Housekeeping inspector job description

A Housekeeping Inspector is responsible for inspecting designated guest rooms and/or public areas in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?


As a Housekeeping Supervisor, you would be responsible inspecting designated guest rooms and/or public areas in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:


Inspect rooms, verify and report status and/or discrepancies of rooms and enter into property management system (as needed) Complete work orders, as needed Perform Room Attendant and/or Houseperson duties, as needed Assist in training Room Attendants, as needed Respond to special guest requests in a timely, friendly and efficient manner


What are we looking for?


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:


Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality Productivity Dependability Customer Focus Adaptability


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
Full Time employees have access to Medical and Dental insurance to fit your needs Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn't love to get away) Paid Time OffEmployee Assistance Program (We are here to support you) Employee family events (bring the kids!) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more, please inquire for more details

To inspect guestrooms for all Room Attendants assigned on a daily basis including VIP rooms. To train new Room Attendants on cleaning techniques and standards.

What you will have an opportunity to do:
Inspect assigned quota of rooms daily according to standards.Insure standards of cleanliness and productivity are being met at all times.Perform scored inspections according to standards Provide one on one coaching to room attendant not meeting the standards including sending - Room Attendant back to rooms Communicate with Supervisor on training needs according to inspections and participate in pre-shift training.Inspect linen closets & housekeeping carts and report to SupervisorReport needs of supplies to Supervisor Offers assistance to guests in a courteous manner.Reports all maintenance problems in hotel system.Records lost and found items in hotel system & delivers to the Front Desk.Trains new Room Attendants on room cleaning techniques and property standards.Perform Room Attendant duties when business level requires it.Prioritize Room Attendant cleaning schedule according to needs of Front OfficeUpdates room status with the proper code through the telephone in each room.Respond to HK Radio request as needed.Coordinate Houseperson duties to ensure that needs of Room Attendant are being met.Work with Supervisor to ensure all rooms are ready for Front Desk for check-ins Prepare any end of day reports for supervisors

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Come Join Our Team! Hourly range is $17.50-18.50


Commonwealth Hotels, LLC. is a superior hospitality management company with a "world-class" culture. We are a leading franchisee, committed to providing outstanding services to our guests through attention to detail, with integrity, pride, and intensity.

Currently we are looking for a top performing
Inspector
.


What is in it for YOU?


Medical, Dental, Vision ON DEMAND PAY (NO FEES!) * Access your pay as you've earned it! No cost to you! 401K with a company match! Vacation/ Personal days & Holiday pay Hotel Room and Food and Beverage Discounts Travel Discounts for Travel and Food and Beverage Personal Days Off Online Training Courses Commonwealth University (Grow your Career in hospitality) Referral Program and Bonus Flexible Health Care Spending Account Day Care Flex Spending account Direct Deposit Jury Duty Leave Bereavement Leave Employee Assistance Program Associate of the Month/Associate of the Year/Service Awards Free Basic Life & Basic Accidental Insurance Voluntary Life Insurance Products for Self, Spouse and Dependents


Some Key Areas of Responsibilities include:


Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices, and meeting rooms in accordance with federal, state, local and company health, sanitation and safety standards and regulations. Lead, direct and administer all housekeeping operations to include, but not limited to, of systems use and management, budgeting, and forecasting, purchasing and inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation. Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward. Train new team members and provide mentorship daily. Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members, and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations.


Requirements:


Ability to work well under pressure and meet deadlines. Ability to enforce standards for cleanliness as they apply to all aspects of rooms/suites. Ability to physically move large objects such as carts, large bags of linen, mattresses. Excellent organization skills, manages time well, correctly prioritizes and is flexible. Applicants must be able to work weekends & holidays.

Commonwealth Hotels was founded in 1986 and quickly became a superior hospitality management company with a world-class culture, sought after for our exceptional guest and associate satisfaction, market premiums, superior return on investment and a "Whatever It Takes" attitude. We are a leading franchisee of Marriott, Hilton, and Hyatt brands. Commonwealth Hotels, home office is in Covington, KY and led by industry executives who have worked together for more than 30 years and have over 100 years of combined experience with hotels and city clubs in all markets across the United States. Our Mission at Commonwealth Hotels is accomplished by providing quality Products and Services to our guests through Attention to Detail, Integrity, Pride, and Intensity in all we do. This allows us to develop a special relationship with our guests, associates, and owners, carving out our niche in the marketplace. These actions across the board result in superior sales and financial performance.

As a Company we believe the true success of our operation rests with the associates who bring life to the bricks and mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to guest. The attitude of our associates all our associates is the mark which sets us apart from other management companies. As the property becomes known for its quality of service and attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people and this combination in turn yields satisfied guests.

At Commonwealth Hotels, "We are an equal opportunity employer and value diversity. Employment is decided on qualifications, merit and business need." EOE/Drug Free Workplace