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Housekeeping department worker skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical housekeeping department worker skills. We ranked the top skills for housekeeping department workers based on the percentage of resumes they appeared on. For example, 23.6% of housekeeping department worker resumes contained guest rooms as a skill. Continue reading to find out what skills a housekeeping department worker needs to be successful in the workplace.

10 housekeeping department worker skills for your resume and career

1. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how housekeeping department workers use guest rooms:

Hired to assist with opening of brand new hotel, 168 guest room & suites, $19M conversion project.
Replaced all guest rooms' supplies and stationary to management's standard.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how housekeeping department workers use customer service:

Greeted guest, translated, and provided excellent customer service * Cleaned, organized and performed various maintenance tasks
Provide Extraordinary Customer Service to Tens of Thousands who enter the Webb Center Daily.

3. Front Desk

Here's how housekeeping department workers use front desk:

Communicated regularly with front desk associates to update them about ready to sell rooms.
Head housekeeper/ housekeeper laundry front desk light maintenance

4. Floor Care

Floor care refers to proper cleaning and maintenance of floors. If not done properly, dirt, grime, and grit on the floor can cause tripping hazards. Falls and slips triggered by such floors could even result in expensive legal suits.

Here's how housekeeping department workers use floor care:

Supervised and maintained all aspects of floor care and office cleaning.
Performed general environmental services, especially floor care

5. Patient Rooms

In a healthcare facility, the rooms that are specifically designed to provide a healthy and nurturing environment to a patient are called patient rooms. Patient rooms are equipped with all the basic medical appliances such as patient beds, ventilators, electrocardiograms, etc. Patients prior to or after surgery reside in the patient rooms that helps in recovering the health to normal.

Here's how housekeeping department workers use patient rooms:

Clean patient rooms upon checkout,daily room cleanings,cleaned offices and nurse stations.
Cleaned patient rooms Cleaned nursery Cleaned OR rooms Swept and mopped hallways Washed handrails

6. Infection Control

Infection control describes the principles and practices used in hospitals and other healthcare facilities to control and minimize the spread of infections with the aim of lowering rates of infection. Infection control refers to the process of detecting and controlling pathogens in order to reduce their spread.

Here's how housekeeping department workers use infection control:

Assist in daily housekeeping functions and tasks as assigned and follow established safety precautions and infection control procedures.
Performed specific daily housekeeping tasks as assigned; isolation cleaning in accordance to infection control procedures.

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7. Clean Linen

Here's how housekeeping department workers use clean linen:

Organize clean linens into the proper location.
Collected and washed laundry* Distributed clean linens/clothes* Maintained suitable/sanitary work environment

8. Residents Rooms

Here's how housekeeping department workers use residents rooms:

Clean residents rooms as well as Libby and conference rooms.
Cleaned residents rooms made beds.

9. Guest Satisfaction

Here's how housekeeping department workers use guest satisfaction:

Developed the highest level of guest service while interacting with guests, to ensure guest satisfaction.
Responded quickly guests and teammates to ensure total guest satisfaction and quality, while performing standard duties.

10. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how housekeeping department workers use telephone calls:

Post charges, such those for rooms, food, or telephone calls, to ledgers manually or by computer.
Post charges such as room charge, telephone calls, or movie rentals by using the computer system.

What skills help Housekeeping Department Workers find jobs?

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List of housekeeping department worker skills to add to your resume

The most important skills for a housekeeping department worker resume and required skills for a housekeeping department worker to have include:

Guest Rooms
Customer Service
Front Desk
Floor Care

Patient Rooms
Infection Control
Clean Linen
Residents Rooms

Guest Satisfaction
Telephone Calls

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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