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Become A Housekeeping Director

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Working As A Housekeeping Director

  • Communicating with Supervisors, Peers, or Subordinates
  • Guiding, Directing, and Motivating Subordinates
  • Getting Information
  • Resolving Conflicts and Negotiating with Others
  • Organizing, Planning, and Prioritizing Work
  • $37,710

    Average Salary

What Does A Housekeeping Director Do At Brookdale Senior Living

* Manage housekeeping staff and coordinates staffing schedules to ensure the proper cleaning of offices, public spaces, residential apartments, and community grounds
* Plan and schedule cleaning programs, including but not limited to annuals, move-in preparations, and carpet cleaning
* Oversee and monitor inventory control systems for all supplies, chemicals, and equipment
* Ensure staff is trained on the safe handling of cleaning chemicals in accordance with department guidelines and ensures compliance with local, state, and federal safety standards, MSDS, OSHA, EPA and other applicable rules and regulations
* May assist housekeeping staff with cleaning duties, including cleaning floors, restrooms, kitchens, and other areas as needed

What Does A Housekeeping Director Do At Kimpton Hotels

* Select, staff, recruit, hire, and train qualified housekeeping candidates.
* Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
* Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
* Schedule cleaning for periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
* Schedule cleaning of all meeting rooms after a completed function.
* Schedule deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
* Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
* Read front desk log book for the pertinent housekeeping information.
* Obtain all housekeeping reports and messages from the front desk and PBX departments.
* Confirm all housekeeping staff members have arrived or find substitutes for absence employees.
* Prepare room assignment for the attendants.
* Distribute room assignments and keys.
* Check floors periodically, update the current room status, and identify opportunities for House person service.
* Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.
* Answer the department telephone to respond quickly to requests from guests.
* Check hotel's computer for information concerning room status and enter updated room status.
* Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
* Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.
* Orient and familiarize new personnel with hotel facilities and operating hours.
* Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
* Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies.
* Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.
* Forecast monthly expenses accurately.
* Manage checkbook effectively.
* Prepare annual housekeeping budget.
* Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners.
* Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.
* Submits requests for repair of cleaning equipment.
* Requisitions or purchases other supplies and equipment for hotel room honor bars, toiletries, and paper products.
* Supervisory Responsiblities:
* Manages all employees in the Housekeeping Department.
* Is responsible for the overall direction, coordination, and evaluation of this unit.
* Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
* Responsibilities include interviewing, hiring, and training, employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

What Does A Housekeeping Director Do At Confidential

* Responsible for the accuracy and timeliness of financial data and statistics.
* Control expenses within area of responsibility.
* Develop and recommend department operating budget and ensure the department operates within budget.
* Evaluate and justify supplies, equipment, and purchases as needed.
* Coordinate housekeeping activities with other

What Does A Housekeeping Director Do At Marriott

* Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained.
* Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry.
* Directs and works with team to successfully execute all housekeeping operations.
* Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
* Ensures that standards and procedures are being followed.
* CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area.
* OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
* CORE WORK ACTIVITIES Managing Housekeeping Operations Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
* Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
* Inventories stock to ensure adequate supplies.
* Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
* Ensures compliance with all housekeeping policies, standards and procedures.
* Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.
* Managing Departmental Costs Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
* Understands the importance of departments operation on the overall property financial goals and educates staff on details as appropriate.
* Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
* Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
* Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
* Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints effectively.
* Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
* Empowers employees to provide excellent customer service.
* Develops goals and expectations for direct report managers.
* Celebrates successes and publicly recognizes the contributions of team members.
* Reviews employee satisfaction results to identify and address employee problems or concerns.
* Communicates expectations, recognizes performance, and produces desired business results.
* Conducting Human Resources Activities Ensures property policies are administered fairly and consistently.
* Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
* Establishes goals and objectives for all areas of responsibility.
* Directs staff to strive for continuous improvement in all areas of responsibility.
* Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
* Manages employee progressive discipline procedures for areas of responsibility.
* Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
* Ensures employees are treated fairly and equitably.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=180001Y5 Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin

