What does a housekeeping manager do?
A housekeeping manager is responsible for overseeing the general maintenance operations, ensuring the cleanliness and safety of all facilities, as well as inspecting the working conditions of tools and equipment. Housekeeping managers monitor the adequacy of maintenance inventory, coordinate with suppliers and third-party vendors, and develop quality upgrade plans for floor layouts. They also report damaged materials and facilities for immediate repairs and report incidents that may cause operational delays to prevent hazards in the premises.
Housekeeping manager responsibilities
Here are examples of responsibilities from real housekeeping manager resumes:
- Manage daily operation of hundreds of rooms, including VIP rooms, public areas, and amenities.
- Manage payroll process for housekeeping department occasionally.
- Operate within OSHA and safety standards within housekeeping department.
- Train in proper chemical procedures of MSDS and Ecolab safety.
- Have worked with cleaning chemicals and have knowledge of the safety requirements and MSDS.
- Train employees in various areas within the housekeeping, including proper VIP set up of guestrooms and suites.
- Monitor proper usage of hazardous chemicals in compliance with OSHA and other applicable safety and health policies and procedures.
- Train and supervise housekeeping and housemen staff.
- Prepare schedules and payroll and effectively handle employee relations.
- Create and maintain housekeeper and housemen incentive base inspection program.
- Increase overall customer satisfaction with rental cleanliness and amenities, including home-owner satisfaction.
- Maintain up-to-date information on the current status of the facility regarding cleanliness and room availability.
- Facilitate and monitor QA inspections of guestrooms on daily basis.
- Put of the adp program guest relations group
Housekeeping manager skills and personality traits
We calculated that 12% of Housekeeping Managers are proficient in Cleanliness, Guest Rooms, and Customer Service.
We break down the percentage of Housekeeping Managers that have these skills listed on their resume here:
- Cleanliness, 12%
Increased overall customer satisfaction with rental cleanliness and amenities, including home-owner satisfaction.
- Guest Rooms, 12%
Managed high volume arrival/departure days while inspecting guest rooms daily before releasing as available inventory.
- Customer Service, 9%
Improved efficiency of operations and quality of customer services by providing effective training of room attendants and by anticipating customer needs.
- Guest Service, 8%
Collaborated cross-functionally with internal departments, including but limited to; Guest Services, Facility Management and the Marketing/Sales Departments.
- Front Desk, 8%
Front desk manager was responsible for scheduling, credit card balancing, and accounts receivable and balancing of the monthly budget.
- Room Attendants, 6%
Assist the Executive Housekeeper in daily operations, including: Assigning room assignments to housemen and room attendants for daily turn.
"cleanliness," "guest rooms," and "customer service" are among the most common skills that housekeeping managers use at work. You can find even more housekeeping manager responsibilities below, including:
The three companies that hire the most housekeeping managers are:
- Great Wolf Resorts86 housekeeping managers jobs
- Compass Group USA78 housekeeping managers jobs
- Aimbridge Hospitality76 housekeeping managers jobs
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Compare different housekeeping managers
Housekeeping manager vs. Janitorial services supervisor
A janitorial supervisor acts as an overseer to the janitorial staff. Their job is to monitor and assist day-to-day work, schedule shifts, and work hours with other crew members. They may also make a weekly report, conduct evaluations, and review performance records. They sometimes give recommendations to human resources for promotions and dismissals. As a supervisor, they must have leadership skills and know how to communicate well with staff.
While similarities exist, there are also some differences between housekeeping managers and janitorial services supervisor. For instance, housekeeping manager responsibilities require skills such as "guest rooms," "customer service," "guest service," and "front desk." Whereas a janitorial services supervisor is skilled in "janitorial services," "light bulbs," "bathroom fixtures," and "clean windows." This is part of what separates the two careers.
Janitorial services supervisors really shine in the manufacturing industry with an average salary of $29,192. Comparatively, housekeeping managers tend to make the most money in the health care industry with an average salary of $48,046.On average, janitorial services supervisors reach similar levels of education than housekeeping managers. Janitorial services supervisors are 3.0% less likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.Housekeeping manager vs. Janitor supervisor
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that housekeeping manager responsibilities requires skills like "cleanliness," "guest rooms," "customer service," and "guest service." But a janitor supervisor might use other skills in their typical duties, such as, "janitorial services," "building floors," "safety procedures," and "payroll."
Janitor supervisors may earn a lower salary than housekeeping managers, but janitor supervisors earn the most pay in the manufacturing industry with an average salary of $31,364. On the other hand, housekeeping managers receive higher pay in the health care industry, where they earn an average salary of $48,046.Average education levels between the two professions vary. Janitor supervisors tend to reach similar levels of education than housekeeping managers. In fact, they're 0.8% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Housekeeping manager vs. Room inspector
The required skills of the two careers differ considerably. For example, housekeeping managers are more likely to have skills like "guest rooms," "customer service," "quality standards," and "reservations." But a room inspector is more likely to have skills like "hotel guests," "maintenance problems," "team work," and "assignment sheets."
Room inspectors earn the highest salary when working in the automotive industry, where they receive an average salary of $35,163. Comparatively, housekeeping managers have the highest earning potential in the health care industry, with an average salary of $48,046.room inspectors typically earn similar educational levels compared to housekeeping managers. Specifically, they're 1.1% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Housekeeping manager vs. Janitorial supervisor
Types of housekeeping manager
Updated January 8, 2025
