Manager 3.2%
Guest Services Agent 2.9%
Supervisor 2.6%
Waitress 2.6%
Office Assistant 2.6%
Executive Housekeeper 2.3%
Hostess 2.3%
Top Careers After Housekeeping Coordinator
Housekeeper Supervisor 17.1%
Housekeeping Manager 11.2%
Customer Service Representative 7.7%
Cashier 7.0%
Administrative Assistant 6.6%
Executive Housekeeper 5.9%
Front Desk Agent 4.9%
Housekeeper 4.9%
Sales Associate 3.8%
Office Assistant 3.5%
Housekeeping Director 3.1%
Office Manager 2.8%
Receptionist 2.8%
Supervisor 2.8%
Room Attendant 2.8%
Certified Nursing Assistant 2.8%
Manager 2.8%
Volunteer 2.4%
Internship 2.4%
Server 2.4%

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Top Skills for A Housekeeping Coordinator

  1. Guest Satisfaction
  2. Front Desk
  3. Payroll
You can check out examples of real life uses of top skills on resumes here:
  • Provided prompt service resolution to guest satisfaction.
  • Coordinate with Front Desk and Sales Managers about special requests for suites, show rooms, double beds, etc.
  • Managed daily office operations overseeing and performed many office procedures like employee payroll, Handling guest requests, and administrating projects.
  • Listen attentively to caller needs to ensure a positive customer service experience.
  • Check all guest laundry going out for express or overnight service for defects/damages.

Housekeeping Coordinator Demographics

Gender

Female

57.7%

Male

22.6%

Unknown

19.7%
Ethnicity

White

52.2%

Hispanic or Latino

27.9%

Black or African American

10.2%

Asian

6.4%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

64.0%

Russian

12.0%

French

8.0%

German

4.0%

Dakota

4.0%

Arabic

4.0%

Korean

4.0%
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Housekeeping Coordinator Education

Schools

University of Phoenix

14.9%

Johnson & Wales University

10.4%

Miami Dade College

7.5%

Katharine Gibbs School

6.0%

Delgado Community College

6.0%

Valencia College

6.0%

University of Central Florida

4.5%

State University of New York Purchase

4.5%

Kaplan University

4.5%

Tidewater Community College

4.5%

Purdue University

4.5%

University of Arkansas, Fayetteville

3.0%

James Madison University

3.0%

New York City College of Technology of the City University of New York

3.0%

University of Puerto Rico - Carolina

3.0%

Florida Technical College

3.0%

Florida State College at Jacksonville

3.0%

Liberty University

3.0%

State University of New York College at Cortland

3.0%

Bronx Community College of the City University of New York

3.0%
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Majors

Business

20.1%

Hospitality Management

15.5%

Health Care Administration

13.2%

Management

5.5%

Criminal Justice

5.5%

Accounting

4.6%

Liberal Arts

3.7%

Psychology

3.7%

Computer Science

2.7%

Nursing

2.7%

Social Work

2.7%

Marketing

2.7%

Culinary Arts

2.3%

General Studies

2.3%

English

2.3%

Communication

2.3%

Graphic Design

2.3%

Computer Information Systems

2.3%

Education

1.8%

Medical Assisting Services

1.8%
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Degrees

Bachelors

35.0%

Other

33.2%

Associate

16.9%

Certificate

7.1%

Masters

5.6%

Diploma

1.8%

License

0.3%
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