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Housekeeping director skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical housekeeping director skills. We ranked the top skills for housekeeping directors based on the percentage of resumes they appeared on. For example, 15.4% of housekeeping director resumes contained cleanliness as a skill. Continue reading to find out what skills a housekeeping director needs to be successful in the workplace.

15 housekeeping director skills for your resume and career

1. Cleanliness

Here's how housekeeping directors use cleanliness:
  • Managed all operations of the Housekeeping Department to ensure overall effectiveness, productivity, and High cleanliness standards are upheld.
  • Direct and administered all Housekeeping and laundry operations to ensure overall cleanliness and product quality of the hotel.

2. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how housekeeping directors use guest rooms:
  • Monitored guest room inventory and ordered fresh inventory as needed.
  • Managed in - house laundry servicing 500 guest rooms, two bars, one restaurant, room service and conference center.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how housekeeping directors use customer service:
  • Empower housekeeping staff to deliver customer service by encouraging and rewarding responsive guest assistance.
  • Possess strong communication skills, excellent customer service and management abilities.

4. Guest Service

Here's how housekeeping directors use guest service:
  • Delivered exceptional guest services and insured departmental performances by completing assigned tasks to the highest standards.
  • Monitor staff performance to ensure presentation that matches the resort's high standards for public image and guest services.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how housekeeping directors use payroll:
  • Produced and maintained records to forecast department personnel requirements, prepared budgets and payroll reports.
  • Established better cost/inventory procedures resulting in housekeeping staying under budget in both operations and payroll.

6. OSHA

Here's how housekeeping directors use osha:
  • Completed the OSHA Globally Harmonized System
  • Performed quality control inspections, managed floor care, and ensured all JCAHO, OSHA, and Bio-Hazard standards were met.

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7. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how housekeeping directors use quality standards:
  • Support the general resort operations by managing housekeeping staff and by maintaining resort quality standards of the housekeeping function.
  • Implemented all operating and quality standards established for the Housekeeping, Janitorial, and Laundry departments.

8. Cleanliness Standards

Here's how housekeeping directors use cleanliness standards:
  • Compile assignments to ensure all areas of building are properly maintained in accordance with cleanliness standards.
  • Uphold quality cleanliness standards and conduct appropriate inspections on a consistent basis.

9. Public Spaces

Here's how housekeeping directors use public spaces:
  • Managed cafeteria, managed the housekeeping operations, public space, laundry service, night cleaner's contract cleaning.
  • Helped oversee a $15M renovation project in 2006 of the rooms, lobby and some public space.

10. Room Attendants

Here's how housekeeping directors use room attendants:
  • Created and implemented inspection process to provide consistency among room attendants and improve quality.
  • Restructured and implemented staffing procedures for Room Attendants.

11. Front Desk

Here's how housekeeping directors use front desk:
  • Coordinated communication between the Front Desk, Engineering and Housekeeping Departments.
  • Improved communication with front desk & HSKP supervisors to ensure VIP and early arrival rooms are available when needed.

12. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how housekeeping directors use performance evaluations:
  • Hired, trained, supervised and managed all housekeeping staff including conducting performance evaluations and succession planning.
  • Exercised office automation skills such as file management, timekeeping, performance evaluations and correspondence.

13. Customer Satisfaction

Here's how housekeeping directors use customer satisfaction:
  • Provided innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the overall corporate bottom line.
  • Distributed, delegated, and directed workload to ensure maximum productivity and customer satisfaction with minimum expenses.

14. Rehabilitation

Here's how housekeeping directors use rehabilitation:
  • Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments
  • Supervised 100 bed rehabilitation hospital.

15. Infection Control

Infection control describes the principles and practices used in hospitals and other healthcare facilities to control and minimize the spread of infections with the aim of lowering rates of infection. Infection control refers to the process of detecting and controlling pathogens in order to reduce their spread.

Here's how housekeeping directors use infection control:
  • Developed and presented monthly in-services to Housekeeping staff on various topics including diversity, blood-borne pathogens, and infection control.
  • Created and maintained an easy to use policy and procedure manual for all employees to include strict guidance for infection control.
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List of housekeeping director skills to add to your resume

Housekeeping director skills

The most important skills for a housekeeping director resume and required skills for a housekeeping director to have include:

  • Cleanliness
  • Guest Rooms
  • Customer Service
  • Guest Service
  • Payroll
  • OSHA
  • Quality Standards
  • Cleanliness Standards
  • Public Spaces
  • Room Attendants
  • Front Desk
  • Performance Evaluations
  • Customer Satisfaction
  • Rehabilitation
  • Infection Control
  • Laundry Operations
  • Inventory Control
  • Regular Inspections
  • Develop Team
  • Overall Cleanliness
  • Corrective Action
  • MSDS
  • Training Programs
  • Housekeeping Management
  • Exceptional Guest
  • Housemen
  • Budget Guidelines
  • Laundry Services
  • VIP
  • AAA
  • Labor Costs
  • Extractors
  • Hotel Rooms
  • Guest Complaints
  • Excellent Guest
  • Ensure Cleanliness
  • Performance Reviews
  • Room Inspections
  • Marriott
  • Square Feet
  • Disciplinary Actions
  • HVAC
  • Guest Issues
  • Executive Committee
  • QA
  • Guest Satisfaction Scores
  • Incentive Programs
  • Laundry Attendants

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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