What Does A Housekeeping Director Do At The Walt Disney Company

* Lead a team of salaried direct reports and hourly Cast Members in the execution of processes and procedures to exceed Guest expectations and to deliver consistent cleanliness and high quality Guest Service
* Conduct quality checks on rooms and common areas to ensure an excellent guest experience and to identify areas to coach/mentor the team
* Responsible to ensure daily pre-shift meetings are conducted as well as personally conducting daily briefings meetings to communicate relevant Guest, Cast or business information in a timely manner
* Coordinate and execute local projects, monitoring operational impact, readiness and schedules while balancing competing priorities and unplanned day-to-day situations.
* Attend grievance hearings with collective bargaining units and union business agents if Housekeeping Director is not available.
* Foster an environment supporting the delivery of the Four Keys Basics (safety, courtesy, show and efficiency), 4 E's (empowered leaders, engaged Cast, exceptional service and evolved product) and models the Disney Leader Basics.
* Make day-to-day operational decisions that benefit Guests, Cast Members and the business.
* What We’re Looking for:
* years of experience in Housekeeping or Custodial
* Demonstrated strong partnering and Guest Service skills
* Demonstrated coaching and leadership skills
* Proven experience and strong understanding of working in a union environment
* Demonstrated strong interpersonal skills and positive attitude with the ability to serve as a role model for performance excellence
* Demonstrated follow-through skills and attention to details
* Demonstrated ability to manage conflict/resolution
* Ability to be flexible with work schedule, including weekends and holidays
* Able to lift 17 pounds and push/pull up to 85 pounds
* Able to bend, flex and walk for extended periods of time
* Knowledge of chemicals, materials, cleaning technique and equipment
* Computer proficiency within a Windows environment and willingness to learn new software applications
* High School degree or equivalent
* How to Stand Out:
* Experience using Room Expeditor/Optimization tools such as REX, HotSOS, etc.
* Multilingual skills desired particularly in Spanish and/or Haitian Creole

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Housekeeping Director Demographics

Gender

  • Male

    52.8%
  • Female

    45.1%
  • Unknown

    2.1%

Ethnicity

  • White

    74.1%
  • Hispanic or Latino

    16.4%
  • Asian

    6.9%
  • Unknown

    1.9%
  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    62.5%
  • German

    6.9%
  • French

    6.9%
  • Italian

    5.6%
  • Portuguese

    4.2%
  • Russian

    2.8%
  • Chinese

    1.4%
  • Mandarin

    1.4%
  • Ukrainian

    1.4%
  • Dutch

    1.4%
  • Greek

    1.4%
  • Carrier

    1.4%
  • Polish

    1.4%
  • Arabic

    1.4%
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Housekeeping Director

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Housekeeping Director Education

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Real Housekeeping Director Salaries

Job Title Company Location Start Date Salary
Director of Housekeeping Mercer 1 LLC New York, NY Jan 15, 2011 $95,000
Director of Housekeeping Mandarin Oriental, Washington Washington, DC Sep 10, 2013 $75,000
Director of Housekeeping Columbia Sussex Management, LLC Anchorage, AK Dec 24, 2015 $70,429
Director of Housekeeping Columbia Sussex Management LLC Chicago, IL Nov 11, 2016 $65,000
Director of Housekeeping Columbia Sussex Management LLC Bloomington, MN Mar 12, 2016 $65,000
Director of Housekeeping Operations Broken Sound Club Inc. Boca Raton, FL Oct 01, 2010 $65,000
Director of Housekeeping Crossroads Hospitality Management Company, LLC Itasca, IL Nov 15, 2014 $58,000
Director of Housekeeping Columbia Sussex Management LLC Bloomington, MN Dec 02, 2013 $50,000
Director of Housekeeping Columbia Sussex Management, LLC Carefree, AZ Jan 03, 2016 $49,440
Director of Housekeeping Columbia Sussex Management, LLC Anchorage, AK Jan 03, 2016 $49,440
Director of Housekeeping Columbia Sussex Management LLC Anchorage, AK Oct 14, 2014 $48,000
Director of Housekeeping Columbia Sussex Management LLC Bloomington, MN Jan 25, 2013 $48,000
Director of Housekeeping Columbia Sussex Management LLC Oklahoma City, OK Jul 03, 2012 $48,000
Director of Housekeeping Columbia Sussex Management LLC New Orleans, LA Dec 03, 2010 $48,000
Director of Housekeeping Interstate Management Company, LLC Washington, DC Dec 01, 2010 $45,000 -
$65,000
Director of Housekeeping Crossroads Hospitality Management Company, LLC Washington, DC Dec 01, 2010 $45,000 -
$65,000

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Top Skills for A Housekeeping Director

LaundryDepartmentGuestRoomsPayrollSuperviseSafetyProceduresPublicAreasFacilityLinenInventoryGuestSatisfactionScoresDailyOperationsHousekeepersHotelRoomsPublicSpaceOshaCustomerServiceRoomAttendantsPInventoryControlGuestServiceFrontDesk

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Top Housekeeping Director Skills

  1. Laundry Department
  2. Guest Rooms
  3. Payroll
You can check out examples of real life uses of top skills on resumes here:
  • Manage the daily operations of the Housekeeping and Laundry departments of a 309 room hotel with 35,000+sq.ft.
  • Conduct inspections of guest rooms and provide feedback to room attendants, housemen and the supervisor team.
  • Oversee hiring, payroll, scheduling, inventory, training, and labor budgets for the department.
  • Supervised staff of 100+ employees responsible for over 3 million square feet.
  • Instructed staff on proper safety procedures and handling of hazardous/infectious materials.

Top Housekeeping Director Employers

Housekeeping Director Videos

How to become a Hotel Manager - Chapter 1

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