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Working As A Housekeeping Coordinator

  • Communicating with Supervisors, Peers, or Subordinates
  • Guiding, Directing, and Motivating Subordinates
  • Getting Information
  • Resolving Conflicts and Negotiating with Others
  • Organizing, Planning, and Prioritizing Work
  • $41,000

    Average Salary

What Does A Housekeeping Coordinator Do At Penn National Gaming

* Ensure adequate staffing for the day’s workload and the next day’s workload, using forecast and productivity guidelines, making any adjustments necessary to cover for call-offs or fluctuation in occupancy.
* Prepare “Opening the House” duties, i.e. run LMS Housekeeping Section Report and assign work assignment to Housekeepers according to their sections.
* Run turndown report and assign to appropriate team members.
* Hand out master keys and sign out sheets to Housekeepers and Housemen and collect and secure master keys at end of team members’ shift.
* Answer all calls whether on the telephone or on the radio in a quick and professional manner.
* Ensure all guest requests are handled and delivered promptly and the guest request log is maintained accurately.
* Throughout the day, provide room status updates to Housekeepers, including advising them of any late check-outs, stay-overs or early departures.
* Perform random room inspections using the standard Housekeeping Room Inspection sheet and forward to management once complete.
* Track and assign rooms that are due for preventative maintenance.
* Communicate with Front Desk on the status of guest rooms to ensure accurate and timely reporting on room availability.
* Ensure all discrepant rooms are resolved with the Front Desk.
* Receive and record all lost articles found in the hotel.
* Maintain the Lost and Found Article log, Inquiry Log, and the Mailing Log to track these items.
* Able to fill in at any Housekeeping position if needed.
* Serve as a role model by projecting a professional image at all times.
* Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
* Handle customer enquiries and support all customer service programs.
* Understand and adhere to regulatory, department and company policies and procedures.
* Protect and preserve assets of the company

What Does A Housekeeping Coordinator Do At Omni Hotels

* Open Housekeeping department.
* Respond to all phone calls/requests from guests and other departments.
* Monitor computer system, PMS, stats., synergy prompt response calls.
* Monitor office supply inventory and report any deficiencies to Housekeeping Managers.
* Maintain clear and efficient communication with the Front Desk and Engineering.
* Maintain cleanliness and organization in department.
* Dispatch specific requests to floor supervisors and runners.
* Oversee hourly housekeeping reports.
* Ensure extra rooms and rollaway beds are logged and paid accurately and on time.
* Maintain key inventory.
* Have keys remade when they are not working.
* Log and calculate outside labor hours to assist Housekeeping Management with accurate billing.
* Prepare paper work for next day opening and verify schedules.
* Complete any special projects that might be assigned.
* Knowledge of hotel, facilities and events.
* To ensure that hotel, guest and associates are maintained in a safe and secure environment

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Top Skills for A Housekeeping Coordinator

  1. Guest Satisfaction
  2. Front Desk
  3. Guest Laundry
You can check out examples of real life uses of top skills on resumes here:
  • Delegated and distributed inspector and housekeeper schedules to meet maximum productivity and guest satisfaction for more than 130 luxury home properties.
  • Coordinate with Front Desk and Sales Managers about special requests for suites, show rooms, double beds, etc.
  • Check all guest laundry going out for express or overnight service for defects/damages.
  • Listen attentively to caller needs to ensure a positive customer service experience.
  • Performed daily room inspections and quarterly reviews for room attendants to acknowledge performance abilities and growth potential.

Housekeeping Coordinator Demographics

Gender

Female

66.1%

Male

24.9%

Unknown

8.9%
Ethnicity

White

52.2%

Hispanic or Latino

27.9%

Black or African American

10.2%

Asian

6.4%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

64.0%

Russian

12.0%

French

8.0%

German

4.0%

Dakota

4.0%

Arabic

4.0%

Korean

4.0%
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Housekeeping Coordinator Education

Schools

Miami Dade College

11.9%

Katharine Gibbs School

9.5%

Johnson & Wales University

9.5%

Valencia College

7.1%

State University of New York Purchase

7.1%

University of Arkansas, Fayetteville

4.8%

Lower Columbia College

4.8%

Pensacola State College

4.8%

Kaplan University

4.8%

East Carolina University

4.8%

Texas Christian University

4.8%

Dabney S Lancaster Community College

4.8%

John Tyler Community College

4.8%

Chesapeake College

2.4%

Saint Louis Community College

2.4%

Baker College of Muskegon

2.4%

Baker University

2.4%

Central Christian College of Kansas

2.4%

Bucks County Community College

2.4%

Bryant & Stratton College-Buffalo

2.4%
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Majors

Hospitality Management

24.3%

Business

17.4%

Management

6.3%

Criminal Justice

6.3%

Health Care Administration

4.9%

Accounting

4.9%

Nursing

4.2%

Communication

3.5%

Psychology

2.8%

Marketing

2.8%

Graphic Design

2.8%

English

2.8%

Liberal Arts

2.8%

Nursing Assistants

2.1%

Culinary Arts

2.1%

Medical Assisting Services

2.1%

Computer Science

2.1%

Medical Technician

2.1%

General Studies

2.1%

Computer Information Systems

2.1%
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Degrees

Bachelors

31.8%

High School Diploma

27.6%

Associate

20.5%

Certificate

11.7%

Diploma

5.0%

Masters

2.9%

License

0.4%
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Updated May 18, 2020