Become A Housekeeping Manager

* Responsible for supervising work activities of the Housekeeping department
* Room Attendants, Housepersons, Public Area Attendants, Janitors, Laundary Attendants and Housekeeping Supervisors.
* Schedules employees in accordance with forecasted occupancy; adjusts staffing level as needed for sudden changes in occupancy.
* Coordinates the availability of rooms with the Front Office Manager.
* Conducts continual inspections to determine the lodge's overall level of cleanliness.
* Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, guest room supplies, laundry supplies, machines, and equipment.
* Supervises the daily activities of the housekeeping and laundry staff.
* Monitors responses on visitor surveys and letters; identifies problems areas and formulates solutions.
* Champions visitor service with all housekeeping and laundry staff.
* Attracts and retains the best possible staff for execution of housekeeping and laundry duties.
* Performs annual appraisals and document all interim performance issues.
* Ensure all employees are wearing and using proper protective equipment as well as proper uniforms.
* Reports and schedules to repair any unsafe conditions or equipment.
* Monitor disposal of waste from housekeeping duties to ensure proper storage and minimize wildlife interactions.
* Implement systems for proper labeling of all chemicals in use in the laundry, housekeeping office, and on all front and back of the house

* Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry.
* Assigns work to employees to ensure property guestrooms, public space and employee areas are clean and well maintained.
* Completes inspections and holds people accountable for corrective action.
* Assists in ensuring guest and employee satisfaction while maintaining the operating budget.
* CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area.
* OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
* CORE WORK ACTIVITIES Supervises Housekeeping Operations and Budgets Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.
* Inspects guestrooms on a daily basis.
* Utilizes a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
* Inventories stock to ensure adequate supplies.
* Supports and supervises an effective inspection program for all guestrooms and public space.
* Understands the impact of departments operations on the overall property financial goals and objectives.
* Verifies all employees have proper supplies, equipment and uniforms.
* Communicates areas that need attention to staff and follows up to ensure understanding.
* Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
* Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
* Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
* Participates in scheduling employees to business demands and tracking employee time and attendance.
* Verifies employees understand expectations and parameters.
* Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
* Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
* Observes service behaviors of employees and provides feedback to individuals.
* Participates in an on-going employee recognition program.
* Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
* Ensuring Exceptional Customer Service Sets a positive example for guest relations.
* Participates in the development and implementation of corrective action plans to improve guest satisfaction.
* Empowers employees to provide excellent customer service.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Responds to and handles guest problems and complaints.
* Strives to improve service performance.
* Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
* Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
* To submit your application for this job, please go to: marriott.taleo.Net/careersection/2/jobsearch.ftl?lang=en Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others.
* Visit our newsroom to learn more: news.marriott.com Connect and network online with us: facebook.com/marriottjobsandcareers twitter.com/marriottcareers linkedin.com/company/marriott-international weibo.com/marriottcareers Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
* Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local

* Inspect work performed to ensure that it meets specifications and established standards.
* Plan and prepare employee work schedules.
* Perform or assist with cleaning duties as necessary.
* Investigate complaints about service and equipment, and take corrective action.
* Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
* Check equipment to ensure that it is in working order.
* Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
* Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
* Instruct staff in work policies and procedures, and the use and maintenance of equipment.
* Order and purchase equipment and supplies and Issue supplies and equipment to workers.
* Forecast necessary levels of staffing and stock at different times, in order to facilitate effective scheduling and ordering.
* Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals.
* Confer with staff in order to resolve performance and personnel problems, and to discuss company policies.
* Establish and implement operational standards and procedures for the department.
* Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
* Select and order or purchase new equipment, supplies, and furnishings.
* Recommend changes that could improve service and increase operational efficiency.
* Maintain required records of work hours, budgets, payrolls, and other information.
* Screen job applicants, and hire new employees.
* Supervise in-house services such as laundries, dry cleaning, and/or valet services.
* Advise the front office of rooms ready for occupancy.
* Perform financial tasks such as estimating costs, and preparing and managing budgets.
* Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses

* Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills.
* Exhibiting hospitality while striving to exceed Guest expectations.
* Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
* Maintains open and clear communication with all departments and guests to ensure consistent service.
* Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
* Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls.
* Monitor Housekeeping inventories to ensure adequate levels are maintained.
* Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
* Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.
* Prepare and complete all reports needed.
* VIP’s, Due
* Out’s V/D’s etc.
* Identifies all cleaning defects and reassigns them to the responsible GRA.
* Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
* Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects.
* Participates in energy conservation efforts.
* Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
* Eliminates waste of supplies.
* Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
* Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness

* Coordinate team member selection, training, scheduling and development and ensure all team members comply with appropriate policies and procedures.
* Ensure all operations and safety procedures are properly followed.
* Respond to guests inquiries and complaints regarding resort housekeeping in a timely and professional manner.
* Inspect and approve team s work performance.
* Place orders for cleaning materials as needed; maintain and ensure to stay within budget guidelines.
* Obtain pricing and places orders to ensure supply for rentals is adequately stocked.
* Other duties as assigned