Housekeeping director job description

The Jefferson in Washington D.C. is currently recruiting for a Director of Housekeeping to join our highly acclaimed and award winning hotel.

The Jefferson, Washington D.C. has been named one of the top hotels in Washington, D.C. and presents this exciting opportunity for someone who is interested in growing within a setting that finds delight in the details that take our guests experience beyond expectation.

The position of Director of Housekeeping oversees the day-to-day operations and implementing processes and procedures within the Housekeeping department so that the guest’s experience is enhance by flawless service and presentation of our guest areas. Additional responsibilities include but are not limited to:

Managing the operations within the housekeeping department and ensuring the product quality of the hotel in accordance with hotel standards.

Ensure consistent cleanliness standards are applied and maintained throughout the hotel in excellent and spotless condition.

Conduct inspections of guest rooms/public spaces/ back of the house areas and provide feedback to the employees.
Participate in the recruiting, training, and development of the departments employees. Manage financial aspects of the operation including budgeting, forecasting, purchasing and inventory controls. Coordinate activities with other hotel departments, specifically the Front Desk, Room Service, and Engineering in order to facilitate increased levels of communication and guest satisfaction. Responsible for scheduling/ payroll, inventory and other departmental duties. Conduct pre-shift meetings and review all information pertinent to the daily activities.
Specific position requirements include but are not limited to:
Minimum 5 years’ managerial experience in a luxury hotel. Thorough understanding of housekeeping and laundry operations. A demonstrated ability to lead a diverse workforce with a passion for service. Service oriented style with professional presentations skills. Able to prioritize multiple tasks, exercise good judgment in making decisions, handle stress in a fast-paced work environment and have a sense of urgency to complete projects and be detail oriented. Previous union experience is a plus. Proficient with Ms Office (Word, Excel), Opera, and Payroll software. This position requires scheduling flexibility to include working nights, weekends, and/or holidays.
Independently owned and operated, The Jefferson, Washington DC, offers competitive wages and the following generous benefits!
Paid Time Off. 401k Match 2 Medical Plan Offerings with generous employer contributions. Dental & Vision Insurance. Flexible Spending Account. Life Insurance. Short-Term & Long-Term Disability Insurance. Employee Assistance Program. Commuter Benefit Program. Discounted Gym Membership.
We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Housekeeping Director Position at this location require a COVID-19 vaccination.

Exceptions permitted in lieu of Covid 19 Vaccinations

Housekeeping Director Salary: Based on Experience

Housekeeping Director Shifts: Day Shift Monday - Friday

Benefits:

• Uniforms Provided
• 401K
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Direct Deposit

If you are looking for a rewarding opportunity and want to work for a healthcare company who genuinely cares about the people they employee and serves – Lucent Group is the employer for you.

Here at Lucent Group our employees are family. We take extraordinary pride in providing a workplace that fosters inclusion and collaboration.

Our contract management company seeking experienced Housekeeping Director for a long-term care facility. Housekeeping Director position is responsible for overseeing the housekeeping and laundry services to ensure facility standards. Staff in compliance with state / federal guidelines and follow facility policies and procedures under the direction of the Regional Manager, Vice President of Operations, and facility management. Housekeeping Director with experience in long-term care or healthcare preferred.

Housekeeping Director Responsibilities and Duties

· Responsible for the cleanliness, laundry, and sanitation of the facility.

· Reviews daily staffing to ensure adequate coverage for all areas of responsibility.

· Conducts environmental rounds in areas of responsibility, paying particular attention to restrooms and corridors; ensures that there is full compliance with standards of cleanliness and that needed equipment and supplies are available.

· Conducts random inspections, documenting a minimum of seven per day.

· Coaches staff based on inspection findings

· Directs and supervises that work activities of staff in areas of responsibility; assigns and schedules all special projects as needed.

· Maintains established staff hours based on the Par levels assigned to the department.

· Conducts training in Lucent Group housekeeping and laundry services cleaning policies and procedures for new hires and incumbent staff.

· Tracks and ensures completion of all required learning requirements of all direct reports.

· Works with client, facility departments and leaders to deliver all assigned projects.

· Maintains supplies and materials as required in sufficient quality for proper use.

· Interviews, hires, orients, trains, in-services, evaluates, disciplines, and discharges employees within human resources policies and procedures.

· Provides evaluations on staff members at appropriate dates based on employment status. Carrie out all disciplinary procedures and supervises training sessions necessary to increase job knowledge and productivity.

· Maintain cooperative relationships with all facility personnel. Develop and maintains effective working relationships with inter-disciplinary team, Administration, and front-line personnel.

Housekeeping Director Qualifications

· No formal education required. High school diploma is desirable.

· Ability to reads and writes in the English language is essential.

· Ability to provide and follow oral, written, and verbal instructions is vital.

· Familiar with cleaning protocols of the various isolation types

· Ability to work in a healthcare environment and conduct themselves professionally and appropriately as required

· Minimum of 2 years of environmental services or housekeeping and laundry experience.

If you feel that the above Housekeeping Director description speaks directly to your strengths and capabilities, then please apply today.

Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.
Job Description
Act independently as MOD, covering morning and evening shifts.Supervise all front office staff including front desk, communications, uniform services and concierge.Offer MOD support to other unsupervised departments as needed.Act as Travel pass champion.Distribute minutes and conduct Manager's Meeting.Oversee VIP arrivals.Perform VIP Escorts.Act as Lobby AmbassadorTrack and follow up on in-house guest challenges.Resolve guest related issues.Liaison with other departments to ensure guest satisfaction.Assist with post-stay guest follow up.Perform Property rounds.Act as Front Office representative during Pre-Cons.Monitor and coordinate concierge requests.Provide site tours of the hotel.Deliver Passionate & Engaging Service to our Guests

Additional Job Description
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
· Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
· Track record of delivering exceptional guest or client experience.
· Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
· Appropriate professional appearance and demeanor.
· Knowledge of Opera and internet software preferred.
· Ability to read and comprehend simple instructions, short correspondence and memos.
· Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
· Track record of delivering exceptional guest or client experience.
· Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
· Bi-Lingual communications skills a plus.
· Strong communication skills.
· Appropriate professional appearance and demeanor.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match 401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.