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Housekeeping manager skills for your resume and career
Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical housekeeping manager skills. We ranked the top skills for housekeeping managers based on the percentage of resumes they appeared on. For example, 11.8% of housekeeping manager resumes contained cleanliness as a skill. Continue reading to find out what skills a housekeeping manager needs to be successful in the workplace.
15 housekeeping manager skills for your resume and career
1. Cleanliness
Here's how housekeeping managers use cleanliness:
- Increased overall customer satisfaction with rental cleanliness and amenities, including home-owner satisfaction.
- Conducted daily inspection ensuring cleanliness and good sanitary conditions of hotel rooms.
2. Guest Rooms
A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.
Here's how housekeeping managers use guest rooms:
- Managed high volume arrival/departure days while inspecting guest rooms daily before releasing as available inventory.
- Monitored inventory of guest room amenities/supplies to minimize labor and material costs.
3. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Here's how housekeeping managers use customer service:
- Improved efficiency of operations and quality of customer services by providing effective training of room attendants and by anticipating customer needs.
- Emphasized excellent customer service internally and externally; created new ways of communicating with customers that helped increase enrollment.
4. Guest Service
Here's how housekeeping managers use guest service:
- Collaborated cross-functionally with internal departments, including but limited to; Guest Services, Facility Management and the Marketing/Sales Departments.
- Managed all evening staff in Housekeeping Handled escalated complaints regarding guest services.
5. Front Desk
Here's how housekeeping managers use front desk:
- Front desk manager was responsible for scheduling, credit card balancing, and accounts receivable and balancing of the monthly budget.
- Coordinate with the front desk manager and the maintenance manager to ensure that rooms were clean and ready when guests arrived.
6. Room Attendants
Here's how housekeeping managers use room attendants:
- Assist the Executive Housekeeper in daily operations, including: Assigning room assignments to housemen and room attendants for daily turn.
- Managed over 15 members of the Housekeeping department which included supervisors, room attendants, houseman, and public area attendants.
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Here's how housekeeping managers use corrective action:
- Participated in Leadership Development Program including Corrective Action/Legal Issues and Respect in the Workplace.
- Investigated complaints regarding housekeeping service and equipment, and taken corrective action.
8. Quality Standards
Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.
Here's how housekeeping managers use quality standards:
- Coordinate and inspect daily housekeeping assignments to ensure cleanliness and excellence in quality standards.
- Received recognition for meeting exceptional quality standards.
9. Reservations
Here's how housekeeping managers use reservations:
- Created and implemented daily/weekly/monthly/annual programs, documents and templates for both Reservations and Housekeeping.
- Processed resident reservations, registrations, and departures accurately and efficiently.
10. OSHA
Here's how housekeeping managers use osha:
- Operated within OSHA and safety standards within housekeeping department.
- Establish, and maintain inventory control system for department supplies, Knowledge of OSHA and safety standards within housekeeping department.
11. Exceptional Guest
Here's how housekeeping managers use exceptional guest:
- Planned and scheduled assignments and managed special requests for exceptional guest experience.
- Provide exceptional guest experiences by demonstrating professional work ethics.
12. Guest Satisfaction
Here's how housekeeping managers use guest satisfaction:
- Prepared Annual departmental budget and Managed it strategically while also keeping a close eye on guest satisfaction and improving productivity levels.
- Communicated in a professional and timely manner with departments throughout the property to ensure guest satisfaction and effective problem resolution.
13. Safety Standards
Here's how housekeeping managers use safety standards:
- Trained all new housekeeping staff Directed housekeeping staff to ensure a high standard of cleanliness Complied with all health and safety standards
- Managed weekly scheduling Handled payroll duties Ordered supplies and stocked carts Maintained state health and safety standards Cleaned and sanitized resident rooms
14. Housemen
Here's how housekeeping managers use housemen:
- Started as a Housemen supervisor and was promoted to assistant executive housekeeper before my final position of manager.
- Created and maintained housekeeper and housemen incentive based inspection program.
15. Public Spaces
Here's how housekeeping managers use public spaces:
- Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, rooms, and public spaces.
- Lead the overall daily operations of a 1,218 room convention hotel with over 125,000 SF of meeting and public space.
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List of housekeeping manager skills to add to your resume
The most important skills for a housekeeping manager resume and required skills for a housekeeping manager to have include:
- Cleanliness
- Guest Rooms
- Customer Service
- Guest Service
- Front Desk
- Room Attendants
- Corrective Action
- Quality Standards
- Reservations
- OSHA
- Exceptional Guest
- Guest Satisfaction
- Safety Standards
- Housemen
- Public Spaces
- Floor Care
- Quality Service
- Guest Complaints
- MSDS
- VIP
- Hotel Standards
- Inspect Rooms
- Performance Evaluations
- Inventory Control
- Excellent Guest
- Overall Cleanliness
- Housekeeping Management
- Room Assignments
- Laundry Services
- Clean Rooms
- Performance Reviews
- Marriott
- Room Hotel
- Maintenance Issues
- Ensure Cleanliness
- Quality Guest
- Cleanliness Standards
- Disciplinary Actions
- QA
- Personnel Problems
- Guest Issues
- Commercial Cleaning
- Personnel Actions
- Fine Dining
- Laundry Attendants
- In-Service Training
- Scrubbers
- Orientation Training
Updated January 8, 2025
Updated January 8, 2025